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2007 Samsung LED Owner's Thread (HLT XX87/89S) - Page 480

post #14371 of 14851
Quote:
Originally Posted by JRWalker View Post

Crazy4HD,

Rosscan's experience is normal. I filled out the Capacitor Settlement claim form and the same thing happened to me. No tech had ever checked my HL-T5689S when the deliver men took it away after installing my out of warranty exchange PN60F8500 Plasma.

http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23159257

JRWalker,

Thanks for sharing your experience. I'm wondering though why Charlie (Kocis) was able to get service people to come and replace some of his capacitors, but rosscan had the same experience as you? Did you call the Samsung Claims Administration phone number first, or just filled out the claim form yourself?
post #14372 of 14851
I was just on the phone with the woman from the exchange dept again. She says I have 14 days (till May 8) to take an exchange. This is a REALLY tough decision. Only have ~$1000 to play with. Can get a F6300 or F6400 model at either 60 or 65 inches. Or take their ****** $300 and put it towards the Vizio that's gotten such high reviews (for the price). I guess I'm so hesitant about the new Samsungs becuase there is practically no feedback on here or even Amazon/Best Buy customer reviews.
post #14373 of 14851
Quote:
Originally Posted by Crazy4HD View Post

JRWalker,

Thanks for sharing your experience. I'm wondering though why Charlie (Kocis) was able to get service people to come and replace some of his capacitors, but rosscan had the same experience as you? Did you call the Samsung Claims Administration phone number first, or just filled out the claim form yourself?

Based on my experience --
my guess is, and it is only a guess, that we live in different areas. When the techs receive the work order from the Capacitor Settlement Department, the smart techs order the board(s) that they know will be bad. That is what the tech told me when he called and said that he was not coming and would let me know when the board came in.

When Samsung receives the order for the out of stock board (that will never be restocked) the Capacitor Settlement reps try to get owers to accept the $300, which is the only thing that they can offer. They try hard but eventually you hear from a Samsung Exchange and Refund Department rep who tries to get you to take the $300 before offering an out of warranty exchange with a fee depending on the age and model of the set you have.

Read all my posts starting at the one I linked to for more information.

Charlie is the only person who has reported having capacitors replaced and they need to replace his main power board which is not available so we all end up at the Exchange and Refund Department eventually. I don’t think that how you file your claim matters, I filled out the form.

All of this is based on my experience of 3 weeks ago.
Edited by JRWalker - 4/26/13 at 11:17am
post #14374 of 14851
Quote:
Originally Posted by JRWalker View Post

When Samsung receives the order for the out of stock board (that will never be restocked) the Capacitor Settlement reps try to get owers to accept the $300, which is the only thing that they can offer. They try hard but eventually you hear from a Samsung Exchange and Refund Department rep who tries to get you to take the $300 before offering an out of warranty exchange with a fee depending on the age and model of the set you have.

Not exactly. The only contact from Samsung has been with the Exchange Department. She gave me a few prices and said I can take them or call the Settlement Hotline. She actually sounds like she WANTS me to take the exchange to be honest.
post #14375 of 14851
Charlie,

My experience with the claim process was 3 weeks ago. Things have changed.

Jim
post #14376 of 14851
Quote:
Originally Posted by Charlie Kocis View Post

I was just on the phone with the woman from the exchange dept again. She says I have 14 days (till May 8) to take an exchange. This is a REALLY tough decision. Only have ~$1000 to play with. Can get a F6300 or F6400 model at either 60 or 65 inches. Or take their ****** $300 and put it towards the Vizio that's gotten such high reviews (for the price). I guess I'm so hesitant about the new Samsungs becuase there is practically no feedback on here or even Amazon/Best Buy customer reviews.

Charlie, am I reading this correctly that Samsung offered to exchange with a 65 inch F6400 model for around $1000?
That seems too good to be true given this TV is around $2500 on Amazon right now.
post #14377 of 14851
I got my 60" PN60F8500 Plasma delivered for a 56" HL-T5689s and $1500.
Currently PN60F8500 is $2,997.99 delivered on Amazon.
See other offers made for my HL-T5689S at http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23159257
Note: There is no 55/56” 2013 Plasma.
Edited by JRWalker - 4/26/13 at 12:30pm
post #14378 of 14851
Quote:
Originally Posted by JRWalker View Post

The only thing to add to this very good advice is that while you have the access panel off check all the caps on the Sub Power Board for swollen tops. If you find any caps without flat tops, then you should immediately begin the Cap Settlement claim process http://www.samsung.com/us/capacitorsettlement/ .

The clock is running on this settlement http://www.samsung.com/us/capacitorsettlement/documents/20120214%20Full%20Class%20Notice.pdf . See quote from it below.

Every owner should check their set now because bad caps cause damage to other components and in July 2013 so there will time to make a claim under the Settlement Agreement. By every ower I mean that to include even those who have already had their set repaired under the agreement. See #5 below.

LEAD Technologies Inc. V1.01

I have a HL-T6187SX/XAA and my green LED has apparently died since I only get blue and red on the set. While opening it up to check this, I first checked the caps and most of mine are swollen on that entire left vertical side of the board.

My set is eligible for this settlement so I downloaded the claim form. However, as I read this agreement and look at the claim form, it appears the $300 credit expired in June 2, 2012, not 2013. All I am apparently eligible for is a second repair for up to $50. Am I reading this right or did something change?

Do I go ahead and replace the green LED light source and hope for the best or are those caps just a ticking time bomb?

Really, really appreciate this great forum!
post #14379 of 14851
I should also mention I replaced the DLP chip a little less than a year ago and the picture has been perfect since. That is also the only other problem I've ever had with the set.

Thanks!
Doug
post #14380 of 14851
Doug,

The Capacitor Settlement Agreement was signed March 2, 2012 and it allows 18 months from that date to file a claim. Owners covered by the Capacitor Settlement Agreement have reported being offered $300 or out of warranty exchanges with a fee within the last few days.

To file a claim, you do not have to have a problem only swollen capacitors and maybe not even that according to a reading of the agreement by someone more versed in it than I am. The easiest capacitors to view are on the sub power board which is behind the access panel on the right rear of the set. The panel is held in place by a single screw. To check the other capacitors the back of the set must be removed. Before you do anything , I strongly suggest that you start at my post http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23159257 and read from there.

I have taken a lot of time to precisely explain details in my previous posts. Returned sets are "as is". They do not have to have a problem or be working.

If you have additional questions after reading my previous posts then I will be glad to respond. I do not own a DLP having exchanged my HL-T5689S and $1500 for a PN60F8500 Plasma which I love and highly recommend. There is a very active forum for my new set to which I subscribe and contribute. It is at http://www.avsforum.com/t/1463454/official-samsung-pnxxf8500-series-discussion-thread-no-street-price-talk/0_100 .

I will continue subscribing to this forum and try to help until the claim window closes. From an informed source, I understand that DLPs are less than .5% of the Samsung TVs covered by the Settlement. I do not know if the forums for other covered sets have the information that I have posted here. I do not have time to investigate or spread the word. Hopefully, others will do that while there is still time.

If anyone takes the $300 or gets an exchange out of warranty with fee then posting what set you exchanged, the set you got, the fee charged, and how you like your new TV, it would be of interest to others

Jim Walker
http://www.samsung.com/us/capacitorsettlement/
LEAD Technologies Inc. V1.01


Mitsubishi has a similar settlement. See http://www.avsforum.com/t/1310024/problems-with-a-older-tv-new-isnt-always-better-try-repairing-it-first/0_100#post_21820806
Edited by JRWalker - 4/29/13 at 8:46am
post #14381 of 14851
Thanks Jim, I had read your previous post on this which is why I checked those caps on the sub power board before ordering the green LED light source. And most all of them are swollen, even though I've (thus far) had no problems with slow power on, clicking, etc. I'll file the claim form tomorrow so I have my options open.

Doug
post #14382 of 14851
Doug,

I have expanded on my previous reply to you. Hopefully, you can return the green LED light source, if you ordered it. You could have a new 2013 set within a few weeks.

Jim
post #14383 of 14851
Quote:
Originally Posted by JRWalker View Post

I have been PMed an article that I have not seen before. More Than 7 Million Samsung TVs Plagued By Possible Power Defect
http://miami.cbslocal.com/2012/02/09/more-than-7-million-samsung-tvs-plagued-by-possible-power-defect/ . I contains the quote “It’s not because it’s an inferior product. It’s because the voltage (on the capacitor) is not enough to do the job", said Van Allen, who owns Video Cleaning Repair in Miami.

The PM posed the question that if the capacitors were bad then why would other manufacturer's set not be having the same problems and settlements? Good question. If Samsung used the wrong capacitors then replacing them with the same voltage would result in the same problem. It would be interesting to learn what caps Samsung is using for replacements.

Charlie Kocis -- Could you get that information from you old neighbor who changed the caps on your sub power board?

If they are using the same voltage caps then the old caps were bad and it was not a design error.

Interesting, but I find it odd that if every one of these TV's had incorrect capacitors installed, why are only a relatively small percentage of them failing, and in most cases taking 1000's of hours to fail? I could be wrong, but I'd think incorrect capacitors would have an almost 100% fairly quick failure rate.
post #14384 of 14851
Quote:
Originally Posted by Charlie Kocis View Post

I was just on the phone with the woman from the exchange dept again. She says I have 14 days (till May 8) to take an exchange. This is a REALLY tough decision. Only have ~$1000 to play with. Can get a F6300 or F6400 model at either 60 or 65 inches. Or take their ****** $300 and put it towards the Vizio that's gotten such high reviews (for the price). I guess I'm so hesitant about the new Samsungs becuase there is practically no feedback on here or even Amazon/Best Buy customer reviews.

Amazon currently has the highly rated 2012 60" Samsung PN60E530 Plasma on sale for $999. If you take the $300 and get this TV for $700, that's not a bad deal. I know it's tough to recommend another Samsung.

http://www.amazon.com/Samsung-PN60E530-60-Inch-1080p-Plasma/dp/B0075814YQ
Edited by justlou - 4/28/13 at 2:29pm
post #14385 of 14851
I'm still not sure on this settlement and even what box to check. In the upper part there are 4 possible payments, with the last one seeming to be the one you're talking about since it is for $300. But it says:
"(4) a $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012, the capacitor issue covered by the settlement, but did not get it fixed, and you now no longer posses your television."

That's 2012, not 2013.

The form you download in Part II has 3 boxes you can check, and the instructions read to me like you have to check all 3.

Is their website linking to an older form, am I misreading this, or perhaps the time was extended?

Thanks again,

Doug
post #14386 of 14851
Quote:
Originally Posted by DougBoost View Post

I'm still not sure on this settlement and even what box to check. In the upper part there are 4 possible payments, with the last one seeming to be the one you're talking about since it is for $300. But it says:
"(4) a $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012, the capacitor issue covered by the settlement, but did not get it fixed, and you now no longer posses your television."

That's 2012, not 2013.

The form you download in Part II has 3 boxes you can check, and the instructions read to me like you have to check all 3.

Is their website linking to an older form, am I misreading this, or perhaps the time was extended?
Thanks again,

Doug

Call the phone number 1-888-899-7602 . Have your model, serial number, (both on a sticker near where the inputs are if I remember correctly) and purchase info (where & about when) written down when you do.
post #14387 of 14851
Calling was definitely the way to do it, both faster and easier. They said a local technician will be out to replace the capacitors, and even the power supply if needed, next Monday (5/6/13). They even gave me the name and phone number of the shop so we'll see if that happens or they are w/o parts.
post #14388 of 14851
Quote:
Originally Posted by Charlie Kocis View Post

So at the encouragemnet of JRWalker I opened the cap access panel and did find that caps 1, 2 and 4 are starting to pop. Caps 3 and 5 are still flat. Caps 4 is literally popped out maybe 1mm. That might explain the loud buzzing noise coming from that area of the tv when I first turn it on sometimes. Gonna call Samsung to get the ball rolling. Thanks again to JR for his help.

Called the Samsung Capacitor Settlement number this morning. They got the service people to come and change out the power supply board this afternoon. On my set, only one of the capacitors was swollen (the 4th one in Charlie's picture) but the others looked pretty flat. Haven't had any problems with the set although the service guy had some trouble powering on/off with the remote initially and suspected problems with the main board are coming. If that happens, I don't think there's a way to repair that (are main boards still available?), so that will be the end of this TV. Perhaps I should try selling it now while it's still in perfect working condition? I have it doing 3D so it's not obsolete yet!

Anyway, thanks to everyone who pointed out the Settlement (especially JRWalker). Hopefully this will allow me to enjoy the TV a little bit longer.
post #14389 of 14851
Quote:
Originally Posted by Crazy4HD View Post

Called the Samsung Capacitor Settlement number this morning. They got the service people to come and change out the power supply board this afternoon. On my set, only one of the capacitors was swollen (the 4th one in Charlie's picture) but the others looked pretty flat. Haven't had any problems with the set although the service guy had some trouble powering on/off with the remote initially and suspected problems with the main board are coming. If that happens, I don't think there's a way to repair that (are main boards still available?), so that will be the end of this TV. Perhaps I should try selling it now while it's still in perfect working condition? I have it doing 3D so it's not obsolete yet!

Anyway, thanks to everyone who pointed out the Settlement (especially JRWalker). Hopefully this will allow me to enjoy the TV a little bit longer.

I have not heard of anyone getting a board replaced since I started reading about the settlement. When board replacements are ordered, owners report getting calls from Samsung's Exchange and Refund Department and offered out of warranty exchanges with fee. Below is yudkib's post at http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23211116
Quote:
Originally Posted by yudkib View Post

just to add further to this, if you want your caps replaced, regardless of their condition, all you have to do is call.

IF YOU HAVE AN HL-T, YOU ARE ENTITLED TO REPLACEMENT CAPACITORS (or boards) AT NO COST (may not be available), OR YOU CAN DO THE OUT OF WARRANTY SWAP. OR DO NOTHING.
The end.

I believe from this that any boards with capacitors must be replaced when the owner requests they be replaced. Did the service guy order a new main board for your set?

yudkib - your comments would be appreciated. Have you heard anything new?

Jim
Edited by JRWalker - 4/29/13 at 5:44pm
post #14390 of 14851
Quote:
Originally Posted by JRWalker View Post

I have not heard of anyone getting a board replaced since I started reading about the settlement. When board replacements are ordered, owners report getting calls from Samsung's Exchange and Refund Department and offered out of warranty exchanges with fee. Below is yudkib's post at http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23211116


I believe from this that any boards with capacitors must be replaced when the owner requests they be replaced. Did the service guy order a new main board for your set?

yudkib - your comments would be appreciated. Have you heard anything new?

Jim

No, the service guy did not offer to change the main board. He said the Settlement did not cover anything other than the power supply board capacitors. I looked at the Settlement more carefully, and he does seem to be correct. He also said if the main board has problems, I'm on my own with that repair.

Anyway, I too was surprised that he came and replaced something. I was getting all set to hear from Samsung's Exchange and Refund Department wink.gif.
post #14391 of 14851
I see you're in Austin as well. Was the guy from SOS Electronics by chance?

Doug
post #14392 of 14851
Quote:
Originally Posted by DougBoost View Post

I see you're in Austin as well. Was the guy from SOS Electronics by chance?

Doug

Yes, the service guy was from SOS Electronics. Seems they will spend some time making sure things are working right, but I don't think they are authorized to change anything other than the power supply board. So if something else is wrong with your TV, you'll have to have that repaired on your own dime I'm afraid.

Let me know if you have any other questions.
post #14393 of 14851
There are capacitors on three boards in the DLP TVs covered by the Samsung Capacitor Settlement. They are:

Main Board (Left Rear Side):

LEAD Technologies Inc. V1.01

Power Board (Above Main Board):

LEAD Technologies Inc. V1.01

Sub Power Board (Behind Access Panel Right Rear Side)

LEAD Technologies Inc. V1.01
post #14394 of 14851
Quote:
Originally Posted by JRWalker View Post

There are capacitors on three boards in the DLP TVs covered by the Samsung Capacitor Settlement. They are:

Main Board (Left Rear Side):

LEAD Technologies Inc. V1.01

Power Board (Above Main Board):

LEAD Technologies Inc. V1.01

Sub Power Board (Behind Access Panel Right Rear Side)

LEAD Technologies Inc. V1.01

To clarify, based on the photos above, the service guy replaced my Sub Power Board.

Also, I think you are right Jim. The Settlement states that "subject capacitors" will be replaced, but does not specifically say which are the "subject capacitors". The Settlement does specifically say that the power supply board can be replaced also if necessary. I'm not sure if I want the service people back to check out the capacitors on the other two boards (main and power board). My service guy said they were not covering anything else, so I'm guessing I should ask Samsung for a different service company if I do decide to pursue this.
post #14395 of 14851
Quote:
Originally Posted by Crazy4HD View Post

. . . I should ask Samsung for a different service company if I do decide to pursue this.

Agreed!!!

Keep checking back here. You still have time under the Settlement Agreerment and you get $50 if they come out a second time to fix capacitors.

See #5 below. You still have the remote turn on problem that the service man saw but did not fix on his visit.

LEAD Technologies Inc. V1.01

I still believe that when an out of stock board is ordered for your TV you will get a call from Exchange and Refund Department.
Edited by JRWalker - 4/30/13 at 6:50am
post #14396 of 14851
Quote:
Originally Posted by Crazy4HD View Post

To clarify, based on the photos above, the service guy replaced my Sub Power Board.

Also, I think you are right Jim. The Settlement states that "subject capacitors" will be replaced, but does not specifically say which are the "subject capacitors". The Settlement does specifically say that the power supply board can be replaced also if necessary. I'm not sure if I want the service people back to check out the capacitors on the other two boards (main and power board). My service guy said they were not covering anything else, so I'm guessing I should ask Samsung for a different service company if I do decide to pursue this.

The problem is, as JWalker pointed out, Samsung doesn't have these other boards. If you pursue the issue, you'll probably have to make the decision others are making. Give up the TV, and take $300 or a discounted exchange.
post #14397 of 14851
Quote:
Originally Posted by Crazy4HD View Post

No, the service guy did not offer to change the main board. He said the Settlement did not cover anything other than the power supply board capacitors. I looked at the Settlement more carefully, and he does seem to be correct. He also said if the main board has problems, I'm on my own with that repair.

Anyway, I too was surprised that he came and replaced something. I was getting all set to hear from Samsung's Exchange and Refund Department wink.gif.

It's not up to him to decide what's covered and what's not. That's up to SEA and in my experience they were more than willing to amend the service ticket when the tech tried to BS me. When I had my issue, the tech said I was would only get a replacement board if they decided there was an issue. I called SEA and informed them, and noted that I should get a replacement board (or at least caps) whether there was an issue or not. They said I was correct and they flagged the tech for ordering parts that they might have been trying to stockpile -- turns out the tech ordered the parts already and I am sure would not have given them back if there was "no issue".

I would call SEA and say that the tech was out there and replaced the capacitors on the power board but:
-- you're concerned that not all of the caps that were covered were replaced
-- or you're still having a problem.

The tech is not entitled to any say in this. SEA will know exactly what is covered and they will amend the ticket to ensure you get what you are entitled to. If I recall, the power board and sub-board are covered... not sure about the main. Technically, this is about capacitors, and not boards.
post #14398 of 14851
Quote:
Originally Posted by yudkib View Post

It's not up to him to decide what's covered and what's not. That's up to SEA and in my experience they were more than willing to amend the service ticket when the tech tried to BS me. When I had my issue, the tech said I was would only get a replacement board if they decided there was an issue. I called SEA and informed them, and noted that I should get a replacement board (or at least caps) whether there was an issue or not. They said I was correct and they flagged the tech for ordering parts that they might have been trying to stockpile -- turns out the tech ordered the parts already and I am sure would not have given them back if there was "no issue".

I would call SEA and say that the tech was out there and replaced the capacitors on the power board but:
-- you're concerned that not all of the caps that were covered were replaced
-- or you're still having a problem.

The tech is not entitled to any say in this. SEA will know exactly what is covered and they will amend the ticket to ensure you get what you are entitled to. If I recall, the power board and sub-board are covered... not sure about the main. Technically, this is about capacitors, and not boards.

Yudkib, yes you're right, the service technician is not the one to make the decision. He probably said that since he only brought that one board to replace. He was making comments the whole time about potential/upcoming issues with the main board and definitely was hinting that those are not covered. There's a salesman in everyone I suppose wink.gif.

Anyway, I got an automated call today asking if I felt the service was complete. I responded that I did not and the message said I will get a call from a Rep. tomorrow to follow up with this. I will definitely tell them there was no attempt to check the capacitors on the other boards and see what they say. Hopefully at this point, they'll think about transferring me to the Exchange and Refund Department.
post #14399 of 14851
Hi All,

Owner of an HLT6187S here. Been a great TV for me and really haven't had any issues with it - had it calibrated professionally by David Abrams and it has been awesome for me. Anyway, stumbled across this thread again as I have been contemplating going for the new 8500 Plasma. Saw all the buzz with the lawsuit so I thought I'd take a look at my capacitors. Low and behold, I have two that are definitely swollen on the sub-board. So I called the hotline and have a tentative appointment set for Friday between 1-5 pm. Would be great to just get them replaced for free - but I guess I'm secretly hoping that they just send me to exchange program so I can just trade up and get a great deal on the 8500 plasma - 60" would suit my needs just fine!

Will keep everyone updated on my experience for comparison purposes.
post #14400 of 14851
mmmccall, Welcome aboard!

Before the tech arrives suggest that you know where the capacitors covered by the settlement are located:

http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14400_100#post_23261181

There have been reports of capacitors being replaced on the Sub Power Board, but not on Main Board and Power Boards. The ordering of these out of stock boards seems to trigger a call from the Samsung Exchange and Refund department. They call you. You don't call them. Exchange and Refund reps are the only ones who can make your hope come true. The best that the Settlement reps can offer is $300.
Edited by JRWalker - 5/1/13 at 8:04am
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