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2007 Samsung LED Owner's Thread (HLT XX87/89S) - Page 482

post #14431 of 14851
d_bohne,

My suggestion is to put the original part back in your TV.

If the old part works then get replacement of new part under warranty.

If it old part now produces same problem you have ruled out new part so put it back to eliminate white dots.

The only other things to check is that all connectors are properly aligned / tightly connected and also check for bent pins on connectors and DLP chip.
Edited by JRWalker - 5/6/13 at 12:08pm
post #14432 of 14851
Quote:
Originally Posted by JRWalker View Post

d_bohne,

My suggestion is to put the original part back in your TV.

If the old part works then get replacement of new part under warranty.

If it old part now produces same problem you have ruled out new part so put it back to eliminate white dots.

The only other things to check is that all connectors are properly aligned / tightly connected and also check for bent pins on connectors and DLP chip.

That is exactly my plan. I really don't think it is a connector / bent pin issue because it did not occur right away after I replaced the part; everything was good for a week...

I am not trying to "beat the system" or anything like that; it is my understanding that all TVs with the correct model number fall into the settlement, not only the ones that exhibit symptoms of the bad capacitors... If that is not correct, I do not want to push the issue with Samsung, but if I am correct with that it seems like it is a legitimate solution to my problem...
post #14433 of 14851
It sounds like you got a bad replacement DLP chip. If you ordered from ShopJimmy, I heard they're very good when people have problems. Since you already bought the chip and have no capacitor issues, I wouldn't give the TV up for a discount on a new TV.
Edited by justlou - 5/6/13 at 9:35pm
post #14434 of 14851
d_bohne,

You seem to be uneasy about exercising your rights under Samsung's Capacitor Settlement Agreement. Perhaps reading the Mitsubishi's Capacitor Settlement Agreement will help.

From: http://www.avsforum.com/t/1310024/problems-with-a-older-tv-new-isnt-always-better-try-repairing-it-first/0_100#post_21820806

If a Class Members V30 chassis or V26 chassis television experienced a failure related to the performance of the original capacitors prior to September 30, 2011, and the Class member has not yet paid to have it repaired, MDEA will provide either (i) a repair at no cost to the Class Member for parts or labor or (b) the opportunity to purchase a 2011 Mitsubishi DLP television at dealers cost. Class members who incurred charges stemming from repairs to the original capacitors between April 1, 2011 and September 30, 2011 will be reimbursed for
the reasonable expenses (parts and labor) incurred for such repairs to the extent that such repairs have not already been reimbursed.

Sticking with your six year old TV is an option with uncertainty. I am very certain that the decision I made to exchange with fee was the right one for me.
post #14435 of 14851
Got a call from the local delivery place just now. They have my tv in their possession. Have to work Wednesday and Thursday. Off on Friday but will have a 2yo with me that probably won't let me get a serious look at the new set. Gonna try to get vacation for Thursday. Samsung said to expect 10-14 business days. IF I could be home for it tomorrow that would be 1 week, including the weekend.
post #14436 of 14851
Quote:
Originally Posted by d_bohne View Post

That is exactly my plan. I really don't think it is a connector / bent pin issue because it did not occur right away after I replaced the part; everything was good for a week...

I am not trying to "beat the system" or anything like that; it is my understanding that all TVs with the correct model number fall into the settlement, not only the ones that exhibit symptoms of the bad capacitors... If that is not correct, I do not want to push the issue with Samsung, but if I am correct with that it seems like it is a legitimate solution to my problem...

One other thought, installation of DLP chip without arctic silver or improperly applied arctic silver can cause quick failure of the chip. Do not follow the video for application example. It shows way too much being applied. Here are instructions to follow http://www.arcticsilver.com/pdf/appmeth/int/vl/intel_app_method_vertical_line_v1.1.pdf

The purpose of arctic silver is to fill in minute gaps between the chip and the heat sink. If too much is applied it acts as an insulator rather than a conductor of heat.
Edited by JRWalker - 5/7/13 at 10:07am
post #14437 of 14851
Quote:
Originally Posted by JRWalker View Post

One other thought, installation of DLP chip without arctic silver or improperly applied arctic silver can cause quick failure of the chip. Do not follow the video for application example. It shows way too much being applied. Here are instructions to follow http://www.arcticsilver.com/pdf/appmeth/int/vl/intel_app_method_vertical_line_v1.1.pdf

The purpose of arctic silver is to fill in minute gaps between the chip and the heat sink. If too much is applied it acts as an insulator rather than a conductor of heat.


^^^ What he said.^^^
post #14438 of 14851
Quote:
Originally Posted by Crazy4HD View Post

Please let us know if the Service Provider actually makes that service call next Tuesday. Supposedly, they should be changing out both boards now (someone noted that they don't actually replace the capacitors and have to change the whole board itself). If they don't have the Power board in stock, then my guess is the Service Provider will not make the call next Tuesday. If they're good, they'll call you beforehand about rescheduling.

Actually, that's where I am right now. Waiting to hear back from the Service Provider about when they can come and replace my Power board as he said he had to order one first. I'll give it a few days and if I don't hear back, I guess I'll have to call SEA again to see what's going on. I'll definitely update the thread once I know more.

Well, there will be no exchanging this TV for a new one for me eek.gif.

Service guy called and said the Power boards are out of stock, so he will be coming over to change the capacitors themselves. Since this is what the Settlement states, I had no option but to agree. 30 minutes the later the guy shows with a Sub Power board and a big bag of capacitors. I told him the Sub Power board already got changed out so he proceeded to change out the capacitors (4 of them) on the Power board. None of these capacitors were bulging, unlike the one on the Sub Power that got changed out. Was a pretty simply job, took him maybe a total of 10 minutes. He looked everything else over and made sure there were no loose connections and put everything back together. We powered up the TV and everything was fine (no problem with the TV not responding to the remote this time). This service guy seemed a lot more skilled/familiar with the TV. He said he used to be a field engineer for Samsung so had worked a lot on this particular TV (maybe not a good sign that there's been a need for Samsung to send out these guys to always fix these TVs eek.gif).

So, looks like I'll be holding on this TV for a while longer and hopefully it won't suffer from the other common problems (bad DLP chip, LED failures) for some time yet. While he had it open I looked at the cooling fins/heat sinks for the LEDs and these looked pretty clean. Actually, the whole inside of the TV looked pretty clean and dust-free, given the TV is almost 6 years old. Anyway, at least I don't have to worry about the capacitors anymore and I can go back to enjoying the TV. If I can get a few more trouble-free years out of it, I will be happy.

Good luck to everyone else in the process of having the capacitors replaced. At the very least, make sure Samsung does this and gets your TV to power up properly. According to my service guy, Samsung tried to cheap out on the capacitors and now it's come back to bite them smile.gif.
post #14439 of 14851
Crazy and I have had the same experience. The Service Tech today replaced all capacitors on the Main Power Board and the Sub Power Board on my HLT5089SX/XAA. That was free. I discussed with him the white dot issue I'm having and he said that he hasn't seen many of my particular TV model with that issue. So, I called Samsung and mentioned my new problem of the white dots. They currently aren't offering any help whatosever for this issue on my model so I have to wait. I've ordered a new DLP chip and will install myself. I got it for $143 from Shop Jimmy and it will be here on May 14th (currently backordered). Since things have worked out, I'll keep this tv till it fails. Still not happy but I guess we don't all get what we want.
post #14440 of 14851
Great you guys are actually getting yours fixed. The guys here in NY didn't even bother to come out or cancel. Guess ill be taking the 300
post #14441 of 14851
Quote:
Originally Posted by rosscan View Post

Great you guys are actually getting yours fixed. The guys here in NY didn't even bother to come out or cancel. Guess ill be taking the 300

Some things never change. Long story short, that's how I would up with the HLT-6187S as a free replacement for my broken HLS-6187W. One service company refused to fix it, and the 2nd refused to even come out. I put the screws to Samsung until they offered to replace the set with the set of my choice.
post #14442 of 14851
Quote:
Originally Posted by rosscan View Post

Great you guys are actually getting yours fixed. The guys here in NY didn't even bother to come out or cancel. Guess ill be taking the 300

Rosscan, if they won't send someone out to fix it, I would definitely push for the EnR option. Like JRWalker said, there's no reason to accept the $300, especially since that will leave you with no TV and hardly anything to cover the cost of a new TV.

If my service guy didn't come and do what is required per the Settlement, I would have called Samsung back and let them know I'm not happy with the situation. At that point, they may ask you what you want them to do, and then you can make the suggestion about having an out of warranty exchange. That's what I (and probably Aggie2779) was hoping for, but it never happened for us eek.gif. Anyway, good luck with whatever you choose to do.
post #14443 of 14851
My 65F6300 is here!!! Got vacation so I could have the day to myself. So far so good. No flashlighting and generally good uniformity. Still trying to figure out exactly how to calibrate it. A lot more to it than just contrast/brightness/color/tint on these newer tvs.
post #14444 of 14851
Well, going forward with the $300 refund since I've confirmed I'm generally going to stay away from Samsung now. Took the plunge to a 60" LG LA6200 Direct Lit LED 3Dtv. Should be here next week. Contemplating swapping out the new Red LED I replaced a few months ago with the dead one before they come to haul it off. Could probably ebay it or if anyone here is interested. It's been a good run!
post #14445 of 14851
Quote:
Originally Posted by Charlie Kocis View Post

My 65F6300 is here!!! Got vacation so I could have the day to myself. So far so good. No flashlighting and generally good uniformity. Still trying to figure out exactly how to calibrate it. A lot more to it than just contrast/brightness/color/tint on these newer tvs.

So after ~10 days I'm gonna try to get rid of it. The "off-angle" viewing is atrocious. I'm 87 inches (THX recommendation) from a 65 inch screen and getting massive screen wash on either side when sitting directly in front of it. Putting it up on CL. Only paid $950 so I'll take ~$1300 (retails for 2k) and just get a Vizio LED or Panny Plasma. This whole Samsung Panel Lottery thing is rotten. Called Samsung about EXTREME screen wash issues and basically said for the price they sold it to me I should be happy no matter what. Before purchasing the F6300 I expressed concerns about my rights as a customer buying from them vs. Best Buy/Wal-Mart/Amazon/etc. and was told not to worry. They said I would need a tech to come out first. If I bought from retail or Amazon it would have gone back after 3 days. As a warning to anybody else thinking of cashing in on the DLP Caps just take their sh*tty $300. Or get the F8500 plasma if you can afford it.
post #14446 of 14851
Quote:
Originally Posted by Charlie Kocis View Post

So after ~10 days I'm gonna try to get rid of it. The "off-angle" viewing is atrocious. I'm 87 inches (THX recommendation) from a 65 inch screen and getting massive screen wash on either side when sitting directly in front of it. Putting it up on CL. Only paid $950 so I'll take ~$1300 (retails for 2k) and just get a Vizio LED or Panny Plasma. This whole Samsung Panel Lottery thing is rotten. Called Samsung about EXTREME screen wash issues and basically said for the price they sold it to me I should be happy no matter what. Before purchasing the F6300 I expressed concerns about my rights as a customer buying from them vs. Best Buy/Wal-Mart/Amazon/etc. and was told not to worry. They said I would need a tech to come out first. If I bought from retail or Amazon it would have gone back after 3 days. As a warning to anybody else thinking of cashing in on the DLP Caps just take their sh*tty $300. Or get the F8500 plasma if you can afford it.

I just replaced the LCD in my basement with a a Samsung PN43F4500 Plasma last week. This is Samsung's newest 2013 entry level Plasma. I only paid $400 for it. A few things. The viewing angles and black levels are incredible. Colors are fairly accurate even for an entry level plasma. There is one thing I'm having a hard time getting used to though. That is the picture brightness, or should I say lack of it. Even with the Cell Lighting and Contrast maxed out, the picture is just so dark to me. When I go from watching my HLT-6187, to watching the plasma, it takes me a long time to get used to it, even in a dark basement. I would not be able to watch this TV in a well lit room. I've tried every recommended setting I could find on the internet, and I the picture still doesn't seem bright enough for me. I know it's not the TV either since I went to "Best Buy" and all their plasmas look dark to me even though they're running in "torch mode". If I hadn't been watching my bright, vivid, HLT-6187 for the last 5+ years, I probably wouldn't have this problem. So just be aware if you switch from LCD to Plasma. If you're used to running your sets fairly dim, you shouldn't have an issue though. As for me, I don't know what I'm going to do when my HLT-6187 does finally die.
post #14447 of 14851
I want to thank everyone for all the good advice on this thread on the capacitor recall. I just got off the phone with Samsung and they are sending someone out Friday to work on my HLT 5687SAX. Hopefully the 'fix' will let me get a few more years use out of it as me and my wife still love this set as much as when we first got it. I researched the hell out of this set before I brought it and was not looking forward to having go through that again. I've had plenty of compliments over the years about the picture and frankly except for this capacitor issue I never had one minute of trouble out of it. Not many companies would stand behind a 6 year old set. And frankly I wonder how many people just gave up and toss their set and brought a new one never think that Samsung would fix it.
post #14448 of 14851
Quote:
Originally Posted by kartographer View Post

I want to thank everyone for all the good advice on this thread on the capacitor recall. I just got off the phone with Samsung and they are sending someone out Friday to work on my HLT 5687SAX. Hopefully the 'fix' will let me get a few more years use out of it as me and my wife still love this set as much as when we first got it. I researched the hell out of this set before I brought it and was not looking forward to having go through that again. I've had plenty of compliments over the years about the picture and frankly except for this capacitor issue I never had one minute of trouble out of it. Not many companies would stand behind a 6 year old set. And frankly I wonder how many people just gave up and toss their set and brought a new one never think that Samsung would fix it.

Not to be negative but be prepared for white dots to start showing up. I have 3 now and they really twist the knife in my chest everytime I look at them. My new DLP chip still hasn't made it here and I received an email from Shop Jimmy saying its going to take longer for it to be available. If I replace that and the white dots go away, I'll breathe somewhat easier...then it's a crap shoot on how long the set will last.
post #14449 of 14851
I am in a situation where I had a Tech out about 1 month ago, and all they did was replace the "sub" power board. ( I assume this is the one in the back right corner as you look at it from the back, that has that vent cover that you can remove to look right at it). the old board did have the bulging Capacitor's so it seems like the obvious fix. but of course, I'm writing this post because, after 1-4 days it started with the problem again. My symptoms are., in the morning when I', about to power on the tv, if the standby light is red , the TV comes on ok, with the audible sound , perfect . But it seems that certain random days. I', about to power on the tv but the standby light isn't on, it will just blink the power on light about 20 times and then lock up with no video. The only way I can get it out of this is pull the power plug in the back and once I plug it back in, it normally comes right on. or it will come on and flash video for a second, lock up and flash off and then on and work the whole rest of the day... weird scenarios to narrow down.

BUT, I see many of you talking about the sub board and the main power board and the disconnect between Samsung and the tech's that show up to just swap the sub board.

Where is the main board that could also have the faulty Capacitor's? , (I have been in the back of the TV a few times but want to look in there again and see if I missed spotting other Capacitor's, and sorry if I didn't see this in the posts, but were any of you able to get them to admit that these other Capacitor's also needed replaced and did that ultimately solve the issue? My tech is coming back out in the next week but stated it could be something else, which of course would cost me..Just want to make sure I don't get screwed when they come back out only to check the sub board, etc.

Thanks in advance for any advice!
post #14450 of 14851
Did you see my post here? http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14400_100#post_23261181

If capacitor fix requires second visit you get $50 under the settlement. See #5 below:


LEAD Technologies Inc. V1.01


If you need more help then PM me your email address and TV model and I may be able to send you something.

Jim
post #14451 of 14851
i have to post my entire story on here at some point, but regrettably i haven't had a half hour to type it all out.

lets just say im quite pleased with my deal, even if it took nearly 4 months to come to fruition.
post #14452 of 14851
yea we seem to all have our one stories about these repairs. I just wanted to get more of a backbone to backup that the main power board needs to be looked at as well. Again, I thought I read that some had to force the tech to look at those/ replace those as well, but can't find where that post was... The new "sub power" board isn't showing signs of failure or bulging, .. but it wasn't enough to make all the symptoms go away, that's why I fear they overlooked the ones on the "main" power board.
post #14453 of 14851
seems like a legit argument to me. call them -- its not like they can really dispute it.
post #14454 of 14851
Quote:
Originally Posted by romhog View Post

yea we seem to all have our one stories about these repairs. I just wanted to get more of a backbone to backup that the main power board needs to be looked at as well. Again, I thought I read that some had to force the tech to look at those/ replace those as well, but can't find where that post was... The new "sub power" board isn't showing signs of failure or bulging, .. but it wasn't enough to make all the symptoms go away, that's why I fear they overlooked the ones on the "main" power board.

Romhog, I was one of the people who got Samsung to actually change out the capacitors on the main board (look at my posts over the previous couple of pages). Actually, I thought they would transfer me to the EnR department, but instead, they set up a second service call to have a technician actually change out the capacitors on the main board (they changed out the entire sub power board in the first service call, but I pushed to have all the capacitors changed per the Agreement). The main board is out of stock so they can't replace this entire board, so this usually triggers a transfer to EnR, but it didn't happen in my case (or in Aggie2779's case, but we are in the same city).

If you decide to pursue this, I would certainly point out to Samsung that the Agreement states that the capacitors on the power board will be replaced, so this should cover the main power board also. Either they will set up the service call to do this and a tech will actually change out the capacitors on that board, or they will say the main board is out of stock and offer you $300 for the TV. At that point, you should do as others have and say that it's not acceptable and they will hopefully transfer you to EnR. In any case, you are well within your rights to have the capacitors on the main board replaced too.
post #14455 of 14851
Newbie here with an HLT5087SAX. Knock on wood but my 6 year old DLP TV seems to still be doing good. However today it went back into shop mode for some reason. I'm wondering if it has something to do with this new BlueRay player that we just hooked up and changing the source.....???? I did update the firmware to the latest version...26 to 28.

Also, should I be on the lookout for potential future problems?
post #14456 of 14851
horn1,

Welcome Aboard!

Start reading this thread at my post http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23159257 . When you have read/scanned all posts to current one you will be ready to call Samsung and file a claim under their Capacitor Settlement Agreement for TVs located in the US.

Your HLT5087SAX has bad capacitors like all of ours. You have intermittent power on problems and when you file the claim the process will begin to resolve your problem. If you follow my advice you will be prepared for what awaits you.

Jim Walker
post #14457 of 14851
I had a lot of catching up to do with this thread, but it helped out. For the past month or so, I've had hard start problems on my HLT5087SX/XAA. My solution was to keep the set on 24/7! A few days ago I decided to check out this thread and it seems I have the capacitor issue. Last time I was logged on here was in 2011 for my white dot issue (DMD board was replaced by Samsung and I've enjoyed my DLP ever since) I can't believe this thread has been going strong since I 1st checked it out in 2007!

I plan to call Samsung tomorrow tomorrow on the capacitor issue. I'll post up my results.

Thanks to all the AVS posters here for your input over the years!
post #14458 of 14851
Good Luck! When you file your claim, please ask what the last date that Samsung will accept claims under the Settlement Agreement. That would be good information to post.
post #14459 of 14851
Crazy4HD, thanks for that info, really! I'm getting back on the horn with them right now and will see what I find out.
post #14460 of 14851
I have a HLT5089s and a few months ago I noticed a black dot in the upper right corner. I thought something was on the screen, mirror or lens so, I opened the port hole but nothing was there. I figured it was a dead pixel and since I could see it from my seating position, unless I really looked for it, I just let it go. Well, tonight I have noticed 2 new black dots, one in the upper left and the other close to the middle of the screen. I see not white dots at all but, are black dots signs of a bad DLP chip as well? If so, I may need to go ahead and order one to have in case it starts getting worse.

I've never had any other problems with this set, except replacing a bad fan earlier this year, so I don't think I'd qualify under the settlement. This set is actually a replacement I got for my HLP model when a color wheel went bad and the part was on back order for over 3 months, Samsung finally just gave me this one, which I love to this day. These dots are going to start to annoy real soon if it gets worse. I was hoping to drag a couple more years out of this set. Our 7 year old PC is on its last leg and needs to be replaced and I don't think I can afford a new PC an TV in the same year.
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