Quote:Finally got it worked out yesterday. EnR department (Exchange & Replacement) was not very responsive to me returning phone calls. I always got Voicemail. They always called the house in the middle of the day even though I left them my cell number... Enough complaining....
When I talked to the EnR rep, he repeated the $600 for the UN60ES6500FXZA. I asked about the 7100 and mentioned that they were $130 different on the Samsung page. He said that did not matter that they had a price list they used. Upcharge was $200. I said sold. I even got an email with the confirmation (1st of the EnR emails that ever made it).
Thank you for being a valued Samsung customer. You were submitted for a Standard Exchange on 01/25/2013 for model: HLT6187SX/XAA, serial number AK9H3CKQ102. Currently Samsung would like to provide you with an exchange offer of the UN60ES7100FXZA for a fee of $800.00. Based on the features and specifications of your original unit Samsung feels that this is the most comparable unit based on our inventory. If you would like to review the features and specifications for this model you can do so at http://www.samsung.com/us/.
It is not in stock, so I am looking at an early Feb delivery. As long as the current set powers on on Superbowl Sunday, my wife won't kick me out of the house. She has already made the threat.
I wonder if the price difference is related to shipping: new set to you and old set back to Samsung. They told me who the shipping company was, but that is written down at work. Perhaps our shipping costs are different. The other thought I had yesterday is that the EnR price list covers manufacturing costs. (Maybe a shipping cost in there too based the difference between your original offer and mine). It has to cost them real money to dispatch a repair shop. If they are covering their costs by offering us a discounted TV and getting the DLP liability to disappear, it is a win for them and us.
I was not smart enough to ask the price of the upcharge to the 7500 series. That would be a good data point.
I orignally paid $1700 for the 6187 and got 5 years of service. I invested in a red LED that I replaced and had several service visits that were paid for by Samsung. I am now paying $800 for a TV that is now $1800 on Amazon. The $1800 price is the lowest it has been. I think I did OK.
When you talk to the EnR rep again, why don't you challenge the $750 number with my $600 offer. You don't have anything to lose. Another thought might be the 60" plasma. There are 3 models in the 60". Keep us posted on your progress.