I don't even know anymore. I just keep getting the run around from Samsung.
I called back to find out what the heck is going on because of conflicting reports, and Tier 2 told me they have no evidence of any firmware coming out in a few days, and that I shouldn't believe what people say on messageboards
. I asked them if I was lied to before when the Tier 2 support guy told me there was one, and the Tier 2 guy replied, "Yes."
I said to him, "Excuse me? Are you saying I was lied to?" and the gentleman said, again, "yes."
I'm so seriously considering returning this TV it's a joke. Not because of the TV itself (though it's really annoying me with its issues), but because there's such a racket going on in Samsung's support group. Something going on there HAS to be illegal.
Anyway, I get off the phone, and decide to call back and speak to someone else, to see if there's any other story I'll get. I get through to Tier 2, and this guy (I have all their names now if ever I get called on it) put me on hold and spoke to his supervisor who told him that there's a firmware update being worked on. I then asked the Tier 2 guy to speak to his supervisor personally. Tier 2 guy tells me that the supervisor is about to leave for the evening. I say I'd like to speak to him. Tier 2 guy puts me on hold and comes back and tells me the supervisor is on the phone. I tell Tier 2 guy I'll hold till supervisor is done on the phone. Tier 2 guy says supervisor will be going home straight afterwards.
What is this BS? Seriously!
I didn't get to speak to anyone, and the Tier 2 guy got pretty rough with me. He said, "It ends here. What I'm telling you is the final word."
Yeah. Right. I can call back and get a whole set of different words.