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Official Toshiba 65HM167 and 57HM167 Owner's thread - Page 79

post #2341 of 3063
12/16/08 at 2:34pm
Quote:
Originally Posted by Perversion View Post

A few times, however (including, ironically enough, earlier tonight while browsing this very thread...hehe), it just randomly turns itself off, and I can get it going by waiting a few minutes as described above. Now, not wanting to dig through 70+ pages...is this something I should be worried about? Does it have anything to do with the bulb? Does the firmware update mentioned on this page fix the problem? Should I be worried?

I too have been experiencing this glitch. The unit has been problem free so far but lately it just shuts down after about 2 hours. This has been a random occurrence as sometimes it is fine.
Set up includes Onkyo 605, Direct HR-20 DVR, Panny BD-30 all connected with HDMI cables. Is this a handshake issue or bad cable? I have checked all HDMI connections and everything seems tight. Any thoughts?
Thanks in advance for your replies.
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post #2342 of 3063
12/21/08 at 4:20pm
I had no idea about the warranty being extended by the cc company. I bought my Toshiba 57HM167 from Conn's in May 2007, came home from vacation and the three flashes of lamp death came on. I brought my lamp to Bjourns who told me the lamp was definetely busted (buttheads, it wasn't) and I paid 183 with tax for a new one. I came home and of course the new one wouldn't work. I think it's the Ballast, but I called the cc company and she said that we were covered! Tomorrow I have to call and see if the bulb replacement was covered as well, as sometimes the first one is. Yahooty!! When this TV goes after the warranty, I will NEVER buy another Toshiba again.
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post #2343 of 3063
12/21/08 at 5:06pm
I dunno how to put this, but there is no perfect TV. In the reprojection biz there is nothing a manufacturer can do to prevent ballast from dying and bulbs from popping. Toshiba, Panasonic, Sony, JVC, Samsung, etc have all had the same issues. My point is Toshiba makes great TVs, your problem is just how it is with rear projection LCD/DLP/LCOS TV's.
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post #2344 of 3063
12/22/08 at 1:25pm
I have the 65HM167 for about a year now and just recently I stopped getting audio on ABC and WBZ but only on the analog stations. I do get audio on the digital versions of those stations. I know it is not my cable because I get audio on my other non HD TVs in the house. It is only a problem with these 2 stations. Other like CBS and FOX are fine. Any one have any ideas?
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post #2345 of 3063
12/24/08 at 7:57am
I have had the 57 for almost a year. Last night the TV shut off and started blinking the red led light the voice on the tv indicated "fan stopped" I followed all the solutions to this problem from the user manual unplugged plugged back in powered back up and now the color is all jacked up. It is not even viewable, it looks like an infared picture I reset to factory settings and restarted the tv but the same problem still looks infared and all objects look ghostly. I removed the Lamp from the back and inspected it everything appears to be good and the picture is plenty bright but the colors are all jacked up. Yellows are blue, there is absolutely no blacks just bright whites and blurred random colors. I know this cannot be good! has anyone encountered anything like this and if so what was the remedy?
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post #2346 of 3063
12/30/08 at 5:39am
Quote:
Originally Posted by davidh44 View Post

Do any of you get a pincushion effect in the image displayed on the 65HM167? It's especially noticeable with 4:3 material since it doesn't fill the screen, and I can see the sides of the the image bow out a little.

Just curious if this plagues all sets to some degree, or whether it's fixable.

what ever happened with the tv? did you fixed it?
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post #2347 of 3063
1/5/09 at 3:29pm
Quote:
Originally Posted by skootr View Post

I too have been experiencing this glitch. The unit has been problem free so far but lately it just shuts down after about 2 hours. This has been a random occurrence as sometimes it is fine.
Set up includes Onkyo 605, Direct HR-20 DVR, Panny BD-30 all connected with HDMI cables. Is this a handshake issue or bad cable? I have checked all HDMI connections and everything seems tight. Any thoughts?
Thanks in advance for your replies.

Wow, came here to scour this thread for this cause I'm having the same issues. After ~2 hours it just shuts off. I also have an Onkyo 605 fwiw. Also, it stopped picking up quite a few stations from cable.

Anyone have any ideas? Thankfully the warranty is good till the end of the month.
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post #2348 of 3063
1/9/09 at 12:47pm
After 19 months, the lamp on my 65HM167 blew a couple of weeks ago. When my son turned on the TV, he and I heard a very loud pop. Sure enough, when I pulled out the lamp, there were tiny glass shards rolling around in the housing, and the filament was dangling from the actual bulb.

My extended warranty covers one bulb replacement, so the new lamp came last week. I put in the new lamp and the TV was still giving me the error message that the lamp was no good. So, I talked to a technician and he said 6 times out of 10 when the lamp blows (actually ruptures, not just burns out) it takes out the whole power supply to the lamp with it. He said the power supply unit isn't a separate part; he has to order the entire lamp assembly unit. So, I get a $1,000 part for free. Looks like my extended warranty more than paid for itself. Yes, it's been annoying being without the TV for this long, but at least it looks like the problem will be fixed and my TV will be up and running again soon.

Just thought I'd share. If what the tech says is true, I imagine many more people would buy extended warranties.
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post #2349 of 3063
1/15/09 at 10:24am
Quote:
Originally Posted by Puppetz View Post

After 19 months, the lamp on my 65HM167 blew a couple of weeks ago. When my son turned on the TV, he and I heard a very loud pop. Sure enough, when I pulled out the lamp, there were tiny glass shards rolling around in the housing, and the filament was dangling from the actual bulb.

My extended warranty covers one bulb replacement, so the new lamp came last week. I put in the new lamp and the TV was still giving me the error message that the lamp was no good. So, I talked to a technician and he said 6 times out of 10 when the lamp blows (actually ruptures, not just burns out) it takes out the whole power supply to the lamp with it. He said the power supply unit isn't a separate part; he has to order the entire lamp assembly unit. So, I get a $1,000 part for free. Looks like my extended warranty more than paid for itself. Yes, it's been annoying being without the TV for this long, but at least it looks like the problem will be fixed and my TV will be up and running again soon.

Just thought I'd share. If what the tech says is true, I imagine many more people would buy extended warranties.

This is a perfect example of why the excellent DLP technology is dying. Mostly because of bulb issues. I have a new flat screen Sharp LCD and my old DLPs actually have better picture quality, especially face and skin tones. What a shame they couldn't engineer out the bulb issues. Thanks for the information.
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post #2350 of 3063
1/15/09 at 10:43am
Quote:
Originally Posted by sundowner8 View Post

This is a perfect example of why the excellent DLP technology is dying.

Because the average person is lazy?
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post #2351 of 3063
1/15/09 at 11:38am
Doesn't Mitsubishi use a LED light source for their new DLPs? I think that would end the bulb debacle.

Knock on wood, my 57 is hanging in there. I know it's only a matter of time. With my luck, the day of the Stupor Bowl it'll fail...
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post #2352 of 3063
1/16/09 at 7:42am
Quote:
Originally Posted by chroma601 View Post

Doesn't Mitsubishi use a LED light source for their new DLPs? I think that would end the bulb debacle.

Knock on wood, my 57 is hanging in there. I know it's only a matter of time. With my luck, the day of the Stupor Bowl it'll fail...

Samsung has recently released an LED model which is rated very high. I am not sure about mitsu yet, they are scheduling the release of their new laser DLPs which also is supposed to eliminate the Bulb issue on their previous models.
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post #2353 of 3063
1/16/09 at 7:56am
Quote:
Originally Posted by Stew4msu View Post

Because the average person is lazy?

I'm afraid I don't understand your post.
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post #2354 of 3063
1/16/09 at 8:07am
Quote:
Originally Posted by sundowner8 View Post

I'm afraid I don't understand your post.

You stated that the reason DLP is dying is because of bulb issues. You quoted a post from a member regarding how his bulb went out and he had to replace it (and the power supply in this case, free of charge). That's really the only issue with bulb sets. The bulb will go out over a certain period of time and you have to replace it.

So, I'm asking. Is the issue because most people are too lazy to replace a bulb and would rather spend more for a TV that might never need bulb replacing?

If that's not the "issue" you're referring to, what is?
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post #2355 of 3063
1/16/09 at 9:44am
Quote:
Originally Posted by Stew4msu View Post

You stated that the reason DLP is dying is because of bulb issues. You quoted a post from a member regarding how his bulb went out and he had to replace it (and the power supply in this case, free of charge). That's really the only issue with bulb sets. The bulb will go out over a certain period of time and you have to replace it.

So, I'm asking. Is the issue because most people are too lazy to replace a bulb and would rather spend more for a TV that might never need bulb replacing?

If that's not the "issue" you're referring to, what is?

First, I'm not flaming DLP technology. I love my two DLP big screens. However, a simple bulb explosion should not cause a $1000 repair. It only takes one time if you are an owner of that TV to go to another technology, i.e., LCD or Plasma. And, you will tell everyone you know and talk about it on forums such as this one. The early bulb problems of Toshiba are now well documented. Whether or not this owner had a repair contract or not is immaterial. The bulb problems should have been engineered out of these TVs before they were released. Because they didn't do the front end engineering on these sets, DLP technology is unfortunately the loser. "Lazy" has nothing to do with my post.
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post #2356 of 3063
1/16/09 at 10:08am
Bulb issues are not the reason DLP is failing (failed). They're just not thin enough for J6P. The average consumer doesn't even realize that some displays use bulbs and some don't.

And for those that do know, they also know that every TV from every manufacturer has a chance of failing. The technology doesn't matter. Failure rates of DLP (for whatever reason) are comparable to LCD or Plasma.
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post #2357 of 3063
1/16/09 at 1:08pm
Just to follow up- my TV has now been fixed. Even though it was covered by my extended warranty and I didn't have to pay anything, I got an invoice. The part, an optical block, was actually $1,500.99 (not $1,000 as I was told on the phone), labor was $290 (even though it literally took the guy less than 15 minutes to fix it), and the replacement lamp was listed as $254.49. The invoice total was $2,181.53. As that is well more than I paid for the TV, I obviously would have gone shopping for a replacement had I not been covered by the extended warranty.

Regarding the demise of DLP in general, I agree folks just seem to be too attracted to the slim profiles of LCD and plasma. In my opinion, consumers like me are the losers. We have such a gigantic area to put a TV in our house, depth is not an issue. To get a comparable sized LCP or plasma, I'd have to pay around three times what I paid for the Toshiba.
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post #2358 of 3063
1/16/09 at 1:49pm
All I can say is thank the good lord this TV had 18 days left on the warranty. The repair shop just dropped it back off and handed me an invoice totaling 957.00. Optical block/light engine replacement. 757.00 for part and 200.00 labor. The repair tech advised me its all to common with this brand of TV. I still am paying on this TV. If that bill had to come from my pocket ha, ha,ha. There would be a tv for sale for 957.00.
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post #2359 of 3063
2/10/09 at 4:21pm
My TV is 13 months old, I heard a pop when turning it on, and now the bulb is toast.

I bought the Mack TV and bulb warranty and have all the receipts etc... I sent it all in as they requested.

I just got a message with a "control number" to go buy a bulb, put it in, send in the old one with the receipt, and they will send me a check.

I really have no problem doing it, other than I have a concern they may come up with some excuse not to pay, or say it costs too much, or who knows what else, even though I have all documentation and provided it, plus the bulb is broken as it shattered inside when it popped.

Has anyone had any problems with buying your own replacement? Seems like a hoaky setup to me, you would think they would have sent me a new bulb with a return authorization to ship the bad one back.

I read lots of bad reviews, and some good reviews, but none on having to buy the bulb myself.

Thanks
Dave
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post #2360 of 3063
2/11/09 at 10:31am
Quote:
Originally Posted by Dave_Calif View Post

My TV is 13 months old, I heard a pop when turning it on, and now the bulb is toast.

I bought the Mack TV and bulb warranty and have all the receipts etc... I sent it all in as they requested.

I just got a message with a "control number" to go buy a bulb, put it in, send in the old one with the receipt, and they will send me a check.

I really have no problem doing it, other than I have a concern they may come up with some excuse not to pay, or say it costs too much, or who knows what else, even though I have all documentation and provided it, plus the bulb is broken as it shattered inside when it popped.

Has anyone had any problems with buying your own replacement? Seems like a hoaky setup to me, you would think they would have sent me a new bulb with a return authorization to ship the bad one back.

I read lots of bad reviews, and some good reviews, but none on having to buy the bulb myself.

Thanks
Dave

Hello,

I can assure you that if you have all the proper documents then you will not have an issue getting reimbursed for the bulb. However you can ask the warranty department if they can order the bulb for you. This process will leave you with out a TV for a few days but avg turn around time is about a week.

If you look on our reseller ratings page there people that went thru the same process where they actually bought the replacement bulb and got reimbursed who left positive ratings.
http://www.resellerratings.com/store...k_Camera_Store
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post #2361 of 3063
2/12/09 at 6:46am
Quote:
Originally Posted by mackcamera View Post

Hello,

I can assure you that if you have all the proper documents then you will not have an issue getting reimbursed for the bulb. However you can ask the warranty department if they can order the bulb for you. This process will leave you with out a TV for a few days but avg turn around time is about a week.

If you look on our reseller ratings page there people that went thru the same process where they actually bought the replacement bulb and got reimbursed who left positive ratings.
http://www.resellerratings.com/store...k_Camera_Store

Thank you.

I wasn't expecting a reply from the one I was asking about, but none the less I think it is great you are here.

I actually bought it off the Internet yesterday before I saw your reply, although I probably would have called to have you send one out. I already sent in everything to get the control number, so I'll just return the old bulb, invoice, etc, as per the instructions.

I wheeled in my old Big Screen TV, so time isn't that much of an issue at this point.

Dave
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post #2362 of 3063
2/16/09 at 5:04am
This morning after coming on my 57 went black and the yellow light started flashing. It restarted on the second try. I got the set in June 2007 so I'm thinking it's Bulb Time. I have a warranty with TED that provides a free bulb replacement so I'll be calling them today.

Oddly, we still have plenty of brightness left, but I'd rather not take the chances. The set has a great picture, and I knew this time would eventually come. Just happy to se it go out with a whimper instead of a bang...
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post #2363 of 3063
2/16/09 at 5:59am
Holy cow! I went online just to look at replacement bulbs, and what I found floored me. It's not a matter of expense, but it's worth noting that various suppliers charge between $160 to $275 for a replacement bulb for this TV.

Here's where it gets interesting. Most all bulbs fit the nomenclature Y67-LMP (except one called it a GLH-110). But I'm finding the Toshiba part numbers to be all different. One store sells part# 75008204, another 72514011 and another 75007091. Can anyone here confirm if there is any significant difference between these part numbers?
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post #2364 of 3063
2/16/09 at 6:52pm
Warrantech agrees that it's time to change the bulb. We have about 8000 hours on this one. I have to send back the old bulb. Service was nice, it'll be here in 3 to 5 days, no additional charge.
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post #2365 of 3063
2/23/09 at 1:02pm
The bulb ruptured last Friday at 2:30 with a loud bang. I ordered a replacement at 3:30 from Lamps-DLP.com. It shipped that day and arrived this morning (Monday). All is right with the world, again, though it was a tough weekend for my wife.

The service menu indicates 3556 hours on the bulb in 21 months. That's about 5.7 hours per day.

I took a look around for a bare bulb. They seem to be hard to come by and as expensive as the full lamp assembly.
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post #2366 of 3063
2/23/09 at 5:38pm
My set was merciful. I got warnings - twice the set caused the UPS to shut down, then it started needing to restart the lamp (steady blue, flashing yellow. A quick call to Warrantech and I had a new housing in 3 days. Easy replacement Saturday morning, didn't miss a thing.
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post #2367 of 3063
3/6/09 at 8:57am
I have been having an issue since I replaced the bulb. About once a day the bulb shuts down and eventually restarts. Usually it happens during the first five minutes after power-on, sometimes well into the day. I called Toshiba and they thought it was likely that the new bulb had been on the shelf a long time. They asked me to remove the bulb and use the "knock" technique to get the mercury evenly distributed.

I should be able to do that over the weekend. We shall see...
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post #2368 of 3063
3/9/09 at 6:20pm
The knocking didn't work but I have a new clue. Tonight as the bulb shut down, my Monster HT UPS 500 chirped. I'm wondering if either that is the culprit, not supplying enough amps, or if the TV is drawing too much power. Has anyone here any experience with this type of problem?

By the way, several shutdowns involved the HT UPS 500 shutting of instead of just the bulb.
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post #2369 of 3063
3/10/09 at 7:54am
I had a similar issue a couple weeks ago with mine. My UPS would chirp like it was handling a surge or brownout, then the bulb would go out and I would have to wait a few minutes before it could come back on. I attributed it as a power issue, and it has not happened anymore (knock on wood).
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post #2370 of 3063
3/10/09 at 9:18am
Thanks for the input! I disconnected the Comcast DVR from the UPS so it's only handling the TV now. It's been happening on a daily basis, either the bulb or the UPS goes off. So far so good, but the day is young!
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