2007 Samsung LED Owner's Thread (HLT XX87/89S) - Page 224

Originally Posted by CraziFuzzy

I have an HLT-6189S on its way as a warranty replacement for my 3 y.o. Phillips Cineos LCoS set. It is what was offered, and I'm sure is a big step up from the old cineos (400:1 contrast, 720p, and frequent Light Engine replacements on the Phillips). I figured Id hop onto AVS and see what the general concensus of this TV is, and am stopped in my tracks at 224 pages of discussion. I saw that the original post has some updated info, but since there's no way i have the time to read all 224 pages, can someone do an updated summary of some of the problems reported for these sets? along with their solutions?

I will be feeding the set from an older HTPC, and can't wait to try to hack my 3D glasses into the sync port. Any info on this port yet?

Thanks,
CraziFuzzy

Originally Posted by dinokath

Just got the 89s yesterday. It looks great EXCEPT for these blue spots. They only seem to come up when there is a dark scene with some white in it and then it extends to the black bars below, never above (so far as I have seen)

Anyone know what causes them or how to cure it? Is it inherent to the LED?
Thanks.

Dean

Originally Posted by balaw

I have an HLT5089 that appears to have most of the problems that have
been discussed on this thread; geometry, green-push, prism-halo. There
are a couple of other things that bug me that are difficult to describe. There
is a "hotspot" (for lack of a better word) where ambient light collects in the
center of the screen even when off. This shows up in some dark scenes
when the room lights are on. There is a vertical "stripe" that shows up rarely
for certain viewing angles, it goes from the top of the screen to the bottom
and is perfectly rectangular, looks like the screen is just made that way.
When standing relatively close to the TV (say 5 feet) there is a V of white
light that can be seen coming up from the center of the lower quarter of the
screen.

I see that the green-push may be fixable by firmware upgrade. As for the
rest...I have looked at a bunch of Samsung TVs. The V shows up on every
set I looked at. The 'hotspot' shows up on every LED set. I haven't had a
chance to look for halo problems on a lot of sets, but it's clear from this
thread that it is very common.

There are a ton of posts on these topics in this thread but I don't see a lot
of success stories with people getting them 'fixed'. I don't want to go
through multiple attempts to repair a design flaw that is never going to be
overcome or run the chance of getting a fix that just makes things worse.

My question for the experts is, are these things that can really be repaired on
this tv or is this just the way the TV is designed?

Originally Posted by dinokath

Just got the 89s yesterday. It looks great EXCEPT for these blue spots. They only seem to come up when there is a dark scene with some white in it and then it extends to the black bars below, never above (so far as I have seen)

Anyone know what causes them or how to cure it? Is it inherent to the LED?


Thanks.

Dean

Originally Posted by Pharcyde23

So here's the deal. 2 displays and 4 months later I now have *knock on wood* a problem free 5689s.
As I mentioned in previous posts and documented through pictures, my 2nd display had the infamous halo prism. Tech came out today, replaced the entire light engine/optical block. Halo gone! Now the only halo I'll be seeing is Halo3 on my 360 (which by the way kind of sucks)
Also fixed is the buzzing noise coming from the power supply. The tech ran through all the test patterns available and I could not see any purple. I also popped in POTC (of which I posted a pic here a while back) no purple anywhere on any scene.
I had to run back to work and couldnt do any further testing but what I saw was good enough for me.
End conclusion, those of you that have this set or similar ones, there's hope!

Originally Posted by balaw

I have an HLT5089 that appears to have most of the problems that have
been discussed on this thread; geometry, green-push, prism-halo. There
are a couple of other things that bug me that are difficult to describe. There
is a "hotspot" (for lack of a better word) where ambient light collects in the
center of the screen even when off. This shows up in some dark scenes
when the room lights are on. There is a vertical "stripe" that shows up rarely
for certain viewing angles, it goes from the top of the screen to the bottom
and is perfectly rectangular, looks like the screen is just made that way.
When standing relatively close to the TV (say 5 feet) there is a V of white
light that can be seen coming up from the center of the lower quarter of the
screen.

I see that the green-push may be fixable by firmware upgrade. As for the
rest...I have looked at a bunch of Samsung TVs. The V shows up on every
set I looked at. The 'hotspot' shows up on every LED set. I haven't had a
chance to look for halo problems on a lot of sets, but it's clear from this
thread that it is very common.

There are a ton of posts on these topics in this thread but I don't see a lot
of success stories with people getting them 'fixed'. I don't want to go
through multiple attempts to repair a design flaw that is never going to be
overcome or run the chance of getting a fix that just makes things worse.

My question for the experts is, are these things that can really be repaired on
this tv or is this just the way the TV is designed?

Originally Posted by wopino

i called samsung today and the woman told me that there was a note on my account that said the light engine is not able to be swapped out on this particular model (HLT5687S) and the only way to repair is at the board level. I told her she didn't know what she was talking about and that i had information and evidence regarding that it could indeed be swapped out for another one, so i told her to get me a supervisor so she transferred me to ECR i was on hold for 30 mins....i had to hangup because my lunch break was over and i had to get back in the office. I basically wanted to ring her neck, guys please help me, my service tech is also under the impression that he cannot get me a light engine...guide me in the direction so i can get this halo-prism fixed!!

Originally Posted by Pharcyde23

Have you tried getting in touch with a local tech, I dont remember if you might've mentioned this already...
In my experience of dealing with Samsung support I have found them to be less than useful. My local tech however through his persistance was able to order the part even though the original order was initially denied by Samsung.
Keep in mind when he first came out he took pictures of the prism with his own camera and then sent them to his own Sammy tech support folks while still at my house. They then acknowledged seeing the issue before.
I believe it was his persistance and due diligence that actually got this thing resolved.
Just fyi, he replaced the entire engine block assembly. It was one part, it had the power supply, optics, light engine all as one piece. He said that Samsung initially wanted him to replace the assembly using 2 separate parts but he ordered it as one.
PM me for more details.

Originally Posted by brazenmedia

I agree with this 100%. When I talked to Samsung support on the phone, it was a lady that seemed to 'lack technical knowledge', to put it nicely. After she sent my information to the local repair shop for service I talked to them directly on the phone to setup the initial service call. After only describing my problem on the phone, they have a new light engine on order.

I'm hoping this fixes the halo problem, sounds like it will from previous posts. Sad that so many people are experiencing this problem - it just depends on if you think the TV is worth keeping or not beyond the halo problem (if that is your only issue). I definitely think it is and I'm willing to go the repair route.

I will let everyone know what happens.

Originally Posted by wopino

well it is fueling my fire towards my situation because i have talked to my service tech and he is giving me the same speech on how he cannot get me a light engine replacement only parts to repair at the board level, maybe you guys can tell me how ur service tech's are able to order it because obviously they know something my service tech doesn't, either that or my service tech doesn't really care about it so he isn't doing his job properly so that my problem actually gets resolved, and that pisses me off sideways...i am so effin frustrated it is not even funny, people get their light engines with ease and i feel like the reason i can't get one is because my service tech is not pulling for me.

Originally Posted by wopino

well it is fueling my fire towards my situation because i have talked to my service tech and he is giving me the same speech on how he cannot get me a light engine replacement only parts to repair at the board level, maybe you guys can tell me how ur service tech's are able to order it because obviously they know something my service tech doesn't, either that or my service tech doesn't really care about it so he isn't doing his job properly so that my problem actually gets resolved, and that pisses me off sideways...i am so effin frustrated it is not even funny, people get their light engines with ease and i feel like the reason i can't get one is because my service tech is not pulling for me.

Originally Posted by JohnAV

There is a another way. Have the tech order what he thinks is going to correct the problem, and if it doesn't fix the problem then he will be forced to replace the optical block as a more drastic measure.

Originally Posted by jamesb7403

balaw where did you get your tv from BM or internet and how was it delivered.

jim

Originally Posted by mikeynavy1

Well, unfortunately, in a month (hopefully earlier), I will be swapping my HL-T6189 out for either a Sony 60A3000 or Mitsubishi (probably Sony though). Samsung has authorized my refund in full, meaning I'll actually get a lot more money back than these TVs go for. I had pre-ordered an HL-S and paid premium for it over a year ago. Prices have plummeted on RPTVs since then. If all goes well I'll be able to get the new TV, and have money left over for a high-def player, upgraded HT system, or TV stand. We'll see what happens. I like this TV but just too many exchanges, malfunctions, and trouble calls have been frustrating.

Originally Posted by CraziFuzzy

I have an HLT-6189S on its way ...

I will be feeding the set from an older HTPC, and can't wait to try to hack my 3D glasses into the sync port. Any info on this port yet?

Originally Posted by Pocket Aces

Holy crap! Anyone interested in the HL-T5687S should go to buy.com and search for it. The price is nuts!

Originally Posted by rstokas

I loved my led 89 except for the blue prism/halo. After 4 tries I got my money back and decided to go with a Sharp 52 64U. I could not be happier, finally a TV with no problems.