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2007 Samsung LED Owner's Thread (HLT XX87/89S) - Page 489

post #14641 of 14848
the tech may never call back and it could go straight to EnR like it did with me

check your emails, thats how they got in touch in my case
post #14642 of 14848
Tech called me, Samsung called them and parts are not available, was told to call Samsung for options.

I'm on phone now with Samsung and they are only offering me $300 refund only and they remove my TV. I'm polite and letting them know it's not a fair trade off.

I've asked to talk to a supervisor to see if I can get another option...
post #14643 of 14848
Quote:
Originally Posted by ValeTudoRH View Post

Tech called me, Samsung called them and parts are not available, was told to call Samsung for options.

I'm on phone now with Samsung and they are only offering me $300 refund only and they remove my TV. I'm polite and letting them know it's not a fair trade off.

I've asked to talk to a supervisor to see if I can get another option...

This has been covered over and over again in prior posts. If you say the offer isn't fair another department will contact you with offer of exchange with fee for 2013 model at dealer's cost plus your old TV. $300 is the best that you can get from the Settlement rep.
post #14644 of 14848
Thanks and yes, that is what I stated. I'm waiting now for the call back in the next week or I will call them and review. I tried on the phone to get to the stage of out of warranty replacement but they are stating it has to go to the legal dept.
post #14645 of 14848
So called the company scheduled to do the repair. The parts are supposedly back ordered. The service company did state something like if the parts didnt come in within 10 days that samsung will do some buy back thing. Does this sound correct? Also on our tv, is there one power supply or two? Will post back with updates.
post #14646 of 14848
Quote:
Originally Posted by WESIDE187 View Post

on our tv, is there one power supply or two?

http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14300_100#post_23261181
post #14647 of 14848
ditto, Now waiting for the same phone call
post #14648 of 14848
I received a call from warranty replacement group. I had them email me options for out of warranty purchase. I have 56" HLT so the comparable options are the 60".

8500 Plasma and 8000 LCD are about half off retail if not more. I'm going to choose over the weekend and call back to order one. Trying to decide between Plasma and LCD, probably going Plasma.

I really appreciate all of the posts and feedback here, saved me a lot of frustration if I would have had my tv fail out of warranty after only 6 years of ownership.

Cheers and I'll keep everyone posted when I receive the final verdict.
post #14649 of 14848
Quote:
Originally Posted by ValeTudoRH View Post

I received a call from warranty replacement group. I had them email me options for out of warranty purchase. I have 56" HLT so the comparable options are the 60".

8500 Plasma and 8000 LCD are about half off retail if not more. I'm going to choose over the weekend and call back to order one. Trying to decide between Plasma and LCD, probably going Plasma.

I really appreciate all of the posts and feedback here, saved me a lot of frustration if I would have had my tv fail out of warranty after only 6 years of ownership.

Cheers and I'll keep everyone posted when I receive the final verdict.


If you can afford it then you have to go with the F8500. You will regret any other decision. Jim
post #14650 of 14848
yes, I have to vouch for the plasma as well...no regrets going with it
post #14651 of 14848
The 8500 looks really nice. If you dont take the 300 and it goes to the other department what are people usually getting paid from Samsung for the set? Just thinking price and affordability for the exchange. Thx
post #14652 of 14848
Quote:
Originally Posted by WESIDE187 View Post

The 8500 looks really nice. If you dont take the 300 and it goes to the other department what are people usually getting paid from Samsung for the set? Just thinking price and affordability for the exchange. Thx

People are dealing with two different Samsung departments. When a claim under the Settlement is filed you are contacted by someone who handles only Settlement claims. They work from a script that has two options. Fix the capacitors or Samsung buys the set for $300. They can't talk to you about anything else.

If you don't want the $300 they will open a service ticket to fix the caps. If the Service tech orders a board and it is not in stock then the Settlement dept contacts you again and tries to get you to take the $300 according to their script. If you say that isn't fair the set is worth more then you will be contacted by the second department. You can't contact the second department you just have to wait.

All the second department can offer from their script is an out of warranty exchange with fee. That is in exchange for your Settlement covered set you get a 2013 Samsung of approximate size of the old set. The price is around dealer's cost and there is no shipping charge. If you had a 56" they will offer you a 60" because there are no 2013 56" models. If you had a 56" and wanted a 64" they can do that too but you pay more.
Edited by JRWalker - 9/7/13 at 10:31am
post #14653 of 14848
Update -
I have an order in for an out of warranty replacement. I chose the 60" Plasma PN60F8500AFXZA

I'll post details once I have confirmations. 10-14 days delivery/processing time. I had a 56" and they offer was for 60" models only. I'm happy with the deal so far.
post #14654 of 14848
Quote:
Originally Posted by ValeTudoRH View Post

Update -
I have an order in for an out of warranty replacement. I chose the 60" Plasma PN60F8500AFXZA
I had a 56" and they offer was for 60" models only.

When they sent me the 60" models to choose from, I asked and was told that larger models could be selected depending on availability and for a larger fee.
post #14655 of 14848
Any cost price, model breakdown you would want to share? Would be helpful when I get the return call or email for selected models/sizes. Thanks
post #14656 of 14848
Quote:
Originally Posted by WESIDE187 View Post

Any cost price, model breakdown you would want to share? Would be helpful when I get the return call or email for selected models/sizes. Thanks

Already did back on April 3 of this year. http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14200_100#post_23159257 Asked about other models and as I said it was based on availability and size. Never got prices for 64" because it would have blocked a door with the floor standing speakers we have beside the TV. See my avatar picture in which speakers are cropped.

Have no idea what the current prices are now that we are closer to end of model year.

Very happy with our PN60F8500 Plasma.
post #14657 of 14848
Thanks for the info. Got an email and have played voicemail phonetag for the last two days. Will update when I get more info.
post #14658 of 14848
Update on mine, they had the part in for the side powerboard. We took a look at the capacitors for the power board for the lamp also, all my capacitors across my set looked pristine. Not a single one even close to bulging. I'm satisfied with the swap out since the capacitors were in perfect shape. Too bad I don't get the deal on a new set, but I'm happy with this TV for a bit longer before upgrading or selling it off with confidence it's not going to be a lemon for a new owner smile.gif I took several pictures of the power boards if anyone's interested. Thanks for the help!
post #14659 of 14848
Hey everyone. Update on my 50" HLT...I replaced the DMD chip with no issues. No more white dots after spending about $150 for parts. Picture is as clear as it was when brand new in 2007. The capacitors have been replaced and all is well at this point. Hopefully the red LED won't go out any time soon. I opened up the cooling chamber inside and cleaned everything really well. Now the TV hopefully will last about 8 years. Not too happy about the quality of Samsung products at this point. I guess we should buy TVs to last 5 years max. Buy to replace should be their motto.
post #14660 of 14848
Quote:
Originally Posted by Aggie2779 View Post

Hey everyone. Update on my 50" HLT...I replaced the DMD chip with no issues. No more white dots after spending about $150 for parts. Picture is as clear as it was when brand new in 2007. The capacitors have been replaced and all is well at this point. Hopefully the red LED won't go out any time soon. I opened up the cooling chamber inside and cleaned everything really well. Now the TV hopefully will last about 8 years. Not too happy about the quality of Samsung products at this point. I guess we should buy TVs to last 5 years max. Buy to replace should be their motto.

FWIW, the DMD chip problem isn't a Samsung issue. All DLP's that used that T.I. Chip suffer from it sooner or later, whether it's Samsung, Mitsubishi, or Toshiba, etc.
post #14661 of 14848
Quote:
Originally Posted by justlou View Post

FWIW, the DMD chip problem isn't a Samsung issue. All DLP's that used that T.I. Chip suffer from it sooner or later, whether it's Samsung, Mitsubishi, or Toshiba, etc.

In my profession, if you use parts that are defective as part of your system even if other companies use them, your name is tarnished as well. Bad quality control simliar to the capacitor issue. That being said, I'd rather buy a new TV once every 15 years instead of every few years. This new policy of equipment lasting as long as the warranty and then dying so we can make more money off you is not for the consumer. It's a total advantage for the manufacturer since they realized they get more money out of people over time instead of buying a more expensive, better made component up front.

FYI, don't buy a Samsung refrigerator either. They're total crap. The compressor will fail and they'll blame it on the electronics and replace the boards and charge you for it since it's not covered in the warranty. Then, when its still not fixed, they'll repair the compressor last and not give your money back from the first repair. This was done to my coworker sitting next to me. But I disgress, Samsung is still on my crap list.
post #14662 of 14848
Quote:
Originally Posted by Aggie2779 View Post

In my profession, if you use parts that are defective as part of your system even if other companies use them, your name is tarnished as well. Bad quality control simliar to the capacitor issue.
It's not a quality control issue though. It's a design issue. There were no "good" DMD chips. AFAIK, even today's chips are probably going to fail after several years.
post #14663 of 14848
I received my replacement tv this morning, chose the 60" Plasma for $800... I didn't have much time to test but looks good and delivery team did a quick and great job. They picked up my old 56" which was rapidly failing to turn on the past week, so I'm happy.

Here's the options as I received them from Samsung. I was not charged tax:

UN60F7500AFXZA 2013 model for out of warranty fee of $1000.00
UN60F8000BFXZA for out of warranty fee of $1200.00
PLASMA PN60F8500AFXZA for out of warranty fee of $800.00 cool.gifcool.gifcool.gif

I was told the LCD 60 (8000) was out of stock and I would have had to call back on the 17th to start the process again, I'm happy with the Plasma choice and extremely hard to beat the price.

Best of luck to others with the Samsungs. I have someone that works for me with a Mitsubishi DLP from that time frame and he said his TV recently dropped picture... same capacitor issue I would bet.
post #14664 of 14848
Quote:
Originally Posted by ValeTudoRH View Post

I received my replacement tv this morning, chose the 60" Plasma for $800... I didn't have much time to test but looks good and delivery team did a quick and great job. They picked up my old 56" which was rapidly failing to turn on the past week, so I'm happy.

Here's the options as I received them from Samsung. I was not charged tax:

UN60F7500AFXZA 2013 model for out of warranty fee of $1000.00
UN60F8000BFXZA for out of warranty fee of $1200.00
PLASMA PN60F8500AFXZA for out of warranty fee of $800.00 cool.gifcool.gifcool.gif

I was told the LCD 60 (8000) was out of stock and I would have had to call back on the 17th to start the process again, I'm happy with the Plasma choice and extremely hard to beat the price.

Best of luck to others with the Samsungs. I have someone that works for me with a Mitsubishi DLP from that time frame and he said his TV recently dropped picture... same capacitor issue I would bet.

You did well getting that model for $800.
post #14665 of 14848
Quote:
Originally Posted by ValeTudoRH View Post


Best of luck to others with the Samsungs. I have someone that works for me with a Mitsubishi DLP from that time frame and he said his TV recently dropped picture... same capacitor issue I would bet.

http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14400_100#post_23287816
post #14666 of 14848
I've been having an issue with my set lately. When I turn it on, sometimes it takes almost 5 minutes to get picture. It seems to only do it when the set has been off for a while (8 hours plus). It dings like normal and the light comes on, but the screen stays black. Then after a few minutes, my Sony receiver starts flashing like the TV is sending different HDMI signals to the receiver. Then the TV will flicker a bit, usually solid green, then finally turn on ok. Anyone seen this before?
post #14667 of 14848
Classic bad capacitor symptoms. Everything that you need to know is in this tread. Start reading backwards from your post.
post #14668 of 14848
I concur with JRWalker.
post #14669 of 14848
Damn, looks like I'm screwed on getting Samsung to cover anything since the deadline has passed by over a month and a half. Replacing the caps shouldn't be a problem for me, as long as they aren't surface mounted. I have a $5000 Pace soldering/desoldering station at work, so I can just pull the boards and replace them there. Anyone know a good place to order replacement caps from?
post #14670 of 14848
Quote:
Originally Posted by SheepNutz View Post

Damn, looks like I'm screwed on getting Samsung to cover anything since the deadline has passed by over a month and a half. Replacing the caps shouldn't be a problem for me, as long as they aren't surface mounted. I have a $5000 Pace soldering/desoldering station at work, so I can just pull the boards and replace them there. Anyone know a good place to order replacement caps from?

Before you whip out your soldering iron --

I got a PM from a guy two days ago who Samsung just offered $300 for his HLT5689S. He turned down the offer and is waiting to see what happens next. He wanted to know if I still recommend the PNxxF8500 plasma, if they offer him an out of warranty replacement with fee. Told him yes we love our PN60F8500 and have no reservation recommending it. He said he would post here what happens next in his case.

If I were you, I would call the Cap Settlement phone number Monday and see if they answer the phone.

Please post here your experience with Samsung to help others.

Good Luck!
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