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post #91 of 951
7/18/07 at 2:24pm
I am planing on buying an EW and am leaning towards Mack from all the postive feedback. Had some questions: After Macks warrenty kicks in and you have to have your set serviced how does the payment to the service tech work? That is to say do I just show them my Mack warrenty at time of service and pay nothing and they get it directly through Mack or do I have to pay them, send Mack a reciet for the service and wait for Mack to send me a check? I of coarse would prefer to only show them my warrenty and not go through having to send out reciets wait for checks etc.. When you buy a Mack warrenty do you have send them a reciet to prove you bought the TV with 30 days of warrenty purchase? I am making sure my TV is here to stay prior to buying a EW I maybe on my 20th day past purchase since it took a week to be delivered before obligating to the EW will that be a problem?? Sorry for all the questions this is the first third party EW I have bought getting tired of paying through the nose from BB or CC EW. Thanks for any feedback.

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post #92 of 951
7/18/07 at 2:29pm
Quote:
Originally Posted by uhphikap View Post

Mack's replacement policy is as follows:

If the TV cannot be repaired for whatever reason, or it becomes cost-prohibitive to repair the unit, there are basically 2 things that can happen:

1. The TV will be replaced with a comparable model

2. You will be given a check in the amount of the current market value of your TV (which will obviously allow you purchase a similar TV to replace it)


Either way, you're not left out in the cold if your TV is not able to be fixed, or if you have a lemon.


Thanks,
Brian Pool
TapeWorks Texas

P.S. It's the San Jacinto River!

Thanks! Define comparable model, current which market value, and last but not least repaired to mfg specifications?
post #93 of 951
7/19/07 at 11:58am
I have a Hitachi 50V500 Rear projection LCD that is almost 5yrs old. I have had major repairs twice. - rear jack panel assembly, then the whole control board-lcd. All that was probably worth $1500+.

My 5 yr. ($399, I think) EW was a good deal!!!....and their service guys were good. It took about a week each time to get the appointment and then another week to get the part.

I am now getting an offer to extend coverage: 1 yr for $251, 2 yrs for $354.

Even though this is pretty high, I may go for it, since ANY repair from here on out will cost at least $200-500.

Normally, most modern audio/video components are pretty hardy and an EW is not worth paying for.

In the case of these big units, I recommend the ESP.
post #94 of 951
7/19/07 at 4:29pm
Quote:
Originally Posted by ozcot View Post

I am planing on buying an EW and am leaning towards Mack from all the postive feedback. Had some questions: After Macks warrenty kicks in and you have to have your set serviced how does the payment to the service tech work? That is to say do I just show them my Mack warrenty at time of service and pay nothing and they get it directly through Mack or do I have to pay them, send Mack a reciet for the service and wait for Mack to send me a check? I of coarse would prefer to only show them my warrenty and not go through having to send out reciets wait for checks etc.. When you buy a Mack warrenty do you have send them a reciet to prove you bought the TV with 30 days of warrenty purchase? I am making sure my TV is here to stay prior to buying a EW I maybe on my 20th day past purchase since it took a week to be delivered before obligating to the EW will that be a problem?? Sorry for all the questions this is the first third party EW I have bought getting tired of paying through the nose from BB or CC EW. Thanks for any feedback.

I'll pull your questions from your post and answer them below:

1. After Macks warrenty kicks in and you have to have your set serviced how does the payment to the service tech work?

Mack takes care of the payment to the service facility for repairs. In most cases, they will just give them a credit card number from what I've been told by my Mack rep. Before getting the service performed, you MUST CONTACT MACK via their website or via phone to file a claim.

2. When you buy a Mack warrenty do you have send them a reciet to prove you bought the TV with 30 days of warrenty purchase?

You will NOT need to send anyone a receipt when you purchase your warranty. You WILL need to provide that documentation to Mack if you ever need service on your TV, and you may also need your warranty certificate at that time as well. You will receive your warranty certificate in the mail from TapeWorks Texas in approx 7-10 days after placing your warranty order, and I would suggest that you keep all of your paperwork together in an easily accessible location so you can locate it if you need service.


You can certainly wait until the 20th day to purchase your warranty, that will not be a problem.

If you have any further questions, please let me know.

Thanks,
Brian Pool
TapeWorks Texas
post #95 of 951
7/19/07 at 4:44pm
Brian,

Just for clarification regarding the bulb warranty,

One thing that was mentioned in the earlier thread that got deleted was that if you get the bulb warranty and you need to use it, you need to find a bulb, put up the money and then fax a copy of the receipt to Mack for reimbursement.

I'm assuming this is still the way they handle this warranty?
post #96 of 951
7/19/07 at 5:24pm
Quote:
Originally Posted by gvg45 View Post

Brian,

Just for clarification regarding the bulb warranty,

One thing that was mentioned in the earlier thread that got deleted was that if you get the bulb warranty and you need to use it, you need to find a bulb, put up the money and then fax a copy of the receipt to Mack for reimbursement.

I'm assuming this is still the way they handle this warranty?

Yes, the bulb warranty can still be handled in the manner you described. The reason for this is in the interest of time, so that you are without a bulb for the shortest time possible. By allowing you to make the purchase yourself, you're not having to wait for someone else to do it for you. I recently had to get a bulb replaced for my personal TV at home using the Mack Bulb Warranty, and I received my reimbursement check from Mack in less than 20 days. Other AVSForum members have noted before that they received their reimbursement checks in less than 15 days. I'm told they cut checks twice a month, so it likely just depends on where you fall in that cycle.

Thanks,
Brian Pool
TapeWorks Texas
post #97 of 951
7/19/07 at 6:21pm
Quote:
Originally Posted by uhphikap View Post

I'll pull your questions from your post and answer them below:

1. After Macks warrenty kicks in and you have to have your set serviced how does the payment to the service tech work?

Mack takes care of the payment to the service facility for repairs. In most cases, they will just give them a credit card number from what I've been told by my Mack rep. Before getting the service performed, you MUST CONTACT MACK via their website or via phone to file a claim.

2. When you buy a Mack warrenty do you have send them a reciet to prove you bought the TV with 30 days of warrenty purchase?

You will NOT need to send anyone a receipt when you purchase your warranty. You WILL need to provide that documentation to Mack if you ever need service on your TV, and you may also need your warranty certificate at that time as well. You will receive your warranty certificate in the mail from TapeWorks Texas in approx 7-10 days after placing your warranty order, and I would suggest that you keep all of your paperwork together in an easily accessible location so you can locate it if you need service.


You can certainly wait until the 20th day to purchase your warranty, that will not be a problem.

If you have any further questions, please let me know.

Thanks,
Brian Pool
TapeWorks Texas

Let me make sure I have this clear. As long as I purchase the Mack warrenty over the web within the 30 day limit I will be fine. I figured you would registor the TV at the time you purchase the warrenty.. However I read a post somewhere you had to registor the set with the serial number etc. after you recieve the warrenty packet prior to the 30 day limit. If it takes 7-10 days to recieve the packet waiting 20 days past said purchase will be cutting it really close. Also except when purchasing a bulb all other services Mack would take care of all fees up front as long as they are aware of approved services before hand.. With bulb you purchase Bulb yourself to get it faster fax them a reciet and get a check in 20 days or so. Thanks for the feedback. You have been a big help...
post #98 of 951
7/19/07 at 6:42pm
Quote:
Originally Posted by ozcot View Post

Let me make sure I have this clear. As long as I purchase the Mack warrenty over the web within the 30 day limit I will be fine.

Yes, that is correct.

Quote:
Originally Posted by ozcot View Post

However I read a post somewhere you had to registor the set with the serial number etc. after you recieve the warrenty packet prior to the 30 day limit. If it takes 7-10 days to recieve the packet waiting 20 days past said purchase will be cutting it really close.

As long as you PURCHASE the warranty within 30 days of your TV purchase, you will be fine. You can register the warranty after you receive your paperwork in the mail. This is noted on the warranty pages on our website in the FAQ HERE, HERE, and HERE. It's the 2nd question answered in each of the FAQs, just for future reference.

Quote:
Originally Posted by ozcot View Post

Also except when purchasing a bulb all other services Mack would take care of all fees up front as long as they are aware of approved services before hand.. With bulb you purchase Bulb yourself to get it faster fax them a reciet and get a check in 20 days or so. Thanks for the feedback. You have been a big help...

Yes, correct again. Happy to help. Please let me know if I can be of further assistance.

Thanks,
Brian Pool
TapeWorks Texas
post #99 of 951
7/21/07 at 8:19pm
Quote:
Originally Posted by valoidr View Post

Thanks! Define comparable model, current which market value, and last but not least repaired to mfg specifications?

Tapeworks interpretation?
post #100 of 951
7/22/07 at 5:44am
Here is another alternative. At least for Sony Owners that is. Buy the Bulb Replacement coverage from Repairmaster for for three years and Buy the 5 year extended warrenty from Sony that does not include Bulb replacement. You could go with the 3 year from Sony to save a bit of green and still will be covered on all fronts. It looks like the Repairmaster Bulb coverage starts like Mack at time of purchase but in that case wait till you are on the 90 day point and that will extend your Bulb coverage almost three years that way the coverage will not overlap Sony's one year bulb coverage at least only by 90 days or so (LOL). This seems like a good alternative or am I missing something?? Or you could go all repairmaster 3 year bulb with the Repairmaster 5 years service "that is Less than Sony's" for a bit less than splitting the coverage between two companies. Wondering if it would be best to have all warrenties with one single company or if that would even matter. Just thinking Having Sony for the major repairs may give you peace of mind knowing they are not going anywhere. At least with this alternative you are not forced to buy within 30 days past such a big purchase. Mack looks to be a great company just looking at all alternatives.
post #101 of 951
7/23/07 at 10:02am
Quote:
Originally Posted by valoidr View Post

Define comparable model, current which market value, and last but not least repaired to mfg specifications?

Tapeworks interpretation?

valoidr,

Sorry, I must have missed that question previously, although I'm not certain how much more I can explain the terms you are requesting definitions for, but I'll try.

Comparable model is just that...a model comparable to the model you own. Obviously, if the same model is still available, that's more than likely what you will get, however, odds are, with the way technology continues to progress, the same TV would not be available, so it's possible that you would get the "latest and greatest" with comparable features to the TV you purchased. If you need more explanation than this, I am sorry, but I will have to refer you to Mack at 1-800-252-MACK.

Current Market value is what the TV is worth. For instance, if the TV is determined o be worth $1000, then the $1000 you receive would be then, in turn, be able to pay for a TV of the same value of and with the same features as the one you purchased originally. Again, if you need more explanation than this, I am sorry, but I will have to refer you to Mack at 1-800-252-MACK.

Repaired to mfg specs just means that your TV will be returned to proper operating condition per the mfg specifications. I'm not sure how I can further explain this. Again, if you need more explanation than this, I am sorry, but I will have to refer you to Mack at 1-800-252-MACK.

Thanks,
Brian Pool
TapeWorks Texas
post #102 of 951
7/23/07 at 9:33pm
Quote:
Originally Posted by uhphikap View Post

valoidr,

Sorry, I must have missed that question previously, although I'm not certain how much more I can explain the terms you are requesting definitions for, but I'll try.

Comparable model is just that...a model comparable to the model you own. Obviously, if the same model is still available, that's more than likely what you will get, however, odds are, with the way technology continues to progress, the same TV would not be available, so it's possible that you would get the "latest and greatest" with comparable features to the TV you purchased. If you need more explanation than this, I am sorry, but I will have to refer you to Mack at 1-800-252-MACK.

Current Market value is what the TV is worth. For instance, if the TV is determined o be worth $1000, then the $1000 you receive would be then, in turn, be able to pay for a TV of the same value of and with the same features as the one you purchased originally. Again, if you need more explanation than this, I am sorry, but I will have to refer you to Mack at 1-800-252-MACK.

Repaired to mfg specs just means that your TV will be returned to proper operating condition per the mfg specifications. I'm not sure how I can further explain this. Again, if you need more explanation than this, I am sorry, but I will have to refer you to Mack at 1-800-252-MACK.

Thanks,
Brian Pool
TapeWorks Texas

Thanks - one more question which I think you can answer. When you mention current market value are you saying for a new set - not depreciated value?
post #103 of 951
7/24/07 at 4:25pm
Quote:
Originally Posted by valoidr View Post

Thanks - one more question which I think you can answer. When you mention current market value are you saying for a new set - not depreciated value?

Yes, that is correct.

Thanks,
Brian Pool
TapeWorks Texas
post #104 of 951
7/26/07 at 8:14am
Ok guys,
I just bought a Samsung HLS-5679W LED DLP.... where would you recommend buying the warranty from and how long do I have to buy it from the time I purchased the TV? Thanks for your help
post #105 of 951
7/27/07 at 6:21am
anyone?? sorry for the impatience i'm kinda in a hurry to get the warrany taken care of... thanks for any help you guys can give me!
post #106 of 951
7/27/07 at 9:59am
Quote:
Originally Posted by swoosh1014 View Post

anyone?? sorry for the impatience i'm kinda in a hurry to get the warrany taken care of... thanks for any help you guys can give me!

I am in the same boat as you! I have had my new set for approximately 2 weeks. Here is what I know:

Brian from tapeworks, (read back through this thread) offers a mack warranty for the best price I've seen to avs members. you must get it within 30 days of purchase, I think, so real soon for me. You can get the warranty with or without a bulb warranty included.

If you used your credit card to purchase your set, some companies offer free one year extension to mfr warranty plus availability of purchasing an extended warranty. not sure how long you have to purchase.

Finally, I've heard RepairMaster offers a reasonably priced warranty and you have until 90 days before the mfr warranty expires to purchase it.

I don't know how ANY of these warranty offerers are about fixing problems - ie. what is NOT included in the limited text. I don't know of anyone who has had problems or good experiences when trying to make a claim.

So, you must decide which is best for you and quickly! I have to decide too! Hope this helps a little.
post #107 of 951
7/27/07 at 12:08pm
I plan on buying a Samsung DLP this weekend, and I also am trying to figure out if it is worth getting an extended warranty. Can anyone clarify if the MACK 3 year warranty will start after the extension due to my credit card? i.e. The TV has a 1 year warranty, and purchasing with my CC doubles it. Will MACK cover years 2-4 (effectively ignoring the CC extension), or years 3-5 (starting after the CC extension)?
Thanks!
post #108 of 951
7/27/07 at 12:53pm
My interpretation is the Mack Warranty would cover years 2-4, because it starts after the manufacturer's warranty. The CC does extend the warranty from the original 1 year to 2 years, but I don't think that you can consider it a manufacturer's warranty. During the 2nd year, the CC company's insurance policy is paying for any service that has do be done.
post #109 of 951
7/27/07 at 2:53pm
Quote:
Originally Posted by rocketeer View Post

My interpretation is the Mack Warranty would cover years 2-4, because it starts after the manufacturer's warranty. The CC does extend the warranty from the original 1 year to 2 years, but I don't think that you can consider it a manufacturer's warranty. During the 2nd year, the CC company's insurance policy is paying for any service that has do be done.

I asked the same question a couple weeks ago, and Brian from Tapeworks confirmed what you said - Mack warranty starts after mfr warranty; not cc warranty.
post #110 of 951
7/30/07 at 2:13pm
Quote:
Originally Posted by sjr14221 View Post

I asked the same question a couple weeks ago, and Brian from Tapeworks confirmed what you said - Mack warranty starts after mfr warranty; not cc warranty.

That is correct. The Mack Warranty will only extend the manufacturer's warranty. It will not extend any other extensions of the manufacturer's warranty. Therefore, in the example described above, the Mack Warranty would cover years 2-4 as noted. I have had customers tell me that their credit card would give them the 1 year credit card warranty AFTER the Mack Warranty, but you will need to check with your individual cc company to confirm/deny that.

Thanks,
Brian Pool
TapeWorks Texas
post #111 of 951
8/1/07 at 4:01pm
Last warranty question for Brian:

The Mack website states that only DLP, LCD, Plasma Displays, and video projectors are covered. My tv is a LCOS tv. How do I know this tv is covered for bulb protection?

Thanks (I've managed to get to within a week of my 30 days , so I need to decide!
post #112 of 951
8/2/07 at 11:59am
Quote:
Originally Posted by sjr14221 View Post

Last warranty question for Brian:

The Mack website states that only DLP, LCD, Plasma Displays, and video projectors are covered. My tv is a LCOS tv. How do I know this tv is covered for bulb protection?

Thanks (I've managed to get to within a week of my 30 days , so I need to decide!

Actually, here's a direct quote from the Bulb warranty page:

Quote:
This warranty applies only to DLP, LCDS, LCD or Plasma Displays and video projectors and allows the owner 2 bulb replacements for the period of the warranty.

Here's a LINK TO THAT PAGE.

The LCDS is actually LCOS. It certainly covers LCOS because I just had the bulb in my LCOS replaced using my Mack Warranty!

Thanks,
Brian Pool
TapeWorks Texas
post #113 of 951
8/2/07 at 2:53pm
great info; I will be buying an extended warranty for our new DLP. I will post back my info when the set is delivered and I pick the EW.
post #114 of 951
8/2/07 at 7:16pm
Quote:
Originally Posted by koan View Post

Anyone have experience with the Philips warranties? I'm thinking about going with the 5-year bulb replacement warranty here and the 5-year extended warranty here. Or maybe I should just go with the 3-year bulb warranty. How many years should a bulb last?

Those 2 warranties look very good. Anyone have any experience using that vendor?
post #115 of 951
8/2/07 at 7:42pm
Quote:
Originally Posted by uhphikap View Post

Mack's replacement policy is as follows:

If the TV cannot be repaired for whatever reason, or it becomes cost-prohibitive to repair the unit, there are basically 2 things that can happen:

1. The TV will be replaced with a comparable model

2. You will be given a check in the amount of the current market value of your TV (which will obviously allow you purchase a similar TV to replace it)


Either way, you're not left out in the cold if your TV is not able to be fixed, or if you have a lemon.


Thanks,
Brian Pool
TapeWorks Texas

P.S. It's the San Jacinto River!

Very nice, looks like you all will be getting my business. I will be receiving my team next week since it is being shipped directly from Mits since it is replacing my lighting damaged mits. Once it arrives I will give you all a call to get the warranty.

Thanks,
Todd
post #116 of 951
8/3/07 at 8:57am
Quote:
Originally Posted by todd03blown View Post

Very nice, looks like you all will be getting my business. I will be receiving my team next week since it is being shipped directly from Mits since it is replacing my lighting damaged mits. Once it arrives I will give you all a call to get the warranty.

Thanks,
Todd

Sounds good Todd!

Thanks,
Brian Pool
TapeWorks Texas
post #117 of 951
8/3/07 at 10:21am
Brian, I am pretty sure that I screwed up.

I received my tv on July 11th. However, last night when I got out my packing slip to sign up for the warranty, I discovered that the ship date (and date billed to my cc) was July 2. Thus, it is more than 30 days from the ship date but not more than 30 days from the delivery date.

So, can I still get the Mack warranty? I'm thinking probably not....

Time sure flies!

Thanks
post #118 of 951
8/3/07 at 9:32pm
Quote:
Originally Posted by sjr14221 View Post

Brian, I am pretty sure that I screwed up.

I received my tv on July 11th. However, last night when I got out my packing slip to sign up for the warranty, I discovered that the ship date (and date billed to my cc) was July 2. Thus, it is more than 30 days from the ship date but not more than 30 days from the delivery date.

So, can I still get the Mack warranty? I'm thinking probably not....

Time sure flies!

Thanks

Do you have proof of the delivery date of July 11th? Some sort of tracking information you can print out or anything? If so, then you can use that date. If not, I can still get you taken care of, as there is a short grace period beyond the 30 days, but you need to let me know ASAP. Please place your order and then email me at tapeworksbrian@sbcglobal.net so I can get it into the system ASAP. We're closed on the weekends, but I check my email (and respond to AVS message boards ) if I have time on the weekends.

Thanks,
Brian Pool
TapeWorks Texas
post #119 of 951
8/5/07 at 3:03am
Brian - would a factory recertified Westinghouse LCD purchase (it gives 90 day warranty) qualify for the extended warranty?
Secondly, this might be a stupid question to ask, do LCD TVs have bulbs?
post #120 of 951
8/5/07 at 7:18pm
Hi, I'm currently on the ropes between this and the VISA Extended Warranty. The prices of both are negligable, since they're relatively the same, though VISA is a couple less. The only problem with VISA is that from what I interpret from their warranty information is that you only get ONE warranty service and that will be it. So if I purchase a 5 year extended warranty for a refurb item, and use it at the 1 year mark, even if it is a 100 dollar repair, that repair will mean that the warranty is fullfilled and I lose the remaining 4 years of coverage. Will mack warranties "expire" or be considered fullfied in good faith after the first warranty service? This doesn't seem like a good warranty plan as what if the same problem that was supposedly fixed occurs again a week after service.
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