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2007 Samsung LED Owner's Thread (HLT XX87/89S) - Page 479

post #14341 of 14847
Quote:
Originally Posted by nickels55 View Post

Here's what mine looks like with a test pattern - this is a big time help for checking the geometry:



Needless to say, I feel very lucky that mine is near perfect.

That's pretty much the same as the geometry on my TV. Near perfect on the tops and sides, and ever so slight bowing on the bottom, which is only barely noticeable when a full screen ticker is running across the bottom of the screen.
post #14342 of 14847
Quote:
Originally Posted by Charlie Kocis View Post

. Also this morning a 2nd stuck white pixel cropped up about 2 inches from the 1st one.

I can tell you it will probably go downhill fast. I had only 1 for for quite a while.Then it went to 2, then 4 very quickly.
post #14343 of 14847
Quote:
Originally Posted by justlou View Post

I can tell you it will probably go downhill fast. I had only 1 for for quite a while.Then it went to 2, then 4 very quickly.

Yeah I just ordered the replacement chip from shopjimmy a few hours ago. They're backordered till Tuesday and I payed the extra $5 for 2-day shipping. In the meantime the service center place is comming out to change the caps on the main board on Monday. All of this s*** is REALLY starting to give me a MAJOR headache!!!!!
post #14344 of 14847
Quote:
Originally Posted by Charlie Kocis View Post

Yeah I just ordered the replacement chip from shopjimmy a few hours ago. They're backordered till Tuesday and I payed the extra $5 for 2-day shipping. In the meantime the service center place is comming out to change the caps on the main board on Monday. All of this s*** is REALLY starting to give me a MAJOR headache!!!!!

On the bright side, at least these DLP's can be fixed. If the chip or LED's go, you can replace them yourself fairly cheaply. On the other technologies like LCD and Plasma, etc., there are really no user serviceable parts.
Edited by justlou - 4/22/13 at 12:26am
post #14345 of 14847
Quote:
Originally Posted by Charlie Kocis View Post

Ok so the service center called and said they have the replacement caps for the main power board and the main power boards themselves are no longer available. They would have to take the tv and return it. With my work schedule they would come on Monday 4/22 and not be able to return it until Friday 4/26. Also this morning a 2nd stuck white pixel cropped up about 2 inches from the 1st one.

Got a call from the service center. They ARE NOT coming to take the tv because Samsung wants them to replace the board now. The service center knows the boards are all gone and told me Samsung will more than likely offer an exchange. The whole time I'm playing dumb like I didn't know this could be coming. I should get a call tomorrow or Wednesday 4/24 with a definitive answer. Now that I already ordered the stupid DLP chip I'll probably keep it for at least a few months until funds for a new tv are available.
post #14346 of 14847
Charlie,

Hope that they offer you an exchange. The PN60F8500 plasma will be less than the 70" Vizio that you earlier mentioned you were considering. There is a forum here for PNxxF8500 discussion http://www.avsforum.com/t/1463454/official-samsung-pnxxf8500-series-discussion-thread-no-street-price-talk/0_100 . We love ours and have no complaints period. There are several posts about brightness popping when the camera is following the puck across the full length of the rink during hockey games.

1) I and many other owners have never seen it.

2) Changing the cell level parameter to 20 fixed it for some who saw it.

3) Samsung has firmware coming that is said to eliminate it.

So, just ignore that issue in your consideration.

When I was considering exchange alternatives, the rep said that one model would not be available until this summer and that I could wait for it. Suggest that you ask about payment: terms, alternatives, and scheduling when/if they offer you an exchange.

Jim
post #14347 of 14847
After successfully replacing the red LED 7 months ago, the tv will no longer power on. It started about 2 months ago where the TV would take longer and longer to finally power on. Sometimes when it did, there would only be sound and no picture, powered it off then on again, good as new. Sometimes the picture would be cast in all blue, or red, or green, once again, powered off then on, good as new.

Whenever it finally did turn on properly, it remained on perfectly. The whole on and off process started again whenever the tv was powered off for a long period of time, like overnight. Just recently, it took about 90 minutes to get it back. Today, no luck, it's at the point of trying to power on then it shuts off and all 3 front LEDs blink. Is this a capacitor issue? Haven't has time yet to open it up and look at the caps. Hope I explained this well enough
post #14348 of 14847
Quote:
Originally Posted by rosscan View Post

After successfully replacing the red LED 7 months ago, the tv will no longer power on. It started about 2 months ago where the TV would take longer and longer to finally power on. Sometimes when it did, there would only be sound and no picture, powered it off then on again, good as new. Sometimes the picture would be cast in all blue, or red, or green, once again, powered off then on, good as new.

Whenever it finally did turn on properly, it remained on perfectly. The whole on and off process started again whenever the tv was powered off for a long period of time, like overnight. Just recently, it took about 90 minutes to get it back. Today, no luck, it's at the point of trying to power on then it shuts off and all 3 front LEDs blink. Is this a capacitor issue? Haven't has time yet to open it up and look at the caps. Hope I explained this well enough

Yes, it is almost definitely the capacitor issue.
post #14349 of 14847
Thanks, I just called and filed a claim, supposed to be contacted within 2 days about an appointment. I gathered from this thread hey're just giving $300 now and hauling it off or is it case by case? Really going to miss this one
post #14350 of 14847
Quote:
Originally Posted by rosscan View Post

Thanks, I just called and filed a claim, supposed to be contacted within 2 days about an appointment. I gathered from this thread hey're just giving $300 now and hauling it off or is it case by case? Really going to miss this one

In my case they did send someone out to change the 5 caps on the sub power board. They said they would get back to me on the main power board. Then they said they would have to take my tv to replace the caps on the main power board. Then they called and said that Samsung wants the main power board itself replaced, but the no longer exist. So now I'm waiting to get a call about the exchange program.
post #14351 of 14847
Quote:
Originally Posted by rosscan View Post

Thanks, I just called and filed a claim, supposed to be contacted within 2 days about an appointment. I gathered from this thread hey're just giving $300 now and hauling it off or is it case by case? Really going to miss this one

You are in luck but for everyone else the clock is ticking on the settlement agreement. Suggest that you read my posts starting at http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23159257 .
post #14352 of 14847
Hey guys. I woke up this morning to the volume being stuck a 0 like something is stuck and pressing the volume down button. There is only one remote that is used and even if I remove the batteries, same result. If I manually press the volume up button on the tv itself, the volume does go up but then something forces it back down. Basic resets seem to do nothing.
post #14353 of 14847
Quote:
Originally Posted by Dirtbag82 View Post

Hey guys. I woke up this morning to the volume being stuck a 0 like something is stuck and pressing the volume down button. There is only one remote that is used and even if I remove the batteries, same result. If I manually press the volume up button on the tv itself, the volume does go up but then something forces it back down. Basic resets seem to do nothing.

Between now and the end of May 2013 every problem with a set covered by the Capacitor Settlement Agreement should be considered a capacitor problem. Suggest that you read my posts starting at http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23159257 .
post #14354 of 14847
Quote:
Originally Posted by JRWalker View Post

Between now and the end of May 2013 every problem with a set covered by the Capacitor Settlement Agreement should be considered a capacitor problem. Suggest that you read my posts starting at http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23159257 .

I just called them and since I live in Canada, I'm SOL. I would have to pay to ship the unit in for repair. I asked about other options or buy outs and she said I don't qualify.
post #14355 of 14847
Quote:
Originally Posted by Dirtbag82 View Post

I just called them and since I live in Canada, I'm SOL. I would have to pay to ship the unit in for repair. I asked about other options or buy outs and she said I don't qualify.

If I were you I would contact the law firm Federman & Sherwood who won the suit here. See settlement http://www.samsung.com/us/capacitorsettlement/documents/20120214%20Full%20Class%20Notice.pdf page 11.

Their Contact Us page is at http://www.federmanlaw.com/Default.aspx?shortcut=contact-oklahoma-law-firm .
Edited by JRWalker - 4/23/13 at 11:27am
post #14356 of 14847
Got my call from Samsung. They said that I could take an unknown ($300) amount from the settlement people or get a reduced price from the exchange people. Was quoted a few prices for some sets (sorry JR but I definently don't have $1700 for that plasma) and was told I would get a call back tomorrow, as if that's enought time to make a decision.
post #14357 of 14847
Quote:
Originally Posted by Charlie Kocis View Post

Got my call from Samsung. They said that I could take an unknown ($300) amount from the settlement people or get a reduced price from the exchange people. Was quoted a few prices for some sets (sorry JR but I definently don't have $1700 for that plasma) and was told I would get a call back tomorrow, as if that's enought time to make a decision.

Let's see the spread between your cost for a new Samsung PN60F8500 60-Inch 1080p 600Hz 3D Smart Plasma HDTV and the Amazon delivered price for that model is about $1300. Doesn't that give you any ideas?
post #14358 of 14847
Quote:
Originally Posted by JRWalker View Post

Let's see the spread between your cost for a new Samsung PN60F8500 60-Inch 1080p 600Hz 3D Smart Plasma HDTV and the Amazon delivered price for that model is about $1300. Doesn't that give you any ideas?

It is impressive but to be fair all the prices Samsung quoted me were less than Amazon.

If I decide to get something from Samsung how would I go about getting a 4-5 year extended warranty?
Edited by Charlie Kocis - 4/24/13 at 6:09pm
post #14359 of 14847
Charlie,

I am comfortable with and understand the risks involved in arbitrage. But it isn't for everyone.

"If I decide to get something from Samsung how would I go about getting a 4-5 year extended warranty?"

There are many companies that provide extended warranty service. Search for "electronics extended warranty companies" to find them.

I never buy extended warranties for anything, so I don't have any recommendations except to search for “Does it make sense to buy extended product warranties?”.

Jim
Edited by JRWalker - 4/24/13 at 5:01am
post #14360 of 14847
Well, they were supposed to come today but so far nothing, the end time they estimated is in 15 minutes. Haven't heard a peep from them or Samsung. Went to the service tag and saw this status though: Transferring repair to exchange
post #14361 of 14847
Quote:
Originally Posted by rosscan View Post

Well, they were supposed to come today but so far nothing, the end time they estimated is in 15 minutes. Haven't heard a peep from them or Samsung. Went to the service tag and saw this status though: Transferring repair to exchange

It doesn't surpise me. My whole experience with them back in 2007 when I had a lemon HLS set was a nightmare. Everything from their customer service, to the 2 repairs shops they refered me to.
post #14362 of 14847
Yep just confirmed with them, service people are NOT coming, being offered a $300 check for them to take the tv that essentially still works after finally powering on :/
post #14363 of 14847
Quote:
Originally Posted by rosscan View Post

Yep just confirmed with them, service people are NOT coming, being offered a $300 check for them to take the tv that essentially still works after finally powering on :/

One other option is, if you have some soldering skills, you can buy those Caps for a few dollars and fix it yourself. You'd just need to get their values, and you can get them online. Radio Shack might even still have them.
post #14364 of 14847
Quote:
Originally Posted by rosscan View Post

Yep just confirmed with them, service people are NOT coming, being offered a $300 check for them to take the tv that essentially still works after finally powering on :/

Doesn't anyone read old posts in this thread? Too bad they might learn something.
post #14365 of 14847
Quote:
Originally Posted by JRWalker View Post

They could do that if they were not covered by the Samsung Capacitor Settlement or they just loved their 6 year old hardware designed several years earlier and for which there are no board replacements.

Since the Capacitor Settlement isn't giving some people an option they're happy with, it is a cheap and somewhat easy way to fix the issue yourself.
post #14366 of 14847
Quote:
Originally Posted by JRWalker View Post



If you are one of those people who justlou is referring to then please post your experience here. $300 is the best that the Samsung Capacitor Settlement reps can offer you. Only Rosa at the Samsung Exchange and Refund Department can get you an out of warranty exchange. But, you have to go through the Capacitor Settlement claim process to get to Rosa.

I believe I've been in contact with an Aisha. So far they've seemed cordial.
post #14367 of 14847
Quote:
Originally Posted by JRWalker View Post

Doesn't anyone read old posts in this thread? Too bad they might learn something.
I actually have read old posts in this mammoth thread, thank you very much, but it can be hard to keep up with everyone's experiences.
post #14368 of 14847
Quote:
Originally Posted by rosscan View Post

I actually have read old posts in this mammoth thread, thank you very much, but it can be hard to keep up with everyone's experiences.


I apologize. I misunderstood the meaning of the emoticon that you used.
post #14369 of 14847
Quote:
Originally Posted by rosscan View Post

I actually have read old posts in this mammoth thread, thank you very much, but it can be hard to keep up with everyone's experiences.

rosscan, so you have one of the models covered by the Samsung Capacitor Settlement but they're refusing to send out someone to check and replace the capacitors? That seems to contradict what the Settlement says. Or did the Samsung Rep determine that you did not qualify for the free service check as noted here in the Settlement (section 5. A.):

(2) An SEA representative will assist you over the phone in diagnosing the problem with your Television.

(3) If the SEA representative determines that your Television qualifies for a free service visit, such free service visit will be set up for an SEA authorized service personnel to inspect and diagnose your Television on location.

Sounds like Samsung is giving up on the idea of even sending out the service people. Probably cheaper to simply offer you the $300. rolleyes.gif
post #14370 of 14847
Crazy4HD,

Rosscan's experience is normal. I filled out the Capacitor Settlement claim form and the same thing happened to me. No tech had ever checked my HL-T5689S when the deliver men took it away after installing my out of warranty exchange PN60F8500 Plasma.

http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23159257
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