Originally Posted by kr88
Well the second tech from another company just left. He confirmed that it was in fact the Optical Block which needed replacing. He also took photographs to submit to Sony Extended Warranty Company. I waited thirty days for the first one to show up with the part.....Let's see how long this one takes....Sony really needs to get their act together on this.
Even if your extended warranty says Sony on it, it's not Sony, they sell it to an insurance company, who hires various electronics servicing firms to do the actual work. But your point is correct, Sony should not lend their name and reputation to such dishonest companies.
This does give you a rather tasty option, though. Before they fix your block, contact sonylistens on facebook, or sarah kepler on fb, and see what they will offer you for a replacement TV. I say before they fix it, because you will have to submit a picture of the defect to Sony to get a replacement. You will then have a new LCD flat screen at a good discount, and your rear pro fixed for free by the warranty company. The warranty companies don't talk to Sony, and Sony doesn't ask for your set back.
Keep in mind your replacement optical block may not be perfect out of the box, and it is likely to fail one way or the other in a year or so. I am on my third OB. They never fixed the root cause.