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2007 Samsung LED Owner's Thread (HLT XX87/89S) - Page 486

post #14551 of 14848
The service guy came out Wednesday to take a look at the TV. He said all of the caps looked fine (which I already knew). I told him that the Samsung settlement agreement called for replacement of all of the caps regardless of their condition and that even though the caps looked OK didn't mean they were OK. He said only caps manufactured by a particular company with a particular manufacture date needed to be replaced and I did not have any of them. This guy seemed convinced he knew more about the settlement agreement than I did so there was no convincing him otherwise. He did agree to try and order replacement parts from Samsung for SOME of the caps and come back and replace them. Later that day, I received a call from the service shop and they said the parts were not available from Samsung. I asked about getting the parts from somewhere else and he said they could do that but Samsung would not pay for the repair if done that way. I told them not to do anything at this time and I would think about what I would do next.

Friday, I received an automated call from Samsung asking if the repair was completed to my satisfaction. I replied "No" and was told I would be contacted by a Samsung rep the next business day. Guess I'll see what happens then.
post #14552 of 14848
You can request a different repair shop come out, but that didn't work for me either when I had an issue with my HL-S set. The 2nd shop canceled and refused to come when they found out another shop wouldn't fix it.
post #14553 of 14848
I have just tried to hook up a soundbar to my set. I cannot get the fiber optic audio out when I am using an HDMI input?? It is strange as the led is on and I see the red light. When I use a different input (cable, av) I get audio through the fiber optic link in my soundbar.

Is there no fiber-optic audio out when using an HDMI input?
post #14554 of 14848
Quote:
Originally Posted by dude1394 View Post

Is there no fiber-optic audio out when using an HDMI input?

My second post to this forum 8/24/07:
http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/5000_100#post_11409693
post #14555 of 14848
Thank you... That is mighty unfortunate. I take it that your attempt to get a firmware upgrade from samsung was unsuccessful.
post #14556 of 14848
Quote:
Originally Posted by dude1394 View Post

Thank you... That is mighty unfortunate. I take it that your attempt to get a firmware upgrade from samsung was unsuccessful.
Did everything that I could think of to get Samsung to enable digital audio from the set. Samsung's story changed on why they would not fix it but I kept trying until it became apparent that there would be no more FW updates.

BTW, Samsung screwed us with the last FW update for the 89S. I was only supposed to "fix HDMI audio problem" (got my hopes up) and nothing else in the description. It killed PIP and PIP was never mentioned in the FW update description. It was never clear if killing PIP was intentional but I had been using it and missed it. I never saw an HDMI audio problem to fix and FW did nothing to audio that I noticed. Samsung would not fix the PIP loss from FW update or give us a way to install earlier FW, they just moved on.
Edited by JRWalker - 6/30/13 at 11:13am
post #14557 of 14848
Quote:
Originally Posted by SnakeDoctor View Post

He did agree to try and order replacement parts from Samsung for SOME of the caps and come back and replace them. Later that day, I received a call from the service shop and they said the parts were not available from Samsung. I asked about getting the parts from somewhere else and he said they could do that but Samsung would not pay for the repair if done that way. I told them not to do anything at this time and I would think about what I would do next.

Friday, I received an automated call from Samsung asking if the repair was completed to my satisfaction. I replied "No" and was told I would be contacted by a Samsung rep the next business day. Guess I'll see what happens then.

Not the worst situation. For everyone: if you want all of the caps replaced, SEA HAS TO NOTE THAT ON YOUR JOB TICKET. Ask them directly to put it on there, by saying "Do I get all the caps replaced? Yes? Good. Please make sure that is written on the job ticket". SEA will ask why. Make a reference to "your cousin's bad experience with a tech" and SEA will do it. A lot of the techs are a bunch of smart-asses who think they know best and want SEA to pay them for work they don't do. If it is on the job ticket and they refuse to do it, then SEA will handle it.

That said, the tech probably tried to get the boards and they're out. So now you're stuck:
-- Try to get a new tech assigned who will do all of them, or ask them to re-send the tech WITH THE NOTE ON THE TICKET (!)
-- Take the $300 for a perfectly fine set
-- Dig in your heels to try to get $300 and keep the set
-- Fight to get under the out of warranty program

Choice is yours.

A lot of people are trying to work with the techs directly. That is not the way to do it. SEA is paying out the ass to make sure that the sets are fixed and the techs have something to do. In my experience, the tech will tell you anything they can to save a half hour of labor but still bill SEA for it. Deal with SEA. Tell them what you want done in specific terms and have them put it on the job ticket, every time. If the tech goes against what's on the ticket, SEA will not want to give them business. But if it's not on the ticket, the techs will try to get away with whatever they can, and SEA will immediately back them up because they came out and "did as they were told under the warranty terms" albeit under vague instruction.

You have GOT to understand the politics of this. The techs will do whatever they can to bill SEA's settlement escrow. SEA will back up a tech who did the work. You HAVE to be ahead of that.
post #14558 of 14848
Quote:
Originally Posted by dude1394 View Post

I have just tried to hook up a soundbar to my set. I cannot get the fiber optic audio out when I am using an HDMI input?? It is strange as the led is on and I see the red light. When I use a different input (cable, av) I get audio through the fiber optic link in my soundbar.

Is there no fiber-optic audio out when using an HDMI input?

I'm not sure how you have the soundbar configured, but I've been using the Digital Audio Output on my HL-T6187 and HDMI with a Samsung Surround Sound System for years. It works fine for me. I just have to turn the input on the surround sound system to "Digital In". I have the HDMI going from my DVR and Blu-ray going directly to the TV. The reason I don't just use the HDMI pass through on the surround sound system is because I noticed that the audio was slightly out of sync. It can be calibrated, but the digital audio output syncs perfectly so I just use that.
Edited by justlou - 6/30/13 at 12:03pm
post #14559 of 14848
Replaced my Red LED back in February and the DLP chip a couple weeks ago. Using the Youtube videos made the job easy. Picture never looked better so $300 into this thing isn't bad. All my capacitors look fine and I'm experiencing no problems. At this point I'm not letting a tech screw around with a set that is working fine. I'm ready for a new set anyways so hopefully this thing will stay alive long enough so I feel I got my moneys worth before I have to replace it. That's my 2 cents.
post #14560 of 14848
Quote:
Originally Posted by nickels55 View Post

The good news is that the red LED is still in stock somewhere! Good luck - there is a youtube video walk-through somewhere in this thread.

BTW - can you tell us where you got the red LED, the part number and price? I know it is all in the pages here somewhere but having updated info never hurts.

http://www.amazon.com/Samsung-Mitsubishi-Toshiba-4719-001997-Chip/dp/B007JY58FM/ref=sr_1_1?ie=UTF8&qid=1372896627&sr=8-1&keywords=New+Samsung%2FMitsubishi%2FToshiba+4719-001997+DLP+Chip

http://www.amazon.com/SAMSUNG-BP07-00029A-DISPLAY-PHLAT-Original/dp/B0032XEED6/ref=sr_1_1?ie=UTF8&qid=1372896844&sr=8-1&keywords=SAMSUNG+BP07-00029A+LED+DISPLAY+PHLAT+LI+OEM+Original+Part

http://www.amazon.com/Arctic-Silver-Polysynthetic-Thermal-Compound/dp/B0002VFXFE/ref=pd_bxgy_e_text_y

These are the parts I ordered for my HLT-5087; DLP chip; Red LED and thermal paste
post #14561 of 14848
While the service rep was replacing the caps in my HL-T6189S, I kept hoping that he would damage the board or screw something up. Because, I would love to get a PN64F8500 from the Samsung Exchange and Refund Department for my HL-T6189S. It would be great to have a second PN64F8500 in the house. Unfortunately, replacing the caps was quick and easy.
post #14562 of 14848
Well, my experience has just been odd and so far no tech has come out. The tech was originally suppose to come out on June 19 but canceled because they couldn't get the parts. Samsung asked them to try and repair the boards so, another appointment was set up for June 24th. I realized that I wouldn't be able to get of of work on that day so, I called and rescheduled for this past Monday, July 1. Took a half day off work on Monday but the tech never showed. Called the services company and see said they had me scheduled for June 24th but no one was home (a lie because my wife is a stay at home mom and is always home). I reminder her that I had called and rescheduled for July 1st at which point I think she remembered and started to apologize. Appointment was again rescheduled for this Tuesday, July 9th.

Well, yesterday I got a voice-mail from Samsung saying to call and talk to the compensation department. I called but the lady who handles the compensation stuff had already gone home, it was close to 5pm. Samsung says it looks like the service company had canceled the appointment because parts were not available, even though they have yet to let me know my appointment is canceled. She said I should get a call on Monday to discuss compensation.

I assume I'm about to be offered the $300 and they take the TV. Honestly, I might be okay with that. The few people who have got a replacement from Samsung have had to pay at least 600-700 out of pocket depending on which offer you chose. With $300, that knocks a $1000 TV down in that range and I've been looking at a Sony KDL50R550A or a Vizio M551d-A2R. If I'm getting 3D, I want passive 3D but, I'm having a hard time decided between those 2. I don't know much about Vizio but, it would give me 5 more inches of screen size. I've owned Sony in the past and enjoyed them so I'm leaning towards that one but, I've read the off axis viewing is not great (2 seats in my living room are on the side). Can't decide but I'll see what Samsung says on Monday. I'm debating whether I should call the service company and confirm that the appointment for Tuesday has been canceled, just seems odd that they rescheduled the appointment only to cancel it through Samsung a few days later.
post #14563 of 14848
RollTide

I'll be interested in hearing how it goes for you with the compensation department.
Edited by SnakeDoctor - 7/7/13 at 2:09pm
post #14564 of 14848
i'll say having switched from a DLP to a LED, yes, off axis is not "as good" but it's not like the picture inverts or anything it just gets washed out. gets progressively worse the further you go (no surprise) If I'm in my kitchen watching the set, which is probably 35-40* off axis, it doesn't really bother me too badly. if it was a permanent set up, and i routinely watched from that far outside center... ehhh... i'd really have to think about how frequently i'd be doing it.
post #14565 of 14848
Quote:
Originally Posted by yudkib View Post

i'll say having switched from a DLP to a LED, yes, off axis is not "as good" but it's not like the picture inverts or anything it just gets washed out. gets progressively worse the further you go (no surprise) If I'm in my kitchen watching the set, which is probably 35-40* off axis, it doesn't really bother me too badly. if it was a permanent set up, and i routinely watched from that far outside center... ehhh... i'd really have to think about how frequently i'd be doing it.
I went from DLP to LED and regret it. Activly trying to sell the LED and try out a plasma.
post #14566 of 14848
Talked to Samsung and went ahead and accepted the $300 offer. She said I'll get a call from someone else with details about the pickup of my current set and delivery of the check. To anyone who has also accepted a similar offer, how long did it take for you to get your money and for Samsung to take your current TV?

Still can't decide between the Sony KDL50R550A or the Vizio M501D-AR2. They both look good to my eyes. I notice some uniformity issues with the Vizio in Best Buy that I don't see in the Sony but, the Vizio has slightly better viewing angles. Vizio is also $200 cheaper but, I can purchase the Sony from a local electronics/appliance shop that services everything they sell plus, you have 6 months to decide if you want there extended warranty. Just can't decide.
post #14567 of 14848
I don't understand how $300 is an acceptable offer for this set? At that price they should let you keep it.
post #14568 of 14848

We have dots over almost half our screen and are looking to replace the DLP chip. Just want to find the right chip for the HLT-5089. I've checked out this chip on Amazon, but it doesn't specifically list our model. Is there anyone that can confirm this chip will work in the 5089?

Thanks!
Cheryl
post #14569 of 14848
Quote:
Originally Posted by nickels55 View Post

I don't understand how $300 is an acceptable offer for this set? At that price they should let you keep it.

agreed...

even with limited skill and the service manual you could tear down the set and sell the parts on ebay for more than $300, maybe even double that
post #14570 of 14848
Well, no offense, but I don't have the time or the will to tear down the set and sell it off piece by piece. I barely have the will to try and sell my Oppo BD player because I will need a 3D player now (anyone want it, BDP-80, works great just need 3D now). I was planning on getting a new TV in another year or 2 anyway but, if Samsung wants to help me pay for a new one now then so be it, that's $300 less then I'd have to pay a year from now. I guess I'm in the mind set of it's better then nothing and ending up with a TV that can't turn on in the future. If Samsung sold a passive 3D set I may have been willing to try and push them a little harder.
post #14571 of 14848
yeah, if you don't have the time, it's understandable...it just burns me up that Samsung is putting out this faulty product, not standing behind it, then offering peanuts for it after putting you through a hassle....and then they'll turn around and part it out and make a profit off it
post #14572 of 14848
Quote:
Originally Posted by Speedcouch View Post

We have dots over almost half our screen and are looking to replace the DLP chip. Just want to find the right chip for the HLT-5089. I've checked out this chip on Amazon, but it doesn't specifically list our model. Is there anyone that can confirm this chip will work in the 5089?

Thanks!
Cheryl

I own a HLT5089SX/XAA and I ordered the Samsung/Mitsubishi/Toshiba 4719-001997 DLP Chip from ShopJimmy. I still haven't found the time to install it though. We've had 2 more dots show up since I recieved the chip so it's getting time to do it. Once I install it, I will post if it works.
post #14573 of 14848
Quote:
Originally Posted by rolltide1017 View Post

Well, no offense, but I don't have the time or the will to tear down the set and sell it off piece by piece. I barely have the will to try and sell my Oppo BD player because I will need a 3D player now (anyone want it, BDP-80, works great just need 3D now). I was planning on getting a new TV in another year or 2 anyway but, if Samsung wants to help me pay for a new one now then so be it, that's $300 less then I'd have to pay a year from now. I guess I'm in the mind set of it's better then nothing and ending up with a TV that can't turn on in the future. If Samsung sold a passive 3D set I may have been willing to try and push them a little harder.

I just meant that the $300 price is a joke in general. While you may not have the time or energy to dismantle and sell the parts doesn't means Samsung doesn't. They are going to make money on this "deal" plus they are getting more money from you being forced to "upgrade" to a new set. The $300 offer is an insult and they know it. First they make a 3D ready set and don't provide a converter for it (thanks Mitts for the 3DA-1), they say it will last 20,000 hours except that everyone has dying red LEDs due to poor ventilation and cooling. Now there is a capacitor issue. IMO $500 is a decent trade-in value for all of the missteps they've made on this set. I personally will fix any broken parts on mine as long as they are available.
post #14574 of 14848
Well, still waiting for Samsung to pick up my TV, they said it could take 2 weeks and once it is picked up, they'll 2nd day FedEx the check to me. To make sure we are not with out a TV, I placed an order today for the Vizio M501D-A2R. Needed to get a TV on a tight budget this time, even with the help from Samsung. I'm a little nervous about the Vizio, never bought that brand before but, CNET gave it a great review and it looked pretty good to me in Best Buy.

Anyway, 6 years of participating in this thread is coming to an end. Thanks to everyone for all the info and help through the years.
post #14575 of 14848
I have a HLT-6187SX/XAA and could have sworn mine was on the list, but when I got back now to look, it is no longer on the claim form...?
post #14576 of 14848
Quote:
Originally Posted by Aggie2779 View Post

I own a HLT5089SX/XAA and I ordered the Samsung/Mitsubishi/Toshiba 4719-001997 DLP Chip from ShopJimmy. I still haven't found the time to install it though. We've had 2 more dots show up since I recieved the chip so it's getting time to do it. Once I install it, I will post if it works.

I have a 2008 set and am now getting the dots. I cant do any work on the set myself, how much would it cost to have a repairman do the whole job, parts and labor? I have to decide if its worth putting the money into it or if i should just buy a new set at this point. So far, this is the ONLY problem i have had with the set, so everything else inside is the old original equipment.
post #14577 of 14848
Quote:
Originally Posted by AODfan View Post

I have a HLT-6187SX/XAA and could have sworn mine was on the list, but when I got back now to look, it is no longer on the claim form...?

I do not have and old copy of the claim form but on 4/26/2013 in post http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23250619 I pasted an image of TV Capacitor Settlement Notices as it was on that date. In the notice under DLP TV it clearly shows the HLT6187SAX/XXA.

If you go to the notice page now it is unchange from what I posted 4/26/2013. http://www.samsung.com/us/capacitorsettlement/.

As others have suggested, call 1-888-899-7602 don't bother with the form. Have all the info from the service tag which is on the edge of the set that has the connectors. They also want a gestimate of the date of purchase and where you purchased the set
post #14578 of 14848
Quote:
Originally Posted by yankeeman View Post

I have a 2008 set and am now getting the dots. I cant do any work on the set myself, how much would it cost to have a repairman do the whole job, parts and labor? I have to decide if its worth putting the money into it or if i should just buy a new set at this point. So far, this is the ONLY problem i have had with the set, so everything else inside is the old original equipment.

I'm not sure if it was in here or another forum, but I remember someone saying they were quoted a price of $400 to replace the chip.
post #14579 of 14848
Quote:
Originally Posted by yankeeman View Post

I have a 2008 set and am now getting the dots. I cant do any work on the set myself, how much would it cost to have a repairman do the whole job, parts and labor? I have to decide if its worth putting the money into it or if i should just buy a new set at this point. So far, this is the ONLY problem i have had with the set, so everything else inside is the old original equipment.

Quote:
Originally Posted by justlou View Post

I'm not sure if it was in here or another forum, but I remember someone saying they were quoted a price of $400 to replace the chip.

you could also buy the chip for ~$150 and pay someone computerly that you know 50 bucks or so to install it

it's really not too difficult
post #14580 of 14848
Thankfully - my cap repair a few weeks ago worked on my HLT! I live in CT and the heat and humidity has brought in the bugs... It seems I have a few crawlers showing up on my screen - not on the outside surface. Looks like on the inside, but when I hit the screen they do not move... Almost like they are hanging out on the mirror or DMD. Any suggestions for clearing / cleaning?
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