The Official Sony 2007 KDS-(XX)A2020 [NO PRICE TALK] SXRD Owner's Thread - Page 115

I've seen others here get the 60" but not many. Hopefully they aren't still jerking me around, because I still do not see a charge as of yet. But, I'll give them a little time on that.

Yeah, the Japan triple-whammy probably has a lot to do with it. Production may be ramping up in China then, or Malaysia, or Mexico, or wherever it's cheap.

It's interesting that the a2020 people don't seem to be getting the 60" nx810 as an offer, because I know the a2000 people seem to be. (I was, mine was a 50a2000.). I got the same offer that uiucbubs got in his post over in the a2000 thread, including the 60 nx810 for $1100. I didn't really want to spend quite that much to replace a tv right now, so with with the 55hx800.

Yeah, I don't why that is - yours is the older model as well. They give A2000 owners 5 different options, and they give A2020 owners two options. Or, really only one REAL option since the 55NX810 is out.

Why did you go with the HX800 instead of the EX710 at like half the price if you wanted to save money? I think that's the better deal, unless you REALLY want 3D/240Hz?

I think because the 60" NX810 sells for so much more than the 55", the $1100 they want is a better deal. If I added $1100 to what I paid for the 60A2020 the total would be about $3400. So you could just pretend you never bought the A2020 and paid on the high side for a 60" NX810.

Well, OneCall (one of the only online vendors I trust for TVs) has it for $42xx, so the cost of my 55A2020 was $1870 or so plus the $1210 for the 60NX810, I'm getting it for a little over a $1k off the price - or about $1k off if you want to subtract the cost of the free 3d kit.

Do you know that they are giving A2000 customers 5 different option NOW. I know that because the A2000 is the oldest and was the first to exhibit the problem, they have changed the models and number of choices over time, but I don't believe that they were offered anything better than what they offered the A2020 owners though.

I my opinion the XBR model owners were damaged the most because of the high cost to begin with, which is why they have some model offers to them that are free.

In any event, Sony is just pleased that they can do anything with ALL model owners since when you accept an offer you are releasing them from any future claims on the RP SXRD model you had. That would mean that if they found out that SXRD causes brain cancer, you couldn't sue them.

Okay, then it's an even BETTER deal than I stated. You're really scoring since you're getting the 60NX810 and your SXRD was only a 55", which is why you only paid $1870. I bought my 60A2020 in June of 2007 and although the set still works (if you don't mind foregoing the blacks), the color started to go bad after about 2k hours and I paid $2298.

I guess one possibility now that I ponder on it some for why the a2000 people seem to get a somewhat better offer than the a2020 is that we likely paid more for the a2000's. As I recall, pricing really did come down some in the year after I bought my set. (My 50" a2000 was about $3200 when I bought it.)

As for why I went with the HX over the EX and not the NX, from what research I did it seemed that people tended to feel that the HX had a better picture on it. Unfortunately, I didn't really have a lot of luck trying to find a place locally to look at these (the one place I found had a truly terrible feed going into all their tv's, and even then, they didn't have the same size in both models, they were different sizes). $1100 was just more than I really wanted to shell out for a tv that I hadn't planned on replacing in the first place, I could stomach the $600 after taxes that the HX was going to be. The 60" was also going to be iffy for the stand I have, plus the wife also wasn't real thrilled with the idea either.

I do have to admit that so far the process has been pretty easy, although I haven't gotten an email of them acknowledging the receipt of my mailing yet, so I'll probably be following up with them today or tomorrow about that.

I have the a2020 and was offered the60nx810 for $ll00.
I decided on the 55hx710 for $225. We already have a 47 Lg with 3d and did not need another one.
Reply was very swift, same day as receiving my required info, was given the offer.
I made the decision of the same day offered. Two days later, was given the ok. 4 days later, shipping with tracking number arrived.
We are very pleased with how Sony treated us.

Mike

Update, DB Schenker called me yesterday, they are delivering the TV tomorrow (Friday) between 11 and 3 finally. Hopefully it comes in ok.

Just reporting back that we got our replacement set last Friday. We were never offered the 55NX810, and when I asked about it, they said they were out of them. Rather than jump to 60 inches on the NX810 (bigger than my room or my wallet wanted), I opted for the 55HX800. We've been very pleased with the set so far. The SD picture is not as good as the 50A2020, but I don't know how much of that is the bigger 55 inch display on the new set showing off SD's flaws. However, the HD picture is much better than we had from the A2020. This is our third HD set in the Family Room, and for the first time, my wife is dazzled by the difference HD makes.

Oh, and in my earlier posts, I mentioned that Sony had promised to refund my purchase of a replacement lamp if the A2020 showed the OB defect after I installed the new lamp. Sony kept their word, and subtracted what I'd paid for the lamp from the replacement price for the 55HX800.

Thanks to everyone here who posted. (I would never have known about the replacement program otherwise.) Take care.

fwiw I called about my 55A2020 on Wednesday the 23rd and was given 5 choices. I opted for the 60 NX810 although I did ask twice about the possiblity of a discount on an HX820 or HX929 (I was willing to wait). I recieved the "Sticker status" email on Monday the 28th and am now anxiously waiting for shipping comfirmation, or at least seeing the charge to my card show up.

Sony will not offer me a 60NX810 despite dozens of calls. I am awaiting a mid-May shipment of a 55NX810. My set was a 60A2000. I called them again today.

Did you specifically ask them for the model? Did you escalate to the consumer relations dept? If you're in the USA, you should definitely be able to get the 60NX810 (unless they've run out, then see about the 60NX820).

60NX810 delivered, set up, and looking good, no problems that I can tell. Time to adjust the settings!

I think the A2020 people get less because those models sold for huge discounts when they got out of the RP game. I paid $1199 cdn for my 55" 2020 at BB.

Now I'm getting my 55EX720 for $850. Thats pretty sweet, $2K in and 2 sweet TV's. I just put a new bulb in my SXRD and it looks pretty darn good again. Thanks Sony!

Thank you all for your help. I contacted Sarah and she offered me the KDL60EX720. I am accepting that offer and I am thrilled. Again, thank you all for you advice and knowledge.

I called Sony to check on the status of my replacement and was told that the 60 NX810 was out of stock and there was no specific date for restock. I find this odd, they have shown as shipping the next day on the Sontstyle site for the past week. I was then given the option to change to a 55EX720 for way less than the 810, but I told them I will wait. If it drags out long enough for the HX820's to be out maybe I will raise a ruckus and see if I can get a break on one of those.

Called and sent the documents on April 7th, still no offer received, called yesterday and they said I should get something by end of this week.

I'm in Canada, anyone knows if the offers are different here?

So I have kind of a unique problem with my 55A2020 that I really just need to get confirmation on some slight disassembly before I start at it.

I was having a party recently that was for about 6 hours and involved a fog machine (with water based fog) and the TV being on the entire time. Everything worked ok throughout, however when I turn the TV on today I notice there is massive amounts of Halo'ing around the TV's on screen grey boxes (ie settings menu, channel display box, ect.) and everything seems to have a dream like haze.

My theory is that throughout the night the fans sucked up some of the fog and threw it into the TV and I have condensation build up on either the screen itself or another part of the display.

My main question is, do the screws on the back outer edge allow me to get easy access to cleaning the inside screen (by simply allowing me to pop the front screen off) or will I have to unhook everything, get it off it's stand to do a more thorough disassembly? I have never opened up a TV before either, so if it is beyond just a couple screws I fear of messing it up even further.

Thanks!

I haven't been on the forum for a while, but here's my question. I had the OB replaced in my 60" A2020 last summer. Now I'm noticing that the picture is very yellow during warm up which is getting slower by the day. It eventually returns to a more normal hue but the brightness and picture is deteriorating even when set to "Vivid". So...is this my replacement OB doing it's thing? I replaced the lamp about 18 months ago, maybe less.
Second question...I still have a valid Sony extended warrantee in effect on the set for another 15 months. How would that impact any replacement offer I might receive?

Rich

That doesn't sound like an optical block problem. It's a bulb problem.

Hello,
At least you guys are getting offers on the whole. There have been only a handful of A3000 Owners who have gotten Replacement Offers.

I own a KDS-55A3000 that had 2 OB Failures in 10 Months. I had the TV ISF Calibrated when I purchased it and after the 1st OB Replacement. When I had another OB failure within 10 Months, I pleaded with Sony to replace it, but got nowhere so 12-30-2010 I got my OB replaced again.

A Month later, I Emailed Sony Listens and was amazingly offered a Replacement. Granted it was for the KDL-55EX500 and no other Model, but it was absolutely free of charge.

I must say the EX500 looks great and highly recommend it if given the option. I really think CCFL looks better than Edge Lit LED, but full LED Backlighting with Local Dimming is the best of all.
Cheers,
AD

So now that all our KDS-xxA2000's are getting replaced with new TV's, is somebody going to start "The Official Sony 2011 KDL-xxEX720 [NO PRICE TALK] LED/LCD Owner's Thread"? Or threads for whatever else Sony was sending for replacements?

Sure would be helpful to a TV neophyte idiot such as myself...

Thr only problem is that everyone didn't get the same model.

from what i have read and based on my experience with a replacement ex700, the ex 500 series seems to have better pq. my ex 700 after inputting my first
set of settings had a totally washed out display with absolutely no pop.

so did more research, pulled up 4-5 other recommended settings and spent like
3 hours last weekend trying to tune this thing in. well at least now the pq is
acceptable and even my wife, who never noticed the green blob on my old
xbr2, said the picture was noticeably better.

but imho it still doesn't equal the pq on my umr calibrated xbr2. the led can't handle fast motion anywhere close to what the sxrd could do and also has
that sharp digital image whereas the xbr provided the soft, natural looking cinematic image.

got the ex700 looking probably as good as it's going to get, but i'd still take
and properly looking sxrd over it.

Guess you didn't see this part of my question..."Or threads for whatever else Sony was sending for replacements"...

I guess I missed that. In any event, there are at LEAST 5 different series that I've seen that they've offered, not to mention various sizes. Although I had a 60" A2020, the largest and only model series I was offered was the 55NX810. Yet, just recently, some people who has 55" A2000's were offered 60" NX810's an 60" EX720's.

While I really haven't looked (because compared to my 60A2020 when it was new, the 55NX810 looks like crap), aren't there any threads for any of these models already?

I took a quick look and there are already EX, HX, LX, NX Sony threads under LCD Flat Panel Displays.

Here's a link to the Sony EX thread - http://www.avsforum.com/avs-vb/showthread.php?t=1227927

I hope that it's helpful to you.

Question...for those who have had their bad SXRD replaced, what have you done with the defective set? Is there any market out there for these things, or do they wind up in the landfill?

Rich