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2007 Samsung LED Owner's Thread (HLT XX87/89S) - Page 487

post #14581 of 14851
open up the circular 'peek hole' on the back left side (i think) and you can visually inspect to make sure they aren't just on the inside of the screen

you may be able to see the lens by opening that as well and see if they are on it
post #14582 of 14851
Quote:
Originally Posted by sneakking View Post

open up the circular 'peek hole' on the back left side (i think)
There are circular access panels on both sides.
post #14583 of 14851
Quote:
Originally Posted by yankeeman View Post

I have a 2008 set and am now getting the dots. I cant do any work on the set myself, how much would it cost to have a repairman do the whole job, parts and labor? I have to decide if its worth putting the money into it or if i should just buy a new set at this point. So far, this is the ONLY problem i have had with the set, so everything else inside is the old original equipment.

What Sneakking said above is what I was told as well. About $400 for a Samsung rep to do the chip replacement. I bought my DND chip for $140 from ShopJimmy along with some thermal paste and will do it myself once I get an hour free...which is turning out to be non existent with work, wife, little 19 month old, etc. etc. Two more dots showed up last night. They're like little worms that keep eating away at me everytime one pops up. They'll be gone soon....
post #14584 of 14851
Please refresh my memory. My 5687 plays a little tune when it is first turned on. I thought it also played one when it shut off. I no longer hear the tune when it shuts off. I have not yet looked for bulging capacitors.

Was the shut off tune my imagination?
post #14585 of 14851
Quote:
Originally Posted by a68oliver View Post

Was the shut off tune my imagination?
My 5687 plays a "notes ascending" tune when powered up and a "notes descending" tune when powered down. If the speaker audio is muted in the settings, neither tune is played.
post #14586 of 14851
Thanks. I am glad it was not my imagination. I decided to cold boot my TV so I shut off the power to the plug strip a bunch of my equipment is plugged into. When I turned it back on, the TV played both the ascending and descending tunes upon power up and power down.

However, that created a whole host of other problems. I couldn't get Tivo or BluRay audio after the reboot. After much troubleshooting, I discovered it only affected my HDMI devices. I finally got the BluRay working after a reboot of the player, but Tivo still wasn't working. I thought since both devices had the AVR in common that the problelm must be with the AVR. Several power cycles still did not fix it. So I rebooted theTivo again. Finally, I am back in business.

Go figure.
post #14587 of 14851
what did you learn.
post #14588 of 14851
Reminder to all:
The settlement claim ends on Sept 2, 2013 according to this post:
http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14460#post_23424953
post #14589 of 14851
I recently purchased a brand new Panasonic Plasma television. I have not even pulled it out of the box as I'm waiting for a mount. My Samsung HLT5689 just got its first white dot. It's as if it knew that I was going to demote it from number one to number two television. Now I'm having to decide whether to spend the $185 to replace the DLP chip. Have a lot of non-techies had success replacing the part by themselves? If I have to pay someone it surely would become too expensive to be worth it. It is interesting how many people here are now having the white dot issue now. I guess those chips were really designed to go out at about 6 years. I will count myself lucky that my TV has done so well until now.
post #14590 of 14851
I have a 2008 set and got the white dot problem. About 2 months ago i got 2 white dots. Now its up to 9 white dots. I cant work on the set myself, and since i havent had anything ever replaced on the set, everything is 5 years old, so i am gonna wait until i get more white dots then replace the set. I cant do the work myself, and its not worth it to me to put big bucks into a set where something else may fail soon.
post #14591 of 14851
Quote:
Originally Posted by Doctor View Post

I recently purchased a brand new Panasonic Plasma television.

Which one? I got the 65s60. Was eyeing the 60st60 but the excessive input lag would hinder my Call of Duty gameplay.
post #14592 of 14851
Quote:
Originally Posted by Charlie Kocis View Post

Which one? I got the 65s60. Was eyeing the 60st60 but the excessive input lag would hinder my Call of Duty gameplay.

60ST60

Don't do a lot of gaming but I hope the input lag you mentioned is fixable via a firmware update.
post #14593 of 14851
Quote:
Originally Posted by Doctor View Post

60ST60

Don't do a lot of gaming but I hope the input lag you mentioned is fixable via a firmware update.
From what I gather it's not, otherwise I may have just dealt with it until then.
post #14594 of 14851
just filed my claim through the hotline, made sure to note that they will be replacing ALL capacitors

will call the local shop they set me up with later this afternoon to make sure Samsung got in touch with them
post #14595 of 14851
the local shop said that instead of replacing the caps they are going to order the board and when it gets in they will call me

is the board even available any more?
post #14596 of 14851
Quote:
Originally Posted by sneakking View Post

the local shop said that instead of replacing the caps they are going to order the board and when it gets in they will call me

is the board even available any more?


More than likely you'll be getting a call soon stating the board isn't available, and you'll be offered $300.
post #14597 of 14851
Quote:
Originally Posted by sneakking View Post

the local shop said that instead of replacing the caps they are going to order the board and when it gets in they will call me

is the board even available any more?

No, they are not. The process has just started. Some have gotten 2013 TVs at dealer's cost and their old TV because the boards are not available. But, the department who will contact you can only offer $300 for your old DLP. What happens next is uncertain because Samsung may have changed their policy. Suggest that you listen to their offer and don't give them an answer until you post it here. Your old TV is worth much more than $300 if sold for parts.
post #14598 of 14851
Quote:
Originally Posted by JRWalker View Post



No, they are not. The process has just started. Some have gotten 2013 TVs at dealer's cost and their old TV because the boards are not available. But, the department who will contact you can only offer $300 for your old DLP. What happens next is uncertain because Samsung may have changed their policy. Suggest that you listen to their offer and don't give them an answer until you post it here. Your old TV is worth much more than $300 if sold for parts.

yes, certainly worth more than that and if I had to part it out I know I could

i like the idea of the upgrade to the plasma, but like you said, that may no longer be available

at the very least it would be nice to get them to go the yudkib (sp?) route and get $300 and keep the TV, although that might take some fighting
post #14599 of 14851
Quote:
Originally Posted by sneakking View Post

i like the idea of the upgrade to the plasma, but like you said, that may no longer be available

We still love the PN60F8500 that we got in exchange for our HLT5689S and $1500 fee. See details here: http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14200_100#post_23159257

It is a great TV and added a Darbee Darblet 5000 which make HD and 3D even better. http://www.avsforum.com/t/1399154/darbee-vision-darblet/0_100
post #14600 of 14851
thinks so,The previous LED model did have this issue, but I'd have figured Samsung would have fixed it for these new models.lt6Lgn
post #14601 of 14851
so I hadn't heard back from the local tech so far today, but I just checked my email and received this:

Thank you for being a valued Samsung customer. You were submitted for a prorated exchange. Samsung would like to provide you with a prorated exchange offer. We do apologize but your unit part are no longer available. If you would like we can offer you a prorated exchange. I will be able to assist you in getting into a new 2013 unit lower than retail price. This offer is available to you due to you being a Samsung customer. Please contact me for further details on units you qualify for.

I asked them to provide me with a list of options. Fingers crossed that this may turn out easier than I expected.
post #14602 of 14851
Just got upgraded to the PN51F8500AFXZA at less than half cost! Couldn't be happier

They said that they will be out in 10-14 days to swap the sets
post #14603 of 14851
Quote:
Originally Posted by sneakking View Post

Just got upgraded to the PN51F8500AFXZA at less than half cost! Couldn't be happier

They said that they will be out in 10-14 days to swap the sets

Great News!

When they delivered my F8500 I asked if they would leave the box. They said no they would have to use it to return the old set. Then they looked at the size of the HL-T5689S next to the box and we all laughed. They left the F8500 box and packing material.
post #14604 of 14851
Quote:
Originally Posted by JRWalker View Post

Great News!

When they delivered my F8500 I asked if they would leave the box. They said no they would have to use it to return the old set. Then they looked at the size of the HL-T5689S next to the box and we all laughed. They left the F8500 box and packing material.

that's good to hear, as I am closing on my new house at the end of the month and would rather not have to rig up something special to move a brand new tv biggrin.gif
post #14605 of 14851
sneakking, Three things that you are going to want to do:

1) Register the set with Samsung. They will give you an additional month of warranty for registering online.

2) Order a free old style IR remote with number keys to have a second remote. The new remote is Bluetooth with a touch pad. https://support-us.samsung.com/cyber/notice/remote/index.jsp

3) Subscribe to the http://www.avsforum.com/t/1463454/official-samsung-pnxxf8500-series-discussion-thread-no-street-price-talk
post #14606 of 14851
Quote:
Originally Posted by JRWalker View Post

sneakking, Three things that you are going to want to do:

1) Register the set with Samsung. They will give you an additional month of warranty for registering online.

2) Order a free old style IR remote with number keys to have a second remote. The new remote is Bluetooth with a touch pad. https://support-us.samsung.com/cyber/notice/remote/index.jsp

3) Subscribe to the http://www.avsforum.com/t/1463454/official-samsung-pnxxf8500-series-discussion-thread-no-street-price-talk


good advice, I had read about the remote issue while reading through that thread

also, I have read about the darblet some, but will wait until I get moved in to get serious about that

have you purchased an extended warranty? i usually like what square trade offers...
post #14607 of 14851
also, once I have the tv's traded out I will have:

an unused blue LED (thought both blue and green had gone bad, but only green was fried)

a lightly used mitsubishi adapter that is functional with our set

two pairs of 3D glasses that work with our set

PM me if you are interested in any of these, I will probably end up listing them on eBay
post #14608 of 14851
Quote:
Originally Posted by sneakking View Post

have you purchased an extended warranty? i usually like what square trade offers...

No, I do not buy extended warranties for anything. I purchase everything on my American Express cards which gives me a free year warranty after the manufacturer's warranty expires plus additional protection for the purchase. Only had to use their insurance once. My son's camera was stolen from his dorm room a week after purchase. Amex promptly paid full price for a replacement after I filed a claim over the phone.
post #14609 of 14851
Extended warranties are a scam. Research it. Most items like these TVs fail within the first 3-6 months. Companies make a fortune on warranties.
post #14610 of 14851
Quote:
Originally Posted by nickels55 View Post

Extended warranties are a scam. Research it. Most items like these TVs fail within the first 3-6 months. Companies make a fortune on warranties.

i've made use of an extended warranty twice

once on this set with the white dot issue(i seem to recall you personally freaking out in this thread about not having one) and once on my motorola droid when the digitizer went bad 2 months before I was due an upgrade

i paid $150 for the warranty for the tv and the technician quoted me $600 for the repair, if i had extended the warranty out further it would have covered the green LED repair I had to do myself


so I wouldn't say they are a scam, particularly if they offer you a deductible for damage you personally caused (squaretrade does)

I don't get extended warranties on everything I buy, but sometimes it's worth the peace of mind and worth the cost
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