Rx, Did you talk to Curtis? He has been great every time I have had to talk to him...Trent give him a raise!
He just sent me a replacement for my unit. I got it at the end of last week and haven't had a chance to test it yet. The digital audio wasn't working on input #2. I was just going to live with that because I didn't want to go through the hassle of pulling my unit out of it's current location and send it back. But then I tested some more and found that the cat5 output for wall plate #2 wasn't working either. Since I had about 2 weeks left on my warranty, I decided to go ahead and do the return. The $3,000 temporary charge on my credit card until they get my original unit back should be sufficient motivation for me to get the new one tested and old one sent back!
In the year that I have owned my Avatrix I have had the following problems and solutions:
1. Channel Vision IR receivers not working. Trent bought my channel vision receivers and I purchased Xantechs.
2. Bad power supply. AA sent me 2 new power supplies.
3. One bad wall plate. Curtis sent me a replacement.
4. Bad input and output #2 ports. Curtis sent me a replacement (both parts).
So with 4 significant problems in one year of ownership, you might think I would not hold AA in very high regard. Actually just the opposite is true. Sure I would have preferred to not have been inconvenienced by these problems, but you never know about a company's comittment to customer service until you have problems and each and every one of these problems has always been handled great. They listened carefully to my problem, ran though some initial troubleshooting and didn't try to make excuses when it was apparent that there was a flaw with their hardware.
I'll be more loyal and more likely to buy another AA product in the future because of the way these problems were handled than if I had never had any problems at all.
Good luck with your issue.