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The Official Sony 2007 KDS-(XX)A2020 [NO PRICE TALK] SXRD Owner's Thread - Page 115

post #3421 of 3633
Quote:
Originally Posted by Don Borvio View Post

Well, OneCall (one of the only online vendors I trust for TVs) has it for $42xx, so the cost of my 55A2020 was $1870 or so plus the $1210 for the 60NX810, I'm getting it for a little over a $1k off the price - or about $1k off if you want to subtract the cost of the free 3d kit.

Okay, then it's an even BETTER deal than I stated. You're really scoring since you're getting the 60NX810 and your SXRD was only a 55", which is why you only paid $1870. I bought my 60A2020 in June of 2007 and although the set still works (if you don't mind foregoing the blacks), the color started to go bad after about 2k hours and I paid $2298.
post #3422 of 3633
I guess one possibility now that I ponder on it some for why the a2000 people seem to get a somewhat better offer than the a2020 is that we likely paid more for the a2000's. As I recall, pricing really did come down some in the year after I bought my set. (My 50" a2000 was about $3200 when I bought it.)

As for why I went with the HX over the EX and not the NX, from what research I did it seemed that people tended to feel that the HX had a better picture on it. Unfortunately, I didn't really have a lot of luck trying to find a place locally to look at these (the one place I found had a truly terrible feed going into all their tv's, and even then, they didn't have the same size in both models, they were different sizes). $1100 was just more than I really wanted to shell out for a tv that I hadn't planned on replacing in the first place, I could stomach the $600 after taxes that the HX was going to be. The 60" was also going to be iffy for the stand I have, plus the wife also wasn't real thrilled with the idea either.

I do have to admit that so far the process has been pretty easy, although I haven't gotten an email of them acknowledging the receipt of my mailing yet, so I'll probably be following up with them today or tomorrow about that.
post #3423 of 3633
I have the a2020 and was offered the60nx810 for $ll00.
I decided on the 55hx710 for $225. We already have a 47 Lg with 3d and did not need another one.
Reply was very swift, same day as receiving my required info, was given the offer.
I made the decision of the same day offered. Two days later, was given the ok. 4 days later, shipping with tracking number arrived.
We are very pleased with how Sony treated us.

Mike
post #3424 of 3633
Update, DB Schenker called me yesterday, they are delivering the TV tomorrow (Friday) between 11 and 3 finally. Hopefully it comes in ok.
post #3425 of 3633
Just reporting back that we got our replacement set last Friday. We were never offered the 55NX810, and when I asked about it, they said they were out of them. Rather than jump to 60 inches on the NX810 (bigger than my room or my wallet wanted), I opted for the 55HX800. We've been very pleased with the set so far. The SD picture is not as good as the 50A2020, but I don't know how much of that is the bigger 55 inch display on the new set showing off SD's flaws. However, the HD picture is much better than we had from the A2020. This is our third HD set in the Family Room, and for the first time, my wife is dazzled by the difference HD makes.

Oh, and in my earlier posts, I mentioned that Sony had promised to refund my purchase of a replacement lamp if the A2020 showed the OB defect after I installed the new lamp. Sony kept their word, and subtracted what I'd paid for the lamp from the replacement price for the 55HX800.

Thanks to everyone here who posted. (I would never have known about the replacement program otherwise.) Take care.
post #3426 of 3633
fwiw I called about my 55A2020 on Wednesday the 23rd and was given 5 choices. I opted for the 60 NX810 although I did ask twice about the possiblity of a discount on an HX820 or HX929 (I was willing to wait). I recieved the "Sticker status" email on Monday the 28th and am now anxiously waiting for shipping comfirmation, or at least seeing the charge to my card show up.
post #3427 of 3633
Sony will not offer me a 60NX810 despite dozens of calls. I am awaiting a mid-May shipment of a 55NX810. My set was a 60A2000. I called them again today.
post #3428 of 3633
Quote:
Originally Posted by stustan View Post

Sony will not offer me a 60NX810 despite dozens of calls. I am awaiting a mid-May shipment of a 55NX810. My set was a 60A2000. I called them again today.

Did you specifically ask them for the model? Did you escalate to the consumer relations dept? If you're in the USA, you should definitely be able to get the 60NX810 (unless they've run out, then see about the 60NX820).
post #3429 of 3633
60NX810 delivered, set up, and looking good, no problems that I can tell. Time to adjust the settings!
post #3430 of 3633
I think the A2020 people get less because those models sold for huge discounts when they got out of the RP game. I paid $1199 cdn for my 55" 2020 at BB.

Now I'm getting my 55EX720 for $850. Thats pretty sweet, $2K in and 2 sweet TV's. I just put a new bulb in my SXRD and it looks pretty darn good again. Thanks Sony!
post #3431 of 3633
Thank you all for your help. I contacted Sarah and she offered me the KDL60EX720. I am accepting that offer and I am thrilled. Again, thank you all for you advice and knowledge.
post #3432 of 3633
I called Sony to check on the status of my replacement and was told that the 60 NX810 was out of stock and there was no specific date for restock. I find this odd, they have shown as shipping the next day on the Sontstyle site for the past week. I was then given the option to change to a 55EX720 for way less than the 810, but I told them I will wait. If it drags out long enough for the HX820's to be out maybe I will raise a ruckus and see if I can get a break on one of those.
post #3433 of 3633
Called and sent the documents on April 7th, still no offer received, called yesterday and they said I should get something by end of this week.

I'm in Canada, anyone knows if the offers are different here?
post #3434 of 3633
So I have kind of a unique problem with my 55A2020 that I really just need to get confirmation on some slight disassembly before I start at it.

I was having a party recently that was for about 6 hours and involved a fog machine (with water based fog) and the TV being on the entire time. Everything worked ok throughout, however when I turn the TV on today I notice there is massive amounts of Halo'ing around the TV's on screen grey boxes (ie settings menu, channel display box, ect.) and everything seems to have a dream like haze.

My theory is that throughout the night the fans sucked up some of the fog and threw it into the TV and I have condensation build up on either the screen itself or another part of the display.

My main question is, do the screws on the back outer edge allow me to get easy access to cleaning the inside screen (by simply allowing me to pop the front screen off) or will I have to unhook everything, get it off it's stand to do a more thorough disassembly? I have never opened up a TV before either, so if it is beyond just a couple screws I fear of messing it up even further.

Thanks!
post #3435 of 3633
I haven't been on the forum for a while, but here's my question. I had the OB replaced in my 60" A2020 last summer. Now I'm noticing that the picture is very yellow during warm up which is getting slower by the day. It eventually returns to a more normal hue but the brightness and picture is deteriorating even when set to "Vivid". So...is this my replacement OB doing it's thing? I replaced the lamp about 18 months ago, maybe less.
Second question...I still have a valid Sony extended warrantee in effect on the set for another 15 months. How would that impact any replacement offer I might receive?

Rich
post #3436 of 3633
Quote:
Originally Posted by richb2599 View Post

I haven't been on the forum for a while, but here's my question. I had the OB replaced in my 60" A2020 last summer. Now I'm noticing that the picture is very yellow during warm up which is getting slower by the day. It eventually returns to a more normal hue but the brightness and picture is deteriorating even when set to "Vivid". So...is this my replacement OB doing it's thing? I replaced the lamp about 18 months ago, maybe less.
Second question...I still have a valid Sony extended warrantee in effect on the set for another 15 months. How would that impact any replacement offer I might receive?

Rich

That doesn't sound like an optical block problem. It's a bulb problem.
post #3437 of 3633
Hello,
At least you guys are getting offers on the whole. There have been only a handful of A3000 Owners who have gotten Replacement Offers.

I own a KDS-55A3000 that had 2 OB Failures in 10 Months. I had the TV ISF Calibrated when I purchased it and after the 1st OB Replacement. When I had another OB failure within 10 Months, I pleaded with Sony to replace it, but got nowhere so 12-30-2010 I got my OB replaced again.

A Month later, I Emailed Sony Listens and was amazingly offered a Replacement. Granted it was for the KDL-55EX500 and no other Model, but it was absolutely free of charge.

I must say the EX500 looks great and highly recommend it if given the option. I really think CCFL looks better than Edge Lit LED, but full LED Backlighting with Local Dimming is the best of all.
Cheers,
AD
post #3438 of 3633
So now that all our KDS-xxA2000's are getting replaced with new TV's, is somebody going to start "The Official Sony 2011 KDL-xxEX720 [NO PRICE TALK] LED/LCD Owner's Thread"? Or threads for whatever else Sony was sending for replacements?

Sure would be helpful to a TV neophyte idiot such as myself...
post #3439 of 3633
Quote:
Originally Posted by Airking99 View Post

So now that all our KDS-xxA2000's are getting replaced with new TV's, is somebody going to start "The Official Sony 2011 KDL-xxEX720 [NO PRICE TALK] LED/LCD Owner's Thread"? Or threads for whatever else Sony was sending for replacements?

Sure would be helpful to a TV neophyte idiot such as myself...

Thr only problem is that everyone didn't get the same model.
post #3440 of 3633
Quote:
Originally Posted by Airking99 View Post

So now that all our KDS-xxA2000's are getting replaced with new TV's, is somebody going to start "The Official Sony 2011 KDL-xxEX720 [NO PRICE TALK] LED/LCD Owner's Thread"? Or threads for whatever else Sony was sending for replacements?

Sure would be helpful to a TV neophyte idiot such as myself...

from what i have read and based on my experience with a replacement ex700, the ex 500 series seems to have better pq. my ex 700 after inputting my first
set of settings had a totally washed out display with absolutely no pop.

so did more research, pulled up 4-5 other recommended settings and spent like
3 hours last weekend trying to tune this thing in. well at least now the pq is
acceptable and even my wife, who never noticed the green blob on my old
xbr2, said the picture was noticeably better.

but imho it still doesn't equal the pq on my umr calibrated xbr2. the led can't handle fast motion anywhere close to what the sxrd could do and also has
that sharp digital image whereas the xbr provided the soft, natural looking cinematic image.

got the ex700 looking probably as good as it's going to get, but i'd still take
and properly looking sxrd over it.
post #3441 of 3633
Quote:
Originally Posted by techman707 View Post

Thr only problem is that everyone didn't get the same model.

Guess you didn't see this part of my question..."Or threads for whatever else Sony was sending for replacements"...
post #3442 of 3633
Quote:
Originally Posted by Airking99 View Post

Guess you didn't see this part of my question..."Or threads for whatever else Sony was sending for replacements"...

I guess I missed that. In any event, there are at LEAST 5 different series that I've seen that they've offered, not to mention various sizes. Although I had a 60" A2020, the largest and only model series I was offered was the 55NX810. Yet, just recently, some people who has 55" A2000's were offered 60" NX810's an 60" EX720's.

While I really haven't looked (because compared to my 60A2020 when it was new, the 55NX810 looks like crap), aren't there any threads for any of these models already?
post #3443 of 3633
I took a quick look and there are already EX, HX, LX, NX Sony threads under LCD Flat Panel Displays.

Here's a link to the Sony EX thread - http://www.avsforum.com/avs-vb/showthread.php?t=1227927

I hope that it's helpful to you.
post #3444 of 3633
Question...for those who have had their bad SXRD replaced, what have you done with the defective set? Is there any market out there for these things, or do they wind up in the landfill?

Rich
post #3445 of 3633
My A2000 just crapped out again and im getting the 5 blinking lights of death. This things been through two light engines and two bulbs since 07. Now Sony is claiming they wont repair anything unless i have a tech come out on my own dime and prove that it is the light engine that failed. What a pain in the ass. At least it has okay PQ when it works.
post #3446 of 3633
Quote:
Originally Posted by richb2599 View Post

Question...for those who have had their bad SXRD replaced, what have you done with the defective set? Is there any market out there for these things, or do they wind up in the landfill?

Rich

Hey Rich,

Regardless of what I do with my KDS-60A2000, I'm going to fix it by sending the Optical Block off to John Breton (http://sites.google.com/site/sonylcd...ockreplacement) for ~$250. I'm definitely NOT going to throw it in the dump.

I considered keeping it and putting it in my bedroom, but I've surmised it would take up ENTIRELY too much space and that any TV I put in there has to be wall-mounted. With that said, I'm going to either sell it or (more than likely) donate it to my church after it's fixed.

My church has an AWESOME A/V group that can swap optical blocks again once the refurbished one I install gives up the ghost; hopefully it'll last at least three years after the refurb. If I ultimately donate it to my church (which is what I'm heavily leaning toward), I'll write it off my taxes as a $1,500 charitable donation...it's WELL WORTH that much when it's working.

If in the unlikely event I decide to sell it locally, I'll advertise it on eBay or Craig's list for LOCAL pickup only for $1,500 and see what kind of action I get on it.

As a last resort, I might see if my buddy in the Army is interested in it with the full disclosure that it'll probably need an OB refurb in 3 years or less. I'm not going to "give it away" and I would take no less than $1,200 from him, as it'll be a PERFECTLY awesome TV after the OB fix.

Those are my personal options......
post #3447 of 3633
I gave mine away to a young co-worker just starting out in his first apartment. He came with a friend and a van and later wrote me the nicest thank you text I had ever received.
post #3448 of 3633
Ok, if I understand what the Bluish Black defect is from reading other posts, it might be time for me to contact Sony. This is my 60a2020 purchased June 2007. OB was replaced just 9 months ago. Is this grounds for "divorce"? (Replacement offer?) I still have over a year left on my Sony extended warrantee.
LL
post #3449 of 3633
Quote:
Originally Posted by richb2599 View Post

Ok, if I understand what the Bluish Black defect is from reading other posts, it might be time for me to contact Sony. This is my 60a2020 purchased June 2007. OB was replaced just 9 months ago. Is this grounds for "divorce"? (Replacement offer?) I still have over a year left on my Sony extended warrantee.


If you have time left on your warranty you may be able to wait a while, but, if your black is beginning to look blue/purple, it's just a matter of time before it gets worse. It is least apparent when watching Bright lit live TV, since that has the least shadows to show up the problem.
post #3450 of 3633
Quote:
Originally Posted by techman707 View Post

If you have time left on your warranty you may be able to wait a while, but, if your black is beginning to look blue/purple, it's just a matter of time before it gets worse. It is least apparent when watching Bright lit live TV, since that has the least shadows to show up the problem.

Well, I decided to contact Sony. I sent photos, warranty info, etc. to Sarah. Actually, the photos were to show the purple splotches in the upper right and lower left corners of the screen that I discovered. She gave me an event number and the phone number to call about a replacement offer for my 60" A2020. First offer...46EX420! It was free but 46" for my 60"? Then they upped it to a 55" HX800 for $600. I looked at the HX800 on display at Costco and it looked pretty good, but the wife (huge football fan!) said 55" is too small for our room.

Finally after a long wait, they offered the 60" EX720 for $960. Probably not a bad deal, but there was no consideration for the extended service plan I have on the SXRD. They said I had to take that up with the warranty people. So I was forwarded to that department. They had no record of my warranty purchase even though I had the paperwork right in front of me. As it stands today, I emailed copies of the paperwork to them. They are to somehow verify my purchase and contact me today. But it sounds like they will just want to do the OB repair again.

So, I wonder...Do I go ahead with another OB for now and when that fails go through the replacement process again? If Sony is still doing that? Or pony up the $960 now for the EX720? I have read the reviews and lengthy discussions on the forum about that TV and wonder if I would be happy with it. I was really hoping for the 60NX810 offer but no dice so far.
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