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Getting tired of error code: 408bc504 - Page 4

post #91 of 296
I've had the 360 add-on for around a year now, and still have yet to have any problems with it. It's played some really scratched up discs from Netflix, which I was supprised it has played without a hitch.

Now, I got the A3 last week at Best Buy for $199 with the movie deal. I wanted to upgrade to a standalone with TrueHD support to get the most out of my 1.3 receiver, and have HDMI connectivity vs. component on the 360.

I first upgraded the firmware to 1.1 via ethernet, which felt like I was on a 56k connection. Next, I popped in Knocked Up, which was one of the movies I got with the deal. Played fine, no skips or anything.

Next day I put in Spy Game, which I got from Netflix. I noticed a few scratches on the disc, nothing too bad. Played fine til the last scene, at which point it froze up and came up with the great 408bc504 error. I take out the disc, clean it, goto that scene and freezes up at the same spot. I put it in the 360 drive, goto that scene, and plays through it fine, no skips, jumps or anything. This kinda pissed me off, cause if I didn't have the 360 drive, I wouldn't know how the movie ended.

Yesterday I put in Hulk, which I got from Netflix also. There were a few scratches on the disc, about the same as Spy Game. I get about half way in the movie, freezes, 408bc504. I take it out clean it again just to make sure, try it again, same problem. Now I try it in the 360 drive, plays fine, no skips/freezes.

Now after looking up the error code on these forums, I see this is a common problem. Which is between problems with the production of the discs, and problems with the player's ability to do error correction while reading the disc. One member posted in one of the many threads on this code that it could be the laser is out of alignment. So I exchanged it at Best Buy today, just to make sure, and rule out that its not a defective player. After I got the new A3 setup, I left the firmware at v1.0, and put the Hulk in. I went back to the scene where it froze last time, and again it froze up and 408bc504 came up.

I'm not sure what to do now. Should I keep this player I can't use, and hope that a firmware update comes out soon and hopefully fixes this issue. I'm not sure I can return it since I've already opened the movies that were included with the promotion. This is a third generation player which shouldn't have these issues. Another thing on the 3rd generation is the start up time, which really doesn't bother me much. But when I think this is a THIRD generation player, what the hell is this thing doing? Contacting the damn space station? Start up time should have gone down somewhat.

Has anyone returned their A3 just for the 408bc504 issue? How often has Toshbia released firmware updates for their 2nd generation players? Should we expect an update for the 3rd generation players by the end of this month?

Thanks,
Matt
post #92 of 296
Quote:
Originally Posted by mattwz View Post

I've had the 360 add-on for around a year now, and still have yet to have any problems with it. It's played some really scratched up discs from Netflix, which I was supprised it has played without a hitch.

Now, I got the A3 last week at Best Buy for $199 with the movie deal. I wanted to upgrade to a standalone with TrueHD support to get the most out of my 1.3 receiver, and have HDMI connectivity vs. component on the 360.

I first upgraded the firmware to 1.1 via ethernet, which felt like I was on a 56k connection. Next, I popped in Knocked Up, which was one of the movies I got with the deal. Played fine, no skips or anything.

Next day I put in Spy Game, which I got from Netflix. I noticed a few scratches on the disc, nothing too bad. Played fine til the last scene, at which point it froze up and came up with the great 408bc504 error. I take out the disc, clean it, goto that scene and freezes up at the same spot. I put it in the 360 drive, goto that scene, and plays through it fine, no skips, jumps or anything. This kinda pissed me off, cause if I didn't have the 360 drive, I wouldn't know how the movie ended.

Yesterday I put in Hulk, which I got from Netflix also. There were a few scratches on the disc, about the same as Spy Game. I get about half way in the movie, freezes, 408bc504. I take it out clean it again just to make sure, try it again, same problem. Now I try it in the 360 drive, plays fine, no skips/freezes.

Now after looking up the error code on these forums, I see this is a common problem. Which is between problems with the production of the discs, and problems with the player's ability to do error correction while reading the disc. One member posted in one of the many threads on this code that it could be the laser is out of alignment. So I exchanged it at Best Buy today, just to make sure, and rule out that its not a defective player. After I got the new A3 setup, I left the firmware at v1.0, and put the Hulk in. I went back to the scene where it froze last time, and again it froze up and 408bc504 came up.

I'm not sure what to do now. Should I keep this player I can't use, and hope that a firmware update comes out soon and hopefully fixes this issue. I'm not sure I can return it since I've already opened the movies that were included with the promotion. This is a third generation player which shouldn't have these issues. Another thing on the 3rd generation is the start up time, which really doesn't bother me much. But when I think this is a THIRD generation player, what the hell is this thing doing? Contacting the damn space station? Start up time should have gone down somewhat.

Has anyone returned their A3 just for the 408bc504 issue? How often has Toshbia released firmware updates for their 2nd generation players? Should we expect an update for the 3rd generation players by the end of this month?

Thanks,
Matt

Yes, I returned my A35 for the same reasons and went back to using my A1.
post #93 of 296
Matt I am in the same boat as you. I got my A3 on Monday and have had problems with Transformers, Batman Begins and even Knocked Up. Transformers freezes same place every time, Batman Begins I can't even get to the menu before I get the error code. Swapped out Tranformers today and will see if that makes any difference (don't think it will) and will probably take it back and swap it out this weekend to see if that fixes things. All of my problem discs played just fine on the A2 that I just sold to a buddy of mine, so I'm not too happy. My email to Toshiba simply stated please call our customer service number because of the complexity of your problem. I'm at a loss because if swapping out the A3 doesn't fix it I have to return it which leaves me without a HD-DVD player. I updated my firmware too so if I swap it out I might try it without updating the firmware first.
post #94 of 296
Quote:
Originally Posted by BigSlade View Post

Matt I am in the same boat as you. I got my A3 on Monday and have had problems with Transformers, Batman Begins and even Knocked Up. Transformers freezes same place every time, Batman Begins I can't even get to the menu before I get the error code. Swapped out Tranformers today and will see if that makes any difference (don't think it will) and will probably take it back and swap it out this weekend to see if that fixes things. All of my problem discs played just fine on the A2 that I just sold to a buddy of mine, so I'm not too happy. My email to Toshiba simply stated please call our customer service number because of the complexity of your problem. I'm at a loss because if swapping out the A3 doesn't fix it I have to return it which leaves me without a HD-DVD player. I updated my firmware too so if I swap it out I might try it without updating the firmware first.

With the new player I exchanged today, I wanted to check if there was any difference on firmware 1.0, since I upgraded right-away on the first player.

Firmware 1.0 - At the point where the problem starts, it skipped through about 4 different frames, which lasted about 10 seconds before the 408bc504 error came up
Firmware 1.1 - At the point where the problem starts, it froze on the first frame, and the 408bc504 error came up about 2 seconds after.

It looks like the newer firmware throws up the error faster, although the older firmware isn't any better at handling the issue.

mmouser, when you returned your A35, did you buy it with the 2 or 3 free movie promotion? If you did, did you return any of them open?


Thanks,
Matt
post #95 of 296
It's strange that this thread died out a few months ago. It was very active in May and June and then stopped.

I never saw it until a few days ago when somebody made a post to reactivate it.

If so many people are having this problem, why hasn't it appeared more often on this forum over the last couple of months? I just bought my XA2 a couple of months ago and I never read about this 408bc504 error until it happened to me and this thread re-appeared.
post #96 of 296
Quote:
Originally Posted by mattwz View Post

With the new player I exchanged today, I wanted to check if there was any difference on firmware 1.0, since I upgraded right-away on the first player.

Firmware 1.0 - At the point where the problem starts, it skipped through about 4 different frames, which lasted about 10 seconds before the 408bc504 error came up
Firmware 1.1 - At the point where the problem starts, it froze on the first frame, and the 408bc504 error came up about 2 seconds after.

It looks like the newer firmware throws up the error faster, although the older firmware isn't any better at handling the issue.

mmouser, when you returned your A35, did you buy it with the 2 or 3 free movie promotion? If you did, did you return any of them open?


Thanks,
Matt

The A35 came with 2 movies in the box and I returned them unopened, I had already seen 300 and Bourne.
post #97 of 296
My new A3 just hung up on Reaping. Same place over and over. I finally got past it in fast forward and was able to watch the rest of the movie. Glad I still have my XA-1. I guess the A3 goes back to Best Buy.
post #98 of 296
I got the a 35 about a month ago. When the the player works like it is supposed to it is awesome. I am thrilled with true hd bitstream, the 1080/24 and the interactivity. However the quirks of the player have really been getting to me, audio dropouts, the pain of switching the resolution to 1080i when i want to watch special features, handshake issues, and of course the dreaded 408bc504. Before i upgraded to fw 1.1 I got the message constantly. After the upgrade i have still had some handshake hiccups and infrequent audio dropouts, but i thought i was done with the dreaded message until yesterday.

I was watching happy feet and 28 minutes and 30 secs into it i got the 408bc504 message. After cleaning the disc throughly it kept doing it at the same point. I was able to get through the rest of the movie but it was very annoying. i also noticed that it took at least a minute for my reciever to pick up the true hd bitstream. Normally it takes 10 to 30 secs.

I took the disc to a buddy's house who has a xbox add on and it played fine. I really believe toshiba needs to improve quality control on these third gen players.
post #99 of 296
I am also a new A3 owner that is having this same error when viewing the majority of the HD-DVD disks. Regular DVD's seem to play fine. I am thinking of returning it tomorrow to BestBuy, I have already opened the 2 movies that came with it and the 3 movies I got for free from the promotion. I'm not sure how the return will go since the movies have been opened. As another poster asked, has anyone returned there's and how did they handle the promotional dvd's and the one's that came with the player? Thanks
post #100 of 296
Have an HD-A30 and I just had a frustrating night with "We Are Marshall" combo format. About 1.5 hours into the movie, started getting the jitter, audio out, then 408bc504. Had to reboot, wait for the intro to finish, then skip to the chapter after the lockup. It happened 4 to 5 more times during the rest of the movie. Brand new disk, perfectly clean, no scratches , no fingerprints, no defects.

I was amazed to find this thread and see how many people have this problem. My X360 HD player never had this problem, even with some ratty looking HD DVDs. On the HD-A30, I've played many standard DVDs and about a dozen HD DVDs -- this was the first lockup. I've been using the latest firmware from the Toshiba website.

This was very annoying to me and the others who were watching the movie with me -- when you get enthralled in a movie (easy to do with HD & surround), it's amazingly frustrating to have it freeze up and have to skip parts of the story.

I'm feeling like I may be screwed on returing it -- I've only had it for a few weeks, but I cut the UPC from the box for the "5 free HD DVDs" deal. Maybe this is a scam to keep us from returing these players!
post #101 of 296
For "We are Marshall HD DVD", I should have searched more, I just found another posting -- Warner admits they created some bad disks:

http://www.avsforum.com/avs-vb/showt...7#post11759597

Although... I just tried the bad chapters on my X360 HD player, and they worked fine. (When I inserted the disk in the 360, it said there was a software update available, and I let it update.)

Hmmm -- do software updates fix disk encoding problems? Maybe Toshiba will need another update for the HD-A30.
post #102 of 296
FWIW, I have had the A20 for about 45 days now. I had my first 408bc504 error code on the first disk of The Matrix last night. This is only my second time playing the disk since I bought it 45 days ago. I am running fw 2.5. I am hooked up HDMI directly to my mits y65. If anyone is keeping up with details about the freezes, that's my info. I really hope they get this fixed, whatever it is, cause replacing disks or players could get expensive.

Thanks
DocT
post #103 of 296
apparently, according to the hd-xa2's service manual, an error code 40**c504 is a "contents error." that's seriously all it says regarding that code, other than "osd: Cannot play the disc. Error code 0x00000000."
sorry it's not more helpful
post #104 of 296
Add another to the list of user experiencing this problem. I have an A2 fw2.5 & didn't have any issues with my HD discs until the other night. The 1st Matrix disc would freeze on chap 14 or 15. I went back to BB, exchanged got passed 14/15 (SWEET) only to have it freeze on chapter 20.

Not sure what to do now other than to exchange again. VERY frustrating!
post #105 of 296
Same boat here kinda.... A3 from Bestbuy last Monday, Played promotional disks and a slew of others including Batman Begins, Terminator3, V for vendetta no probs!!! decided to rent Sahara and the Departed from Netflix and boom halfway through Sahara error code Haven't watched another disk yet but I'm set to give Blood Diamond a go this afternoon, heres hoping
post #106 of 296
I've had the XA2 for about 2 months now, and I got the dreaded 408bc504 error for the second time last night while watching Seabiscuit. The first time was with We Are Marshall. Both of these were rentals from Netflix, and both had no audio at start up. After cleaning them, the audio was there, but they froze at various points during the movie. I thought this was happening maybe because they were used copies, but it seems like people are reporting this with brand new copies. I hope this issue can be fixed because it's frustrating to have this issue in the back of your mind while you're trying to enjoy a movie.
post #107 of 296
I had the same problem with my new A3 on License to Wed...It would freeze once in the begining and once near the end...Finshed watching the disc on the SD side which was annoying...Exchanged the disc at BB and the new one works fine...It seems like it's a quality control issue on the discs more then the player it self because Alpha Dog, Blades of Glory, Transformers, and V all played fine...
post #108 of 296
I have a different issue with my A3 that I purchased on Monday. Mine is a player made in China, what is everyone else's made in?

I have an A2 and never had this issue, but so far I have watched 5 movies on the A3, and I have had problems with 3 of them. I have the HDMI running into my receiver for audio and video. For no apparent reason it did this to me 2 movies where the audio was fine and then it started to garble up the voices. I stopped the player and restarted it and it was fine.

I updated the FW to 1.1 and then run 2 movies which are fine.

Then, all of a sudden I start getting lip synching. I stop the movie and resume and now there is no issue.

I just watched another movie afterwards and it worked flawlessly.

Do you guys think it could be the player? Should I take it back to best buy for another one?

When I called Best Buy, the guy was trying to blame it on my HDMI cable saying that it can't transmit the signal. But I have the same type of cable on my PS3, 360, and used for the A2 with no problems.
post #109 of 296
Ok here is another report. I got a HD-A30 a week ago and last night updated the firmware to v1.1 Last night watched Hot Fuzz which was awesome by all acounts. Today we watched Transformers for the first time and at the 1:15 point got this same error. Disc is brand new never watched before.

So is this the disc or the player? Sounds like maybe it is a disc issue?
post #110 of 296
Quote:
Originally Posted by Grasschopper View Post

Ok here is another report. I got a HD-A30 a week ago and last night updated the firmware to v1.1 Last night watched Hot Fuzz which was awesome by all acounts. Today we watched Transformers for the first time and at the 1:15 point got this same error. Disc is brand new never watched before.

So is this the disc or the player? Sounds like maybe it is a disc issue?

I feel there is bugs in the Gen 3 players that still haven't been worked out yet, until we get another FW or two. I'm afraid to take my A3 back for another one to only get worse problems like what some of the other guys are reporting.
post #111 of 296
Yea the wife wasn't too happy...she was like "how much did you spend on that? Could you really have gotten a better one for $99?"

Why did I tell her about the A2/A3/A30 thread? LOL
post #112 of 296
Quote:
Originally Posted by Charles R View Post

I got this error during the best part of I Now Pronounce You Chuck and Larry. Also most of the time DVE wouldn't work at all... brand new A2.

Charles, is yours a Japan or China manufactured A2? I'm wondering if one is more problematic than the other.
post #113 of 296
My HD-A30 shows "Made in China" on the box (don't chew on the remote or you get high) and I have the latest firmware V1.1. I have it hooked up through HDMI to a Samsung DLP, running 1080p/60Hz. I have the internet/ethernet port on the player connected to the net. In the DVD player setup menu, I have the settings for picture mode at "auto" (film or video detected by the player), and I have max resolution set to 1080p/60Hz.

"We are Marshall" was the first movie I've had 408bc504 problems with, and it was a brand new disk. Previously, with no problems, my family watched at least 10 standard DVDs and these HD DVDs: Heroes (entire set), Transformers, Slither, Phantom of the Opera, Disturbia, Knocked Up, and Inside Man.

On another thread, I read about cleaning out persistent storage to help with this. Doesn't make sense to me, but I'll give it a try and let you know if it helps. Again, this disc plays fine on my X360 HD player, but repeatedly chokes on my HD-A30...
post #114 of 296
Feeling like a Beta tester...

OK -- I just got this disc (We are Marshall) to work on my HD-A30 through the spot where it previously locked up consistently. I should have tried one thing at a time to isolate, but here's what I did:

1) In the player setup, I cleaned out all "persistent storage" (it's in the maintenance menu). There was some data from Transformers and some data from Warner/We are Marshall

2) In the player setup, I turned off "enable cookies" (disable cookies -- it's in the ethernet menu)

3) I disconnected my ethernet connection.

So far the scene that previously locked up plays fine. I reconnected the ethernet and tried again (cookies still disabled) and it still plays fine. I'm now running the whole disc to make sure it works.

For others with problems on different discs, please let me (us) know if this fixes your lock ups. (Maybe something with memory or copy protect via the web?)
post #115 of 296
Well, I returned my A3 to Best Buy today. I rent most of my movies from Netflix, so if this player needs a disc in perfect condition in order to play, it's not going to be worth it. I'll be happy to buy it again, once they work out all the bugs, and have it running stable enough. Until then, I don't have $200 to spend on a player that's not 100% working.

Since I exchanged it for another A3 yesterday, I left the two movies included in the box in that styrofoam type plastic wrapping unopened. I had my original receipt that showed the 3 free movies, which the CSR didn't seem to notice. I wouldn't be able to return them anyways, since I've already opened them. So after 4 trips to Best Buy, and 2 A3's, I got 3 movies for free out of it.

I'm still looking to get a standalone player. So if the A2 goes on sale again, or firmware updates are released that completely fix the 408bc504 problem, I'd definitely be in for one. Until then, it's back to my 360 player, which I'm glad I didn't sell.
post #116 of 296
Quote:
Originally Posted by FJG View Post

Feeling like a Beta tester...

OK -- I just got this disc (We are Marshall) to work on my HD-A30 through the spot where it previously locked up consistently. I should have tried one thing at a time to isolate, but here's what I did:

1) In the player setup, I cleaned out all "persistent storage" (it's in the maintenance menu). There was some data from Transformers and some data from Warner/We are Marshall

2) In the player setup, I turned off "enable cookies" (disable cookies -- it's in the ethernet menu)

3) I disconnected my ethernet connection.

So far the scene that previously locked up plays fine. I reconnected the ethernet and tried again (cookies still disabled) and it still plays fine. I'm now running the whole disc to make sure it works.

For others with problems on different discs, please let me (us) know if this fixes your lock ups. (Maybe something with memory or copy protect via the web?)

No joy... This helped a little bit (it worked for skipping to individual chapters/scenes that I had trouble with), but for normal disc play, it still locks up with 408bc504, even with persistent memory cleared, cookies disabled, and ethernet disconnected.
post #117 of 296
Quote:
Originally Posted by FJG View Post

Feeling like a Beta tester...

OK -- I just got this disc (We are Marshall) to work on my HD-A30 through the spot where it previously locked up consistently. I should have tried one thing at a time to isolate, but here's what I did:

1) In the player setup, I cleaned out all "persistent storage" (it's in the maintenance menu). There was some data from Transformers and some data from Warner/We are Marshall

2) In the player setup, I turned off "enable cookies" (disable cookies -- it's in the ethernet menu)

3) I disconnected my ethernet connection.

So far the scene that previously locked up plays fine. I reconnected the ethernet and tried again (cookies still disabled) and it still plays fine. I'm now running the whole disc to make sure it works.

For others with problems on different discs, please let me (us) know if this fixes your lock ups. (Maybe something with memory or copy protect via the web?)

Well I tried the above, (except for the ethernet connection. I don't have my XA2 connected) and my version of A Clockwork Orange still sticks at 55:52.
Oh well ... thanks for the information. It was worth to try. I think it is a bad batch of discs. I wish the movie companies would find out the place that is making bad discs and stop giving them business.
post #118 of 296
Quote:
Originally Posted by pmil7991 View Post

Well I tried the above, (except for the ethernet connection. I don't have my XA2 connected) and my version of A Clockwork Orange still sticks at 55:52.
Oh well ... thanks for the information. It was worth to try. I think it is a bad batch of discs. I wish the movie companies would find out the place that is making bad discs and stop giving them business.

I find it extremely difficult to believe it's always a "bad batch of disks". More likely than not, it's an intermittent issue with the players.
post #119 of 296
Quote:
Originally Posted by retrac View Post

Charles, is yours a Japan or China manufactured A2? I'm wondering if one is more problematic than the other.

Quote:
Originally Posted by FJG View Post

My HD-A30 shows "Made in China" on the box (don't chew on the remote or you get high) and I have the latest firmware V1.1. I have it hooked up through HDMI to a Samsung DLP, running 1080p/60Hz. I have the internet/ethernet port on the player connected to the net. In the DVD player setup menu, I have the settings for picture mode at "auto" (film or video detected by the player), and I have max resolution set to 1080p/60Hz.

"We are Marshall" was the first movie I've had 408bc504 problems with, and it was a brand new disk. Previously, with no problems, my family watched at least 10 standard DVDs and these HD DVDs: Heroes (entire set), Transformers, Slither, Phantom of the Opera, Disturbia, Knocked Up, and Inside Man.

On another thread, I read about cleaning out persistent storage to help with this. Doesn't make sense to me, but I'll give it a try and let you know if it helps. Again, this disc plays fine on my X360 HD player, but repeatedly chokes on my HD-A30...

Quote:
Originally Posted by FJG View Post

Feeling like a Beta tester...

OK -- I just got this disc (We are Marshall) to work on my HD-A30 through the spot where it previously locked up consistently. I should have tried one thing at a time to isolate, but here's what I did:

1) In the player setup, I cleaned out all "persistent storage" (it's in the maintenance menu). There was some data from Transformers and some data from Warner/We are Marshall

2) In the player setup, I turned off "enable cookies" (disable cookies -- it's in the ethernet menu)

3) I disconnected my ethernet connection.

So far the scene that previously locked up plays fine. I reconnected the ethernet and tried again (cookies still disabled) and it still plays fine. I'm now running the whole disc to make sure it works.

For others with problems on different discs, please let me (us) know if this fixes your lock ups. (Maybe something with memory or copy protect via the web?)

Maybe you guys can help me out, but this is starting to drive me nuts with the damn A3. I've been getting problems with this thing since day 1, but nothing consistent. It pisses me off because my A2 has been flawless.

I have had issues where the audio gets garbled halfway though a movie, which the new FW fixed that. Then I had a movie go into lip sync mode, and today the ones I was waiting for......................Terminator 3 HD-DVD won't even work, I get an error message but no code. Then I run upstairs to play it on the A2 and it starts with no problem.

Guys, do you think I should take this to BB for another player or wait it out for the next FW? I'm worried about the other problems people have had with error codes that I haven't experienced yet if I take this one back. But if its starting not to read my discs, what good does it do.

I'm just getting really frustrated with this after having huge success with the A2.
post #120 of 296
Quote:
Originally Posted by candyman56 View Post

Maybe you guys can help me out, but this is starting to drive me nuts with the damn A3. I've been getting problems with this thing since day 1, but nothing consistent. It pisses me off because my A2 has been flawless.

I have had issues where the audio gets garbled halfway though a movie, which the new FW fixed that. Then I had a movie go into lip sync mode, and today the ones I was waiting for......................Terminator 3 HD-DVD won't even work, I get an error message but no code. Then I run upstairs to play it on the A2 and it starts with no problem.

Guys, do you think I should take this to BB for another player or wait it out for the next FW? I'm worried about the other problems people have had with error codes that I haven't experienced yet if I take this one back. But if its starting not to read my discs, what good does it do.

I'm just getting really frustrated with this after having huge success with the A2.

I can't take mine back, because I cut the UPC for the "5 free DVD" offer, but if I could, I probably would return it and wait (or buy another X360). I bought this player so my kids could have the X360 in another room, and I thought this player would be better with 1080p/24Hz and HDMI connection to my 61" Samsung DLP.

However, I don't notice a picture quality improvement with the HD-A30, the boot time is sloooow, my DLP won't do 24Hz anyway, and now I have my first lock up problem. The X360 HD DVD doesn't have any of these problems and it seems to boot faster. I have a surround sound system (using optical) and I don't see an improvement with the HD-A30 over the X360.

I'm a big fan of HD DVD and have been campaigning against BluRay (I hate Sony for past experiences), but now I don't know how I could recommend these players unless there's a fix on the way ricky-tick. I emailed Toshiba describing the problem, I'll see what they say...
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