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The Official Sony 2007 KDS-(XX)A2020 [NO PRICE TALK] SXRD Owner's Thread - Page 117

post #3481 of 3613
5/22/11 at 3:44pm
Well, my Sony KDS-60A2020 just died, again! First the lamp went out really early so I replaced it a few years ago. THen last year the ballast went out and Sonystyle fixed it under warranty. Today I was watching tv and it just went off and the power light blinks 9 times. I unplugged it and turned it on again. It worked normal for about 3 seconds then shut off and again the power light blinks 9 times.

I'm searching trying to figure out what this means. I'm not sure if my warranty has expired or not so I'm trying to figure that out also. Are there only specific issues that Sony is offering the replacement tv deals on?

My first 60" XBR sony has been awesome but this one has been crap not to mention the fact that the picture quality has never been that great.

Thanks for your help.
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post #3482 of 3613
5/23/11 at 6:08pm
Pronghorn...... I have the 50A2020 and was offered the same deal......

I posted on Facebook and Sony responded w/in about 15 minutes...... I e-mailed them and had a response in another 30 minutes - got the same offer as you. Did a few days research and decided the 55NX810 was the best I could do.

Called Sony back to accept their offer, no negotiation or alternative selections were offered despite my concerns. Seems they have a graduated scale of how old your model is and screen size as to what offer they actually make. Their call center has no authority to offer anything other than what Sony Listens offers you.

You can wait for their offer to expire and call back later to see what updated offer they might make you, but there's no guarantees.....

Overall, I'm satisfied. I would have preferred they gave me an extended warranty on the NX810 since they've already sold me one defective TV...... but again, the call center has no authority, they just log into your Event ID # and regurgitate what they're told to.......

I accepted the 55NX810 offer for $675......... sent Sony my paperwork, got confirmation today that USPS delivered it - waiting for Sony to e-mail me their confirmation....... We'll see how long it takes them to ship.

Once rec'd, I'll post again about how satisfied I am overall.......
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post #3483 of 3613
5/23/11 at 7:00pm
Quote:
Originally Posted by sdjeff4sc View Post

Pronghorn...... I have the 50A2020 and was offered the same deal......

I posted on Facebook and Sony responded w/in about 15 minutes...... I e-mailed them and had a response in another 30 minutes - got the same offer as you. Did a few days research and decided the 55NX810 was the best I could do.

Called Sony back to accept their offer, no negotiation or alternative selections were offered despite my concerns. Seems they have a graduated scale of how old your model is and screen size as to what offer they actually make. Their call center has no authority to offer anything other than what Sony Listens offers you.

You can wait for their offer to expire and call back later to see what updated offer they might make you, but there's no guarantees.....

Overall, I'm satisfied. I would have preferred they gave me an extended warranty on the NX810 since they've already sold me one defective TV...... but again, the call center has no authority, they just log into your Event ID # and regurgitate what they're told to.......

I accepted the 55NX810 offer for $675......... sent Sony my paperwork, got confirmation today that USPS delivered it - waiting for Sony to e-mail me their confirmation....... We'll see how long it takes them to ship.

Once rec'd, I'll post again about how satisfied I am overall.......

You are correct on it being a VERY good deal! We talked to customer relations in regard to the offer and we were asked if we replaced a bulb within a year and we did. Not sure if they will put that towards a lower price or not. Maybe I'm just trying to be CHEAP! And I shouldn't be. But being the only income and the wife with sick, every dollar counts! Also, does anyone know the contrast ratio on this tv? I can't find it anywhere.

Jeff
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post #3484 of 3613
5/24/11 at 9:40am
@ dhauser,
Please e-mail us at sonylistens@am.sony.com so that we may help you with all of your questions. Include your name, phone #, adress, model and serial # of TV. Also please include AVS Forum in the subject line of your e-mail.
Best Regards,
Evelyn Perez :-)
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post #3485 of 3613
5/24/11 at 6:30pm
Does anyone know the contrast ratio on the KDL810??

Jeff
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post #3486 of 3613
6/2/11 at 2:55pm
So, has anybody out there managed to sell their 60A2020? I see several SXRD's on Craigs List, but no 60A2020's.
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post #3487 of 3613
6/2/11 at 7:37pm
Quote:
Originally Posted by richb2599 View Post

So, has anybody out there managed to sell their 60A2020? I see several SXRD's on Craigs List, but no 60A2020's.

Even if I "could manage" to sell my 60A2020, I could never sleep again thinking about the poor victim stupid enough to buy it. I'm sure there are plenty of people out there that don't have a clue about the problems with Sony's SXRD optical blocks, but it just isn't right to sell these TV's to anyone unless you first explain the problem and after knowing the details they're STILL interested in buying it.
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post #3488 of 3613
6/5/11 at 10:51am
My 55" SXRD is in my bedroom now. I will not have a problem seeing anything on this tv! Green blob or not!! It will probably sit unused most of the time. All of my viewing is in the living room. One plus to all this, I was able to donate my "very old" Mitsubishi 32" tube tv to a local vet charity organization. Next year I'm eligable for my 20 yr award with my company and they offer an LCD tv as one of the rewards (32? or 40?, not sure) Then I will probably offer my hardly used bulb for sale.

The new NX810 is amazing in everyway. My moms visiting now so I can't really "have fun" with my system.

Jeff
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post #3489 of 3613
6/6/11 at 2:28pm
Hello all,

I just had my KDS 50 A2020 go green on me (and not the kind thats "good"). its under warranty through mack, but doing a google search i guess another option is to have Sony replace the set, here is the problem.

i have a 48.5" corner that it could fit in:

i could either:

HAve MACK come over and fix it, and HOPE that it is too expensive to fix and they offer a replacement (anyone know how much these ob' are to "fix"). i would then probably get a 51" sammy plasma

Sony only offering 40ex720 for $50 , 46bx421 for free and 55ex710 for $250
should i "beg" sony for a better deal (also i dont think they have a 50" in their lineup)

for those who took sony up on their offer, did they take your old set away OR did you get to keep the old set

thanks for all replies
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post #3490 of 3613
6/6/11 at 3:17pm
Quote:
Originally Posted by 07pilot4me View Post
Hello all,

I just had my KDS 50 A2020 go green on me (and not the kind thats "good"). its under warranty through mack, but doing a google search i guess another option is to have Sony replace the set, here is the problem.

i have a 48.5" corner that it could fit in:

i could either:

HAve MACK come over and fix it, and HOPE that it is too expensive to fix and they offer a replacement (anyone know how much these ob' are to "fix"). i would then probably get a 51" sammy plasma

Sony only offering 40ex720 for $50 , 46bx421 for free and 55ex710 for $250
should i "beg" sony for a better deal (also i dont think they have a 50" in their lineup)

for those who took sony up on their offer, did they take your old set away OR did you get to keep the old set

thanks for all replies
Do it separately. I had your exact scenario with my 55a2020. Mack gave me the offer of $1000 and they would take the tv OR $800 and I could keep it. I kept mine and they sent me a check for $800.

Then I went to Sony and got a 60ex700 for $500 and sold it for $1500 on craigslist. I had $1800 cash in hand and bought a 59" plasma and I still have my 55a2020.
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post #3491 of 3613
6/6/11 at 4:03pm
Quote:
Originally Posted by tomtbone View Post

Do it separately. I had your exact scenario with my 55a2020. Mack gave me the offer of $1000 and they would take the tv OR $800 and I could keep it. I kept mine and they sent me a check for $800.

Then I went to Sony and got a 60ex700 for $500 and sold it for $1500 on craigslist. I had $1800 cash in hand and bought a 59" plasma and I still have my 55a2020.

so sony just sent the replacement tv without you havin to ship the old one. was it a hassle dealing with Mack, was Macks price offer a take it or leave it or was there haggling involved. thanks for the feedback.

any others out there that Sony let keep their tv's

curious to see what Mack will offer since i have a 50" TV as opposed to your 55"
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post #3492 of 3613
6/6/11 at 6:24pm
Quote:
Originally Posted by 07pilot4me View Post

so sony just sent the replacement tv without you havin to ship the old one. was it a hassle dealing with Mack, was Macks price offer a take it or leave it or was there haggling involved. thanks for the feedback.

any others out there that Sony let keep their tv's

curious to see what Mack will offer since i have a 50" TV as opposed to your 55"

Sony DOES NOT want your old TV. However, there are a few things that you'll have to do before they "make you an offer". You will have to take a picture of the TV screen showing the problem and put a piece of paper in the picture showing the date. I believe you also have to remove the serial number tag and mail it to them. I emailed them the picture to save time.

A few days later you should receive an offer from them.

As for Mack, you can do whatever you can with them.

P.S. What model do you have since you said it was 50"? Is it an A2000 or A2020?
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post #3493 of 3613
6/6/11 at 6:55pm
Quote:
Originally Posted by techman707 View Post

Sony DOES NOT want your old TV. However, there are a few things that you'll have to do before they "make you an offer". You will have to take a picture of the TV screen showing the problem and put a piece of paper in the picture showing the date. I believe you also have to remove the serial number tag and mail it to them. I emailed them the picture to save time.

A few days later you should receive an offer from them.

As for Mack, you can do whatever you can with them.

P.S. What model do you have since you said it was 50"? Is it an A2000 or A2020?

its a 50a2020. i already got the offer it was emailed to me as well. had a one week expiration date on it. i guess i can have mack take a look and see what their offer is.
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post #3494 of 3613
6/6/11 at 8:21pm
Quote:
Originally Posted by 07pilot4me View Post

its a 50a2020. i already got the offer it was emailed to me as well. had a one week expiration date on it. i guess i can have mack take a look and see what their offer is.

I guess I was confused by your post. I thought you were asking IF Sony lets you keep the TV, so I didn't realize that you already had the new TV. Like I said, Sony sure doesn't want the old one.

Which TV did you get from Sony?
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post #3495 of 3613
6/6/11 at 8:38pm
actually, i was confused by your question. i still have the damaged tv, i am STILL deciding if i want to accept the sony offer. I will have mack warranty look at the TV and see if they offer me a dollar amount i lieu of fixing the TV. hope that makes it clear
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post #3496 of 3613
6/6/11 at 8:47pm
Quote:
Originally Posted by 07pilot4me View Post

actually, i was confused by your question. i still have the damaged tv, i am STILL deciding if i want to accept the sony offer. I will have mack warranty look at the TV and see if they offer me a dollar amount i lieu of fixing the TV. hope that makes it clear

Okay, I think I understand, you have an offer but HAVEN'T made a decision. While I don't know, I would assume that Mack would take the TV if they make you a cash offer.

Maybe you can accept the Sony offer and STILL have Mack replace the OB under your extended warranty? That way you can get a new TV amd still use the A2020.
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post #3497 of 3613
6/6/11 at 8:52pm
.........and that was why i wondered if sony wanted their tv back
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post #3498 of 3613
6/6/11 at 9:09pm
Quote:
Originally Posted by 07pilot4me View Post

.........and that was why i wondered if sony wanted their tv back

Sony definitely DOES NOT want it back, but, I don't know about MACK.
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post #3499 of 3613
6/27/11 at 4:46pm
Great thread everyone, had to join to say Thanks and try to get my replacement started.

I have a KDS-55A2020 that has had a green 'hue' that can be seen on all inputs and channels. I noticed it during the last NHL season when the white ice looked more like a golf course....I sent in an email today to Sony Listens and I posted a message on the facebook page. I hope I hear back soon and get a decent replacement option. I am happy with the 55" size, so I was wondering about the best replacement option. I was also wondering on the differences between these 2 models, since it seems other have been offered them:
KDL-55HX820 vs. KDL-55HX729
I compared them on the Sony site and the specs were almost the same, so what is the main difference and would the 820 be worth the extra $300, if its offered? Just wondering what people think, or is it better to save money and go for the 729, if offered? Thanks for all the info so far, crossing my fingers....
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post #3500 of 3613
6/27/11 at 8:22pm
Quote:
Originally Posted by SuddleD View Post

Great thread everyone, had to join to say Thanks and try to get my replacement started.

I have a KDS-55A2020 that has had a green 'hue' that can be seen on all inputs and channels. I noticed it during the last NHL season when the white ice looked more like a golf course....I sent in an email today to Sony Listens and I posted a message on the facebook page. I hope I hear back soon and get a decent replacement option. I am happy with the 55" size, so I was wondering about the best replacement option. I was also wondering on the differences between these 2 models, since it seems other have been offered them:
KDL-55HX820 vs. KDL-55HX729
I compared them on the Sony site and the specs were almost the same, so what is the main difference and would the 820 be worth the extra $300, if its offered? Just wondering what people think, or is it better to save money and go for the 729, if offered? Thanks for all the info so far, crossing my fingers....

You probably won't be offered an HX series as a replacement. However, if you don't, contact Sonylistens via e-mail with a couple of models that you would be interested in and why. You will most likely receive a price offer for them. I asked for additional 55" models and received three additional offers. I chose the HX820 primarily because I think it looks better because of the single sheet of glass frameless design. If you have a Best Buy or some other electronics store close by, go look at them in person. My Best Buy did not have an HX820, however the NX720 is built the same way and it is absolutely beautiful. I compared it to one of the framed models (an EX I think) which is built like the 729 and in my mind the 820 was too good to pass up. Mine should be arriving late this week or early next week. I can't wait!
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post #3501 of 3613
6/28/11 at 10:59am
Quote:
Originally Posted by MaBek View Post

You probably won't be offered an HX series as a replacement. However, if you don't, contact Sonylistens via e-mail with a couple of models that you would be interested in and why. You will most likely receive a price offer for them. I asked for additional 55" models and received three additional offers. I chose the HX820 primarily because I think it looks better because of the single sheet of glass frameless design. If you have a Best Buy or some other electronics store close by, go look at them in person. My Best Buy did not have an HX820, however the NX720 is built the same way and it is absolutely beautiful. I compared it to one of the framed models (an EX I think) which is built like the 729 and in my mind the 820 was too good to pass up. Mine should be arriving late this week or early next week. I can't wait!

Ok, thanks for the advice. I hope I hear back from Sony soon, maybe I should resend my email, how long does it usually take for the first replay? I may not have had the correct subject line or something...
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post #3502 of 3613
6/28/11 at 2:47pm
Quote:
Originally Posted by SuddleD View Post
Ok, thanks for the advice. I hope I hear back from Sony soon, maybe I should resend my email, how long does it usually take for the first replay? I may not have had the correct subject line or something...
My reply was within a day, however I know from reading posts that several of the Sony listens staff are out this week on vacation. It may take a little longer because of this.
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post #3503 of 3613
6/29/11 at 2:21pm
Quote:
Originally Posted by MaBek View Post

My reply was within a day, however I know from reading posts that several of the Sony listens staff are out this week on vacation. It may take a little longer because of this.

Ok, got my email today and made my call. I was only offered 2 models to choose from:
KDL-46BX421 - Free
KDL-55EX710 - $250

So, I know for sure I don't want the 46", I want to keep my 55" size, so my only option offered was the KDL-55EX710, which appears to be discontinued on the Sony site. What do people think about the 55EX710, is it decent enough, or should I try and go for the better models like KDL-55HX729 or KDL55NX810? I asked about other models, but they said only those 2 above are available. So, should I wait a week and try again? If it was only a few hundred more, I would rather have something like the KDL-55HX729, which is 240hz as opposed to 120hz. What do people think?
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post #3504 of 3613
6/29/11 at 7:15pm
^^^ email them with a specific model, back up your argument and see what they offer. worked for me, i had an offer for a 40ex720 and asked for a 46ex720 that was not initially offered. they offered it to me for 150+ tax
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post #3505 of 3613
6/29/11 at 7:37pm
5 weeks ago today I posted here about my 60 KDSA2020 dieing on me. I thought I was fine since I was still under a 5 year Sonystyle warranty but it's been 5 weeks of waiting. A tech came out and said the whole board was toast. He submitted it to Sony but they took almost 3 weeks to decide if they wanted to pay to fix it. Finally they agreed and he came back today, installed the new one and nothing. He was on the phone with Sony and they said a couple more parts must be replaced. What a piece of crap these tvs are. First my lamps burn out in just over 500 hours then my ballast went out last year and now they can't even figure how to fix it. I'll probably be waiting another 3 weeks for them to decide if they want to sink ever more into this lemon. Now I'm hoping my optical block goes out before the warranty expires in 2012 because there is no way this tv won't have problems given it's track record so far. Sony used to stand for quality but not any more so this is the last Sony tv I'll buy.
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post #3506 of 3613
6/29/11 at 7:50pm
Quote:
Originally Posted by dhauser View Post

5 weeks ago today I posted here about my 60 KDSA2020 dieing on me. I thought I was fine since I was still under a 5 year Sonystyle warranty but it's been 5 weeks of waiting. A tech came out and said the whole board was toast. He submitted it to Sony but they took almost 3 weeks to decide if they wanted to pay to fix it. Finally they agreed and he came back today, installed the new one and nothing. He was on the phone with Sony and they said a couple more parts must be replaced. What a piece of crap these tvs are. First my lamps burn out in just over 500 hours then my ballast went out last year and now they can't even figure how to fix it. I'll probably be waiting another 3 weeks for them to decide if they want to sink ever more into this lemon. Now I'm hoping my optical block goes out before the warranty expires in 2012 because there is no way this tv won't have problems given it's track record so far. Sony used to stand for quality but not any more so this is the last Sony tv I'll buy.

Keep all your paperwork and keep all event numbers. You will need them later!
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post #3507 of 3613
6/30/11 at 9:54am
Quote:
Originally Posted by 07pilot4me View Post

^^^ email them with a specific model, back up your argument and see what they offer. worked for me, i had an offer for a 40ex720 and asked for a 46ex720 that was not initially offered. they offered it to me for 150+ tax

Ok, that's what I did, I submitted to other models and I'm waiting to hear back about them. I wouldn't mind paying a little more for a better TV, so I hope they respond positively.

EDIT: New Response today:
"Thank you again for contacting Sonylistens.
I am currently able to offer you the KDL55HX729 for a price of $570.00 + any applicable taxes and KDL55NX810 for a price of $651.00 + any applicable taxes."

Now to decide which one I like better for the price...anyone have an opinion on either model above?
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post #3508 of 3613
6/30/11 at 1:32pm
Guys,
Does the NX Gorrilla glass screen have more, less or about the same reflection as the matte screen?
I have 55EX720 and 55NX720 as two options.
I'd rather go with the NX everything else being equal.
If the NX has more reflection, things are not equal!
My location needs a low reflection screen.
Thanks,
nw
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post #3509 of 3613
7/6/11 at 4:25pm
Quote:
Originally Posted by news_watch View Post

Guys,
Does the NX Gorrilla glass screen have more, less or about the same reflection as the matte screen?
I have 55EX720 and 55NX720 as two options.
I'd rather go with the NX everything else being equal.
If the NX has more reflection, things are not equal!
My location needs a low reflection screen.
Thanks,
nw

I have the 60EX720. It has a "semi-matte" screen. It has a little more reflection than the rear projection sets we are replacing. From what I have read, the Gorrilla glass screen is highly reflective, no matte finish.
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post #3510 of 3613
7/8/11 at 6:49pm
I'm losing the picture on my tv. The screen goes black and the picture comes back after about 10-15 seconds. Tv stays on. It is not turning off.

Please help! Thank you!
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