Originally Posted by SheepNutz
Well, even after the tech replaced both power boards yesterday, my TV took forever to turn on today after being off overnight. I'm pretty fed up now. I'm thinking about calling Samsung and letting them know I'm not satisfied with the service and want to do an out of warranty exchange. Any chance they'll go for this? I'd much rather do that than ever have to bother with fixing this TV again.
Samsung will probably not take your word for it so they will likely want a tech to confirm there is still a problem. Here is what I would do:
1) Tomorrow morning check and see if it happens again. It probably will. Time how long the set takes to turn on and write it down.
2) Call Samsung and politely tell them about the problem not being fixed and how long it takes to turn on. Let them decide what to do next, which will likely be a service call. Don't mention out of warranty exchange during the call. They are not authorized to offer you one (there is a different department with that authority). Mentioning exchange will just make them suspicious that you just want an new TV. If the tech can't fix the problem then Samsung will probably offer you one without your asking.
3) Don't turn on the set the day the tech arrives. Let him see the problem himself and he may try to fix it with different boards. If he tries repeat above steps.
4) Stay cool and reasonable.
The symptoms still look like bad capacitor(s). It is possible that only the swollen caps were replaced on the refurbished boards and some of the caps that look good are not in spec. Here is how to tell if the caps on the refurbished board were replaced. Capacitors have printed on them a date of manufacture code. Many manufacturers use a 2-character abbreviation according to the IEC 60062 standard, to code the date of production (date code) of electrolytic capacitors:
Character: Year of production, S = 2004, T = 2005, U = 2006, V = 2007, W = 2008, X = 2009, A = 2010, B = 2011, C = 2012, D = 2013
Next character: Month of production, 1 to 9 = Jan. to Sept., O = Oct., N = Nov., D = Dec.
Example: X8 = August 2009
The caps on my bad boards had the letter V9 which means that they were produced in September 2007.
From what I have read, bad caps can cause the failure of downstream components, which is another possibility.
Be patient and give Samsung time to make things right for you.Edited by JRWalker - 11/12/13 at 4:44pm