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3 broken DVDO VP50s; quality control problem?

post #1 of 9
Thread Starter 
For the past 60 days I have owned and tested my way through 3 new VP50 video processors and wonder if others have had similar quality control problems?

History:
I decided to invest and upgrade from my old DVDO iScan Plus to mate with a Pioneer 5060 Plasma and bring HDMI, component, S-video, stereo, Coaxial Digital and
Optical Digital inputs together and converted to match the Plasma. Electrical power is run through a fulltime surge surpresser, and Sacramento's power is generally not a problem anyway.
(The DVDO iScan Plus died from its own heat. I know this because I can revive it by cooling it with a fan.)

#1 VP50 was confirmed by DVDO as a hardware problem as the slanted lines on all inputs would not go away. #1 was returned - exchanged for another new VP50.

#2 VP50 would not allow audio via the hdmi input and the s-video only showed in black & white. The audio also provided a regular popping sound on all audio inputs that were not "active". All calls for help suggested that it was either a software problem or a cable problem. New cables were tried (the old ones worked on #1) and the first software / firmware update was tried. (It was also discovered that the serial to usb adapter noted as included in the manual was a "typo" but DVDO was willing to send one after a discussion.) The audio and the s-video problems continued as problems. #2 was returned and exchanged for yet another new VP50.

#3 VP50 started out as a solution. Audio worked on hdmi and s-video was now in color. In less than 1 week, the audio via the hdmi disappeared.

Because of the history of #1 & #2, and realizing that many products are not properly "burned in", I decided to leave the VP50 turned on with a signal from the the Dish network running. (The VP50 was directly on an open shelf with a great deal of "breathing room").
Soon the s-video color started flashing at about 1 per second and within a few days it was black & white.

Again I was told it probably a software problem and there was now another software update to try. Alas twas no solution.

At this point I am about to give up on DVDO, but I thought that I should ask if my experience is an isolated experience or a general problem.

My question: Does there seem to be a quality control a problem for DVDO VP50 or others?
post #2 of 9
Sorry to hear you're having these issues... I've voiced concerns in this forum about the VP50 software but, up till now, have not had any hardware issues. I'd certainly have doubts if I was on unit # 3 though.

I don't think this is typical... That said, DVDO's support group has been polite and professional with me and I'm sure you'll end up in good shape provided your patience can hold out.

Best of luck!
post #3 of 9
There should be nothing in a VP50 that needs to burn in (at least not in a good way). If it doesn't work, it isn't going to get better by itself.
post #4 of 9
Thread Starter 
My reference burn in refers to:

"a final test for semiconductor-based devices or software in which they are operated for a prescribed period to find defects" - from encarta at the msn site.

I did not expect a burn in to fix anything, but rather to allow the box to break down now rather than later, if a chip or board was going to break down with heat.

Unfortunately, the box provided "infant mortality" showing that perhaps it was not appropriately "burned in".
post #5 of 9
Quote:
Originally Posted by t1perry View Post

My reference burn in refers to:

"a final test for semiconductor-based devices or software in which they are operated for a prescribed period to find defects" - from encarta at the msn site.

I did not expect a burn in to fix anything, but rather to allow the box to break down now rather than later, if a chip or board was going to break down with heat.

Unfortunately, the box provided "infant mortality" showing that perhaps it was not appropriately "burned in".

Hai,

Many of us have been following/using the vp50 on these boards and i didn't get the feeling the vp50 had a higher hardware problem count than the older models. The first batch did seem to have several units that displayed 'lines' that we had not seen on the older models.

Daniel.
post #6 of 9
Quote:
Originally Posted by t1perry View Post

My reference burn in refers to: "a final test for semiconductor-based devices or software in which they are operated for a prescribed period to find defects"

Sorry; I misunderstood. But one encounters the strangest opinions on the internet sometimes.
post #7 of 9
odd.

might be a local problem (EM radiation, shipping problem), problems of this nature would like be more widespread if they had such a high failure rate - so I must assume the problem is localized and not systematic.
post #8 of 9
Thread Starter 
Interesting idea . . . EM or shipping. I would love to believe that was the problem!

Data:
2 were shipped direct from the company in California and 1 was shipped from Kansas.
Also note that some problems grew progressively worse with use (i.e. #3 "broke" when burned in).

I have no EM interference problems bothering my Plasma display, Laser disc player, audio system, computers on WiFi, wireless phones, etc.

The only items physically close to the VP50 were the Pioneer input selector for the Plasma display and the Sony DVD player.

Good idea though, I had not thought of those two possibilities.
Ted
post #9 of 9
What are you feeding via HDMI? Because, I can make the VP50 crash on cue if I change the output mode on my Sony DVR (via HDMI) while I have it selected as source that I want to view. The only way to fix it is a hard reset of the VP50, then it works fine. The VP50 does not like when cetain things occur via HDMI.
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