Dell article, 'Getting close to the consumer'

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post #1 of 5

5/2/07 at 10:01am

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http://money.aol.com/news/articles/_...27152009990002

Wasn't sure where to post this....

I have no idea what the heck the Dell CEO is saying in those quotes. Sounds like gibberish to me....but hopefully he'll turn the company around.

We've been straying away from Dell in recent years and have been moving toward Hewlet Packard. We shouldn't have to pay money to get an English speaking tech support or salesman. We're in the states, that should come by default.

Have people really been buying Laptops instead of Desktops as their main PC in recent years? I've used one at work for the last two, and I can assure you that it's much more comfortable to use a regular PC

post #2 of 5

5/2/07 at 10:17am

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I am going to read the article, but I had to chime in on this.

I have also, stopped using Dell. And one of the main reasons has been the inability of tech support to speak english. I have had 3 Dell systems over many years, and the one I am currently using (and typing on) is indeed the very last one.

I have gotten to the point, over the years, where I do not even use their tech support anymore. How do you train someone for tech support, who can't even speak the language? Do they not understand how difficult that makes a simple phone call, especially on technical issues? It is just absurd.

Not only that, but when I have called, the tech support simply tends to just "give up". 90% of the time I've just been encouraged to "reformat". Not try to figure out the problem (which I have ALWAYS had to do on my own, via forums, and have been successful in diagnosing and fixing the issue). This isn't an isolated issue either, in my experience, it has been EVERY time I have called. Ridiculous.

And I have to say, another reason is just the bloated software that comes with the PC's from Dell (and I'm sure from many other outlets). I usually have to spend the first day deleting 90% of the stuff they've put on to get to the computer up to speed.

Sorry, I'm done with Dell. When the techs can speak english, fluidly and not only speak it, but UNDERSTAND it (which is the major problem). And they can stop stuffing these machines with garbage software, I may come back.

Wow, that hit a sore spot.

post #3 of 5

5/2/07 at 10:56am

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I forgot about the bloated software. There wasn't much of it on my HP machine, if memory serves. But the beauty of getting a Dell or HP disk means no Windows activation, so I usually just do a complete reformat anyway right out of the box

.

In the last few years I've been building my own PC's, but I can't remember where, I read that Microsoft/Dell et all might be looking to put the death nell in that market as well. I can't remember how, but if anyone else finds that piece of info, please post it. Too bad it's not as easy to build a laptop, or else I'd quit using them altogether

post #4 of 5

5/2/07 at 10:58am

fergiej
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You do realize that their tech support is NOT in the US, right? It's in India. Been that way for many companies for years. Although, I have heard that one of the companies, Dell or Gateway, was bringing tech support back to the US. Can't be anything but a good thing. I guess I'll go read that article now too...