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2007 Samsung LED Owner's Thread (HLT XX87/89S) - Page 490

post #14671 of 14847
Quote:
Originally Posted by SheepNutz View Post

Damn, looks like I'm screwed on getting Samsung to cover anything since the deadline has passed by over a month and a half. Replacing the caps shouldn't be a problem for me, as long as they aren't surface mounted. I have a $5000 Pace soldering/desoldering station at work, so I can just pull the boards and replace them there. Anyone know a good place to order replacement caps from?

Since you obviously have the capability to replace the caps yourself, it's a cheap repair. This company sells a capacitor kit for all Samsung TV's for $20. I have no experience with this company, but have seen posts from people that ordered from them to fix their TV's.

Samsung Repair Kit
post #14672 of 14847
Thanks for the info JR. I was planning on trying them, hoping for a settlement still. I would love the 8500 for a decent price, but would honestly take the $300 too.

Lou, thanks for the link. I'll go that route if Samsung doesn't offer me anything.
post #14673 of 14847
Hey JR, quick question. Do you know what the height of your 8500 is from the bottom of the stand to the bottom of the display? I'm afraid the stand may be too short and part of the picture would be blocked by my center channel speaker, which is almost 4.5" tall.
post #14674 of 14847
Quote:
Originally Posted by SheepNutz View Post

Hey JR, quick question. Do you know what the height of your 8500 is from the bottom of the stand to the bottom of the display? I'm afraid the stand may be too short and part of the picture would be blocked by my center channel speaker, which is almost 4.5" tall.

When we purchased our HLT5689S we bought the stand that went with it. Added the second 4" extension to the stand to fit the new 60" TV. My avatar is our PN60F8500 flanked by two 32.5" high speakers beside the old stand. Picture is cropped to not show full width of speakers.

I measured from top of the stand to the bottom edge of the set and it is 2". From the top of the stand to the top edge of the TV is 34 3/8" camera down and with camera up is 34 7/8". It would seem to me to be an easy carpentry project to create a 3" platform between the stand and TV.

Update: If you are raising the height of the F8500 or to make the TV safe for small children see Securing the TV to the Wall on page 29 of http://downloadcenter.samsung.com/content/EM/201308/20130813160123348/[PF8500-ZA]BN68-05529A-01ENG-0731.pdf . Parts come with TV.

You may be interested in the info in my post to Ftballfn yesterday at http://www.avsforum.com/t/1463454/official-samsung-pnxxf8500-series-discussion-thread-no-street-price-talk/9240#post_23876061 .

Also, you may also be interested in my posts and other with F8500 info in

http://www.avsforum.com/t/1463454/official-samsung-pnxxf8500-series-discussion-thread-no-street-price-talk

and the Darblet 5000 with the F8500 which I highly recommend at

http://www.avsforum.com/t/1399154/darbee-vision-darblet

There is another forum for F8500 owners that has some setting that most find a good start. You have to have about 300 hours on your set before you can have it calibrated. Don't think that I will have mine calibrated. But use the setting recommended here:

http://www.avsforum.com/t/1475066/official-samsung-pnxxf8500-owners-thread-no-street-price-talk/

IMHO the money for calibration is better spent on a Darblet 5000. If you keep your DLP it would improve that picture too.
Edited by JRWalker - 10/27/13 at 1:50pm
post #14675 of 14847
For those of you who haven't called the settlement line since it's almost 2 months past the deadline, call them! I called this afternoon, and (they say anyway) they're going to set up an appointment to have someone come fix it. They didn't give me any hassle whatsoever, and didn't mention a thing about the deadline being back in September. I'm assuming that they'll probably end up offering me money or an exchange for the TV if they can't get the parts they need.
post #14676 of 14847
Quote:
Originally Posted by SheepNutz View Post

For those of you who haven't called the settlement line since it's almost 2 months past the deadline, call them! . . .

Since the fee that Samsung is charging for out of warranty replacement is about dealer's cost, they are making the same profit as if you bought it retail. They don't lose anything on the deal and get a happy customer.
post #14677 of 14847
The repair guy called today and said they'd be out Friday to repair. He asked if it just was slow to turn on, and I told him yes and it was because of the bad caps. He starting talking like it may be other issues, then I told him about the swollen caps on the sub power board and he confirmed that was the issue. So will whey actually replace the caps? I thought for this model, they were supposed to be instructed to replace the entire board.
post #14678 of 14847
Quote:
Originally Posted by SheepNutz View Post

. . . So will whey actually replace the caps? I thought for this model, they were supposed to be instructed to replace the entire board.

For a long time there were no boards available. Then they started replacing caps in some areas. Then I think I remember someone posting they got a board replacment. Could be that Samsung is pulling boards from out of warranty exchange sets and replacing caps. So it could go either way.

Call Samsung and be sure that the work order says to replace ALL caps on BOTH power boards not just the swollen ones.

If the tech gives you any problems call Samsung while he is there and let them explain it to him. Have Samsungs number available before he gets there. Samsung is paying for the service and he will be paid to replace all the caps.
post #14679 of 14847
When the repair guy called today to let me know what time they'd be out, I asked him about replacing all the caps, not just burst ones. He said they would just be replacing both power boards.
post #14680 of 14847
Well, the tech came, and he replaced both power boards in about 20 minutes. He said that they were refurbished by Samsung, and he would be returning my old boards to them to be refurbished too. I only had one popped cap on the sub power board. There were no popped caps on the main power board, but there was some corrosion on the underside of the board. I'm not sure if that was just flux, or if maybe some components got too hot. All the solder joints looked good though. He went into the service menu on the TV, looking for something, I'm not sure what. He never found what he was looking for, but he did accidentally do a factory reset on my TV. mad.gif I'm not sure if that reset my picture settings or not, on first glance, it looks like it didn't. All in all, the service took about 30 minutes total.
post #14681 of 14847
Quote:
Originally Posted by SheepNutz View Post

He went into the service menu on the TV, looking for something, I'm not sure what. He never found what he was looking for, but he did accidentally do a factory reset on my TV. mad.gif I'm not sure if that reset my picture settings or not, on first glance, it looks like it didn't. All in all, the service took about 30 minutes total.

I'm pretty sure if you go into the service menu it resets your picture even if you don't change anything. I know mine reset the last time I only went in to check my hours.
post #14682 of 14847
SheepNutz,

That is good news that your set is working again!

There are some things that you can do to avoid the most common future problems which are heat related.

Here is an old post of mine which you may want to follow every couple of years.

http://www.avsforum.com/t/827799/2007-samsung-led-owners-thread-hlt-xx87-89s/14520#post_23458139
post #14683 of 14847
Thanks for the tips. I've already replaced the red led, so I try to keep it dust free, but I think I will try to buy that fan, especially if I can mount it with zip ties like you did.
post #14684 of 14847
Well, even after the tech replaced both power boards yesterday, my TV took forever to turn on today after being off overnight. I'm pretty fed up now. I'm thinking about calling Samsung and letting them know I'm not satisfied with the service and want to do an out of warranty exchange. Any chance they'll go for this? I'd much rather do that than ever have to bother with fixing this TV again.
post #14685 of 14847
Quote:
Originally Posted by SheepNutz View Post

Well, even after the tech replaced both power boards yesterday, my TV took forever to turn on today after being off overnight. I'm pretty fed up now. I'm thinking about calling Samsung and letting them know I'm not satisfied with the service and want to do an out of warranty exchange. Any chance they'll go for this? I'd much rather do that than ever have to bother with fixing this TV again.

It can't hurt to try, but they may tell you "no" since they replaced both power boards and apparently this isn't a cap issue.
post #14686 of 14847
It sure seems like it's still a cap issue to me, especially since it only does it when the TV has been turned off for a long period of time.
post #14687 of 14847
Quote:
Originally Posted by SheepNutz View Post

Well, even after the tech replaced both power boards yesterday, my TV took forever to turn on today after being off overnight. I'm pretty fed up now. I'm thinking about calling Samsung and letting them know I'm not satisfied with the service and want to do an out of warranty exchange. Any chance they'll go for this? I'd much rather do that than ever have to bother with fixing this TV again.

Samsung will probably not take your word for it so they will likely want a tech to confirm there is still a problem. Here is what I would do:

1) Tomorrow morning check and see if it happens again. It probably will. Time how long the set takes to turn on and write it down.

2) Call Samsung and politely tell them about the problem not being fixed and how long it takes to turn on. Let them decide what to do next, which will likely be a service call. Don't mention out of warranty exchange during the call. They are not authorized to offer you one (there is a different department with that authority). Mentioning exchange will just make them suspicious that you just want an new TV. If the tech can't fix the problem then Samsung will probably offer you one without your asking.

3) Don't turn on the set the day the tech arrives. Let him see the problem himself and he may try to fix it with different boards. If he tries repeat above steps.

4) Stay cool and reasonable.

The symptoms still look like bad capacitor(s). It is possible that only the swollen caps were replaced on the refurbished boards and some of the caps that look good are not in spec. Here is how to tell if the caps on the refurbished board were replaced. Capacitors have printed on them a date of manufacture code. Many manufacturers use a 2-character abbreviation according to the IEC 60062 standard, to code the date of production (date code) of electrolytic capacitors:

Character: Year of production, S = 2004, T = 2005, U = 2006, V = 2007, W = 2008, X = 2009, A = 2010, B = 2011, C = 2012, D = 2013
Next character: Month of production, 1 to 9 = Jan. to Sept., O = Oct., N = Nov., D = Dec.
Example: X8 = August 2009

The caps on my bad boards had the letter V9 which means that they were produced in September 2007.

From what I have read, bad caps can cause the failure of downstream components, which is another possibility.

Be patient and give Samsung time to make things right for you.
Edited by JRWalker - 11/12/13 at 4:44pm
post #14688 of 14847
I called today, and they're sending a tech back out. They said he'll evaluate the set, and if they think it's capacitor related, they'd fix it. If they don't think it is, the tech can give me a quote and I can choose to get it repaired on my own dime if I want. Unfortunately, they said that's all they can do.
post #14689 of 14847
SheepNutz,

If he says that it isn't capacitor related then have him check the date codes on all the caps on both replaced power boards. See codes in my previous post. If any are not new ( 2007 - 2008) then they replaced only the swollen caps on the board and the others may be bad but not swollen. Visual inspection can only show that a cap is bad. It has to be removed from the circuit and tested to prove that it is good.
post #14690 of 14847
Will do, thanks.
post #14691 of 14847

FWIW, I had both of my power supply boards replaced under the settlement about one year ago.  While it powered up just fine when the tech finished, the next day it was back to the slow start problem.  Samsung basically said they couldn't do anything more.  It got progressively worse, so I just left the set on.  Then it started shutting itself down and would take upwards of 30 minutes to restart.  I was about to get rid of it, but thought I'd try to fix it on my own.  After a lot of on-line searching I was fairly sure what was wrong.  So I took a $280 leap of faith and bought a refurbished main digital board (the one with the jacks on it).  Several months later and the tv still works like new.

Of course, now I'm starting to get white spots!  But, thanks to this forum, I know how to repair that.

Good luck

post #14692 of 14847
So a crazy thing happened tonight. I was expecting a call from Samsung repair to setup my second capacitor repair. Instead, a lady from Samsung corporate called me to tell me that my TV was part of a capacitor settlement, and I needed to call their settlement hotline if I wanted to get a settlement fund (which she told me upfront was $300). I told her that I had actually already called them, and they had replaced two boards, but the problem was still occurring so they were sending another tech out to try and fix it again. She told me that they did this in error, because the parts are no longer available. She said to call them and ask for the $300 and if they tried to deny me, drop her name and they would comply. I told her that instead of the $300, I wanted to see about doing an out of warranty exchange. She perked up like this is what she actually would prefer to do. She said they don't have any 56" available, but could do a 55" LCD. I said that someone I knew got a 60" plasma instead, the F8500 series. She told me that she could do that, and offered me the PN60F8500 for $450!!! Needless to say, I immediately accepted. I asked her to repeat the model number and the price just to be sure she was correct, and she was. They charged my card $450, and I have a 60" F8500 series on the way to my house. Needless to say, Samsung has won back my business for quite a while!
post #14693 of 14847
After reading about the Capacitor Settlement deadline on this thread (and pretty much ignoring the notice that I had received in the mail last spring...) I decided to open my HLT-5089S to check the capacitors (and clean the optics...) The capacitors did not show any signs of leaking or bulging, but I decided to have them changed out anyway as per the settlement, if it wasn't too late. I called Samsung and received a service ticket number after explaining to them that "my TV was taking a long time to turn on", so apparently the deadline has not expired yet. A few days later I was informed by Samsung by telephone that there was not an Authorized Service Technician available in my area, and that I would have to have the TV repaired myself since it was out of warranty. I called Samsung back and after a bit of doing was offered $300 in lieu of a repair. I told them that this "was not a fair offer for this TV" and since this was a premium display at the time that I had purchased it that $300 would not buy me a new, equivalent TV. I was given yet another service ticket number, and after a few days was called by Samsung and offered an out of warranty exchange. At first they only offered me the 51" Plasma 5500 or 8500 Series, which was fine. I asked if I could upgrade and pay more for a 60" model, and was told that , no, only the 51" models would be offered. I expressed my disappointment and told them that I would have to think about their offer. A short time later I received a call back from Samsung and was told that their "manager" had OK'd an upgrade to a 60" model for a higher price. So, I have paid Samsung $900 for the PN60F8500 Plasma set, which I am pretty happy about. I do not know why there have been different prices quoted by Samsung for this set, and apparently Sheepnutz got a great deal. I know that some have paid as high as $1500 for an out of warranty replacement for the 60". Many thanks to JRWalker and others for all of your help/suggestions.
Edited by hurricanebob - 11/8/13 at 6:34am
post #14694 of 14847
Quote:
Originally Posted by hurricanebob View Post

After reading about the Capacitor Settlement deadline on this thread (and pretty much ignoring the notice that I had received in the mail last spring...) I decided to open my HLT-5089S to check the capacitors (and clean the optics...) The capacitors did not show any signs of leaking or bulging, but I decided to have them changed out anyway as per the settlement, if it wasn't too late. I called Samsung and received a service ticket number after explaining to them that "my TV was taking a long time to turn on", so apparently the deadline has not expired yet. A few days later I was informed by Samsung by telephone that there was not an Authorized Service Technician available in my area, and that I would have to have the TV repaired myself since it was out of warranty. I called Samsung back and after a bit of doing was offered $300 in lieu of a repair. I told them that this "was not a fair offer for this TV" and since this was a premium display at the time that I had purchased it that $300 would not buy me a new, equivalent TV. I was given yet another service ticket number, and after a few days was called by Samsung and offered an out of warranty exchange. At first they only offered me the 51" Plasma 5500 or 8500 Series, which was fine. I asked if I could upgrade and pay more for a 60" model, and was told that , no, only the 51" models would be offered. I expressed my disappointment and told them that I would have to think about their offer. A short time later I received a call back from Samsung and was told that their "manager" had OK'd an upgrade to a 60" model for a higher price. So, I have paid Samsung $900 for the PN60F8500 Plasma set, which I am pretty happy about. I do not know why there have been different prices quoted by Samsung for this set, and apparently Sheepnutz got a great deal. I know that some have paid as high as $1500 for an out of warranty replacement for the 60". Many thanks to JRWalker and others for all of your help/suggestions.

I guess it all depends on who you talk to and how hard you press the issue. I went through the same thing 6 years ago with a bad HLS6187W set. I fought them for weeks because the set was still under warranty. They went from offering me nothing because their tech claimed I damaged it, (how do you break HDMI ports?) to offering me the HLT6176 thin DLP which I had accepted until I read the nightmare reviews of it and its geometry issues. Finally, after applying more pressure they offered me a full refund or the HLT6187. I took the HLT6187 because at the time it cost much more than what I paid for my HLS6187W.
Edited by justlou - 11/8/13 at 10:45am
post #14695 of 14847
Yeah, I have no clue how I was offered such a good deal, I was dumbfounded. I was expecting to pay $1500ish. I wasn't pushy with the lady at all, especially since she was extremely nice and helpful.
post #14696 of 14847
Quote:
Originally Posted by SheepNutz View Post

Yeah, I have no clue how I was offered such a good deal, I was dumbfounded. I was expecting to pay $1500ish. I wasn't pushy with the lady at all, especially since she was extremely nice and helpful.

I think that I may understand what happened. When I got my offer for $1500 it was the beginning of the model year and that was a reasonable dealer's cost, when the TVs were selling for more than twice that. I have read in another thread that Samsung is switching to production of 2014 models and no more 2013 models are being produced. So it is reasonable that in the week between the $900 and $450 offered fees the dealer's price has fallen to clear the warehouses of 2013 models.

I believe that we all got fair deals from Samsung at the time they were offered. There is no way of knowing if the next person will get offered a 2014 model at $1500 or more or just a "we're sorry" when they run out of 2013 models. We'll have to wait for a future post to see.

I'm not a greedy person, so I am just going to enjoy the beautiful picture on my Samsung TV and be thankful that I didn't just replace the capacitors myself.

Jim
post #14697 of 14847
That makes sense. I'm so thankful, especially since I got such a good deal that the wife let me upgrade my receiver and center channel speaker with the money we saved.
post #14698 of 14847
Quote:
Originally Posted by SheepNutz View Post

That makes sense. I'm so thankful, especially since I got such a good deal that the wife let me upgrade my receiver and center channel speaker with the money we saved.

We bought a Darbee Darblet 5000 with the money that we saved. smile.gif
post #14699 of 14847
Uhm... wow..

So, I saw above about the $450 PN60F8500 and decided it was time to get off my but and give it a shot. I was having issues with the slow turn off and on, and my white dots were breeding like nobodies business. I had 1 last month and was up to 5 today, with 1 blinking. I was about to invest the 200 bucks in to the new DMD board etc.

So I called, setup the repair for the caps. Tech calls, and says the part is out of stock, someone from Samsung will call me shortly. I call 1-800-Samsung and they send me to the executive team. I was told by her that the part being back ordered she can offer me a replacement tv and that someone from the replacement team will call me to work out the details.

Today, lady calls and tells me I'm not qualified for replacement and offers me the $300. I tell her, I was already told I was qualified for the replacement and she then says that since I was previously told I was qualified that she could offer me that.

She spits off the PN60F5500 for $450. I say: I thought the PN60F8500 was available, she says that model is, but it is 450.. I say ok, well is the 64" available? She say's yes, with you having the HLT6189s it is right in between so I can offer you that one.

Cost? same, 550....

Soooo.. I just scored a PN64F8500 for freaking $550!

I already have a Samsung washer/dryer, two more samsung tv's, and a freaking samsung refrigerator.

If there is ever ANY debate between Samsung and a competitor, my past experiences with them will certainly push them in their favor.
post #14700 of 14847
Panasonic just announced they are no longer making plasma TV's after Q1 2014. I wonder if Samsung is considering doing the same, and hasn't announced it yet. Perhaps that is why they are practically giving away these plasma sets now.

Edit: Panasonic will actually stop production of plasmas next month (December), and no longer sell them after March 2014.
Edited by justlou - 11/14/13 at 4:32am
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