Originally Posted by hseeng
I called Samsung 1-800-726-7864 to check on the status of my serrvice call. Supposed to call me in 24 -48 hours. No one ever did so I called back. Samsung heldesk cut the ticket to the wrong queue. He then said the TV is NOT covered. He said my TV is a 2007 model and 2007 years are NO LONGER COVERED ended Jan1, 2010. @$!%# Samcrud. I called, they said it was covered, they put it in the wrong que, then its not....
Curious, anyone get their 2007 model fixed this year yet? Are you from Canada or US? Thanks
I just scheduled a repair of my 2007 LNT5265 "Slow Power-On/Pink Dot" problem, which Samsung agreed to cover as a warranty repair. As noted in this thread, the "pink dot" issue is not something Samsung is recognizing as being part of the capacitor power supply board "recall", but rather they are recognizing the long power-on time as being symptomatic of the problem that they will cover as a warranty repair, even for out of warranty sets. The service center tech used the term "recall", although this is not a formal product recall as as most of us know it, but it is why warranty service is being authorized for out of warranty products (provided the trouble is found to be related to the power supply board capacitors).
I scheduled my repair through the Samsung website (in the US the site is www.samsung.com/us/support/
). When the authorized repair service center called they indicated that the problem described in the submitted ticket (Long Power-on times) was indeed likely to be the known capacitor problem and that I would need to get Samsung to authorize the repair to be done as a warranty repair.
The repair center guy provided me the Samsung Executive Customer Relations telephone number (North America, 800-522-7341). I called the number, provided my existing ticket number, explained the issue and that I understood it was being covered as a warranty repair. Samsung authorized warranty repair to be done under the existing ticket and I am now waiting to schedule a service appointment with the service center.
So far no hassle and everything has been professionally handled.