2007 Samsung LED Owner's Thread (HLT XX87/89S) - Page 475

Finally got it worked out yesterday. EnR department (Exchange & Replacement) was not very responsive to me returning phone calls. I always got Voicemail. They always called the house in the middle of the day even though I left them my cell number... Enough complaining....

When I talked to the EnR rep, he repeated the $600 for the UN60ES6500FXZA. I asked about the 7100 and mentioned that they were $130 different on the Samsung page. He said that did not matter that they had a price list they used. Upcharge was $200. I said sold. I even got an email with the confirmation (1st of the EnR emails that ever made it).

It is not in stock, so I am looking at an early Feb delivery. As long as the current set powers on on Superbowl Sunday, my wife won't kick me out of the house. She has already made the threat.

I wonder if the price difference is related to shipping: new set to you and old set back to Samsung. They told me who the shipping company was, but that is written down at work. Perhaps our shipping costs are different. The other thought I had yesterday is that the EnR price list covers manufacturing costs. (Maybe a shipping cost in there too based the difference between your original offer and mine). It has to cost them real money to dispatch a repair shop. If they are covering their costs by offering us a discounted TV and getting the DLP liability to disappear, it is a win for them and us.

I was not smart enough to ask the price of the upcharge to the 7500 series. That would be a good data point.

I orignally paid $1700 for the 6187 and got 5 years of service. I invested in a red LED that I replaced and had several service visits that were paid for by Samsung. I am now paying $800 for a TV that is now $1800 on Amazon. The $1800 price is the lowest it has been. I think I did OK.



When you talk to the EnR rep again, why don't you challenge the $750 number with my $600 offer. You don't have anything to lose. Another thought might be the 60" plasma. There are 3 models in the 60". Keep us posted on your progress.

Just got off the phone with the samsung exchange dept.According to the rep I spoke with the cost difference was due to my TV being a year older.I bought it when it was a brand new model in spring of 2007.I decided to go with the UN65EH6000FXZA.It has no smart features(netflix,web etc..),no 3D and 1 less HDMI input,none of which is a big deal for me. I was able to get it for $650,which Im happy with.The smart features would have been nice but I use a bluray for that anyway and rather have the larger screen for less money.Im not interested in 3D at all.As a reference I could have gotten a UN60ES6500F(60" smart features and 3D) for $750, the UN65ES6500F(65" smart features,3D) for $950.
Edited by BopperG - 1/28/13 at 10:35am

Good for you. Very interesting on the one year older aspect. That never occured to me.

So much for having to wait for a mid-February delivery... Wife got a call today saying delivery would be Wednesday.

Hey guys,
long time lurker but never registered or posted until today. there's a ton of info on here so i've never had to.

so looks like i've got the old DMD board issue. i've been waiting patiently to see how bad it could get in hopes that if i send samsung a picture they won't try to say it's not the board... well I probably have 200 dead pixels at this point, easy -- so it's time.

part one of my question. i know these sets were outside of any recall or CAL settlement so I'm bracing for the worst. i had my hopes up about executive care but their number is "no longer connected" -- so much for that. so you guys who got the DMD board replaced on these -- what's your secret? can you get patched through to executive care if you're on with vanilla samsung support? what about trying to get through to a tech support rep instead of a customer support rep? should I go through facebook? anything?

part two -- dengland, what kind of HDMI problems were you having? i've had intermittent issues before which i had always assumed was due to a crappy cable... but i recently replaced my tv stand and since then the issues have been much worse, with different "signal" errors, and now there's static and flashing which sometimes occurs on the screen until it warms up. i am wondering if it's the I/O's on the mainboard, because i would think if the cable was bad it couldn't negotiate the handshake... and said problem only happens with HDMI (though i haven't tried RGB yet). i just got a replacement HDMI cable, so we might find out tonight.

guess at this point i'm wondering if i should even do the DMD if (when) samsung shoots me down. thanks in advance for your help.

Sounds like the DLP chip to me. I got that replaced in August of 2011. Should be a post on here about that.
What you describe sounds very familiar. It must be the same problem.

You have so much wrong right now a call to Samsung cannot hurt.

so you had handshake and/or static issues? good to know.
swapped the cable and so far so good. i figured even with crap cables i wouldnt have three defects... but well see what happens with this one.

samsung call is going to happen soon... hoping someone can give me a tip for the best shot at getting it fixed. dengland, i did see your post but executive care doesn't have a publicly available direct lien as far as i can see.

Yeah, dead pixels = DMD chip.I had mine replaced last year but it was covered by a third party warranty.I've seen a new ones on ebay going for $150 or so,used for under a 100.I doubt samsung will hook you up, but it's worth a shot. I only had 1 dead pix when I had mine replaced,I dont see how you deal with 200! Good luck.

cell phone camera doesnt do it justice. this was from about 2 weeks ago. pro tip: it hasnt gotten better.

yeah, that looks really bad, i'm sure mine would have gotten to that point, fortunately mine was under warranty as it was over 2 years ago

i would say that you should start by emailing your situation to samsung, along with photos, and ask if they can give you a number to call

whether they give you a number or not i would call and see what they can do for you...it can't hurt to try

if you don't get help from samsung, replacing the dmd chip is not too difficult as long as you have the service manual, if you can get your hands on one that functions to me it would be worth it to replace it



as for your handshake issues, i started using the 3D capabilities with a panasonic player and it would cut out, the screen would go static, etc.

well, it turned out to be the cable was just bad, so hopefully that's all it is for you

*Deleted*
Edited by nickels55 - 2/15/13 at 7:23am

got the manual from a few pages back.

fingers are crossed for the cable, since if it keeps happening with the new one, i might just pray that my caps on the PS go out.

which reminds me... this was a thought i had the other night -- if i call in to samsung and they tell me im out of luck on the DMD, im entertaining opening up the set to see if the caps have any sign of fatigue. think that two service calls on the same set within a couple weeks would be a red flag for samsung?

I would try the email route first as sneakking suggested.Realistically, they wont pay for the dmd chip, but it is worth a shot.If you call and tell them you are having an intermitant powerering up issue,they will schedule a tech who will try to order the new PS boards(paid for by the cap settlement).If the PS boards are still unavailble,samsung will offer an exchange which will cost a few bucks (see my previous posts).Sounds like to me you are having 2 issues,1-the DMD chip ($150) and since you already replaced your HDMI cable and still have the problem,you have a video board problem which is soldered to the main board ($300).You'll need to spend $450 to fix your set yourself.If you can get on the exchange program,I wouldnt try to fix it myself.That's the big if. If samsung got the PS boards back in stock, I dont think you'll get it offered.Worst case scenario,you get your power supply boards replaced for free but still have stuck pixels and hdmi issues..Best case scenario you get on the exchange program and spend around 600 and get a new TV.I know no one wants to spend money, but to get a working set you'll need to spend atleast 450.Sucks.

theres a lot going on with this tv, so to clarify
DMD is shot, never had doubts about that.
HDMI was having issues, but they seem to be better with the cable. time will tell, as it is an intermittent issue.
PS -- at present -- is fine and i don't have any symptoms, but I've read about some people who also didn't have issues but their caps were still visibly fatigued.

so the question is... do i:
a. call samsung now for a shot at the DMD replacement -- and replace it either way
b. wait for a month or two to see if the HDMI has more issues... at which point i can know what i'm getting into financially
c. open the set to see if the caps still look pristine. based on the recent issues ive had, i am starting to wonder. if they don't look good, then try to get on replacement program ASAP.

or some combo of the above. i'm pretty handy so I don't think looking at the PS will be too bad but i haven't opened a tv in my life. if it's 3-4 hours to check the caps then it will be hard for me to find time.

question b is if i start a claim on the DMD and they say forget it, do you think the set would be redflagged if i try to make a PS claim to get on replacement program.

Dude, I dont see how you live with all those deasd pixels,it would drive me nuts.I would call the samsung cap settlement number now and get the ball rolling.Your entitled to replacement boards regardless if currently having a problem or not.You'll know within a week if you could get on the exchange program.Even if you do, you dont have to take them up on there offer.If the new cable is doing the trick,then all you need is a DMD chip,which is about 150 fix,not bad..I seriously tried to get samsung to replace my main board and they said no,a month later i created another bad cap claim with no issues, so I seriously doubt you'll be flagged.

I just read the settlement, and you are correct -- i am entitled to a replacement board or at least caps. Good to know -- I didn't pick up on that in the summary. Can someone confirm that they are "definitely" transitioning everyone from the settlement to the replacement plan at this point? Sweet scheme for SEA by the way -- flip a TV at cost instead of paying a tech to replace the board? Slick.

And since I just got a job offer for "an assload" more money than I'm making now, I think I know where I go from here if replacement plan is on the table. Suffice to say, my answer today vs 24 hours ago are pretty different.
Lately when I've had time to watch TV I've been at the intersection of "too drunk to notice" and "too drunk to care".

bump... does anyone have a way to confirm that if i request caps that i will go on the replacement plan?

if so i'm getting the ball rolling today.

I think there is only 1 way to find out.Try it.Call the settlement # ,make sure you have model and serial # handy.Tell them you are having intermitant power up problems.The'll create a service ticket and assign the ticket to a local tech,who will contact you and should try to order the replacement boards.There are 2,main which lives ontop of the metal cage on the left of the set, and the sub board which lives to the far right of the set.At this point if the tech can not order the parts,you'll get an email from samsung stating you'll be transferring to the exchange program.If he can order the parts, and they arrive,that would prove that the exchange window only lasted until the board shortage was over.If at that point ,you dont want the new boards,simply cancel your servcie ticket.Although,I dont se why you would want to do that,it wont cost anything.Good Luck, hopefully you can get on the exchange program.The longer you wait, you'll be giving samsung more time to get the parts in...

good point good point.

will call today see how it goes. thanks for the advice!

Let Us know how it goes.At first I was bummed becasue I was actually asigned a tech and he called me to set up an appointment and he let me know he ordered the parts and should be in a few days.A couple days later I received my samsung exchange email.I was happily surprised.

i'm currently assigned a tech and waiting to hear from them. from what i've seen on here, that's per regular... seems like the cap support people have no idea whats going on & if theyre in stock.

heard from the tech who said that they will come out and replace the parts if theres any issue. i said whether theres an issue or not, i want it replaced, thats whats in the settlement. they told me to call samsung and have the ticket amended to say that they were authorized to replace working parts.

called samsung, they said i was absolutely right, and that they would call the tech to "straighten things out". the rep sounded unhappy as they suspect the tech is trying to warehouse parts -- which i will note have already been ordered. no mention if they are in or out of stock.

[EDIT:

heard from tech. says they ordered the board but they're backordered. waiting to hear from EnR
]
Edited by yudkib - 2/20/13 at 12:43pm

Nice,that sounds promising!

it does but the waiting is brutal.

I created my ticket on the morning of 1-21 and got the email regarding the exchange on 1-25 at the end of the day, so I think your looking ate a 5 day wait.Fingers crossed.

so i decided to pull my service ticket on the otherwise totally useless "samsung cares" app...

Current Status: Transferring repair to exchange

In the immortal words of Howard Dean, [edit: word]

NICE,you got in. Now you just have to wait for the official email,which still might take a few days.Plus you'll need to decide which tv you want.You don't have to acccept what they offer.You can pick a different model,you'll just need to pay a little more or less,depends on the model.It's a good thing you put the kabosh on that tech wanting to look at the set first.

Saw the 6500 and 7100 side by side and would definitely want to make the jump. Also glad to see they were willing to price a size increase as I wouldn't mind a 55". I'm currently on a 5087s and being that its late model and 50" I'm HOPING the charge for the 6500 will be $500 then 150 for the upgrade and 150 for the jump to 55", so out the door for 800 to get the 7100 in a 55".

edit: I'm also somewhat disappointed that Samsung thinks the 6500 is the closest thing to the DLP's. I wasn't that impressed with the picture quality of 6500 when I saw it in-store, and based on the reviews online, I'm not the only one that thinks so. the original MSRP on that set is also 1900 versus 2400 for the DLP... so questionable logic there. the "positioning" of the 6900 or 7100 is probably what's actually comparable in their current lineup.

also, just realized they don't do a 7100 in 50", only 46 and 55. So fingers crossed the bump isnt over 300.
Edited by yudkib - 2/22/13 at 6:06am

Well 5 and 1/2 years and the Red LED died last night. Just ordered the part; wish me luck!

The good news is that the red LED is still in stock somewhere! Good luck - there is a youtube video walk-through somewhere in this thread.

BTW - can you tell us where you got the red LED, the part number and price? I know it is all in the pages here somewhere but having updated info never hurts.

been waiting for exchange for 5 or 6 days but still nothing. brutal.