Originally Posted by joevberg http://www.samsung.com/us/support/ne...a_fl=&disp_nm=
notice it is dated 12/12/07 and then it says they noticed it "a few weeks ago".
A few weeks before 12/12?
I know I have yet to see this as an alert especially since 12/12. It was only in their faqs.
The situation is bad, but the information has been trickling out a little better than that.
To the best of my knowledge, the alert saying "we'll fix within 30 days" has been up for over a week. At first they said the current FW would fix the problem. That was wrong, as was the date on the download page for FW 2.0 that said the FW was updated on Dec. 11. We all know that the FW had not been updated since version 2 was released (when--back in November?) to address problems with ROSS and others. We now know from Sound & Vision that the earlier firmware played SD fine, as well as all BD up to the latest releases as of October or so.
You and some other posters have reported that Samsung has been giving a window of about 14 days from 12/14 or so for the new FW to be posted. I talked with a CSR last Saturday (12/22) who said an email had moved the preceding Monday (12/17) that had promised FW in ten days or so. I talked to a CSR yesterday that said they were hoping the FW would be out by the end of this week.
That's not much to go on, I know, and I don't blame anyone for being furious with Samsung. This is not good customer service. And whoever is coordinating their website information needs to get some new FW of their own: the information that comes out on the web keeps changing, and the shifting dates (and the incorrect FW date that's *never* been changed) just keep getting our hopes up and dashing them again.
What's really frustrating for me is that I know that one hard-working upper-level manager could make everything go a lot more smoothly and give us much better information, but for whatever reasons, Samsung doesn't seem able to hire, retain, or reward that kind of management. Cause for concern, for sure. But that could change if enough of us contact Samsung and let them know we're not happy.