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Samsung FPT5084, 50", 1080p, 15000:1 Contrast ratio. - Page 143

post #4261 of 4325
Brett,

Did you register your Samsung online? When you do that Samsung automatically extends your warranty by 90 days. How do I know this? Well you see, my two year warranty expired in August of tis year. In July my 5084 died (power supply problem - fuse), so the tech replaced the fuse and said I had 90 days for all repairs. Well, last week guess what? My TV died again. 100 days after he fixed it and after the two year warranty. I remembered about the bobus 3 months, so I looked online but I saw that the warranty was NOT showing my 3extra 3 months. So I contacted Samsung via chat and the said that it won't show up, but it is AUTOMATIC IF YOU REGISTERED. So I opened a case and they are coming out to fix it again. My set died on Nov 17th ... the extra 90 days expres on November 27th ... I feel very lucky.
I talked to the tech, who is great and he said that it sounds like a voltage problem, since I too have had green cast (pixels problem). He is replasing the entire panel, power supply and boards that come with the panel. Maybe I too will get lucky and I'll get a replacement set .. but if not, I'll at least have new components and an additional 90 days coverage.
post #4262 of 4325
Thanks draposo! I was not aware of this, I'll look into it. According to their website, the 90 extra days applies only to the repair parts. I'll try to regester tonight. Don't want to void my warranty if there's a chance I still have one!
post #4263 of 4325
Quote:
Originally Posted by Brett 1 View Post

So I suppose I will first try the voltage adjustment. The tv is currently on a low profile wall mount. Does anyone know what type of screws are used? So I can have the correct driver handy when I draft help to take down the tv.

Also, while I am in there, which is the preferred method of fixing the buzz? Adding felt tape, or removing the copper strips. I've had a "temporary" fix in place for some time now, would love to get this issue resolved as well.

Thanks for the help guys!

I'm pretty sure they are phillips head screws. The tech used felt tape on mine to fix the buzz issue.
post #4264 of 4325
Just wanted to clarify, that upon closer examination, the [u]flashing[u] pixels are actually green, red, and blue.

Exactly like the pictures that Hardbat posted.
post #4265 of 4325
I have the DGB so I am going to call samsung but I have to take it off the wall to get serial number because mount is in the way,so I unplugged everything get number hook it back up no DGB i am thinking it will come back that was 8 days ago still no DGB, it is colder in Chitown dose any one think this is a factor, or is it possible that it reset the voltage regulator when I unplugged it, also will a monster voltage regulator / clean power unit help with the DGB if they come back my warranty is up DEC 1, I also get a green line on just scan I dont know what that is all about I guess I could call them out for that, last thing the TV looks like it is shifted to the right about a quarter of a inch no biggy if it doesn't go any further. Any help will be appreciated thanks fellow 5084.
post #4266 of 4325
Quote:
Originally Posted by ChiTown Ray View Post

I have the DGB so I am going to call samsung but I have to take it off the wall to get serial number because mount is in the way,so I unplugged everything get number hook it back up no DGB i am thinking it will come back that was 8 days ago still no DGB, it is colder in Chitown dose any one think this is a factor, or is it possible that it reset the voltage regulator when I unplugged it, also will a monster voltage regulator / clean power unit help with the DGB if they come back my warranty is up DEC 1, I also get a green line on just scan I dont know what that is all about I guess I could call them out for that, last thing the TV looks like it is shifted to the right about a quarter of a inch no biggy if it doesn't go any further. Any help will be appreciated thanks fellow 5084.

You don't have to take it off the wall... The serial number is located on the right side of the TV. It is clearly visible while the TV is still on the wall....

Slight update on my situation, my sparkles are back. I gotta call Samsung tmw and let them know. I have 2 weeks left on my warranty. I'm 99.9% sure that they won't replace the set, but instead will send ANOTHER tech out to try fix my problem. If they say they have to take the TV away AGAIN, I'm going to push for a new TV.

They've had a tech out to my house 4 times now, including 1 time of them taking it away for a whole week. Stupid.
post #4267 of 4325
I called Samsung today and talked to one of their ECR's. For the people that don't know, the ECR's are the ones that actually have the ability to authorize a replacement TV. Anyways, I told them the sparkles had come back, and that they had already been out 4 times to fix it. He said they would send ANOTHER tech out to my house to try fix it, and that it wasn't fixed after this time, they would authorize a replacement TV.

I tried pushing for a new TV to be authorized TODAY, but to no avail. I then asked if he knew if the tech would actually try fixing my TV at my house this time, instead of taking it away for a whole week, like they did last time.

I just get the feeling that Samsung is going to do whatever they can to delay the replacement of a new TV, because my warranty is up in 2 weeks.
post #4268 of 4325
I spoke to a samsung CSR, and she said that my warranty was still in effect. A service tech will be here Tuesday morning.

Tech said that he doesn't have the part right now, but it would either be an adjustment or panel replace. Sounds familiar. I hope I won't have to do multiple call backs, but from the looks of this thread, that appears to be the case. I'll keep you posted.

How would I contact a ECR?
post #4269 of 4325
I have looked through a lot of these postings, and am trying to find a way to calibrate my 5084 for the best settings.

I saw on page 1 there were several choices, but they seem to be very different from each other. Is there a general consensus on how to set everything on this tv for the best results? Any professional calibrators out there care to chime in?

thanks!
post #4270 of 4325
I like these settings for movies: http://reviews.cnet.com/9602-12576_7...&tag=mncol;txt

I use a modified dynamic mode, for when all the lights are on(which is not often). And a modified standard mode, for television and video games.
post #4271 of 4325
Quote:
Originally Posted by Brett 1 View Post

I like these settings for movies: http://reviews.cnet.com/9602-12576_7...&tag=mncol;txt

I use a modified dynamic mode, for when all the lights are on(which is not often). And a modified standard mode, for television and video games.

I actually tried those settings last night, and I have to say, they were absolute horse sh*t. Everything became SUPER dark. I know movie mode is meant to be darker, but this was beyond ridiculous. There was so much detail loss, I couldn't stand it.

I quickly switched back to my own custom settings.

Honestly, those were some of the worst settings I've ever tried out on my TV. But, to each their own I guess.
post #4272 of 4325
Haha! Well, at the time, I double checked those settings with a calibration disk, and everthing was spot on (i did bump the brightness alittle). However that was two years ago, and looking at these tv's now, I wouldn't be surprised if the settings on one set, were displayed differently on another. Don't know.
post #4273 of 4325
Well the technician (who was very knowledgeable and helpful), performed the voltage adjustment, as well as the copper strip removal this morning.

Unfortunately the adjustment was ineffective, as the sparkles came right back! Fortunately the technician was present to wittness them returning. He's going to order a new panel.

At least I didn't have to call a samsung csr again. I sure hope this is a permanant fix, or at least if it comes back, I hope my tv is still under warranty.
post #4274 of 4325
My tech came out today, and took the TV away. I showed him the sparkles, as well as the 15 or so stuck pixels (pink) that my TV has. He said that will probably require a new panel. With all the new parts that they have already put in my TV, it wouldn't surprise me if Samsung just says screw it, and authorizes a new TV. At least that's what I'm hoping will happen.
post #4275 of 4325
HardBat, is this your 1st panel replacement or 2nd?

Apparently there are some issues with Samsung's entire B series plasmas this year (unfixable buzz). I'm starting to wish for a refund, as TeggD stated in post #4182. I'd feel alot better about a new Panasonic. I love the performance of this tv, but the quality is disturbing.
post #4276 of 4325
Quote:
Originally Posted by Brett 1 View Post

HardBat, is this your 1st panel replacement or 2nd?

If they do replace the panel, it will be the 1st panel replacement.... This is the 5th time that I have had a tech come to "fix" my TV. The 1st 3 times, they tried fixing it at my house. Each time he replaced a different board, and none fixed the problem. The 4th time, they had a different tech come, and he took the TV to his shop, and tried a voltage adjustment. It worked for about 2 months, but now the problem is back.

I guess my warranty is up in 2 days, but Samsung said that as long as the process was started before the warranty is up, the repair is covered.

I should have asked for clarification about that though. I'm curious as to this scenario..... I get my TV back on Friday (one day after the warranty expires), and if the TV still is not fixed, would it be covered still? I mean, they took the TV while it was still under warranty, but fail to fix it, shouldn't that mean they are still required to fix it, even though it's no longer officially under warranty?

Hopefully the panel is on backorder, so Samsung will just replace my TV.

And BTW, I just got my new 58B550 yesterday, and I thought I noticed a slight buzz earlier, but it's only when the room is super silent, so I'm not going to get too worried about it.
post #4277 of 4325
So I have had my ftp5084 for about 2 years and the green pixels started getting really bad. Especially after the tv has been on several hours, and on dark/gray clothing/background.

A samsung repair guy came over and said the panel needed to be replaced.

The panel was in stock and they are coming to replace the panel on Wed.

I talked to Samsung "executive office" about an exchange, but of course they just wanted to replace the panel. They also are going to extend the wart until June.

I have 2 concerns. First, if they fix this panel, and it took 2 years for the issue to develop the 1st time, how do I know a replacement panel is going to work? What if the problem comes back in 14-24 months from now? I'm just out of luck?

2nd - for those of you who have had the panel replaced do you find this fixed your issue, or did the issue come back?

3rd - when I get the new panel, does this mean I need to go back into "break-in" mode on the tv again?

Any other advice that you have for me in regard to this issue?

thanks!
post #4278 of 4325
So my powersupply tripped under warranty and the technician came out to fix it. He thinks the power is dirty in my neighborhood. Anyway, after he left I noticed that the blue light below the Samsung label is glowing blue, even though I had turned it off in the settings. Unfortunately now any time the TV is powered off the blue light comes back on when the TV is turned off and subsequently on. Any setting for Light Effect returns to 'Always'. Any ideas?

So I flashed the firmware but to 1021 from 1022 and now the TV hums but the Light effect still always returns to 'always' after it is turned on.

I never tried the service menu settings but I can't get into them now. When I press Mute then 1 then 8 then 2 then Power the set just turns off.

The only thing I can think of is that the technician activated the unremovable hotel setting or whatever it is called.

In any case it would be nice to get rid of the hum. Anyone know where the1022 firmware or newer can be found? It isn't at the link on samsungplasmatvfaq.com.

Incidentally, my set originally had an even worse hum but I had bought it locally and simply took it back for another set. I have never seen the flickering green pixel issue.

Serial number is AJD83CMQ1044xxD.
post #4279 of 4325
Quote:
Originally Posted by kkrull View Post


I never tried the service menu settings but I can't get into them now. When I press Mute then 1 then 8 then 2 then Power the set just turns off.


You have to press Mute 1 8 2 Power when the TV is already off.
post #4280 of 4325
Quote:
Originally Posted by HardBat View Post

You have to press Mute 1 8 2 Power when the TV is already off.

Yep. Sure enough. Did a reset. Now it works fine. I would still like to get rid of the hum. Does anyone have a link to firmware 1022? Or anyone willing to email it?
post #4281 of 4325
Just passed two years on my 5084 purchased from Costco Home (which closed in July). Same issues as y'all, buzzing, green sparkles, displaced screen and...melody which only works turning on the set, but not off. A minor issue, yes, but darn it I PAID FOR THAT MELODY!!!

Unlike those of you that contacted Samsung directly, I had the pleasure of working with the fine folks at Costco Concierge, who gave me the runaround for an hour before giving up on the easy solutions (check cables, turn set on and off, "are you sure it's YOUR set that's buzzing???") and authorizing a visit from the local rep. The rep opened the set today, removed the copper contacts, changed the main board and replaced the power supply. He also performed a factory reset.

Results? Buzzing gone, no green sparkles (for now), and the melody worked properly...once! We're now back the the tune playing only on power up, not power down. I may pursue this issue as far as I can, just because!

FYI, the tech told me that the new main board should have the latest firmware load (I had asked) and he's not otherwise a fan of updating...he's seen two many resultant failures. The copper strips are not needed since the cabinet is already well-grounded, and the new components don't include them.

We'll see how things play out...

Sam
post #4282 of 4325
I'm back...5 seconds after my previous post.

Green sparkles...still got 'em!!! Here we go again.....

BTW, my bad on the melody...even Samsung addresses this issue in their FAQ. If the set volume is muted or -zero-, no melody shutting down the set. My set volume has been on zero from the beginning as I use a proper AVS, but now it's on - you guessed it - 1 !!! Melody works as designed.

Now, if the green sparkles behaved so well...
post #4283 of 4325
Well, that sucks on your green sparkles returning. The TV repair guys have had my TV for a week now. I called them today to check on the status of it, and I swear, they are all a bunch of retards. All they could tell me is that they ordered me a new panel. Nobody seemed to know when the panel would come in, or how long the repair would take.

I know Samsung has a 21 day policy of having their repairs handled. I called them 12 days ago. If I don't have my TV back by Wednesday of next week, I will call them again, and push for a new TV. This is ridiculous.
post #4284 of 4325
Spoke with Costco Concierge today about the return of the green sparkles. They actually initiated a conference call with Samsung and it was determined that the local tech would come by the house, maybe try "one more thing" (panel replacement not mentioned, voltage adj not needed due to new main board and power supply) before declaring the TV "unrepairable"and initiating the replacement procedure. I have no idea how that would work and what my options are. I was thinking I'd drop the TV off at Costco and pick something new from there, but I suspect Samsung will be delivering a TV (if it comes to that).

I will have to peruse this thread back a ways to see what my options most likely are. Having had my set off the wall only once so far, I feel great sympathy for those of you who have performed the maneuver numerous times, yikes!

Sam
post #4285 of 4325
Panel replaced today. No green sparkles yet. I'll let you know if they return.

Assuming the diffusion does't return, it is pretty cool having a new panel with zero hours on it! And all new boards except power supply.
post #4286 of 4325
Got my TV back today. Guess what? THE FRIGGEN SPARKLES ARE STILL THERE. They replaced the panel, but that still didn't fix the problem. Seriously, this is ridiculous.

I just called Samsung, and they told me I have to call the TV repair place back tmw AGAIN, and tell them it's still not fixed. The Samsung Rep then said they would just have to re-repair it, or else deem it unrepairable, and if they do that, then Samsung would take over from there.

Please God, I beg you, let them just deem this TV unrepairable. They have literally replaced every single part inside my TV. And when I say every part, I mean EVERY PART. Y board, Panel, Power Supply, etc. Every thing.

Oh, and I just accessed the service menu. Looks like this "new" panel isn't so new after all. It shows 558 hours of panel usage.
post #4287 of 4325
So the Tech just left my house (again), and he witnessed the sparkles first hand..... He said he would go ahead and file the paperwork with Samsung for a replacement. He said this is the only replacement he will have ever filed for, and my TV is the only one he's ever had that he has replaced EVERYTHING on the inside, and the TV still won't work.

Guess I can consider myself lucky that my TV is so rare

Now, from what I've read online, Samsung will either offer a replacement (most likely), or offer me a refund (which would be sweet!). Hopefully they'll offer me the 860 if anything.
post #4288 of 4325
take the refund and run for the hills. Be very careful about accepting the 860 or some of the other new models. Read the Samsung Buzzing thread if you want to know what I'm talking about. The new models buzzing cannot be repaired like the 5084 buzzing. No felt/copper strip fix for this one.
post #4289 of 4325
Quote:
Originally Posted by heron25 View Post

take the refund and run for the hills. Be very careful about accepting the 860 or some of the other new models. Read the Samsung Buzzing thread if you want to know what I'm talking about. The new models buzzing cannot be repaired like the 5084 buzzing. No felt/copper strip fix for this one.

Oh trust me, I know all about the buzzing. I just bought a 58B550 a few weeks ago, and it buzzes like a mofo.

If they offer a refund, I'm definitely taking it. Then I'll use the money and buy a Panasonic (or Pioneer if I can find one!).
post #4290 of 4325
Still no green sparkles with dark images. However, now white images have a pink haze with pink sparkles!! With some content, this problem is far less watchable than the green sparkles! What's going on now? Another voltage problem, or bad panel? Obviously I'll be calling the tech soon. Stay tuned.

The blacks look awesome, but at this point I think I'd prefer the dgp!
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