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The Official Sony 2007 KDS-(XX)A2020 [NO PRICE TALK] SXRD Owner's Thread - Page 116

post #3451 of 3633
Quote:
Originally Posted by richb2599 View Post

Well, I decided to contact Sony. I sent photos, warranty info, etc. to Sarah. Actually, the photos were to show the purple splotches in the upper right and lower left corners of the screen that I discovered. She gave me an event number and the phone number to call about a replacement offer for my 60" A2020. First offer...46EX420! It was free but 46" for my 60"? Then they upped it to a 55" HX800 for $600. I looked at the HX800 on display at Costco and it looked pretty good, but the wife (huge football fan!) said 55" is too small for our room.

Finally after a long wait, they offered the 60" EX720 for $960. Probably not a bad deal, but there was no consideration for the extended service plan I have on the SXRD. They said I had to take that up with the warranty people. So I was forwarded to that department. They had no record of my warranty purchase even though I had the paperwork right in front of me. As it stands today, I emailed copies of the paperwork to them. They are to somehow verify my purchase and contact me today. But it sounds like they will just want to do the OB repair again.

So, I wonder...Do I go ahead with another OB for now and when that fails go through the replacement process again? If Sony is still doing that? Or pony up the $960 now for the EX720? I have read the reviews and lengthy discussions on the forum about that TV and wonder if I would be happy with it. I was really hoping for the 60NX810 offer but no dice so far.

I can't tell you which TV offer is best for your use, however, I WOULD NOT go for another optical block....unless you're prepared to junk the TV after the replacement OB goes bad in about the same time or less than your current one.

BTW-If it's just splotches and not all purple, it may just be dust or dirt.
post #3452 of 3633
Quote:
Originally Posted by techman707 View Post

I can't tell you which TV offer is best for your use, however, I WOULD NOT go for another optical block....unless you're prepared to junk the TV after the replacement OB goes bad in about the same time or less than your current one.

BTW-If it's just splotches and not all purple, it may just be dust or dirt.

Thanks Techman,

I hear you about no more OBs! You just confirmed that for me. The "splotches" are actually more like significant areas of the screen. Anyway, I'm beginning to lean more towards the 60EX720. 3D performance is not a big issue for us. Just never been that impressed with sports in 3D. The review I read on television info.com was more favorable than I had seen from Cnet. I just need to go see one in person, but I'm leaning that way. Seems like a lot of TV for $960. Thanks again.

Rich
post #3453 of 3633
Quote:
Originally Posted by richb2599 View Post

Thanks Techman,

I hear you about no more OBs! You just confirmed that for me. The "splotches" are actually more like significant areas of the screen. Anyway, I'm beginning to lean more towards the 60EX720. 3D performance is not a big issue for us. Just never been that impressed with sports in 3D. The review I read on television info.com was more favorable than I had seen from Cnet. I just need to go see one in person, but I'm leaning that way. Seems like a lot of TV for $960. Thanks again.

Rich

I had an 60A2020 and wound up getting the 55NX810 and can tell you that I'M NOT IMPRESSED with the 3D (and I have many years setting up 3D in movie theatres). The Panasonic plasmas (with a 600Mhz refresh rate) are much better for 3D and don't show any ghosting.

It's funny that some people with only 55" A2020's got offered 60" NX810's, while I had a 60" A2020, like you, and was only offered the one offer of the 55" NX810. While my wife wanted me to argue with them for a 60" TV, after dealing with Sony Industrial Products for many years, I'm just plain MAD about the whole thing since Sony KNEW WHEN I BOUGHT THE A2020 that they NEVER found a real fix for the older A2000's and were just replacing the OB's.

In the end, I wound up with the NX810 for about $690 (I think), BUT, I paid $268 for a 3D kit on Amazon....which wasn't worth the cost.

FYI- It's interesting to note that Sony is having problems with their front projection SXRD DCI projectors used in theatres. While SXRD (or JVC's D'ILA, which at this point hasn't shown any OB problems) has THE BEST picture quality (IMHO), this optical block problem has become a bad joke. It's hard to believe that ALL Sony's engineers couldn't at least have redesigned the OB system on later models to correct the problems. However, Sony chose to simply stop making the BEST looking TV (when new) they ever made.
post #3454 of 3633
Thanks for the info. So, how does the NX810 do with 2D?
post #3455 of 3633
Up here in Canada I was offered the 55EX620 for $600 and the 55EX720 for $1000 to replace my 55A2020 that had the OB problem. I only paid 1600 for my SXRD 3 1/2 years ago so I can't complain too much. I'm not sold on 3D just yet so the 620 looks like the way to go.

Not much info on this TV yet but the few threads I did see said mostly good things.
post #3456 of 3633
Quote:
Originally Posted by pappcam View Post

Up here in Canada I was offered the 55EX620 for $600 and the 55EX720 for $1000 to replace my 55A2020 that had the OB problem. I only paid 1600 for my SXRD 3 1/2 years ago so I can't complain too much. I'm not sold on 3D just yet so the 620 looks like the way to go.

Not much info on this TV yet but the few threads I did see said mostly good things.


Are those amounts in Canadian or U.S. money?
post #3457 of 3633
Quote:
Originally Posted by techman707 View Post

Are those amounts in Canadian or U.S. money?

Actually our dollar is higher right now by 5 cents. That's cool because I'm headed to Vegas this weekend.
post #3458 of 3633
Well I just accepted the replacement offer to replace my 60A2020 purchased 6/8/2007 for $2400 with the KDL60EX720 for $950 + tax. I spent the morning on the phone trying to get Sony to improve the offer since I have a valid extended service plan from Sony, but do dice. They gave me two options...have the SXRD OB replaced for the second time or accept the existing offer. They said if and when the new OB failed, I could call Sony again and ask about a replacement. He thought they would still be doing replacements for a year. Not sure I wanted to count on that. I decided it was "Pay me now or Pay me later". So might as well start enjoying the new set now. BTW, I tried and tried to get them to offer the NX810 or the NX720 even if I was willing to wait till they were available, but they wouldn't do it.

Rich
post #3459 of 3633
Well I'll say one thing for Sony...they are moving pretty fast on these replacement deals. I accepted their offer on thursday, mailed my photo and documentation on Friday and received the email today, Tuesday, that they are processing my order for my replacement TV. They do say it will take approximately 3 weeks for delivery, but from other's experience, it may not take that long. Glad this will all be behind me now.
post #3460 of 3633
Quote:
Originally Posted by richb2599 View Post

Well I just accepted the replacement offer to replace my 60A2020 purchased 6/8/2007 for $2400 with the KDL60EX720 for $950 + tax. I spent the morning on the phone trying to get Sony to improve the offer since I have a valid extended service plan from Sony, but do dice. They gave me two options...have the SXRD OB replaced for the second time or accept the existing offer. They said if and when the new OB failed, I could call Sony again and ask about a replacement. He thought they would still be doing replacements for a year. Not sure I wanted to count on that. I decided it was "Pay me now or Pay me later". So might as well start enjoying the new set now. BTW, I tried and tried to get them to offer the NX810 or the NX720 even if I was willing to wait till they were available, but they wouldn't do it.

Rich

Other than the "Dynamic LED" side lighting and built in WiFi, the EX is the same as the NX. I got a 55NX810 for my 60A2020 and would have gladly taken the 60" EX for a few dollars more instead of the 55NX.
post #3461 of 3633
Received my replacement 60EX720 today. The entire process only took 9 days from first email to sonylistens to unpacking in my living room! Amazing.
Now I need to find the right stand and find a buyer for my SXRD.
post #3462 of 3633
Quote:
Originally Posted by richb2599 View Post

Received my replacement 60EX720 today. The entire process only took 9 days from first email to sonylistens to unpacking in my living room! Amazing.
Now I need to find the right stand and find a buyer for my SXRD.

Good for you, my ordeal started March 23rd and I am now waiting for shipping confirmation my 60NX720 after they reneged on a 60nx810.
post #3463 of 3633
Quote:
Originally Posted by pappcam View Post

Up here in Canada I was offered the 55EX620 for $600 and the 55EX720 for $1000 to replace my 55A2020 that had the OB problem. I only paid 1600 for my SXRD 3 1/2 years ago so I can't complain too much. I'm not sold on 3D just yet so the 620 looks like the way to go.

Not much info on this TV yet but the few threads I did see said mostly good things.

They dropped off my new 55EX620 this morning so that's 2 weeks in total. I'm impressed.

I won't be able to test the TV until this weekend so we'll see how impressed after that.
post #3464 of 3633
I have a problem that I haven't been able to find through searching.

When I turn my 50A2020 on and it is cold it takes a long time to display picture. The sound will begin to play but the picture takes much longer than it used to to show up. Then once it shows up I am unable to change the channel/volume/input, access the menu, or do anything to the TV for a long time. It is unresponsive. The amount of time this lasts varies, but it has taken up to 30 mins before it finally finishes booting up and gives me control. Could this possibly be the lamp going out? The picture doesn't look like it used to.
post #3465 of 3633
Quote:
Originally Posted by Aaronp88 View Post

I have a problem that I haven't been able to find through searching.

When I turn my 50A2020 on and it is cold it takes a long time to display picture. The sound will begin to play but the picture takes much longer than it used to to show up. Then once it shows up I am unable to change the channel/volume/input, access the menu, or do anything to the TV for a long time. It is unresponsive. The amount of time this lasts varies, but it has taken up to 30 mins before it finally finishes booting up and gives me control. Could this possibly be the lamp going out? The picture doesn't look like it used to.

UHP bulbs are similar to xenon bulbs, with regard to striking up and the time it takes to come up to full brightness and color temp. As the bulb gets older it can take more striking attempts to start and a longer time to reach its normal color temperature.

However, in your case, 30 minutes before it gives you control is OFF THE WALL. Assuming that the bulb is so worn out that it keeps striking over and over before it actually catches and stays on might account for the extended time, but, 30 minutes must be a record. If it is having trouble striking, you should change the bulb as soon as possible so it doesn't damage the high voltage striking coil.

With respect to your statement that the "picture doesn't look like it used to", are you referring to blacks and color shading, which has been endlessly discussed through this thread.
post #3466 of 3633
Quote:
Originally Posted by Merican View Post

Good for you, my ordeal started March 23rd and I am now waiting for shipping confirmation my 60NX720 after they reneged on a 60nx810.

Just to update,

I received my 60NX720 today. The box had a damaged corner from the professional handling by DB Schenker. I have only opened the box to make sure the was no apparent damage, tomorrow my wall mount arrives and then the fun begins. On to the NX720 thread...
post #3467 of 3633
Quote:
Originally Posted by techman707 View Post

UHP bulbs are similar to xenon bulbs, with regard to striking up and the time it takes to come up to full brightness and color temp. As the bulb gets older it can take more striking attempts to start and a longer time to reach its normal color temperature.

However, in your case, 30 minutes before it gives you control is OFF THE WALL. Assuming that the bulb is so worn out that it keeps striking over and over before it actually catches and stays on might account for the extended time, but, 30 minutes must be a record. If it is having trouble striking, you should change the bulb as soon as possible so it doesn't damage the high voltage striking coil.

With respect to your statement that the "picture doesn't look like it used to", are you referring to blacks and color shading, which has been endlessly discussed through this thread.


Thanks for the response. The truth is this was my TV originally and I sold it to my uncle so these problems were relayed to me. I witnessed the TV for a brief time and observed the problem, but the TV had only been off for 15 minutes so it only took a few minutes before I had control.

Also, the picture was on when I did not have control. Is this normal for the TV to not allow control until it reaches its normal color temperature or should I be able to control it as soon as I see picture?

As far as the picture not looking the same I thought that the TV had a somewhat blue tint to it like it was in brilliant mode but it was actually in standard mode (although there was little difference between the two modes when I remember they used to be very different looking). I have since read about the OB problems and I would have to spend some more time looking at the picture to decide if its just an old bulb or if the OB is going bad.
post #3468 of 3633
Looks like Sony must have found some more NX810's. A friend of mine just showed me his new offer for a 55" for $250 as a replacement for his 60A2020! Sounded like a pretty good deal to me. They had offered him a 55" for $450 a month ago, but he didn't follow up with Sony until last week, then got the better deal. Go figure?

BTW, I've been trying out the 3D on my replacement EX720 using Xpand 103 Universal Glasses. Was watching some Direct TV programs of the Grand Canyon and Bull Riding. I was not very impressed with the 3d or the glasses! I'm actually going to return the glasses to Sears and hold off at least until there in more free programing to choose from. The glasses were ok, but nothing to write home about.
post #3469 of 3633
Quote:
Originally Posted by Aaronp88 View Post

Thanks for the response. The truth is this was my TV originally and I sold it to my uncle so these problems were relayed to me. I witnessed the TV for a brief time and observed the problem, but the TV had only been off for 15 minutes so it only took a few minutes before I had control.

Also, the picture was on when I did not have control. Is this normal for the TV to not allow control until it reaches its normal color temperature or should I be able to control it as soon as I see picture?

As far as the picture not looking the same I thought that the TV had a somewhat blue tint to it like it was in brilliant mode but it was actually in standard mode (although there was little difference between the two modes when I remember they used to be very different looking). I have since read about the OB problems and I would have to spend some more time looking at the picture to decide if its just an old bulb or if the OB is going bad.

The "blue tint" you refer to is the OB bad or going bad. It's less noticeable on well lit live TV program that don't have any dark shadows. Old bulbs don't cause a blue tint, if anything, an old bulb shift more to redish brown. You can improve it a little as it goes bad by lowering the blue BIAS on user settings.

As for the control issue, there is a "small" amount of time when you first turn on the TV where you cannot issue any commands from the remote, however, I've never heard of it exceeding maybe 30 seconds MAXIMUM.
post #3470 of 3633
Quote:
Originally Posted by richb2599 View Post

Looks like Sony must have found some more NX810's. A friend of mine just showed me his new offer for a 55" for $250 as a replacement for his 60A2020! Sounded like a pretty good deal to me. They had offered him a 55" for $450 a month ago, but he didn't follow up with Sony until last week, then got the better deal. Go figure?

Can you confirm that Sony offered your friend a 55NX810 for $250 for his BAD 60A2020? Or is there something more to the story? I know they made the same offer of $660+Tax to people with 55A2020 & 60A2020, that was enough of a screwing to people with a 60" boat anchor, but to now offer it for $250 shows what kind of company they REALLY are.

If it's true SONY SUCKS!
post #3471 of 3633
Quote:
Originally Posted by techman707 View Post
Can you confirm that Sony offered your friend a 55NX810 for $250 for his BAD 60A2020? Or is there something more to the story? I know they made the same offer of $660+Tax to people with 55A2020 & 60A2020, that was enough of a screwing to people with a 60" boat anchor, but to now offer it for $250 shows what kind of company they REALLY are.

If it's true SONY SUCKS!
I think so...he showed me the email on his smart phone from Sony today. They had 2 different 55" offers and one was more $. I think it was the HX800. I could have mixed them up, but I don't think so. I am certain of one thing...he was offered a 55" tv for $250.

It ticked me off because I just took the offer for the 60" EX720 for $950 2 weeks ago.
post #3472 of 3633
Quote:
Originally Posted by techman707 View Post
The "blue tint" you refer to is the OB bad or going bad. It's less noticeable on well lit live TV program that don't have any dark shadows. Old bulbs don't cause a blue tint, if anything, an old bulb shift more to redish brown. You can improve it a little as it goes bad by lowering the blue BIAS on user settings.

As for the control issue, there is a "small" amount of time when you first turn on the TV where you cannot issue any commands from the remote, however, I've never heard of it exceeding maybe 30 seconds MAXIMUM.
Thanks. I'm thinking my best bet is to contact Sony about the OB issue and see what kind of deal they offer me.
post #3473 of 3633
I just put in a new post about my Sony KDS-55A2020. My TV has a green tint to everything. I don't see any splotches though..yet. Does my problem fall in with what every one else is having? I don't have an extended warrenty btw.

Jeff
post #3474 of 3633
Quote:
Originally Posted by richb2599 View Post

I think so...he showed me the email on his smart phone from Sony today. They had 2 different 55" offers and one was more $. I think it was the HX800. I could have mixed them up, but I don't think so. I am certain of one thing...he was offered a 55" tv for $250.

It ticked me off because I just took the offer for the 60" EX720 for $950 2 weeks ago.

I just got off the phone with Sony and they were great about the problem. They offered me 3 TV's a 40,46, and a KDL 55NX810 for $675+tax. Is that a good offer or can I do better on the 55-810??

Jeff
post #3475 of 3633
Well, my Sony KDS-60A2020 just died, again! First the lamp went out really early so I replaced it a few years ago. THen last year the ballast went out and Sonystyle fixed it under warranty. Today I was watching tv and it just went off and the power light blinks 9 times. I unplugged it and turned it on again. It worked normal for about 3 seconds then shut off and again the power light blinks 9 times.

I'm searching trying to figure out what this means. I'm not sure if my warranty has expired or not so I'm trying to figure that out also. Are there only specific issues that Sony is offering the replacement tv deals on?

My first 60" XBR sony has been awesome but this one has been crap not to mention the fact that the picture quality has never been that great.

Thanks for your help.
post #3476 of 3633
Pronghorn...... I have the 50A2020 and was offered the same deal......

I posted on Facebook and Sony responded w/in about 15 minutes...... I e-mailed them and had a response in another 30 minutes - got the same offer as you. Did a few days research and decided the 55NX810 was the best I could do.

Called Sony back to accept their offer, no negotiation or alternative selections were offered despite my concerns. Seems they have a graduated scale of how old your model is and screen size as to what offer they actually make. Their call center has no authority to offer anything other than what Sony Listens offers you.

You can wait for their offer to expire and call back later to see what updated offer they might make you, but there's no guarantees.....

Overall, I'm satisfied. I would have preferred they gave me an extended warranty on the NX810 since they've already sold me one defective TV...... but again, the call center has no authority, they just log into your Event ID # and regurgitate what they're told to.......

I accepted the 55NX810 offer for $675......... sent Sony my paperwork, got confirmation today that USPS delivered it - waiting for Sony to e-mail me their confirmation....... We'll see how long it takes them to ship.

Once rec'd, I'll post again about how satisfied I am overall.......
post #3477 of 3633
Quote:
Originally Posted by sdjeff4sc View Post

Pronghorn...... I have the 50A2020 and was offered the same deal......

I posted on Facebook and Sony responded w/in about 15 minutes...... I e-mailed them and had a response in another 30 minutes - got the same offer as you. Did a few days research and decided the 55NX810 was the best I could do.

Called Sony back to accept their offer, no negotiation or alternative selections were offered despite my concerns. Seems they have a graduated scale of how old your model is and screen size as to what offer they actually make. Their call center has no authority to offer anything other than what Sony Listens offers you.

You can wait for their offer to expire and call back later to see what updated offer they might make you, but there's no guarantees.....

Overall, I'm satisfied. I would have preferred they gave me an extended warranty on the NX810 since they've already sold me one defective TV...... but again, the call center has no authority, they just log into your Event ID # and regurgitate what they're told to.......

I accepted the 55NX810 offer for $675......... sent Sony my paperwork, got confirmation today that USPS delivered it - waiting for Sony to e-mail me their confirmation....... We'll see how long it takes them to ship.

Once rec'd, I'll post again about how satisfied I am overall.......

You are correct on it being a VERY good deal! We talked to customer relations in regard to the offer and we were asked if we replaced a bulb within a year and we did. Not sure if they will put that towards a lower price or not. Maybe I'm just trying to be CHEAP! And I shouldn't be. But being the only income and the wife with sick, every dollar counts! Also, does anyone know the contrast ratio on this tv? I can't find it anywhere.

Jeff
post #3478 of 3633
@ dhauser,
Please e-mail us at sonylistens@am.sony.com so that we may help you with all of your questions. Include your name, phone #, adress, model and serial # of TV. Also please include AVS Forum in the subject line of your e-mail.
Best Regards,
Evelyn Perez :-)
post #3479 of 3633
Does anyone know the contrast ratio on the KDL810??

Jeff
post #3480 of 3633
So, has anybody out there managed to sell their 60A2020? I see several SXRD's on Craigs List, but no 60A2020's.
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