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The Official Sony 2007 KDS-(XX)A2020 [NO PRICE TALK] SXRD Owner's Thread - Page 112

post #3331 of 3633
So, on the bright side, the bulb has no signs of damage, apart from being strapped into the damaged housing....so - what if I just get a new housing? What are some things I should do look for, apart from the obvious. Upon thorough inspection there are no dark spots, burn marks, or defects in the glass, the reflective oxide coating, the inner electrode, or anywhere I can see. If the wires committing suicide saved the bulb- then maybe theres cause for optimism? Anyone have any bulb housings lying around that I can rescue? For a price of course.

The lamp driver is ordered, and the tv is in the "shop" which is in a corner out of the way for now until the parts come and I can crack into the patient. Pictures of the burnt bulb connector to come.
post #3332 of 3633
Just ordered a bulb/housing from Bulb solutions, this way after I instal the new lamp driver, I can instal the new bulb and housing and eliminate any extra variables while testing out the repair. then, when this bulb goes I'll save the old (perfectly fine most likely) bulb and do a bulb transplant. For 135 bucks it was worth it to eliminate extra variables keeping me from a successful repair.

Looks like all the parts should be here in 2 days - fingers crossed. In the mean time I've been helping my brother instal a new projector/screen combo in the living room.

You know, it's just two guys, trying to ah, rule the empire. (stewie griffin voice)

Oh, and if you can't tell my brothers the "one-upper". I get a 50" sony sxrd, he sets up a 92" elite cinetension screen paired to a Sony vpl-hw10 sxrd projector.
post #3333 of 3633
I called Sony right now about an OB replacement and this week, their replacement option is a brand new 60ex700 for $525 shipped. I currently have a 55a2020. Any thoughts on this offer? This doesn't seem bad but I have yet to research this set and go and see it in person.
post #3334 of 3633
Quote:
Originally Posted by tomtbone View Post

I called Sony right now about an OB replacement and this week, their replacement option is a brand new 60ex700 for $525 shipped. I currently have a 55a2020. Any thoughts on this offer? This doesn't seem bad but I have yet to research this set and go and see it in person.

The internet and DLNA capabilities make this a great option - 500 is a lot to part with, but I would probably be inclined to go for it myself if they had given it to me as a choice and I have the cash laying around. i guess they consider how easyy it is to repair (i.e. what authorized repairers are in your area when making these offers??? or maybe its what department you reach and talk to? I dont know... but if I were you I'd go with the newer technology (its a nice unit based on what Im seeing) and the only negative I see is the stuipd sensor that detects if youre "in the room" and if it thinks you're not it goes in standby mode. the person who thought of that should be fired.
post #3335 of 3633
Quote:
Originally Posted by tamak View Post

The internet and DLNA capabilities make this a great option - 500 is a lot to part with, but I would probably be inclined to go for it myself if they had given it to me as a choice and I have the cash laying around. i guess they consider how easyy it is to repair (i.e. what authorized repairers are in your area when making these offers??? or maybe its what department you reach and talk to? I dont know... but if I were you I'd go with the newer technology (its a nice unit based on what Im seeing) and the only negative I see is the stuipd sensor that detects if youre "in the room" and if it thinks you're not it goes in standby mode. the person who thought of that should be fired.

I am also thinking of maybe selling the new 60ex700 and my 55a2020 and getting a new sammy or panny plasma, that is If I can sell the 60ex700. I think I will try and sell it for $500 less then the normal places.
post #3336 of 3633
Quote:
Originally Posted by tomtbone View Post

I called Sony right now about an OB replacement and this week, their replacement option is a brand new 60ex700 for $525 shipped. I currently have a 55a2020. Any thoughts on this offer? This doesn't seem bad but I have yet to research this set and go and see it in person.

Are you within an extended warranty or did they just offer that to you because you called in?
post #3337 of 3633
Quote:
Originally Posted by Something Sexy View Post

Are you within an extended warranty or did they just offer that to you because you called in?

I contacted Sarah Kepler on Facebook who in turn gave me a Sony email address. I emailed them with two pictures of my bluish screen and she gave me an Event number to call into Sony with. They then gave me this offer. I could also have taken a 46" for free and possibly had my OB replaced as well.

Anyone think I could sell the 60ex700 on the classifieds here for $1800?
post #3338 of 3633
Those that have gotten remedy from Sony from blue-ish blacks, how does mine look? Worth asking them about it? The picture is taken with one of the video inputs set to a device that is off.

On a side note, how do you adjust the blue level? I can't seem to find a setting anywhere...
LL
post #3339 of 3633
Quote:
Originally Posted by hiperco View Post

Those that have gotten remedy from Sony from blue-ish blacks, how does mine look? Worth asking them about it? The picture is taken with one of the video inputs set to a device that is off.

On a side note, how do you adjust the blue level? I can't seem to find a setting anywhere...

Its hard to tell because you are overexposing the picture. You should be able to read the input label on the tv and on yours its all white and overexposed so its hard to tell what the actual black level is.
post #3340 of 3633
Quote:
Originally Posted by tomtbone View Post

I contacted Sarah Kepler on Facebook who in turn gave me a Sony email address. I emailed them with two pictures of my bluish screen and she gave me an Event number to call into Sony with. They then gave me this offer. I could also have taken a 46" for free and possibly had my OB replaced as well.

Anyone think I could sell the 60ex700 on the classifieds here for $1800?

Hey Tom. I am also getting a 60ex700. You might want to reconsider.
Read this...
http://reviews.lcdtvbuyingguide.com/...00-review.html
And then take a look at the Ex700 owners thread. This tv looks like a real gem.
Owners of XBr2's have said this TV blows theirs away for what its worth.
post #3341 of 3633
Quote:
Originally Posted by gdog2004 View Post

Hey Tom. I am also getting a 60ex700. You might want to reconsider.
Read this...
http://reviews.lcdtvbuyingguide.com/...00-review.html
And then take a look at the Ex700 owners thread. This tv looks like a real gem.
Owners of XBr2's have said this TV blows theirs away for what its worth.

I read that review and that was mainly the reason to go through with this. If I can't sell it, I might end up keeping it, but I really want one of the new 2011 samsung/panasonic plasmas. I really like the picture better on those when I compared them at Best Buy. I also received $800 from Mack warranties and if I can sell my 55a2020 for $500 and the 60ex700 for $1800, I'll have $3100 to spend on a new tv. There is only one seat in my living room that can sit deadon center to the tv and everyone else is off center and I did notice a difference at the store with viewing angles. I'll keep the ex700 in the box at my place for a few weeks and if I can't sell it, I'll try ebay with a reserve and if that doesn't go, I'll keep it.

I actually just got an email from Sony 5 minutes ago saying that they received my serial number package from my a2020 and they were going through with the shipping process of the 60ex700. Yippee!
post #3342 of 3633
Quick update fof all.... ok, after a week of dealing with snow and ice (down south we arent equipped for it)....

The optical block replacement looks awesome..... my son and I spent the first hour just looking at the clarity the SAME way we did when we got the unit. blues, blacks etc -- all looks great. will spend more time this evening getting all my settings back in place to have it look even better...

I do see what looks like a speck of dust (really small) thats on the screen (INSIDE) or i guess it could be on the OB itself and just projecting on the screen... but seriously, im thinking about NOT even bothering to call about it.... but then again maybe i should... just hate to think about the unit being gone a few days just for a small speck of dust....

I think I may just live with it.... i wonder if could be resolved by a visit and done in-home to get rid of the speck?

oh well... time to callibrate!
post #3343 of 3633
Well I got my OB replacement installed. The blacks look great! My only complaint now is that there seems to be a greenish halo in the center of the screen when there is no video input. There also appears to be a streak of dust down the side of screen on the lower right hand side. Should I call the repair guys and get them back out?!
post #3344 of 3633
FYI - I have a buyer for my 60ex700 today for $1550. The recent price cut by Sony didn't help, but thats still a good chuck of change.
post #3345 of 3633
Quote:
Originally Posted by ddjensen View Post
Well I got my OB replacement installed. The blacks look great! My only complaint now is that there seems to be a greenish halo in the center of the screen when there is no video input. There also appears to be a streak of dust down the side of screen on the lower right hand side. Should I call the repair guys and get them back out?!
Oh most definitely if it were me... want to make sure i understand... so when you go to an input with NO connection, the screen is black with some sort of greenish are in center? mine is solid grey (on my xbox 360 input)... pure black on all others.

the streak of dust on side is another big issue ... could be dust on the OB? or simply inside the screen... either way, if sony shells out to the repair center for the OB replacement, it needs to come back to you in GREAT shape or they (sony) needs to do more to satisfy you.

problem is now you might have to send it BACK to this same shop to re-repair??? and they obviously didnt do that good of a job if they didnt take the care to notice the issues you raised. i too had one issue, a small speck of dust on mine when it came back from OB repair, but i just live with it, its about a millimeter or two and very very light in contrast luckily.

it was last weekend of nfl playoffs and i really didnt want to be without the unit even longer ... and the picture is amazing, so i just take it with a grain of salt... your situation though, I would be fuming mad and wouldnt have signed for it on delivery.

let us know how it works out for you.
post #3346 of 3633
I bought my 55A2020 in July 2007 iirc. Now, I didn't know about this class action, never got an email, letter, notice, etc. Apparently what little extended warranty they decided to put on it is now done.

So, what happens if I do experience issues soon? Just bend over and buy a new TV? Is there ANY recourse left? I didn't want to be part of that class-action, but I guess I'm automatically "opted-in" which is BS.
post #3347 of 3633
FB Sarah Kepler, you should be okay
post #3348 of 3633
Quote:
Originally Posted by Redoryx View Post

FB Sarah Kepler, you should be okay

I'm not on facebook, if that's what you're telling me to do.
post #3349 of 3633
Quote:
Originally Posted by Don Borvio View Post

I'm not on facebook, if that's what you're telling me to do.

No need to do anything with FB. Just email your problem to SonyListens@am.sony.com

They will send you a reference number and tell you what you have to submit to them. They are offering the same deals to EVERYONE. What they offer you depends on what model and size TV you have.
post #3350 of 3633
Quote:
Originally Posted by techman707 View Post

No need to do anything with FB. Just email your problem to SonyListens@am.sony.com

They will send you a reference number and tell you what you have to submit to them. They are offering the same deals to EVERYONE. What they offer you depends on what model and size TV you have.

Thanks, that's good to know. I checked the bulb hours (original bulb) and I'm at like 2868 or something. I guess I haven't used the TV that much. I might not even see the OB failure for years. I guess if I get ~7-8 years out of it, that's ok.
post #3351 of 3633
Quote:
Originally Posted by ddjensen View Post

Well I got my OB replacement installed. The blacks look great! My only complaint now is that there seems to be a greenish halo in the center of the screen when there is no video input. There also appears to be a streak of dust down the side of screen on the lower right hand side. Should I call the repair guys and get them back out?!

See, this is only thing I get, a green blob, oval in shape when there's no picture sometimes (I think after the set has been on a while). It's pretty faint though and I see no discoloration at any other time. It's been there over a year at least and hasn't become any worse in that time, but it still worries me a little.
post #3352 of 3633
Quote:
Originally Posted by Don Borvio View Post


I'm not on facebook, if that's what you're telling me to do.

I'm not on Facebook either, but that's the email I got from the Facebook page to process my tv. It was pretty painless, from first email to tv delivered was 15 days.
post #3353 of 3633
Well I had my second OB replacement installed last Thursday and the TV looks worse than it did with the original OB. Now I have a sweet green tinted screen with a very distinct green oval in the center. It makes everything look like the matrix movies , but really, I am not too happy with it. I contacted Sony and they said they do not want to send out another OB because it will basically fail is what they told me. So they offered me a KDL-55NX810 for a very low price. Anyone else get this offer and what do you all think of this TV? I am having a hard time because I really like my rear projection TV and I do not want to get rid of it, I just want it fixed!! Let me know what you all think. Thanks everyone!
post #3354 of 3633
What price?
post #3355 of 3633
They said $660, which didn't seem terrible, but at the same time I have already purchased a TV that is still under the extended warranty I purchased with it. It would be nice to just get it fixed. I haven't done a whole lot of research on flat panel LED-LCD TV so I really do not know much about the one they offered. The little research I have just done seems to show that the KDL-55NX810 is a pretty nice set.
post #3356 of 3633
I am in the same boat as you. I purchased my 55A2020 in July of 2007 and started developing OB issues last month. I was never contacted by anyone regarding the class action lawsuit by Sony or anyone. My TV screen is becoming more and more green every day. I sent an e-mail with specifics to "Sonylistens" e-mail along with the model and serial number of the unit. I'll consider myself lucky if they offer me anything.
post #3357 of 3633
Quote:
Originally Posted by ddjensen View Post

They said $660, which didn't seem terrible, but at the same time I have already purchased a TV that is still under the extended warranty I purchased with it. It would be nice to just get it fixed. I haven't done a whole lot of research on flat panel LED-LCD TV so I really do not know much about the one they offered. The little research I have just done seems to show that the KDL-55NX810 is a pretty nice set.

Don't confuse yourself. The KDL-55NX810 IS NOT an LED TV. The only thing that's LED is the back-lighting, as opposed to the usual florescent tube back light.

As for fixing the optical block on your current TV, if they could fix it for you THEY WOULD. To this day they still haven't been able to do it.

Highwayman101: They will offer it to ANYONE who complains about having a problem related to the OB. How much additional money they ask for depends on what model and size you have. On the TV's they are offering now, they are asking more additional money than they wanted a few months ago. The xxNX800 is more expensive than their previous offerings.

Just remember that even AFTER they make you the offer (which expires in 7 days), you STILL MUST send in the serial number plate and pictures showing the problem.

Good Luck!
post #3358 of 3633
I heard back from Sony today. They called me. After I explained the issues with my KDS-55A2020, they offered a 55" Bravia NX810 for $660 shipped, local state tax not included. I accepted the offer. I will be sending them the sticker at the back of my set on a piece of paper showing the incident #. This needs to be in the photograph of the screen from the set. The NX810 is currently retailing for approx $2300, so I figure they gave me a good deal. I'll report back what happens next in the next few weeks.
post #3359 of 3633
Quote:
Originally Posted by Highwayman101 View Post

I heard back from Sony today. They called me. After I explained the issues with my KDS-55A2020, they offered a 55" Bravia NX810 for $660 shipped, local state tax not included. I accepted the offer. I will be sending them the sticker at the back of my set on a piece of paper showing the incident #. This needs to be in the photograph of the screen from the set. The NX810 is currently retailing for approx $2300, so I figure they gave me a good deal. I'll report back what happens next in the next few weeks.

I did the same thing, though my issue doesn't photograph well. It mostly shows on a black or gray background and I have a dark blu-ish tint with a green halo. I sent a couple pictures to be sure, hopefully I don't hit a snag with this.
post #3360 of 3633
Quote:
Originally Posted by Don Borvio View Post

I did the same thing, though my issue doesn't photograph well. It mostly shows on a black or gray background and I have a dark blu-ish tint with a green halo. I sent a couple pictures to be sure, hopefully I don't hit a snag with this.

I noticed that when I took the pictures the green tint was very variable and not consistent from picture to picture or channel to channel. The green tint in my set is a green "smear" the size of a beach ball in the center of the picture. It shows up better on standard def shows on a grey or blue background like yours. I took a number of pictures and settled with 2 that I thought best represented the issue. I had trouble getting the serial number (black sticker) off the back without damaging it. I ended up sending the serial number still attached to the plastic, I had to cut it off the back very carefully. I figured I had nothing to lose as the TV was going to end up eventually in a landfill anyway. I'm at the mercy of Sony now, I hope they proceed with the replacement they offered me. I'll keep the thread here updated.
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