Originally Posted by CCONKLIN1
90 days SUCKS?????!!! Who the hell else will give you a 90 day RETURN policy and bump up the warranty to two full years?
It does to me, at least compared to what I enjoyed at Costco before. The membership fee keeps going up, and I've found the amount of money I spend at the store keeps going down. In fact, I don't think I've purchased anything
from them in the last 4 months. Their prices are not competitive enough (most of the time), and shopping there is inconvenient for many reasons. I don't save money there, I don't find what I want, I have to beat other shoppers off with a stick, and now I don't have a security guarantee on what ends up being my big-ticket items. Costco isn't obligated to do this, but it was pretty much the only thing what kept me as a customer against offerings from Wal-Mart and the 'net.
I've had several consumer electronics items from them just up and die due to poor design and/or workmanship, and I've always felt good buying from Costco in the past without shopping around because of that security. Though they often would not stock the same item for replacement after 30 days, I could at least get something of an equivalent nature, or just call it a wash. Now, if I get a bum TV, it looks to me like I have to deal with many of the same things I get from any dealer, a lot of which will crush Costco prices, and still give you a 30-45 day guarantee. And who says Costco is even authorized? Again, my concern is that we won't get a 'real' warranty, but some 'limbo' warranty that involves finding a repair shop 50 miles away that has a 5 month backlog.
I agree that this is something Costco has likely been forced to do because of people maliciously using the policy, though I'm seeing less and less reason to consider Costco any kind of a 'hot deal' for anything. Their flyers are starting to look like Sharper Image catalogs, and without the Runco-level support, I may as well get "a Panasonic" somewhere else. Simultaneously, I've actually had to return more things to them lately because of poor quality. Like I said, I haven't been compelled to spend a dime there in the last several months. They may still have the best return policy anywhere, but it's almost not worth it.