Originally Posted by Pete
I'd be curious to know if your set came directly from Buy.com or if they contracted with a 3rd party to ship it to you from their stock. When I called Olevia, they said that Buy.com was not one of their dealers. I guess if Olevia swaps it out for you they'll be able to look up the serial number and figure out who the dealer was that they shipped it to originally.
Well funny you should ask Pete, I called Olevia, (so far great customer service) and they told me that it was not shipped by them and therefore could not be replaced due to open box (also dirty glass was also not a big deal as it can be removed and cleaned
). They have already shipped the spare part that was damaged at the back on receipt of a picture from me.
So I got back in touch with Buy.com and they ummed and ahhhed about the fact that it was an open box, and as you rightly thought it had indeed been shipped by a 3rd party distributer. However as it was also damaged, they asked for pictures as this would enable them to make a claim and get a new set for me. Obviously unwilling to replace or discount due to open box, but willing to make a damage claim and skin the cat by that route.
So my question is would you return it and get a replacement, when it's probable going to take several weeks to sort out?
They will pick the TV up from my home after about 10-18days.
The Olevia rep said I could remove the glass with care and help and clean it or leave it off altogether. He also mentioned that the back lights tend to be very bright upfront and would dim down slightly with use and hence would result in the eggs slowly disappearing from view.
Anyway my question is would you have the set returned for a replacement or keep it, and replace the broken part and clean the Glass.?