Originally Posted by Kelson
Question: Even if you have an extended warranty, doesn't the manufacturer have the option to not fix your specific model but replace it with a newer current model of similar capability? Didn't Pioneer do that by replacing a bunch of 5XX series recorders with the 640?
I do not know anyone who sent in a 5XX for repairs and was sent back a 640H in return. Everyone I personally know who got a 640H via the 5XX swap route were given the option, by Pioneer, of returning the (aggravating) 5XX in exchange for a 640H. This option was given before our machines were sent to Pioneer, not after we sent them back for repairs.
There are/were people who loved their 5XX and 633 models, who were not plagued by the flawed TVGOS which, a Pioneer tech person told me, had a great deal to do with the PBS station from which they got the TVGuide.
This situation is really different than a machine that is working fine then needs repairs during an extended warranty period. There was no 'fix' for the 2005 models.
The key here is that had the 5XX needed repairs (not due to the faulty TVGOS) Pioneer would offer someone another Pioneer if the machine could not be fixed (because parts were not available or something), not a different model of a different brand deemed, by the service center (unaffiliated, not brand specific) what _they_ considered an equivalent model--which I might not and would hate. Buy a Pioneer, send to one of their service centers, get a Pioneer in return. Send a Pioneer to the service center for one of those extended warranty places, and cross your fingers the Pioneer comes back rather than an 'equivalent,' but non-Pioneer HDD-DVD recorder.
If I send in a Pioneer, I do not want to get a Panasonic, Toshiba, or JVC in return. I want another Pioneer, same model or later. Who knows, maybe they determine what is 'equivalent' merely by the HDD size.