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Costco/BB/CC/Sears/Dell et al Master Thread II: NO PRICING /NO COUPONS - Page 9

post #241 of 842
I was at costco, and they were selling rugs! they said life time, return, full refund policy, we will come pick up from your house! now if i used that rug for 5 years and now wants to change, and want my money back? what did I do wrong here? or criminal or un ethical?
post #242 of 842
Quote:
Originally Posted by zoro View Post

I was at costco, and they were selling rugs! they said life time, return, full refund policy, we will come pick up from your house! now if i used that rug for 5 years and now wants to change, and want my money back? what did I do wrong here? or criminal or un ethical?

Was there a manufacturing defect? If you need the difference between that situation and your simply tiring of the rug to be explained than I suspect it is not worth explaining the distinction.

Given that you return the rug after five years I trust that you realize that there is a cost. Who do you think bears that cost?
post #243 of 842
costco or company consigning with them., as price of rug is almost $500- $1000 more than fair market value!! and costco, used term that if you dont want any more? we will pick it up!!

why do they use these kinda statements?
post #244 of 842
Quote:
Originally Posted by zoro View Post

costco or company consigning with them., as price of rug is almost $500- $1000 more than fair market value!! and costco, used term that if you dont want any more? we will pick it up!!

why do they use these kinda statements?

Nonsense. You knowingly paid $500-$1000 over Fair Market Value?

Ah, another no-cost "use it for free for five years" item.
post #245 of 842
Quote:
Originally Posted by SaltiDawg View Post

Nonsense. You knowingly paid $500-$1000 over Fair Market Value?

Ah, another no-cost "use it for free for five years" item.

Man get over it...
post #246 of 842
Quote:
Originally Posted by yellowcanary73 View Post

Man get over it...

I think so too!! Yes I am for flexibility of free use lol.

I dont have any thing like that but honestly I still believe costco should not offer this kinda umbrella policy! But I still dont understand your affiliation or task with costco and their falacies policies!!

I really believed in company, ans would love to continue too, but some people are representing costco as unseen shark
post #247 of 842
Quote:
Originally Posted by yellowcanary73 View Post

Man get over it...

So, you also think there is "no cost" to returning a rug for a full refund after five years?
post #248 of 842
Quote:
Originally Posted by SaltiDawg View Post

So, you also think there is "no cost" to returning a rug for a full refund after five years?

Lets see does it say any where that I didn't think there was a cost there is always a cost even when the CEO takes a dump they charge you for it after reading a few of your other post looks like maybe we have a corp suck up here.
It was Costco who made up the return policy in the beginning to build up their customer base and it payed off pretty darn good for awhile now it doesn't so they change it after sucking in all the people I have no problem with what and how they did it (Speaking of Costco) I'am also a customer also returned 2 plasmas that gave me problems within the first 2 weeks and have no problem taking them back.Decided to deal with a Electronics company and now love my plasma.
Now why don't you go have a nice day don't worry so much about Costco they are a big boy now they can take care of themselves just like their customers.
post #249 of 842
Quote:
Originally Posted by yellowcanary73 View Post

...
I have no problem with what and how they did it Iamb also a customer also returned 2 plasmas that gave me problems within the first 2 weeks and have no problem taking them back. ...

And I seriously doubt that anyone would suggest anything untoward with your returning two defective TV's within a few weeks... if you view that the same as returning a carpet after five years service I'm afraid there is so sense discussing it with you.
post #250 of 842
Quote:
Originally Posted by SaltiDawg View Post

And I seriously doubt that anyone would suggest anything untoward with your returning two defective TV's within a few weeks... if you view that the same as returning a carpet after five years service I'm afraid there is so sense discussing it with you.

So why keep going on about it and no I would not feel right taking it back to Costco but I was not the one who made Costco policies.
From what I see in this country most People and Corporations are out for one thing that being ME,MYSELF,I PERIOD
post #251 of 842
I want a new rear-projection 1080P. about 60 inches or so.

Do the features and display quality on the brand spankin' new Sony and Samsung HDTVs at Best Buy and Circuit City offset the $800 cost difference versus buying a year-old 1080P HDTV model from a lesser brand at Costco?

I imagine there could be much debate on this, but please expand past "yes" or "no". Having a great picture trumps spending a little more, but I don't want to waste money if you know what I mean.

Thanks.
post #252 of 842
Quote:
Originally Posted by dtrell View Post

sure he had a legit problem with it...4 years later...sounds to me like its something he should have just lived with all that time, and not driven up the cost of my costco membership...the previous costco return policy was not meant to be a lifetime full original money back guarantee...remember...4 years..too long...i have decided.

It sounds like a legit return, and it appears as if they attempted to resolve the issue on their own by trying a learning remote. If what he said was true and he came to my building there wouldnt be a problem. ESPECIALLY if that was the only tv ever returned.

IMO 4 years is a bit long to return a tv, Me personally? I wouldnt return it. I have a 32in panny CRT that I bought 4 1/2 years ago for almost $600 and if it took a crap tomorrow I would just take it to the nearest E-waste facility.

That being said, I could understand why somebody would be dissatisfied with a problematic $2,000 tv that was only 4 years old and would want a refund.
post #253 of 842
Quote:
Originally Posted by CGMneon View Post

I want a new rear-projection 1080P. about 60 inches or so.

Do the features and display quality on the brand spankin' new Sony and Samsung HDTVs at Best Buy and Circuit City offset the $800 cost difference versus buying a year-old 1080P HDTV model from a lesser brand at Costco?

I imagine there could be much debate on this, but please expand past "yes" or "no". Having a great picture trumps spending a little more, but I don't want to waste money if you know what I mean.

Thanks.

actually the models Costco has are not a year old. They are usually just as current as Best Buy though BB may just get new stuff sooner then costco.

As in the case of Samsungs, the version Costco gets is often just in last years models casing but the insides are the current new everything. With Samsung some ppl actually prefered last years floating casing which was a little more interesting then this years boring casing.

The model name is still HLS for instance so you know its this years or at least 2006 i guess it was. but with the prior years floating casing.

I know its a little larger then 60" but you usually wont regret going larger and will eventually end up wanting to go larger then 60 if you are in the market for that size. Though i think there are some choices in 60" in both Samsung, JVC and sony @ Costco....

I'd recommend the Samsung HLS-6767 67" 1080p DLP for $3,000 or the JVC HD-ILA 70" for the same price (unless either has dropped in recent weeks) the Samsung was as low as 2500 at one point during promotional sale. Seems to be the more popular and slight better model but now that they are same price its tempting to go with the 3" larger jvc.

if you really want to stick with 60" just see what models Costco offers in that size. That is the one thing, they just dont have the selection of other places, but if they do carry one of the best in the size range you looking for then its usually worth it. As with teh Samsung it was one of the best tvs in that range plus a rarer size in between 65 and 70, plus when costco had the unlimited return policy and when it was marked down it was a no brainer.

now costco has changed their policy so its not as much of a no brainer to buy from costco. In fact although ijust bacially recommended buying from costco that was mostly explaining that it wasnt true what you thought that they were inferior models.

But you were also wrong to think they are signinficantly cheaper. Costco really isn't one of the cheapest. i mean at times as in case of the samsung hls6767 yes, but in case of other models, it sometimes is no cheaper then Best buy even or othe rmerchants.

for cheapest, your best bet is online merchants. for all around best price, service warranty well even i'm not sure anymore as i was set on Costco as the best until they changed their policy. Now i would just shop around for best price and maybe take some other factors into consideration.
post #254 of 842
Are gaming consoles subject to the newer 90-day policy?
post #255 of 842
Quote:
Originally Posted by ToolBox13 View Post

It sounds like a legit return, and it appears as if they attempted to resolve the issue on their own by trying a learning remote. If what he said was true and he came to my building there wouldnt be a problem. ESPECIALLY if that was the only tv ever returned.

IMO 4 years is a bit long to return a tv, Me personally? I wouldnt return it. I have a 32in panny CRT that I bought 4 1/2 years ago for almost $600 and if it took a crap tomorrow I would just take it to the nearest E-waste facility.

That being said, I could understand why somebody would be dissatisfied with a problematic $2,000 tv that was only 4 years old and would want a refund.

Wow, I'd never consider returning anything that old. Regardless of why it stopped working.

That said, this whole issue is really Costco's fault. Their policy is way to ambiguous. They need to set parameters for all returns, just as they now have for TV's and Computers. It can't (shouldn't) be left up to anyone to decide for any reason they are no longer satisfied and can return. Costco needs to get real because as we have seen within this thread, everyone thinks differently and reads a different meaning into their ambiguous policy.

I've been buying from Costco for many years and will continue to do so. I do feel they should have a 90 day price protection policy. I become very unsatisfied when a $1300 TV goes to $1000 6 weeks after I make the purchase. Especially when it is an Xmas gift that was purchased 4 weeks before Xmas and not opened/used until Xmas. Anyway, since Costco lets me decide what "satisfaction" means, I simply return the TV and buy another one at the new price. Very wasteful for Costco since they now have to dispose of a TV that I would have been happy to keep as long as they credited my account the $300.

Anyway, I support their new policy because it does have some clear parameters and I hope they continue to get smart and further improve the return and pricing policies in general.

As for gaming consoles, Costco is going to get killed on the XBOX 360 once the word spreads they can be returned beyond the (now 1 year) Manufacture warranty. I think those things are running close to 100% failure rate if they see any significant use. My son has gone thru 4 of them. None purchased from Costco but all covered by MFG warranty so far.
post #256 of 842
As for gaming consoles, Costco is going to get killed on the XBOX 360 once the word spreads they can be returned beyond the (now 1 year) Manufacture warranty. I think those things are running close to 100% failure rate if they see any significant use. My son has gone thru 4 of them. None purchased from Costco but all covered by MFG warranty so far.[/quote]

This is actually the reason I am asking... I've been fighting with MS since November to have the repair fee they charged me refunded. I had an extended warranty through MS, but they still charged me $140 for the repair. I'm looking at buying the PS3 from Costco because of the possibility of exchanging it if it dies down the road so I don't have to deal with Sony and a refurb unit. Will the PS3 be considered a computer subject to the 90 day return, or will it be similar to the old policy? I noticed online that TVs now have a disclaimer about the new policy, but the PS3 doesn't, so I'm hoping it is still under the old policy.
post #257 of 842
Gaming consoles are not covered under the 90 policy. However do not expect to buy a ps3 and 5 years down he road return it because it "stopped working" only to walk out with a ps4....it wont happen.
post #258 of 842
Quote:
Originally Posted by Two_Sharp View Post


That said, this whole issue is really Costco's fault. Their policy is way to ambiguous. They need to set parameters for all returns, just as they now have for TV's and Computers. It can't (shouldn't) be left up to anyone to decide for any reason they are no longer satisfied and can return. Costco needs to get real because as we have seen within this thread, everyone thinks differently and reads a different meaning into their ambiguous policy.

I am not a Costco apologist, but I have to disagree. The policy was created for peace of mind. So people could shop at costco knowing they stand behind their products. and for the most part that is exactly what it was used for. It is NOT Costco's fault that some people decided to use it as a "free TV upgrade policy". Or for a rental service, purchasing 60in+ screens a week before the Superbowl only to return it the week after cause they "didn't like it".

Although some responsibility has to fall on Costco for creating the policy, I fail to see how it is their fault. 90% of the fault has to fall on the abusive members.

The policy turned into a "whatever your conscience allows" policy (as I like to put it) and it is unfortunate that so many have little or no conscience.
post #259 of 842
Quote:
Originally Posted by ToolBox13 View Post

Gaming consoles are not covered under the 90 policy. However do not expect to buy a ps3 and 5 years down he road return it because it "stopped working" only to walk out with a ps4....it wont happen.

Yeah, I understand that, no need for you to insinuate that I would take advantage of the policy. I'm not one to abuse the policy. However, after my experience with MS, I'm going to do anything I can to keep from being in the same situation.
post #260 of 842
Quote:
Originally Posted by nugga22 View Post

Yeah, I understand that, no need for you to insinuate that I would take advantage of the policy. I'm not one to abuse the policy. However, after my experience with MS, I'm going to do anything I can to keep from being in the same situation.


You can give that up Toolbox13 is pro Corp and has heckled anybody who even talks about returning anything.
post #261 of 842
Quote:
Originally Posted by ToolBox13 View Post

Gaming consoles are not covered under the 90 policy. However do not expect to buy a ps3 and 5 years down he road return it because it "stopped working" only to walk out with a ps4....it wont happen.

Huh?

Costco Guarantee states...

Quote:


Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.
post #262 of 842
Quote:
Originally Posted by yellowcanary73 View Post

You can give that up Toolbox13 is pro Corp and has heckled anybody who even talks about returning anything.

Funny thing is that I am pro corp. and I was even a supporter of MS until they debited $140 from my checking account without authorization and then refused to refund my money. Finally, after calling every week for 24 weeks, I was able to get a guarantee that my check would be here in 5-10 days. I'm still not very optimistic. And he can heckle all he wants considering I have never returned anything to Costco, and don't plan to. Too bad he didn't know that before he decided to heckle me, or didn't care to ask.
post #263 of 842
Quote:
Originally Posted by nugga22 View Post

Funny thing is that I am pro corp. and I was even a supporter of MS until they debited $140 from my checking account without authorization and then refused to refund my money. Finally, after calling every week for 24 weeks, I was able to get a guarantee that my check would be here in 5-10 days. I'm still not very optimistic. And he can heckle all he wants considering I have never returned anything to Costco, and don't plan to. Too bad he didn't know that before he decided to heckle me, or didn't care to ask.


I was not insinuating that you were going to abuse the policy like that... I was just speaking in general. If it came across as if I was "heckling" you I apologize... I only "heckle" those who interpret the policy as one of "free upgrades"...
post #264 of 842
Quote:
Originally Posted by ToolBox13 View Post

I was not insinuating that you were going to abuse the policy like that... I was just speaking in general. If it came across as if I was "heckling" you I apologize... I only "heckle" those who interpret the policy as one of "free upgrades"...

I completely agree with heckling those who abuse the policy because they were one of the main reasons that Costco put an end to a great thing. Regardless, the Costco policy is still much better than almost anywhere else. I enjoy having the extra peace of mind that they add another year to my manufacturer's warranty and that the concierge service is available to me in those instances where I don't want to sit on the phone for hours with the manufacturer's support. (Even though I haven't had to use either of these services yet either).
post #265 of 842
Quote:
Originally Posted by ToolBox13 View Post

I am not a Costco apologist, but I have to disagree. The policy was created for peace of mind. So people could shop at costco knowing they stand behind their products. and for the most part that is exactly what it was used for. It is NOT Costco's fault that some people decided to use it as a "free TV upgrade policy". Or for a rental service, purchasing 60in+ screens a week before the Superbowl only to return it the week after cause they "didn't like it".

Although some responsibility has to fall on Costco for creating the policy, I fail to see how it is their fault. 90% of the fault has to fall on the abusive members.

The policy turned into a "whatever your conscience allows" policy (as I like to put it) and it is unfortunate that so many have little or no conscience.

That's what makes this such a great country. We don't have to all agree.

And don't get me wrong - I love Costco and buy there all the time. I love getting the kickback each year that almost always pays for my membership and then some. At worst, Costco is always competitive on price and most of the time I find the prices better than what I can get anywhere else locally.

Maybe it's just me, but I just can't understand such an open ended policy. I can't think of any real good reasons that would make it justifiable to return something a year or more later. I think my problem is I'm too anal. I really like black and white and everything clearly defined.

With that said, I admit that not long ago I returned a VCR/DVD combo unit that was slightly over a year old. I bought it because it was a great price for the features and it was one of the coupon specials. My problem was, I didn't open the box and start using the thing till a year later and it only lasted one week before it died. So, I had no MFG warranty. I took advantage of Costco's policy and returned it with no hassle. However, I felt guilty returning it since it was my own stupid fault that I didn't check it out sooner. If Costco would have refused letting me return it, I would not have been upset in the least. If their policy was 90 day customer satisfaction, I never would have attempted to return it. Costco shouldn't be responsible for stupid consumer behavior.

Even with the new 90 day customer satisfaction policy on some products, Costco exceeds everyone else in the business. I don't know of anyone else that isn't using either 15 day or 30 day policy, except maybe in the case of a gift or unopened and unused product. Or maybe I just haven't noticed them like I didn't really notice or realize Costco's policy for the first 10 or 15 years I bought there.

Do you think they would still have my 15 year old CRT TV purchase in their computer? It still works great but I'd really be much more satisfied with another LCD in the house. And yes, I'm just kidding.
post #266 of 842
Well I can say I took advantage of the policy. I returned a Plasma after 18 months. I was not satisfied any more with the PQ. Simple. When I joined I joined to buy Three Tvs because they bated me by telling me I could return the TV ANYTIME if I should become unsatisfied. Not IF the TV broke down although they said that as well. I handed over my $100 and bought the TVs.

I recently returned one and got a bit of a hassle. But in the end they took it back. I explained it was THEIR policy not mine that invited me to pay them $100 a year for the privilege of staying satisfied. My last $800 TV lasted 12 years. I don't think it's unreasonable to EXPECT a TV costing twice as much to last half as long. No conscience issues there for me. I don't consider it abuse either.

I think the new policy is just fine and they should have implemented it a long time ago. but they sold A LOT of product becasue of their policy and put Vizio on the Map.

Costco is a great place to shop and I will remain a member.
post #267 of 842
Quote:
Originally Posted by kingfrog View Post

Well I can say I took advantage of the policy. I returned a Plasma after 18 months. I was not satisfied any more with the PQ. Simple. When I joined I joined to buy Three Tvs because they bated me by telling me I could return the TV ANYTIME if I should become unsatisfied. Not IF the TV broke down although they said that as well. I handed over my $100 and bought the TVs.

I recently returned one and got a bit of a hassle. But in the end they took it back. I explained it was THEIR policy not mine that invited me to pay them $100 a year for the privilege of staying satisfied. My last $800 TV lasted 12 years. I don't think it's unreasonable to EXPECT a TV costing twice as much to last half as long. No conscience issues there for me. I don't consider it abuse either.

I think the new policy is just fine and they should have implemented it a long time ago. but they sold A LOT of product becasue of their policy and put Vizio on the Map.

Costco is a great place to shop and I will remain a member.

how DARE you consider PICTURE QUALITY as a condition of your satisfaction???? you SCUM! you should have decided WITHIN 90 DAYS whether you liked the picture quality!!!! how dare you raise my costco membership price!!!!!!!! returning it after a year and a half just for satisfaction of PQ!!!!! you SLIME!

ok johnla, toolbox, toolshed, toolbench...whoever else...i scolded him for you...
post #268 of 842
Quote:
Originally Posted by dtrell View Post

how DARE you consider PICTURE QUALITY as a condition of your satisfaction???? you SCUM! you should have decided WITHIN 90 DAYS whether you liked the picture quality!!!! how dare you raise my costco membership price!!!!!!!! returning it after a year and a half just for satisfaction of PQ!!!!! you SLIME!

ok johnla, toolbox, toolshed, toolbench...whoever else...i scolded him for you...

tool* should suffice next time
post #269 of 842
Quote:
Originally Posted by cobaltgato View Post

tool* should suffice next time

LMAO
post #270 of 842
I heard from my local Walmart that they are getting new HDTVs in 4 weeks (replacing last years models) does anyone know what they are yet (specs, brands, and any other information?) Just curious.
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