I sent my my BDP-1000 in for warranty repair work back in January. It's been sitting in the repair center waiting for a part to be shipped from the factory ever since. Today when I called in to get the status, they indicated that they still have no ETA for the replacement part. As a result, I was finally able to get my ticket bumped up from the first line support folks I've been dealing with to the ECR level which has the authority to issue replacements.
Since my original unit was a refurbished unit, I was fully expecting to just get another factory refurbished BDP-1000 sent to me. However, to my surprise, they offered to send my a brand new BDP-1200 straight from the factory if I was willing to wait a few more weeks for it. I figure after waiting nearly a 1-1/2 months that another two weeks won't kill me.
According to the ECR representative, they've allocated a unit from the factory line to ship directly to me as soon as they are available. The date he gave for me for the shipment was March 12. He said I could call back and get a tracking number for the shipment at that time if I wished. It remains to be seen if they actually have one ready to ship when I call back, and I'm not sure how this date translates to actual retail shipments...but it might at least give some indication.
Hope this helps.