Originally Posted by Crazy4HD
Please let us know if the Service Provider actually makes that service call next Tuesday. Supposedly, they should be changing out both boards now (someone noted that they don't actually replace the capacitors and have to change the whole board itself). If they don't have the Power board in stock, then my guess is the Service Provider will not make the call next Tuesday. If they're good, they'll call you beforehand about rescheduling.
Actually, that's where I am right now. Waiting to hear back from the Service Provider about when they can come and replace my Power board as he said he had to order one first. I'll give it a few days and if I don't hear back, I guess I'll have to call SEA again to see what's going on. I'll definitely update the thread once I know more.
Well, there will be no exchanging this TV for a new one for me
Service guy called and said the Power boards are out of stock, so he will be coming over to change the capacitors themselves. Since this is what the Settlement states, I had no option but to agree. 30 minutes the later the guy shows with a Sub Power board and a big bag of capacitors. I told him the Sub Power board already got changed out so he proceeded to change out the capacitors (4 of them) on the Power board. None of these capacitors were bulging, unlike the one on the Sub Power that got changed out. Was a pretty simply job, took him maybe a total of 10 minutes. He looked everything else over and made sure there were no loose connections and put everything back together. We powered up the TV and everything was fine (no problem with the TV not responding to the remote this time). This service guy seemed a lot more skilled/familiar with the TV. He said he used to be a field engineer for Samsung so had worked a lot on this particular TV (maybe not a good sign that there's been a need for Samsung to send out these guys to always fix these TVs
So, looks like I'll be holding on this TV for a while longer and hopefully it won't suffer from the other common problems (bad DLP chip, LED failures) for some time yet. While he had it open I looked at the cooling fins/heat sinks for the LEDs and these looked pretty clean. Actually, the whole inside of the TV looked pretty clean and dust-free, given the TV is almost 6 years old. Anyway, at least I don't have to worry about the capacitors anymore and I can go back to enjoying the TV. If I can get a few more trouble-free years out of it, I will be happy.
Good luck to everyone else in the process of having the capacitors replaced. At the very least, make sure Samsung does this and gets your TV to power up properly. According to my service guy, Samsung tried to cheap out on the capacitors and now it's come back to bite them