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Samsung BDP1200 Master/Owner's Thread - Page 100

post #2971 of 6042
12/18/07 at 4:52am
Quote:
Originally Posted by MeasuredPath View Post

so I figured that I should give samsung global a try and look what I came across. granted it still put me to the US verison but for the cnd folks here's some other info. Is it just me or something out of wack here? considering we've all either burned a cd or updated via internet

SAMSUNG

Very strange. I'm going to give the new?old?new? firmware a shot and see what happens.

Sounds like at Samsung the right hand doesn't know what the left hand is doing. Heck, it sounds like the right hand doesn't know what the RIGHT hand is doing.
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post #2972 of 6042
12/18/07 at 5:35am
Quote:
Originally Posted by svp6 View Post

I actually got the BDP1200 to work on the Live free or Die Hard. I checked the Samsung site couple weeks ago. The upgrade link was as mentioned in previous posts (sounded like an October file), and the file bitsize / file date after unzip looked identical with the previous version I had downloaded.

I decided to try anways, and burned the ISO file. To my surprise, when I loaded the CD, the player upgraded in standard fashion. I was then able to see Live Free or Die Hard. Mind you, it took quite a bit for the disc to load (at least 30-40 sec, but may be more) past the usual Samsung running lights ("loading"). During this period I had a black screen and the player display was reading "slide show". In the end the disc menu poped up and playback was flawless. Hope this helps....

I thought this was a "fix," but as you'll see below, I was wrong. I've removed the rest of the post so as not to mislead anyone who's just spot-checking this thread.
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post #2973 of 6042
12/18/07 at 6:03am
Quote:
Originally Posted by svp6 View Post

I actually got the BDP1200 to work on the Live free or Die Hard. I checked the Samsung site couple weeks ago. The upgrade link was as mentioned in previous posts (sounded like an October file), and the file bitsize / file date after unzip looked identical with the previous version I had downloaded.

I decided to try anways, and burned the ISO file. To my surprise, when I loaded the CD, the player upgraded in standard fashion. I was then able to see Live Free or Die Hard. Mind you, it took quite a bit for the disc to load (at least 30-40 sec, but may be more) past the usual Samsung running lights ("loading"). During this period I had a black screen and the player display was reading "slide show". In the end the disc menu poped up and playback was flawless. Hope this helps....

I dd this exact same thing a few days ago and tried LFODH immediately after the FW "update" (which in fact is the exact same version that has been available since Oct 29) and LFODH would not load. So my question to you is: did you play another BD titles after the upgrade BEFORE you loaded LFODH?
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post #2974 of 6042
12/18/07 at 6:44am
I don't think this helps much if you have the player connected to the internet for updates. It sees the firmware version as the same one it has and it will not install it, even if it is new. Unless they assign a new version number, the player will not download and install. A different build date will not make any difference to the player if you are using a direct ethernet connection.

I have gotten freezes and jitter on Kingdom of Heaven and Robocop. Not sure why. skipping a chapter ahead or back seems to fix it, but it pops up again sometimes. I am going to wait and see if the new firmware makes any difference. So far those are my only two problem discs. I played DAT fine which is the only problem disc that I have I think, I don't have LFODH or POTC3 yet. I did not expect problems with KOH or Robocop. My SD disc have all played fine so far.
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post #2975 of 6042
12/18/07 at 7:27am
Quote:
Originally Posted by ChickD1 View Post

This just received at 2:45PM from the idiots at Samsung:

Dear Charles Dishong

Thank you for contacting customer care.


The new version of our firmware has not been released.



Regrettably, no further info on the reply.

A few things here:

1) According to Samsung CS, yesterday....NO UPDATE YET. (see above cut/paste from their very unapologetic reply.
2) LFoDH WILL play on the 1200...if you load another disk first. When it gets to menu, open the drawer. Load LFoDH...it works.
3) Disney & Samsung should be considered as equals in sharing the blame on the POTC3 fiasco.
4) STOP WASTING YOUR TIME!!!! POTC3 will NOT play on the 1200...you can update forever at the site, you can burn a thousand update disks, but until these morons release a new FW build, it is pointless.
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post #2976 of 6042
12/18/07 at 7:30am
Quote:
Originally Posted by krisjan View Post

I dd this exact same thing a few days ago and tried LFODH immediately after the FW "update" (which in fact is the exact same version that has been available since Oct 29) and LFODH would not load. So my question to you is: did you play another BD titles after the upgrade BEFORE you loaded LFODH?

Can't speak for the original poster, but I did not. I did check a couple of SD titles. EDIT: As it turns out that was enough to get LFoDH to play.
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post #2977 of 6042
12/18/07 at 7:40am
Quote:
Originally Posted by Gardo View Post

Can't speak for the original poster, but I did not. I did check a couple of SD titles, but I don't think that would have had an effect. Note that LFoDH took over 30 seconds to load, and part of that time was a blank screen. But this time I didn't need to "pre-load" a BD to get it to work.

Clearly something was new about the FW or the player wouldn't have seen it as an upgrade. It did call it an "HDMI update" during the process--I'm not sure if that has any significance.

If you update via CD, the player will allow you to update even if the FW version is not new. It could be that you played something else (even a DVD) prior to trying LFODH that enabled that title to load. All I can say is that I tried LFODH immediately after the FW "update" and it would not load even after many minutes of waiting. Just stayed stuck on SLIDESHOW...
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post #2978 of 6042
12/18/07 at 8:42am
Quote:
Originally Posted by Gardo View Post

Can't speak for the original poster, but I did not. I did check a couple of SD titles, but I don't think that would have had an effect. Note that LFoDH took over 30 seconds to load, and part of that time was a blank screen. But this time I didn't need to "pre-load" a BD to get it to work.

Clearly something was new about the FW or the player wouldn't have seen it as an upgrade. It did call it an "HDMI update" during the process--I'm not sure if that has any significance.

LFODH will not load no matter what you do unless you load another DVD or Blu-Ray movie first. It doesn't seem to matter which disc you load, it just matters that you load it. The firmware has not changed since it was originally uploaded on to their site after the release of Fantastic Four: ROTSS.

Please no more 'I think it fixed this posts'. The firmware fixed nothing as it is exactly the same as it has been.
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post #2979 of 6042
12/18/07 at 9:21am
Quote:
Originally Posted by draiken78 View Post

LFODH will not load no matter what you do unless you load another DVD or Blu-Ray movie first. It doesn't seem to matter which disc you load, it just matters that you load it. The firmware has not changed since it was originally uploaded on to their site after the release of Fantastic Four: ROTSS.

Please no more 'I think it fixed this posts'. The firmware fixed nothing as it is exactly the same as it has been.

I stand corrected. I had no idea that putting in *any* DVD first would make LFoDH work. I'd never tried "priming the pump" with an SD before because the idea made little sense. But you are right. I just tested it. And without a disc going in first, the BD won't load. It locks at "slideshow" and I have to reboot the player to get it out.

It still strikes me as very strange that the Samsung took the old FW, assuming it's completely unchanged, and went through the entire update process just as if it was new. Wouldn't the machine say something like "FW is already current version"?

A very strange situation. And it seems that the "News and alerts" information on Samsung's website is incorrect.
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post #2980 of 6042
12/18/07 at 9:56am
Quote:
Originally Posted by Gardo View Post

I stand corrected. I had no idea that putting in *any* DVD first would make LFoDH work. I'd never tried "priming the pump" with an SD before because the idea made little sense. But you are right. I just tested it. And without a disc going in first, the BD won't load. It locks at "slideshow" and I have to reboot the player to get it out.

It still strikes me as very strange that the Samsung took the old FW, assuming it's completely unchanged, and went through the entire update process just as if it was new. Wouldn't the machine say something like "FW is already current version"?

A very strange situation. And it seems that the "News and alerts" information on Samsung's website is incorrect.

I thought it was pretty funny when I got the firmware update disc from samsung and popped it in my machine only for it to spit it back out and say Unreadable Disc.

On another note as I've stated in other forums, Samsung customer service seems to have standardized their firmware questions for the player since Friday. I've talked to them on Friday, Monday and now today and each time they told me:
'A new firmware update should be available in another week or so'.

Pretty cryptic if you ask me. Oh well, the wait continues. I hope the Simpsons movie plays when I try to watch it tonight
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post #2981 of 6042
12/18/07 at 9:59am
Quote:
Originally Posted by ChickD1 View Post

A few things here:

1) According to Samsung CS, yesterday....NO UPDATE YET. (see above cut/paste from their very unapologetic reply.
2) LFoDH WILL play on the 1200...if you load another disk first. When it gets to menu, open the drawer. Load LFoDH...it works.
3) Disney & Samsung should be considered as equals in sharing the blame on the POTC3 fiasco.
4) STOP WASTING YOUR TIME!!!! POTC3 will NOT play on the 1200...you can update forever at the site, you can burn a thousand update disks, but until these morons release a new FW build, it is pointless.

Cannot agree on number 3 at all. If there were other CEs having problems then yes but there are not. All the other CEs have gotten out FW updates to play this movie. So how can you say that Disney should share the blame? And if it is true that it was tested under a previous FW and worked then when the new one came out who changed the code that would be Sasung.

So bottome line it is all on Samusung and their lets be reactive not proactive attitude.
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post #2982 of 6042
12/18/07 at 10:15am
Quote:
Originally Posted by Quetzalcoatl View Post

Cannot agree on number 3 at all. If there were other CEs having problems then yes but there are not. All the other CEs have gotten out FW updates to play this movie. So how can you say that Disney should share the blame? And if it is true that it was tested under a previous FW and worked then when the new one came out who changed the code that would be Sasung.

So bottome line it is all on Samusung and their lets be reactive not proactive attitude.

Some evidence exists to support the notion that POTC3 is not just a Samsung problem. The features that Java permits are also a curse, and it is unfair for the Hardware Manufacturers (In this case, Samsung Primarily) to bear the total burden of compatability. A better approach would be for the studios to release a copy to their hardware "partners"

To be sure, I am quite "anti-Samsung" at the moment. The 1200 has always been a contrary piece of hardware. Hell, mine even changes output resolution without being prompted, on occassion. This is what happens when the skull doesn't talk to the other hand. And a firmware update is nothing more than a band-aid. The cure lies elsewhere.

Last, not more than 10 minutes ago, I received a disk form Samsung. Into the trash it went. We all know that it does NOTHING at all in terms of the playability issues. So we continue to wait for the band-aid, when we all know, if we stop to carefully consider the realities, that the next band-aid will not cure the problem.
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post #2983 of 6042
12/18/07 at 10:33am
Quote:
Originally Posted by ChickD1 View Post

Some evidence exists to support the notion that POTC3 is not just a Samsung problem. The features that Java permits are also a curse, and it is unfair for the Hardware Manufacturers (In this case, Samsung Primarily) to bear the total burden of compatability. A better approach would be for the studios to release a copy to their hardware "partners"

To be sure, I am quite "anti-Samsung" at the moment. The 1200 has always been a contrary piece of hardware. Hell, mine even changes output resolution without being prompted, on occassion. This is what happens when the skull doesn't talk to the other hand. And a firmware update is nothing more than a band-aid. The cure lies elsewhere.

Last, not more than 10 minutes ago, I received a disk form Samsung. Into the trash it went. We all know that it does NOTHING at all in terms of the playability issues. So we continue to wait for the band-aid, when we all know, if we stop to carefully consider the realities, that the next band-aid will not cure the problem.

I'm not this pessimistic, but this may forever be a quirky machine. Several of those existed during the early DVD days as well.

I still can't figure out why my machine took the old firmware and went through the update process as if it was new firmware.
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post #2984 of 6042
12/18/07 at 10:35am
Quote:
Originally Posted by Tarheel72 View Post

I don't think this helps much if you have the player connected to the internet for updates. It sees the firmware version as the same one it has and it will not install it, even if it is new. Unless they assign a new version number, the player will not download and install. A different build date will not make any difference to the player if you are using a direct ethernet connection.

I don't think even Samsung is dumb enough to publish an update that couldn't be recognized as such by their own update process. Well, if they did I would be surprised, but not stunned. After all they have a habit of *claiming* to have released updates that they haven't.

They are responsible for all the confusion because they never precisely nor accurately identify what updates are released nor when they are released. Their descriptions of the various updates (I think there were only two) are almost if not quite generic boilerplate so it is nearly impossible to know what they are talking about.

rcp
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post #2985 of 6042
12/18/07 at 10:46am
Quote:
Originally Posted by Gardo View Post

I still can't figure out why my machine took the old firmware and went through the update process as if it was new firmware.

That is probably intentional -- it gives one a way to restore the firmware if it somehow gets corrupted.

It would be nice if both the CD and ethernet processes gave you a choice. Something like:

Do you really want to replace firmware version X with firmware version Y? Yes or No.

Where X and Y may be the same.

But I can see where they don't want to give the typical consumer choices he may not understand.
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post #2986 of 6042
12/18/07 at 11:07am
With all due respect to my fellow posters, it would be far better if "they" fixed the underlying problem. The average consumer will not tolerate this nonsense, they'll return the product. FW updates are NOT the solution.

I realize that we zealots just love this stuff, and we just love to strut our knowledge of the technology. On the other hand, do we simply have way too much time on our hands?
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post #2987 of 6042
12/18/07 at 11:15am
Quote:
Originally Posted by ChickD1 View Post

With all due respect to my fellow posters, it would be far better if "they" fixed the underlying problem. The average consumer will not tolerate this nonsense, they'll return the product. FW updates are NOT the solution.

I realize that we zealots just love this stuff, and we just love to strut our knowledge of the technology. On the other hand, do we simply have way too much time on our hands?

hahaha it does seem like there's a lot of ego-stroking around here.

I personally don't have the time, but I think what's happened is that we've starting making time for it, which is ridiculous.

On another note, is there any confirmation that the Simpsons movie works?
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post #2988 of 6042
12/18/07 at 11:22am
Quote:
Originally Posted by ChickD1 View Post

With all due respect to my fellow posters, it would be far better if "they" fixed the underlying problem. The average consumer will not tolerate this nonsense, they'll return the product. FW updates are NOT the solution.

I realize that we zealots just love this stuff, and we just love to strut our knowledge of the technology. On the other hand, do we simply have way too much time on our hands?

The average consumer might never notice a problem--there aren't very many discs that won't play at all. The average consumer doesn't pay as close attention as posters on this forum do.

FW updates are the only solution to evolving software/hardware issues. I'm glad they're available. I wish they weren't necessary, but I do FW updates on everything from motherboards to cell phones. These are complex devices and if one wants to extract the best performance from them, FW updates are the only way.

Is it "ego-stroking"? I'm here to learn and, when I have it or I'm asked for it, share what I know or think I know. I'm not sure what anyone imagines the alternative would be. All of us just rant about Samsung? Or refuse to take a guess because we could be wrong?

Just good clean fun in a community of interest. No big thing.

Back to the Samsung death watch.
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post #2989 of 6042
12/18/07 at 11:29am
Quote:
Originally Posted by Gardo View Post

The average consumer might never notice a problem--there aren't very many discs that won't play at all. The average consumer doesn't pay as close attention as posters on this forum do.

There are probably lots of "average consumers" who bought/will be buying POTC3. They will come home, pop it into their 1200 and watch a talking skull for 3 hours.
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post #2990 of 6042
12/18/07 at 11:31am
Quote:
Originally Posted by krisjan View Post

There are probably lots of "average consumers" who bought/will be buying POTC3. They will come home, pop it into their 1200 and watch a talking skull for 3 hours.

You're right. But the larger point is that FW updates are not too high a price to pay for the best performance, especially as the software gets more complex. The problem is not the FW updates--all players have them--but that Samsung is slow and (as another posted pointed out) reactive when it comes to issuing them.
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post #2991 of 6042
12/18/07 at 12:05pm
Quote:
Originally Posted by the_r View Post

hahaha it does seem like there's a lot of ego-stroking around here.

I personally don't have the time, but I think what's happened is that we've starting making time for it, which is ridiculous.

On another note, is there any confirmation that the Simpsons movie works?

Quote:
Originally Posted by the_r View Post

hahaha it does seem like there's a lot of ego-stroking around here.

I personally don't have the time, but I think what's happened is that we've starting making time for it, which is ridiculous.

On another note, is there any confirmation that the Simpsons movie works?

I can confirm that the Simpsons movie will play. I don't plan to watch it until tonight, but since I've had so many problems with BD's lately I decided to put it in the player and make sure it works. It took a long time to load, but played through the previous and was able to start successfully. Like I said, I didn't actually watch it, so I don't know if it has problems during playback or not, but it will load and play.

Makes me happy too, because I probably would have hid the disc for a while if it didn't work so that I wouldn't have to hear another anti-Blu-Ray and Samsung rant from my wife to go along with buying yet another non working new release!
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post #2992 of 6042
12/18/07 at 12:21pm
What if they think they fixed it, But the test engineers actually loaded another disk before playing LFODH ???

They changed the firmware but it did nothing. Has anyone pointed out to them it works if you load another disk first?

We could be sitting here for months, waiting
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post #2993 of 6042
12/18/07 at 12:32pm
Quote:
Originally Posted by Graham Johnson View Post

What if they think they fixed it, But the test engineers actually loaded another disk before playing POTC3 ???

They changed the firmware but it did nothing. Has anyone pointed out to them it works if you load another disk first?

We could be sitting here for months, waiting

I think you mean LFODH (POTC3 won't play on the 1200 no matter you do before you load it). But you raise a good point.
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post #2994 of 6042
12/18/07 at 12:38pm
Quote:
Originally Posted by krisjan View Post

I think you mean LFODH (POTC3 won't play on the 1200 no matter you do before you load it). But you raise a good point.

I agree. If they're not controlling the variables very precisely--tough to do with computers--they might think they'd done something when they hadn't.
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post #2995 of 6042
12/18/07 at 12:43pm
Can someone in the US please get onto Samsung and try to get through to the test engineers and make sure they know about the "play a disk first then it works" issue with LFODH on the 1200???

That software with the December build date could be the fix they THINK works.
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post #2996 of 6042
12/18/07 at 1:19pm
The Kubrick BDs come with a notice that mentions the FW "situation".

Of course they direct users to the player manufacturer's web site.

That doesn't help much in Samsung's case.
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post #2997 of 6042
12/18/07 at 1:41pm
Quote:
Originally Posted by Graham Johnson View Post

Can someone in the US please get onto Samsung and try to get through to the test engineers and make sure they know about the "play a disk first then it works" issue with LFODH on the 1200???

That software with the December build date could be the fix they THINK works.

I pointed it out to them last week via telephone customer service support line.

They were/remain clueless. There is not, nor has there ever been a December build/update, by the way.
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post #2998 of 6042
12/18/07 at 2:21pm
Quote:
Originally Posted by ChickD1 View Post

I pointed it out to them last week via telephone customer service support line.

They were/remain clueless. There is not, nor has there ever been a December build/update, by the way.

Likewise,

When I called last week I suggested they include a JAVA disable code to punch in from the remote as a temp fix until updates can be made.

What I am thinking about is the Blu ray profile 1.1 rolling out on new discs starting next month. These JAVA problems may get a whole lot worse.

BTW

The new Bourne Supremacy comes with TWO warnings about needing a FW upgrade before playing because of new Web Enabled features. My Tosh A2 played wihthout update but had some HDMI issues (no pic after long menu wait-universal screenssaver) I "fixed" by unplugging and plugging in on the fly. So goes "State of the Art"
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post #2999 of 6042
12/18/07 at 5:42pm
Quote:
Originally Posted by Sound & Vision View Post

>
So... if your sick of waiting around for a firmware fix, grab another player and do a your own side by side comparison. You'll have 30-days to return it if it was purchased at either Best Buy or Circuit City.

Ive thought about that too, just getting another blu-ray player til they fix the firmware then return the new too expensive one, that the only way credit cards are useful. BTW Best Buy has extended its returns thru jan 31 for the holiday season.
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post #3000 of 6042
12/18/07 at 5:43pm
Latest response from samsung after my latest reply:

Thank you for contacting us.



The options that were explained to you are the only options we have available at this time. We are sorry for any inconvenience you have experienced with your product.

We have an escalation address we can provide.

Samsung Electronics USA

c/o office of the president

400 valley rd suite. 201

MT. Arlington, NJ 07854

So, maybe we should all write letters
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