Originally Posted by tmwalsh0
. . . The unit I had was from BestBuy 'refurb' center ... in TX or CA, and it was just like brand new in appearance. But, it didn't work . . .
Best Buy doesn't refurbish customer returns. Best Buy has a business relationship with DealTree, a liquidator with operations in Texas and California. DealTree has several eBay identities including the "Best Buy Outlet Store." Under that identity DealTree sells new-appearing open-box customer returned merchandise, with all accessories, manuals, documents and original packaging.
I've purchased several Panasonics from various DealTree identities. These Panasonics ranged from as-new to non-functional parts machines. I've usually been pleased with DealTree purchases because I read the condition descriptions in the listings and followed the stated procedures whenever there has been a problem.
The DealTree condition descriptions are usually accurate when stating known defects. There are usually warnings that used or "broken" merchandise may have additional unknown problems or defects. It has been my experience when DealTree lists a product as being in "good working order" it usually is. If the product is found not to be in good working condition DealTree is good about resolving the problem if the buyer follows the adjustment procedure as stated in the listing.
If a customer does not follow those procedures the customer is going to be out of luck.
I've read a number of negative DealTree reviews where the customer complains because the merchandise is broken or missing parts or "they won't stand behind the product." Then I've read the listing for that customer's purchase where the DealTree listing states that the merchandise is broken, missing parts and is sold as-is! These customers are actually complaining because they didn't read the condition description or the terms and conditions prior to purchase.
I don't fault DealTree for not including in their listings the information that Panasonic EZ series combo recorders have bugs and design flaws. I find fault with Panasonic for selling products with uncorrected bugs and design flaws. It's easy enough for customers to research products before purchasing. Yet those that don't read and heed the warnings of others are still buying Panasonic EZ series combo recorders, many of which will be abandoned by those purchasers. Some of those purchasers find their way to AVS with a first posting that goes like this, "I've just purchased a ____________ and I'm having problems, what do I do now?" Some products are so bad that the advice is often "here's a post from a year ago where another poster with the same product suggests returning it to the store or the manufacturer or unloading it on eBay or Craig's List."