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Z4 died tonight

post #1 of 20
Thread Starter 
I tried to turn on my Z4 tonight and the door opened but then closed again and the Power and Bulb Change light flash.

I tried it a few more times with the same results.

The projector and bulb were purchased from B&H on 7-21-2006. The bulb only has ~650 hours on it.

I have a spare bulb from the rebate so I tried it and got the same response.

Sanyo warranty closed @ 5 so I'm stuck untill tomorrow.

Anyone else have this problem?
post #2 of 20
That sucks, let us know how Sanyo treats you.
post #3 of 20
Did the door open all the way, or did it open most of the way and then close?

I ask because if there's something causing the door to not open all the way, like a dislodged 'heat shield' (which a few people have reported), then this may be your problem.
post #4 of 20
Thread Starter 
No the door appears to open all the way. It opens, hear a couple clicks, then closes and the lights flash.


Thanks though.
post #5 of 20
whew, im glad i got the z3, didnt trust that moving door part, moving parts break quicker than manual stuff, sorry to hear about the Z4, im sure Sanyo will replace for you since you have all the info from the AVS forum to back you up.
post #6 of 20
Sanyo will fix it asap. I had good experience with them a few projectors ago.
post #7 of 20
Thread Starter 
Called Sanyo today around 2:00. Waited on hold for a couple of minutes, then was answered by a guy named Renae(?). Told him what was happening. He told me to get a Philips screwdriver and the projector. Had me take the case off (6 screws) and push a button inside. Then put it back together and it fired right up. He asked me what alt. I live at (~4500ft) and told me I need to adjust the fans. He then talked me through entering the service menu and adjusting the fans. The whole conversation lasted about 10 min.
I was very impressed with the customer service and was especially happy I didn't have to ship it out.

Thanks all.
post #8 of 20
Good to see a success story!
post #9 of 20
Sanyo needs a lot of posts that end like this...
post #10 of 20
That's an impressive customer service post there. Nothing makes one feel more comfortable than encountering someone who actually knows what they are talking about and can walk you through it without the "need to send it back" canned speech.
post #11 of 20
Quote:
Originally Posted by Ryan-T View Post

Called Sanyo today around 2:00. Waited on hold for a couple of minutes, then was answered by a guy named Renae(?). Told him what was happening. He told me to get a Philips screwdriver and the projector. Had me take the case off (6 screws) and push a button inside. Then put it back together and it fired right up. He asked me what alt. I live at (~4500ft) and told me I need to adjust the fans. He then talked me through entering the service menu and adjusting the fans. The whole conversation lasted about 10 min.
I was very impressed with the customer service and was especially happy I didn't have to ship it out.

Thanks all.

That is pretty impressive, considering most customer support lines are really nothing more than warm bodies answering phones with no idea how to fix anything.
post #12 of 20
Exact same thing happened to me a week ago (the Saturday of the Mayweather/De la Hoya fight). I had called Sanyo and spoke to someone there earlier and he suggested I send it to them. So I was about to, but I ran across this thread last night. I decided before I send it off, I'd call and ask for the guy at Sanyo named Ranae (sp?). When I called Sanyo, Ranae was actually the person that took my call. He took me through, I'm sure, the same process and my Z4 worked fine afterwards without having to send it off.

Thanks for posting this and I hope that anyone else that has this problem will find this post as helpful as I did.

Kudos to the tech guy @ Sanyo named Ranae (sp?).
post #13 of 20
I think the projector just didnt want to watch that boring fight, UFC FOREVER!
post #14 of 20
He's probably called René It's a french name.

On-topic, good to know, in case my Z5 crash
post #15 of 20
Ahh, that'd explain the name.

MangaSpawn64, have you had direct experience between both the Z4 and Z5? I'm looking for info trying to see if the Z5 is worth it to upgrade to, also what type of screen are you using with your Z5?

Thanks.
post #16 of 20
Hi,
I just got my Sanyo Z4 projector sent to me from the USA to Israel (got it from EBay).
The projector has 64 hours on it and since I got it I could not manage to enjoy it.
I am having the same problem; turning the projector on , manage to view the DVD signal / blue screen but after a few seconds the projector shuts off and the "Lamp replace" led and "power" led are flashing.

Tried the button trick but did not hear any soft "tick" sound.
Maybe I should try and adjust the Fan speed. How do I do that?
Anyone has a clue for me?

Assi
post #17 of 20
"Anyone has a clue for me?'

Don't buy from ebay. See if you can return it
post #18 of 20
Hi,
The guy I bought this projector from has a perfect score review on EBay and I am talking about 600 deals.
I assume the projector was hurt during the shipping.

Assi
post #19 of 20
This happened to my z4 and was instructed to do just the same. I live at close to 5,000 ft but i really hated the extra fan noise for the high elevation setting, so i went back in and changed it back and have had no problems with it in almost 2 years. I am a light user compared to some, only 900 hours in 2 years; but some days its on for 4-6 hours and other days completely off. The Z4 is still the best consumer electronic gear i've bought.
post #20 of 20
Same thing happened to me as well. I came across this thread after I bought a new bulb since mine already had over 2,000 hours on it. Another thread (not able to find it now) recommended to note which screws came from which location - excellent advice!

I took a picture for those of us who need something more visual. smile.gif

LEAD Technologies Inc. V1.01

I love this forum!
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