Originally Posted by bmoorhouse
According to the my regristration on Samsung's website, the TV was manufactured July 31, 2007. I have seen conflicting data on where the cutoff if and what gets covered by warranty and what doesn't. Any idea what my odds are? Any advice for when I call for service?
My latest experience with Samsung seals my decision of most likely not purchasing another set from them in the future. I have a LN-T4061F purchased in the summer of 2007. Recently started having slow turn on issues, purple grid patterns, the classic symptoms of a bad capacitor.
Sent Samsung several emails, and at first they seemed cooperative by asking for my model number and serial information, plus a scan of my receipt. No problem, I reply with that information, but they then tell me it's out of the 1 year warranty, so I would have to pay to have someone come look at it.
I tried another method, using their online chat, and every representative denied any issues with this particular model, or free repair.
Finally, I resorted to calling in, and the first person I spoke to confirmed my set was eligible for a one time free repair of the capacitors. Turns out, my TV's "code" only meant Samsung would pay for one specific capacitor on the power board. I ended up paying out of pocket, to replace the four other bad ones.
Good news is, the process is super easy, removing all the screws looks like it took longer than removing and soldering in the new ones. So if in the future I need to do this again, I'll tackle it myself.
Thumbs up for a fully functioning television again, thumbs down to piss poor customer service and cost cutting by Samsung.