My question, if they were very expensive speakers, why weren't they setup properly in the first place?
$79 speakers in BB, sitting on a metal shelf, I would not except to be setup properly. But they are, lets say, $2000/ea +/- range and up, they better be setup right.
Speakers are, unfortunately , often moved around and systems reconfigured and due to constraints of time and scatterbrained co-workers who don't get things back to the way they are supposed to be. I have some I know in this business say that this is one (small) reason that "by appointment only" shops can do very well at presentations. They can have their killer demos nailed down in advance and be certain that nothing is discombobulated by the lookie-loos.
The point is can you get it together when neccesary, I usually ask people who pop in that if I don't have what I'd like to show them set up already , would they mind having a cup of coffee and watching a music dvd they can choose off our Kaliedescape menu in one of our five theater rooms. That usually buys me enough time to do whatever I need to get everything set right.
If someone is buying expensive gear, and most certainly speakers, I would hope he already has a decent room. No bare wood floors, fabric covered chairs, not leather, fairly thick drapes over the windows, etc.
You could hope, but you'd be more often disappointed.
But if a person has little knowledge of a product, in this case speakers, as far as setting them up, and buys speakers off the internet, unheard, doesn't he have the same problem as the guy that hears speakers in a store, that were not setup properly?
Again if he bought something that he heard that were set-up wrong or in a bad room , I don't understand why...I would hope the point of a demo is to be impressed enough to purchase.
However, I always talk to my customers about their room (and often visit it) and when I hear things from them or observe in person things that I believe should be adressed, I can offer MANY suggestions to them and their S.O. that can improve acoustic problems.
Does he return them? Most likely so.
Some will call and ask me to visit, listen, and offer suggestions. I will offer several possible cures for the room and only after they say that they don't want to do any of them do I look to change equipment to counter-flavour/re-eq the room . Sometimes I recommend electronic fixes , sometimes new speakers, but I always ask how long they'll be in the room and how long it will be laid out /decorated this way.
This leaves an ever thinning group of mid to high income customers who are willing to pay more for better service and gear.
In the several differant , distinct markets I've worked in, this group is GROWING not