The Official Sony 2007 KDS-(XX)A2020 [NO PRICE TALK] SXRD Owner's Thread - Page 113

Originally Posted by ddjensen

They said $660, which didn't seem terrible, but at the same time I have already purchased a TV that is still under the extended warranty I purchased with it. It would be nice to just get it fixed. I haven't done a whole lot of research on flat panel LED-LCD TV so I really do not know much about the one they offered. The little research I have just done seems to show that the KDL-55NX810 is a pretty nice set.

Originally Posted by Highwayman101

I heard back from Sony today. They called me. After I explained the issues with my KDS-55A2020, they offered a 55" Bravia NX810 for $660 shipped, local state tax not included. I accepted the offer. I will be sending them the sticker at the back of my set on a piece of paper showing the incident #. This needs to be in the photograph of the screen from the set. The NX810 is currently retailing for approx $2300, so I figure they gave me a good deal. I'll report back what happens next in the next few weeks.

Originally Posted by Don Borvio

I did the same thing, though my issue doesn't photograph well. It mostly shows on a black or gray background and I have a dark blu-ish tint with a green halo. I sent a couple pictures to be sure, hopefully I don't hit a snag with this.

Originally Posted by Highwayman101

I noticed that when I took the pictures the green tint was very variable and not consistent from picture to picture or channel to channel. The green tint in my set is a green "smear" the size of a beach ball in the center of the picture. It shows up better on standard def shows on a grey or blue background like yours. I took a number of pictures and settled with 2 that I thought best represented the issue. I had trouble getting the serial number (black sticker) off the back without damaging it. I ended up sending the serial number still attached to the plastic, I had to cut it off the back very carefully. I figured I had nothing to lose as the TV was going to end up eventually in a landfill anyway. I'm at the mercy of Sony now, I hope they proceed with the replacement they offered me. I'll keep the thread here updated.

Originally Posted by Don Borvio

I was able to peel it off, but the top clear had to come off a bit, then I got an edge up of the black part and slowwwwllyy peeled it off in one piece.

Originally Posted by Highwayman101

Does anyone here who has received a replacement TV care to comment on the warranty Sony is giving on the replacement models? Is it 1 year parts and labor or something else? Thanks!

Originally Posted by Highwayman101

I called Sony this morning at the 1-888-993-7669 number and inquired about the status of the pictures and serial number I sent them. They said that they had received it, it was approved and that a replacement TV would be shipped in a few days. Sony indicated I would be getting an e-mail when the replacement TV ships with information. That's the latest here.

Originally Posted by Don Borvio

I just got the email that they received and processed my pictures, and the TV would ship soon.

Originally Posted by Highwayman101

Same here. The e-mail mentioned three weeks, but from what I've been reading it's been sooner than that. Fingers crossed.

Originally Posted by NGage

OK, today my 50A2020 made a snapping sound, and the picture went out. Now, it has the red flashing lamp signal, which means, according to the manual, it's lamp replacement time.

So, I came back to AVSFORUM, read the last few pages of the owners thread and find that there have been major probems, and an extended warranty (which apparently ended in December?).

I've read that there is some thought that the optical block problems are being worsened by a replacement bulb. I see people saying to run the set in High Altitude mode, or with some "Cool" mode turned on. I guess I can do that, but probably not until I replace the lamp.

But, is the set a lost cause anyway? I don't want to throw even $120 away if the sets going to die within a few months. By the way, this is my first time having a lamp issue with this set, but I don't have any idea how many hours I have on it.

Thanks.

Originally Posted by NGage

Thanks for the reply, Don. I think I know what I'm going to do. My wife reminded me that we had previously called Sony, maybe a year ago, about a faint white blob that you could sometimes see in the middle of the screen. So, I'm thinking I may have an OB problem already. But of course I can't prove it without a lamp.

I called Sony yesterday, and they outlined the discount program, without giving me the actual offer. They said if I ordered the replacement bulb from them, and then could demonstrate that I had an OB problem, then they would offer the discount on a new set. And, they would let me return the new lamp for a refund. The guy was willing to actually give me the offer right then, but because of the 7 day limit, and the fact that I have to wait for a lamp to ship, I chose to wait to get the offer until I can demonstrate the problem.

Originally Posted by Rolow

What number did you call? I'm in a similar situation. The message about replacing my lamp showed up a few days ago so it's getting close to that time. I've already had one optical block replaced and I'm worried about spending money on a new lamp.

Originally Posted by Highwayman101

Try: 1-888-993-7669

Originally Posted by Highwayman101

Has anyone here purchased an extended warranty for their replacement Sony TV? If so, who did you go with? I'm contemplating an extended warranty with Sony. Generally I stay away from extended warranties, but my recent experience with the SXRD has me thinking otherwise.

Originally Posted by bluer101

Call 1-877-244-9959, then press 1 then 3. Tell them about the set being a replacement directly from them. If its within 30 days from receiving your tv you can purchase the 5 year plan. Just make sure they value the tv at the suggested retail price and not what you paid. That will also make the warranty price higher.

Originally Posted by NGage


I called Sony yesterday, and they outlined the discount program, without giving me the actual offer. They said if I ordered the replacement bulb from them, and then could demonstrate that I had an OB problem, then they would offer the discount on a new set. And, they would let me return the new lamp for a refund. The guy was willing to actually give me the offer right then, but because of the 7 day limit, and the fact that I have to wait for a lamp to ship, I chose to wait to get the offer until I can demonstrate the problem.

Originally Posted by Rolow

Lets hope that i didn't just throw $212 down the drain.

Originally Posted by Don Borvio

I just got the email that they received and processed my pictures, and the TV would ship soon.

Originally Posted by Highwayman101

I received an e-mail from Sony this afternoon saying that the replacement TV had shipped and I would be getting a call from DB Schenker to arrange delivery.