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The Official Sony 2007 KDS-(XX)A2020 [NO PRICE TALK] SXRD Owner's Thread - Page 113

post #3361 of 3633
Quote:
Originally Posted by Highwayman101 View Post

I noticed that when I took the pictures the green tint was very variable and not consistent from picture to picture or channel to channel. The green tint in my set is a green "smear" the size of a beach ball in the center of the picture. It shows up better on standard def shows on a grey or blue background like yours. I took a number of pictures and settled with 2 that I thought best represented the issue. I had trouble getting the serial number (black sticker) off the back without damaging it. I ended up sending the serial number still attached to the plastic, I had to cut it off the back very carefully. I figured I had nothing to lose as the TV was going to end up eventually in a landfill anyway. I'm at the mercy of Sony now, I hope they proceed with the replacement they offered me. I'll keep the thread here updated.

I was able to peel it off, but the top clear had to come off a bit, then I got an edge up of the black part and slowwwwllyy peeled it off in one piece.
post #3362 of 3633
Don't worry guys. My blue was very hard to see on my set in the lower left corner. I took lots of photos and sent them 3 of the best. I drove my wife nuts taking photos. It was a standard def photos since it was easier to see. I was real worried also. Then when I took the serial number off, most of the ink for the numbers flaked of also, you could barely see the numbers, it looked blank.

After first email, to tv at my door was 16 days. Hang in there.
post #3363 of 3633
Quote:
Originally Posted by Don Borvio View Post

I was able to peel it off, but the top clear had to come off a bit, then I got an edge up of the black part and slowwwwllyy peeled it off in one piece.

I called Sony this morning at the 1-888-993-7669 number and inquired about the status of the pictures and serial number I sent them. They said that they had received it, it was approved and that a replacement TV would be shipped in a few days. Sony indicated I would be getting an e-mail when the replacement TV ships with information. That's the latest here.
post #3364 of 3633
Does anyone here who has received a replacement TV care to comment on the warranty Sony is giving on the replacement models? Is it 1 year parts and labor or something else? Thanks!
post #3365 of 3633
Quote:
Originally Posted by Highwayman101 View Post

Does anyone here who has received a replacement TV care to comment on the warranty Sony is giving on the replacement models? Is it 1 year parts and labor or something else? Thanks!

It's the standard 1 year parts & labor.
post #3366 of 3633
Quote:
Originally Posted by Highwayman101 View Post

I called Sony this morning at the 1-888-993-7669 number and inquired about the status of the pictures and serial number I sent them. They said that they had received it, it was approved and that a replacement TV would be shipped in a few days. Sony indicated I would be getting an e-mail when the replacement TV ships with information. That's the latest here.

I just got the email that they received and processed my pictures, and the TV would ship soon.
post #3367 of 3633
Quote:
Originally Posted by Don Borvio View Post

I just got the email that they received and processed my pictures, and the TV would ship soon.

Same here. The e-mail mentioned three weeks, but from what I've been reading it's been sooner than that. Fingers crossed.
post #3368 of 3633
Quote:
Originally Posted by Highwayman101 View Post

Same here. The e-mail mentioned three weeks, but from what I've been reading it's been sooner than that. Fingers crossed.

When I got my email I received the tv 5 days later. It would have been 3 days but the delivery company was backed up.
post #3369 of 3633
OK, today my 50A2020 made a snapping sound, and the picture went out. Now, it has the red flashing lamp signal, which means, according to the manual, it's lamp replacement time.

So, I came back to AVSFORUM, read the last few pages of the owners thread and find that there have been major probems, and an extended warranty (which apparently ended in December?).

I've read that there is some thought that the optical block problems are being worsened by a replacement bulb. I see people saying to run the set in High Altitude mode, or with some "Cool" mode turned on. I guess I can do that, but probably not until I replace the lamp.

But, is the set a lost cause anyway? I don't want to throw even $120 away if the sets going to die within a few months. By the way, this is my first time having a lamp issue with this set, but I don't have any idea how many hours I have on it.

Thanks.
post #3370 of 3633
Yeah, tough call. Lamp definitely sounds like it went out, you can replace it but the optical block may go out soon after. But if that does happen, at least you could get a discount replacement TV through Sony's program.


Quote:
Originally Posted by NGage View Post

OK, today my 50A2020 made a snapping sound, and the picture went out. Now, it has the red flashing lamp signal, which means, according to the manual, it's lamp replacement time.

So, I came back to AVSFORUM, read the last few pages of the owners thread and find that there have been major probems, and an extended warranty (which apparently ended in December?).

I've read that there is some thought that the optical block problems are being worsened by a replacement bulb. I see people saying to run the set in High Altitude mode, or with some "Cool" mode turned on. I guess I can do that, but probably not until I replace the lamp.

But, is the set a lost cause anyway? I don't want to throw even $120 away if the sets going to die within a few months. By the way, this is my first time having a lamp issue with this set, but I don't have any idea how many hours I have on it.

Thanks.
post #3371 of 3633
Thanks for the reply, Don. I think I know what I'm going to do. My wife reminded me that we had previously called Sony, maybe a year ago, about a faint white blob that you could sometimes see in the middle of the screen. So, I'm thinking I may have an OB problem already. But of course I can't prove it without a lamp.

I called Sony yesterday, and they outlined the discount program, without giving me the actual offer. They said if I ordered the replacement bulb from them, and then could demonstrate that I had an OB problem, then they would offer the discount on a new set. And, they would let me return the new lamp for a refund. The guy was willing to actually give me the offer right then, but because of the 7 day limit, and the fact that I have to wait for a lamp to ship, I chose to wait to get the offer until I can demonstrate the problem.
post #3372 of 3633
Quote:
Originally Posted by NGage View Post

Thanks for the reply, Don. I think I know what I'm going to do. My wife reminded me that we had previously called Sony, maybe a year ago, about a faint white blob that you could sometimes see in the middle of the screen. So, I'm thinking I may have an OB problem already. But of course I can't prove it without a lamp.

I called Sony yesterday, and they outlined the discount program, without giving me the actual offer. They said if I ordered the replacement bulb from them, and then could demonstrate that I had an OB problem, then they would offer the discount on a new set. And, they would let me return the new lamp for a refund. The guy was willing to actually give me the offer right then, but because of the 7 day limit, and the fact that I have to wait for a lamp to ship, I chose to wait to get the offer until I can demonstrate the problem.

What number did you call? I'm in a similar situation. The message about replacing my lamp showed up a few days ago so it's getting close to that time. I've already had one optical block replaced and I'm worried about spending money on a new lamp.
post #3373 of 3633
Quote:
Originally Posted by Rolow View Post

What number did you call? I'm in a similar situation. The message about replacing my lamp showed up a few days ago so it's getting close to that time. I've already had one optical block replaced and I'm worried about spending money on a new lamp.

Try: 1-888-993-7669
post #3374 of 3633
Quote:
Originally Posted by Highwayman101 View Post

Try: 1-888-993-7669

Yep, that's the one I used...
post #3375 of 3633
Has anyone here purchased an extended warranty for their replacement Sony TV? If so, who did you go with? I'm contemplating an extended warranty with Sony. Generally I stay away from extended warranties, but my recent experience with the SXRD has me thinking otherwise.
post #3376 of 3633
NGage,
THe faint white blob is just refection from the mirrors inside.
They will know this.
Lead with a different issue.
post #3377 of 3633
Quote:
Originally Posted by Highwayman101 View Post

Has anyone here purchased an extended warranty for their replacement Sony TV? If so, who did you go with? I'm contemplating an extended warranty with Sony. Generally I stay away from extended warranties, but my recent experience with the SXRD has me thinking otherwise.

Call 1-877-244-9959, then press 1 then 3. Tell them about the set being a replacement directly from them. If its within 30 days from receiving your tv you can purchase the 5 year plan. Just make sure they value the tv at the suggested retail price and not what you paid. That will also make the warranty price higher.
post #3378 of 3633
Thank you news_watch!
post #3379 of 3633
Quote:
Originally Posted by bluer101 View Post

Call 1-877-244-9959, then press 1 then 3. Tell them about the set being a replacement directly from them. If its within 30 days from receiving your tv you can purchase the 5 year plan. Just make sure they value the tv at the suggested retail price and not what you paid. That will also make the warranty price higher.

Thanks Bluer101! I'll give it a try when I get the TV, haven't received it yet. I contacted MAC Camera. They won't insure the replacement set (cost me $660) unless it is insured for $660. They won't insure it for the retail price, only what it cost me. That is no deal, so they are out of the running.
post #3380 of 3633
Quote:
Originally Posted by NGage View Post


I called Sony yesterday, and they outlined the discount program, without giving me the actual offer. They said if I ordered the replacement bulb from them, and then could demonstrate that I had an OB problem, then they would offer the discount on a new set. And, they would let me return the new lamp for a refund. The guy was willing to actually give me the offer right then, but because of the 7 day limit, and the fact that I have to wait for a lamp to ship, I chose to wait to get the offer until I can demonstrate the problem.

I just spent 56 minutes on the phone with sony. They would not commit to letting me return the lamp if it causes a problem. They said they would only discuss it with me if there was a problem. I had the call escalated to a supervisor and still no luck. Lets hope that i didn't just throw $212 down the drain.
post #3381 of 3633
Quote:
Originally Posted by Rolow View Post

Lets hope that i didn't just throw $212 down the drain.

You and me both.

What did they quote you for delivery time? I was told 7-10 days, which is an awfully long wait time when I'm ordering from the original manufacturer. Plus, I ordered Friday evening, and so far, no email from them, even that the order is in process...
post #3382 of 3633
I got the same 7-10 days ships FedEx. They asked for my email but i didn't get an order confirmation yet. They did give me a reference number an an order number.
post #3383 of 3633
Quote:
Originally Posted by Don Borvio View Post

I just got the email that they received and processed my pictures, and the TV would ship soon.

I received an e-mail from Sony this afternoon saying that the replacement TV had shipped and I would be getting a call from DB Schenker to arrange delivery.
post #3384 of 3633
Quote:
Originally Posted by Highwayman101 View Post

I received an e-mail from Sony this afternoon saying that the replacement TV had shipped and I would be getting a call from DB Schenker to arrange delivery.

I still haven't got that email yet? Did they charge your card for the full amount yet?
post #3385 of 3633
Quote:
Originally Posted by Don Borvio View Post

I still haven't got that email yet? Did they charge your card for the full amount yet?

The emails don't mean squat. I haven't got my shipped email yet. The TV is in my kitchen.
post #3386 of 3633
Quote:
Originally Posted by Don Borvio View Post

I still haven't got that email yet? Did they charge your card for the full amount yet?

Sony charged my card on 3/2 according to my credit card people. I got the e-mail from Sony on March 7th saying it was shipped via DB Schenker. The tracking # showed it in Los Angeles, on March 7th. Today is the 9th and the tracking still shows it in LA, but with an "exception". I don't know what the hell an "exception" was so I called DB Schenker. They seemed like they didn't know and gave me another number, then another number to call. I got three different answers. First said it was on-route, 2nd said it was still sitting on the dock. 3rd said is was in Hayward, California (400 miles away on the opposite side of the state from where it started). They said it would be delivered Friday between 11 am and 3 pm. When I see it, I'll believe it. Seemed like everybody at Schenker was BSing me. I did a search on this forum for "DB Schenker" and got more than I bargained for. These guys seem to specialize in smashing TV screens... Oh well, I got my fingers crossed!!
post #3387 of 3633
Quote:
Originally Posted by Rolow View Post

I got the same 7-10 days ships FedEx. They asked for my email but i didn't get an order confirmation yet. They did give me a reference number an an order number.

Rolow,

Not sure you'll get an email - I never did. I finally called this evening, and found out that the lamp had shipped on Monday and delivery is expected for Friday. Oh, and forget about using the website to check your order status - apparently it can only show status for orders that were *placed* online, even if you have an order number. Finally, you need to call the accessories number - 800-488-7669 - to check status. If you call the other number, they cannot locate your order.
post #3388 of 3633
I received my 55NX810 today as they said. No broken pieces, looks awesome. Now I need to figure it all out, should be fun. The delivery guy said that they have been dropping off "a lot" of these replacement TV's and was how he found out about it and had his Sony RPTV replaced. The box was smaller than I would have imagined. Thumbs up to everyone here at AVS and those who helped blaze the trail previously so that people like me could get a fair deal on this replacement TV. Lastly, to Sony, "thanks". I appreciate the good deal on this set and finally taking care of those who purchased the ill-fated SXRD series RPTV's.
post #3389 of 3633
My replacement lamp arrived from Sony yesterday. Unfortunately, the blue-blacks were immediately evident. I sent an email to SonyListens@am.sony.com last night. Hopefully, I'll get a quick response.
post #3390 of 3633
Still haven't got an email, but I called them Friday and they said it would ship on the 15th (now yesterday). Still no charge on my account, either. I wonder if they are running out or what's going on here?
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