Originally Posted by JRWalker
Yesterday, I got a call from Samsung regarding my HLT5689S' capacitor problem. She offering me $300 in exchange my set. I said that I did not consider that a fair offer, especially since some had gotten replacement offers. The woman who I spoke to said that no one has ever received an exchange under the agreement and that they have only provided what was in the settlement agreement.
Is that true?
During their first call I refused to accept or reject the $300 in exchange for my 5689S. I told Samsung that I did not think that the offer was fair and wanted to think about it. She said that I had two days and they would call back. Monday March 25th received a call from Samsung Exchange & Refund Department. She wanted to know if I had made up my mind about the $300 offer. I was polite and calm during the whole conversation. I find that if you are loud and rude support people just want to get you off the phone quickly. If you are polite and reasonable it makes them want to help you because many of the people they talk to are not.
On this latest call for the first several minutes of conversation, I avoided making a choice on the unfair $300 offer. She finally said something like “what would satisfy you?” I replied “something that would not leave me without a TV.” To that she said "We can do something about that." She said that she would check which 2013 models were available at this time and what the out of warranty replacement cost would be. I told her to email me 3 options for LED sets. She said that Plasma sets had good pictures and my concerns about Plasmas were for old ones and fixed in newer models.
Tuesday March 26th she sent me the list and after reading about new Plasma TVs emailed back requesting 3 Plasma TV options.
2013 LED models that were available at time of my inquiry. Subject to change.:
UN55F6300AFXZA with an-out-of warranty fee of $600.00
UN55F6400AFXZA with an-out-of warranty fee of $750.00
UN55F7500AFXZA with an out-of-warranty fee of $1,500.00
UN55F8000AFXZA will be available in summer
2013 Plasma TV models that were available at time of my inquiry. Subject to change.:
PN60F5300AFXZA with an-out-of warranty fee of $550.00
PN60F5500AFXZA with an-out-of warranty fee of $650.00
PN60F8500AFXZA with an-out-of warranty fee of $1500.00
Note that I have a 56” model and the above are 60” because there is no 55/56” 2013 Plasma. The out-of-warranty fee depends on the age, size, and model of your set. Mine is a 5689S.
Went to local BestBuy and Samsung’s 2012 Plasma looked ok, but could not see any dark scenes that DLPs display much better than Plasmas. Did some research and found fantastic reviews for PN60F8500AFXZA. http://reviews.*******************.com/samsung-plasma-tv/samsung-pn60f8500.html
where **** is plasma tv buying guide (without blanks).
Sent offer acceptance email on Friday for PN60F8500AFXZA with an-out-of warranty fee of $1500.00. MSRP is $3149 and Amazon $2997.99 delivered. Called this morning because I had not received a reply to my email and charged the $1500 on my credit card. Delivery will be in 7-10 days.
I decided to buy the Samsung 2013 F8500 Plasma TV. But, would not have bought an earlier year or different model Plasma. The Samsung 2013 F8500 seems to have significant improvements over other years and models, based on my reading.
When I recently replaced my DLP chip I did the recommended lens cleaning so the picture on my 5689S seems as good as new. But, I have no way of knowing when it will fail and become unrepairable because of a lack of parts.If you have a set covered by the Capacitor Agreement http://www.samsung.com/us/capacitorsettlement/ it is to your advantage to go thru the process of having your set checked even if it is not slow to turn on.
The capacitors could be going bad but not yet showing swollen tops. Five months from now will be too late. Fill out the Settlement form and get the process started ASAP.
If you are interested in this subject then continue reading my newer posts in this forum for additional information.Mitsubishi has a similar settlement. See http://www.avsforum.com/t/1310024/problems-with-a-older-tv-new-isnt-always-better-try-repairing-it-first/0_100#post_21820806Edited by JRWalker - 4/29/13 at 9:03am