I own a KDS-50A2020 and contacted the Social Media Advanced Resolution Team (Sony Listens - email@example.com
) by e-mail last evening (Dec. 29, 2011), detailing my failing optical block (w/ subsequent green haze over a majority of the screen). I attached pictures of both the screen and the sticker on the back.
Late morning today (Dec. 30)...i received an e-mail back denoting that Sony would like to offer me a replacement TV at a discounted price and to call a specified phone number to receive my offer. I was pretty ecstatic about this because i for sure thought the TV was out of warranty, and even the extended warranty that Sony offered for my TV.
The offers I received were for the KDL-46EX500 for $415 or the KDL-55EX500 for $675. I went ahead and accepted the offer for the KDL-55EX500 and sent in the appropriate paperwork for the new TV to be shipped (it is new, not refurbed). Additionally, i can still have the KDS-50A2020 repaired for about $250, should i want to keep it.
I should have the TV in time for the "super big game" and am looking forward to it. This is probably something I should have done a long time ago, but needless to say, i'm glad i finally did it, and that Sony was willing to "STILL" offer me a discounted TV.
I wanted to say that I appreciate all of the input on this thread and all of the helpful information gleaned from it. I doubt I'll look at or venture into this thread very often anymore, but I wanted to say thank you to everyone who has contributed and made this an effective thread for KDS-xxA2020 owners.