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Getting tired of error code: 408bc504 - Page 2

post #31 of 296
Thread Starter 
well I haven't gone for the update yet -modem is way too far away for me to do that now, besides from what I have been reading its still seems like a luck of the draw. Speaking of the dread error code- I put in the "The departed" and the error code came up on the player (not on screen) I hit stop opened it up and closed the tray again and it worked through the whole movie-go figure (of course I had no company over). I have some relatives that want to watch superman returns (god help me) this damn player better behave itself.
Quote:


thetman you should be disgusted, spending that kinda $ on anything that errors out constantly is a disgrace, I don't care what anyone says.

I agree-its alot of money for a player- its alot of money for anything really..I dolove this hobby but sometimes its really tough to enjoy it. Off topic from HDDVD- but I just picked up a Vizio 32 LCd a couple of days ago and it won't give my a signal with any of the inputs-so again I am wondering to myself."why do I love this stuff?"
meanwhile all of my older gear continues to work flawlessly (yamaha DSPA-1, Sony DVPS7000, NAD 1700 preamp and 2600A amp-I couldn't kill these things if I tried) but lately the newer stuff like XA-2 just frustrates the hell out of me. Okay I'm done ranting.
thetman
post #32 of 296
I was getting the same error on Poseidon and Army of Darkness HD DVD's, so I tried them both on my Xbox360. Sure enough both discs started skipping and froze at the same spot as on my XA2. I went back to BB and exchanged the discs. The new discs are perfect. It looks like some of the problems with this error code are due to defective discs.
post #33 of 296
I was able to watch Serenity and Superman Returns on my new XA2 without issue. Today, I watched a Netflix rental of Batman Begins and got the error code 408bc504 twice. I finally gave up. Is this a problem with the XA2 or with the specific Netflix disc? (For the record, I have a Sony blu ray player which has also had issues playing some Netflix discs.) I am using firmware 1.3.
post #34 of 296
Sorry - double post
post #35 of 296
Quote:
Originally Posted by LisaM View Post

I was able to watch Serenity and Superman Returns on my new XA2 without issue. Today, I watched a Netflix rental of Batman Begins and got the error code 408bc504 twice. I finally gave up. Is this a problem with the XA2 or with the specific Netflix disc? (For the record, I have a Sony blu ray player which has also had issues playing some Netflix discs.) I am using firmware 1.3.

Lisa,

There is a new 1.5 firmware update via the internet. Update your player and retry the discs.
post #36 of 296
Quote:
Originally Posted by thebland View Post

Lisa,

There is a new 1.5 firmware update via the internet. Update your player and retry the discs.

I am waiting for Toshiba to mail me the 1.5 firmware update disc. I hope that this solves the problem since this is my first error code on the XA2.
post #37 of 296


It's baaaack.

Matrix Revolutions I received this error code with firmware 1.5

I'm terrified to update due to highdefdigest forums reports of Matrix 2 & 3 having trouble after loading 1.6

Received code at the scene where Trinity has all the steel poles stuck in her just before she dies. (Not sure of the exact running time)

Update: Removed disc. Shut off HD-A2 (Standy-by mode) Performed a reset on HD-A2 by holding down power button for 10-15 seconds. Ran it back through over the same scene again in Matrix 3. No problems.

Have no idea why this happens occasionally.
post #38 of 296
Receivd this error while watching the Bourne Supremacy. Now the disc looked beat up; even a little dent/ding plus scratches. I'm running FW 1.6 and this was the first error since I got this player. My HD-D2 was running 1.3 out of the box and I was able to play CoM just fine and then I upgraded to 1.5 and watched the fountain and Departed just fine as well. I had to unplug the unit because it froze up and I hate doing that. I read the tips here like washing the disc in soapy water and the error still happened at about the 32 min mark. Can I chalk this up to a bad disc? Is there anything I need to do with my player like a reset? Thanks.
post #39 of 296
nevermind, sorry
post #40 of 296
Quote:
Originally Posted by LisaM View Post

I am waiting for Toshiba to mail me the 1.5 firmware update disc. I hope that this solves the problem since this is my first error code on the XA2.

I sent in my card over a month ago (certified mail w/return receipt so I know they got it) and have yet to see anything mailed. You may want to head over to the Toshiba Canada site to download and burn the ISO of the 1.6 firmware.
post #41 of 296
That's odd, since I never sent in the update card and I received the 1.5 update. I did register the player online, so I guess that is how they knew where to send the disc. You might want to try registering your player online.

If they just have a couple of people doing data entry for all the update and registration cards, and they are selling thousands of players, it may take awhile for your info to get entered into their database. However, if you do it online, it's in instantly.
post #42 of 296
I am quite tired of this code too. I upgraded my XA2 to 1.6 from the Canadian ISO file hoping it would fix the playing of the Ultimate Matrix. Before 1.6 I was at 1.5. The first Matrix played fine. Reloaded and Revolution wouldn't start up. I got the 408bc504 error code. Also there was quite a bit of lip sync error. After the 1.6, Reloaded would still not start up but Revolution played fine and the lip sync error went away. I gave up and returned it all to Amazon and got a new set. But I had the same results. So I returned the set again for a refund and ordered the Complete Matrix instead. I'm wondering if some of the problems that are sometimes fixed on some players and not on others are due to some of the blue diodes used not being quite up to what they should be. Basically bad quality conrol. Just a thought.
post #43 of 296
Quote:
Originally Posted by FRZ View Post



It's baaaack.

Matrix Revolutions I received this error code with firmware 1.5

I'm terrified to update due to highdefdigest forums reports of Matrix 2 & 3 having trouble after loading 1.6

Received code at the scene where Trinity has all the steel poles stuck in her just before she dies. (Not sure of the exact running time)

Update: Removed disc. Shut off HD-A2 (Standy-by mode) Performed a reset on HD-A2 by holding down power button for 10-15 seconds. Ran it back through over the same scene again in Matrix 3. No problems.

Have no idea why this happens occasionally.

FRZ, am I glad to hear you say this.. (well you know what I mean), I have had the A2 (FW 1.3) for about 6 months, it is hooked up via HDMI to my Integra HDMI AVR.
I have never had a problem, not even so much as a "hickup" in terms of audio or video, and I have thrown at it every SD DVD & HD DVD I can think of....
Yesterday, I played Matrix Revolutions (Complete Series) and I got this dreaded 408bc504 error for the first time.
Here is the interesting thing FRZ, it happened at exactly the same point & time you mentioned above "the scene where Trinity has all the steel poles stuck in her just before she dies". This has to make me think, that it is not a player issue but a disk issue.
However, when the code came up, I waited about a minute, did not press any buttons on the remote (ie. My Integra's programmable remote- I do not use the A2's remote) and proceeded to just press stop and than the eject button.
The disk ejected, I waited 10 seconds or so, than pressed the eject again to close the tray. The movie started from the beginning, I went to the chapter where the error ocurred, pressed play and it played, I waited as it came to that same scene and IT PLAYED THROUGH IT WITHOUT A PROBLEM, in fact the rest of the movie went problem free.
After the movie reached the end, I pressed the menu button to access the same chapter to see if I would get the error code again, and again NO PROBLEMS PLAYING THROUGH that scene.

ANY thoughts FRZ or anyone else...

Thanks

Paul
post #44 of 296
Have all you guys tried the soap/hot water trick on your disks with this error? I got the error with Superman Returns after a long pause and a lock up everytime during a certain scene. Did hot water and a little soap on the disk. First time got me past the scene with minor skipping. Did it a second time and the disk sailed through without issue. Checked it again last night and still fine. Sounds weird, I know, but try it.
post #45 of 296
Blueforever: "Yeah man I feel for you. The top of the line HD DVD product is less than acceptable. It amazes me it took this long to pump out 1080p, and it still chokes on it.

Unfortunately, it sounds like an inherently defective product design."

'Less than acceptable'? '...an inherently defective product design'? BALONEY!!!!!!!!!!!!!!! My XA2 with original firmware plays EVERY HD DVD I have--that's about 2 dozen--flawlessly except for the Pathe release of 'Stalingrad' which it won't play at all.

If you want to support the greedy, monopolistic-Microsoft of the consumer-electronics field, Sony, go ahead, but you sure have the wrong idea about HD DVD.
post #46 of 296
Maybe someone should start a poll as to how many people encouter this (or other errors) with their HD-DVD discs, and how often or what percentage of discs have a problem playing. We have a lot of anecdotal evidence that might suggest this is a technology that isn't fully baked or "tried and true" but we don't have much in the way of statistical data or metrics.

My anecdotal contribution: I've played a dozen or so HD-DVD discs on my A2 so far, and only Children of Men (a Netflix rental) had a problem.

Bradley
post #47 of 296
I was ready to buy a HD DVD player until I read through this thread. None of us need frustrations from our technotoys. I'm going to wait a bit longer.

--- CHAS
post #48 of 296
Quote:
Originally Posted by HIPAR View Post

I was ready to buy a HD DVD player until I read through this thread. None of us need frustrations from our technotoys. I'm going to wait a bit longer.

I don't regret my purchase in the least. Many others here on AVS with much larger HD-DVD collections and more experience than I have will tell you the same thing.

I'm enjoying it a lot and expect an occasional hiccup from a fairly new technology. Even my regular DVDs and DVD players have issues from time to time.

It's possible that the experiences described in this thread are closer to "worst case scenario" than the average end user experience.

Bradley
post #49 of 296
Quote:
Originally Posted by hidefpaul View Post

Yesterday, I played Matrix Revolutions (Complete Series) and I got this dreaded 408bc504 error for the first time.

OK that is depressing to me. I guess I'll go with a few BD in lieu of picking up the Complete Matrix Trilogy...I was hoping that only the Ultimate set would be hosed, so I could return it and pick up CMT.
post #50 of 296
Quote:
Originally Posted by hidefpaul View Post

FRZ, am I glad to hear you say this.. (well you know what I The movie started from the beginning, I went to the chapter where the error ocurred, pressed play and it played, I waited as it came to that same scene and IT PLAYED THROUGH IT WITHOUT A PROBLEM, in fact the rest of the movie went problem free.
After the movie reached the end, I pressed the menu button to access the same chapter to see if I would get the error code again, and again NO PROBLEMS PLAYING THROUGH that scene.

ANY thoughts FRZ or anyone else...

Thanks

Paul

Based on the posts in the HD Software forum and my own experience (with an otherwise solid XA2), it appears that we may have a problematic batch of Revolution discs. Basically, the disc exhibits random playback problems and I intend to exchange it...
post #51 of 296
Well, I seem to enjoy watching tv now if I know I don't have to use my ever popular xa-2. And I if I feel couragous enough to use it, I pray a little, it doesn't help. And it's only over a month old.
post #52 of 296
I got this code today from a used copy of Fast And The Furious that I bought for $10. I couldn't pass it up for that price. Not even one scratch on this disc. I cleaned it and it played okay and no code. The only time that I have ever gotten this code on my XA2 was with combo discs. It's like there is not pattern to this on my player. It does it one day and test it the next day and it's fine. I thought 1.6 was the last big fix, but I got error codes on the combos of Reloaded and Revolutions on the first load (different code this time and didn't write it down). I reloaded them and then they played all the way through. I totally lost with this thing. My player is also locking up whenever the screensaver is on for more than a few minutes too. It's like flip a coin before you put in a disc to see it it's going to work. I just want what I paid for, that's all.
post #53 of 296
Quote:
Originally Posted by stevesns69 View Post

I got this code today from a used copy of Fast And The Furious that I bought for $10. I couldn't pass it up for that price. Not even one scratch on this disc. I cleaned it and it played okay and no code. The only time that I have ever gotten this code on my XA2 was with combo discs. It's like there is not pattern to this on my player. It does it one day and test it the next day and it's fine. I thought 1.6 was the last big fix, but I got error codes on the combos of Reloaded and Revolutions on the first load (different code this time and didn't write it down). I reloaded them and then they played all the way through. I totally lost with this thing. My player is also locking up whenever the screensaver is on for more than a few minutes too. It's like flip a coin before you put in a disc to see it it's going to work. I just want what I paid for, that's all.

You sound like me. Oh but don't you know, according to certain parties on this board, we're all spreading misinformation and FUD when we even hint that there are problems with the XA2.
post #54 of 296
Quote:
Originally Posted by hidefpaul View Post

Yesterday, I played Matrix Revolutions (Complete Series) and I got this dreaded 408bc504 error for the first time.
Here is the interesting thing FRZ, it happened at exactly the same point & time you mentioned above "the scene where Trinity has all the steel poles stuck in her just before she dies". This has to make me think, that it is not a player issue but a disk issue.

Thanks for that. I'm glad we're sharing detailed information like this. It definitely sounds like a potential flaw in the media. To have the error happen at the exact same place in the movie is no coincidence.

The crazy thing is, the error is intermittent (we both could replay the scene successfully!) which has me leaning toward a firmware issue. The other thing I was thinking of is "heat". I'm wondering if there is a way to keep the player a little cooler. Maybe a laptop cooler or adding a couple fans in the case of the HD-A2.

Ok so how do we get Toshiba and Warner Home Video together to figure out the issue here?

Also, we should get paid to test this equipment for Toshiba or at least get free equipment.
post #55 of 296
Quote:
Originally Posted by hidefpaul View Post

it happened at exactly the same point & time you mentioned above "the scene where Trinity has all the steel poles stuck in her just before she dies".

Hmm, I guess I don't have to watch that movie now.
post #56 of 296
Quote:
Originally Posted by GmanAVS View Post

Version 1.0 here, I guess I am forced to upgrade... even though I am HDMI all the way through.

HDMI is a complicated protocol and interacts with your TV and possibly an AV receiver. So where component and optical outputs aren't affected by what they are connected to, HDMI is.

So HDMI increases the probability of bugs, especially when interaction with any of a thousand TVs is added to the mix. Probably why Toshiba says that each of it's updates addresses "some HDMI issues." The bug you see might be because of a protocol incompatibility with your TV or AV box.

If I were you, I'd update to 1.6 immediately. Trivially done over ethernet, but also possible by downloading to a PC and burning a DVD image (turn verify ON while burning). Or call Toshiba for a free upgrade disc.
post #57 of 296
Quote:
Originally Posted by pmil7991 View Post

I am quite tired of this code too. I upgraded my XA2 to 1.6 from the Canadian ISO file hoping it would fix the playing of the Ultimate Matrix. Before 1.6 I was at 1.5. The first Matrix played fine. Reloaded and Revolution wouldn't start up. I got the 408bc504 error code. Also there was quite a bit of lip sync error. After the 1.6, Reloaded would still not start up but Revolution played fine and the lip sync error went away. I gave up and returned it all to Amazon and got a new set. But I had the same results. So I returned the set again for a refund and ordered the Complete Matrix instead. I'm wondering if some of the problems that are sometimes fixed on some players and not on others are due to some of the blue diodes used not being quite up to what they should be. Basically bad quality conrol. Just a thought.

What happens when you change your video outputs from HDMI to component/optical? Somebody, anybody? It's quite likely that it isn't the disc. HDMI and the copy protection included in it are complex beasties and can involve player/TV or player/AV compatibility issues. Take HDMI out of the system and see if things change before you blame the disc.
post #58 of 296
Quote:
Originally Posted by kcmurphy88 View Post

What happens when you change your video outputs from HDMI to component/optical? Somebody, anybody? It's quite likely that it isn't the disc. HDMI and the copy protection included in it are complex beasties and can involve player/TV or player/AV compatibility issues. Take HDMI out of the system and see if things change before you blame the disc.


I can see what you are trying to say kcmurphy88, I had it set up via component cables for a while and optical for sound going through my old receiver and I had no problems at all with anything when certain others were reporting issues. ( So much for the cables being the problem). But take my situation now for example. [b]I have never, never, I'll say it again NEVER had a problem with any disks, whether they be combos, SD DVD, HD DVDs of any sort, not in video or audio.[/B] I have played the unit ( which is housed inside a fairly closed cabinet), for 6 hours straight, never a problem! (so much for the heat issue)
I say this to the people who may be thinking of holding off their purchase of an HD DVD player!! Don't hold off, go buy a unit! One little hick up, which by the way, was not a problem to fix/overcome ( if you read my post above) should not deter anyone from buying an HD DVD player!!
Yes, there are going to be a few lemons out there... but explain this....... At my HT dealer, they have all the toshiba players, never up-dated, disks are dirty scratched, the units are pretty much roughed up by customers, YET I still have to see so much as a glitch in any of them. ( I should say these guys are my friends I see them 2-3 times a week & they would tell me of any problems they may have had).

Sorry for the rant.... just my 2cents

Paul
post #59 of 296
Quote:
Originally Posted by hidefpaul View Post

I can see what you are trying to say kcmurphy88, I had it set up via component cables for a while and optical for sound going through my old receiver and I had no problems at all with anything when certain others were reporting issues. ( So much for the cables being the problem). But take my situation now for example. [b]I have never, never, I'll say it again NEVER had a problem with any disks, whether they be combos, SD DVD, HD DVDs of any sort, not in video or audio.[/B] I have played the unit ( which is housed inside a fairly closed cabinet), for 6 hours straight, never a problem! (so much for the heat issue)
I say this to the people who may be thinking of holding off their purchase of an HD DVD player!! Don't hold off, go buy a unit! One little hick up, which by the way, was not a problem to fix/overcome ( if you read my post above) should not deter anyone from buying an HD DVD player!!
Yes, there are going to be a few lemons out there... but explain this....... At my HT dealer, they have all the toshiba players, never up-dated, disks are dirty scratched, the units are pretty much roughed up by customers, YET I still have to see so much as a glitch in any of them. ( I should say these guys are my friends I see them 2-3 times a week & they would tell me of any problems they may have had).

Sorry for the rant.... just my 2cents

Paul

I agree with you. I wouldn't deter anyone from HD-DVD. I think it gives a fantastic picture quality. Before the XA2 I had an XA1. I don't feel it's a big deal to cycle through the input on my TV. I just think it's weird. The XA1 didn't have this problem. And the only discs the XA2 won't play is the Matrix Reloaded from the Ultimate Set and stopped towards the end of Hollywoodland. I haven't retried Hollywoodland since installing 1.6 since I had rented it from Netflix. I even gave my XA1 to a friend to get him into HD-DVD since he is retired and on a limited income. Yeah, I'd whole heartly advise anyone to get in HD-DVD.
post #60 of 296
Quote:
Originally Posted by kcmurphy88 View Post

What happens when you change your video outputs from HDMI to component/optical? Somebody, anybody? It's quite likely that it isn't the disc. HDMI and the copy protection included in it are complex beasties and can involve player/TV or player/AV compatibility issues. Take HDMI out of the system and see if things change before you blame the disc.

I think it's the disc because the other two discs play fine. I think it is a manufacturing problem with combo discs being more sensitive. I wonder if the combos that are having problems is 30gb on one side and 4 gb on the other. The few combos I have that don't give me problems say they are 15 gb on one side and 4 gb on the other. Also, I think you are right about the HDCP junk. I would be much happier if HDCP went away like region code did.
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