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Official Toshiba 65HM167 and 57HM167 Owner's thread - Page 94

post #2791 of 3063
12/8/11 at 9:20am
Must have just needed a couple of power cycles to get the new chip working fully.

Congratulations on the successful organ transplant.

Hope it continues to work well for you.
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post #2792 of 3063
12/10/11 at 6:44am
Please help! 65HM167

I just spent last 2 hours reading every post on here to diagnose why my new non-toshiba lamp doesn't fire first time, however, that's not my issue at moment.

I read that "fast" setting is preffered, so i changed from power saver to fast (for first time ever since owning this), and the picture immediately got washed with a red tint! ??? I changed it back to power saver, no change.

I turned on/off/on...no changed. I went to picture settings, and they were exactly how i had them. I reset anyways, and red tint is still there. Picture is still very clear.

How could this happen? Like i said, it happened the exact moment i changed the setting from power saver to fast.

UGH, i'm ready to take this TV out back and 10 gauge it!


*UPDATE* when screen is supposed to be all black, there is definitely a red tint. Blue and white colors seem to be uneffected.
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post #2793 of 3063
12/10/11 at 3:31pm
No idea how that would affect it. Mine has been in fast mode for 4.5 years now. IN fast mode, when you hit the power button to turn it off, the lamp and fans continue to run for several minutes. That way if you want to turn the TV back on it comes right up and you don't have the extra wear and tear on the bulb.
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post #2794 of 3063
12/10/11 at 5:18pm
Quote:
Originally Posted by aaronwt View Post

No idea how that would affect it. Mine has been in fast mode for 4.5 years now. IN fast mode, when you hit the power button to turn it off, the lamp and fans continue to run for several minutes. That way if you want to turn the TV back on it comes right up and you don't have the extra wear and tear on the bulb.

Right...which has me 100% baffled as to why adjusting this setting would kill the black color.

On top of that, i can't find any other instances on the internet where a 65HM167 has a red tint on all black/dark colors.
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post #2795 of 3063
12/11/11 at 8:07am
My first thought would be to do a factory reset on the software under Menu|System Status then scroll right to "Factory Defaults" where you enter your pin which is probably 0000. If that doesn't fix your problem, then it's most likely a hardware problem.

Good luck!
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post #2796 of 3063
12/11/11 at 11:58am
Quote:
Originally Posted by dj99wa View Post

My first thought would be to do a factory reset on the software under Menu|System Status then scroll right to "Factory Defaults" where you enter your pin which is probably 0000. If that doesn't fix your problem, then it's most likely a hardware problem.

Good luck!

I did that, hoping it would fix it as well and it didn't.

Another thing I have noticed, when I turn the TV on it, the blacks seem sharp at first and then the red comes in (over the course of maybe 5 seconds). May just be the bulb getting brighter and the red becoming more obvious, not sure.

I called Toshiba and they gave me a claim number and the name of a local place to take it to. I'm not sure why they gave me a claim number, i just called them looking for advice (their technical service is worthless BTW). But, i'm going to take it in to a repair shop and see if toshiba is willing to pick up any part of the tab now. I'm not holding my breath though.
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post #2797 of 3063
12/29/11 at 2:02pm
I am trying the chip swap out tonight...
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post #2798 of 3063
12/29/11 at 2:02pm
Wish me luck.
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post #2799 of 3063
12/29/11 at 2:14pm
Good luck.
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post #2800 of 3063
12/30/11 at 4:02pm
Another success story!!! TV is amazing once again.
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post #2801 of 3063
12/31/11 at 8:20am
Congrats gump!
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post #2802 of 3063
12/31/11 at 10:32am
Beats the hell outta spending money to start replacing/upgrading everything...
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post #2803 of 3063
1/4/12 at 7:16am
Just wanted to come on here and express my thanks for this invaluable forum. I bought my Toshiba brand new 4 years ago while our house was being built. The bulb blew the first day but the local dealer fixed that no problems. At this point I figured I was home free..lol

About 3 months ago I started noticing the white dots, it started with 3 and by the time I did the chip swap last night you could hardly see anything else on the screen. I googled toshiba 65hm167 white dots and it brought me to this forum and I've been lurking and reading this thread ever since. No way no how would I have attempted this procedure without the guidance in this thread. Heck I wouldn't have even know it was possible without this thread. It went flawlessly I suppose, everything went back together and the picture came on. Now I'm sure the bulb will blow next since its over 4 years old.(haha)

At this point I'm not sure what to do next, now that the tv looks great should I sell it and go another route...or do I chance this manufacture refurb chip to last? Is it reasonable to expect 4 years out of this chip or is it just a crapshoot?(even 4 years is a freaking joke) Its only warrantied for 30 days.


I appreciate your time and responses and opinions,

thanks
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post #2804 of 3063
1/4/12 at 7:24am
Personally, I would hold onto it. You certainly won't get what you need out of it and with the new chip, your odds are good for at least 2-3 years. Alot cheaper than buying a new one, then a stand/wall mount, then the surround speakers, then the AVR, then the furniture...See? A new TV is VERY expensive...
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post #2805 of 3063
1/5/12 at 9:29am
Quote:
Originally Posted by Splicer010 View Post

Personally, I would hold onto it. You certainly won't get what you need out of it and with the new chip, your odds are good for at least 2-3 years. Alot cheaper than buying a new one, then a stand/wall mount, then the surround speakers, then the AVR, then the furniture...See? A new TV is VERY expensive...

I thought the new chips fix the flaw in the original chip that causes the white dot issue. Is this not the case?
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post #2806 of 3063
1/5/12 at 9:46am
Time will tell.
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post #2807 of 3063
1/5/12 at 11:43am
That's what I've read as well, but it seems to be message board chatter and not an official statement.
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post #2808 of 3063
1/6/12 at 5:39am
Sorry for being a pain!

I own a 65HM167 that's been parked in my garage for the past 7 months because of the white dot issue. Can someone point me to where I can find a DIY step-by-step video and or procedures for replacing the DLP Chip? I just received the new chip and I'm anxious to get this TV back up and running.

Thanks.
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post #2809 of 3063
1/6/12 at 6:32am
Quote:
Originally Posted by ybmtnt View Post

Sorry for being a pain!

I own a 65HM167 that's been parked in my garage for the past 7 months because of the white dot issue. Can someone point me to where I can find a DIY step-by-step video and or procedures for replacing the DLP Chip? I just received the new chip and I'm anxious to get this TV back up and running.

Thanks.

Ive never taken apart a tv ever, but the following pages numbers in this thread walked me right through it.

pg 86
pg 90
pg 92
pg 93

"joe" has excellent post/descriptions...it was totally on point.
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post #2810 of 3063
1/15/12 at 12:48pm
I bought a 3rd party lamp recently and after installing it have been getting image retention when the tv switches to a black screen. Interesting, thought that was an issue only with plasmas. No big deal, but I didn't have it with the original Toshiba lamp or under my second lamp, which was also 3rd party. In case anyone wants to avoid it, the new lamp was from Amazon: Y67-LMP COMPATIBLE PROJECTION TV LAMP WITH HOUSING FOR TOSHIBA 30DAYS REFUND AND 120DAYS WARRANTY.

I purchased my 57HM167 during the first week or two of its release; so far no white dots. Hopefully, I didn't just jinx it.
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post #2811 of 3063
1/16/12 at 9:41pm
Purchased my Toshiba 57HM167 in July 2007. I loved the picture. I have just spent the past two hours reading all the posts in this thread due to the white dots arrival, and I have learned the following:

1. Samsung replaced their defective chip but Toshiba flipped off its customers by refusing to accept any responsibility.

2. Most of this brand model will lose the $100.00 bulb on year four.

3. Then the dreaded white dots will arrive sometime after that first bulb replacement.

4. The links on this thread for replacement chips to ebay are outdated with the link being for an individual chip sale (not a complaint..just a fact).

5. Shop Jimmy shows they are out of stock for this chip.

6. Toshiba assistance seems to be........missing.

I loved my tv while it worked. Paying $1300.00 for a tv which is now an obsolete format with a record which indicates the chip was/is defective and the manufacturer will accept no responsibility only tells me this....I will never again buy anything which bears the label of Toshiba.

I only wish Toshiba's performance was anything like this forum...the folks participating here and moderating here are nothing short of amazing. In a little over 2 hours reading, I felt very informed as to every aspect of this particular model dlp tv.

However, unlike many others here, I've had enough. This one is going to the curb next trash day. The picture is still quite good....but I've grown a bit restless with the room its in being 15 degrees warmer due to the heat from the dlp, and just in the last hour, I can now count 2 additional white dots....so I know they are coming!

I'm located on the SC/GA border, so if anyone wants it, you can email me and I'll be glad to hold it for you. And as for Toshiba....I'll only say this one last thing. I bought a 1995 Jeep Wrangler in 2011. On my first trip to the Jeep dealer, the service manager told me they were going to replace the parking brake because it had been determined defective.....in 1999! So Jeep replaced it at no charge to me, 12 years after that determination.

I'll compare Jeep with Toshiba. I guess you can imagine the high regard I have for Jeep, which is correct. How do you think I feel about Toshiba?
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post #2812 of 3063
1/17/12 at 6:01am
SO far my set is still on the original bulb and no other issues after 4.66 years. If I do start to have issues other than a bulb replacement I'll just replace it with a cheap LCD set since it's only in my bedroom.
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post #2813 of 3063
1/17/12 at 6:50am
Quote:
Originally Posted by mike1sc View Post

Purchased my Toshiba 57HM167 in July 2007. I loved the picture. I have just spent the past two hours reading all the posts in this thread due to the white dots arrival, and I have learned the following:

1. Samsung replaced their defective chip but Toshiba flipped off its customers by refusing to accept any responsibility.

2. Most of this brand model will lose the $100.00 bulb on year four.

3. Then the dreaded white dots will arrive sometime after that first bulb replacement.

4. The links on this thread for replacement chips to ebay are outdated with the link being for an individual chip sale (not a complaint..just a fact).

5. Shop Jimmy shows they are out of stock for this chip.

6. Toshiba assistance seems to be........missing.

I loved my tv while it worked. Paying $1300.00 for a tv which is now an obsolete format with a record which indicates the chip was/is defective and the manufacturer will accept no responsibility only tells me this....I will never again buy anything which bears the label of Toshiba.

I only wish Toshiba's performance was anything like this forum...the folks participating here and moderating here are nothing short of amazing. In a little over 2 hours reading, I felt very informed as to every aspect of this particular model dlp tv.

However, unlike many others here, I've had enough. This one is going to the curb next trash day. The picture is still quite good....but I've grown a bit restless with the room its in being 15 degrees warmer due to the heat from the dlp, and just in the last hour, I can now count 2 additional white dots....so I know they are coming!

I'm located on the SC/GA border, so if anyone wants it, you can email me and I'll be glad to hold it for you. And as for Toshiba....I'll only say this one last thing. I bought a 1995 Jeep Wrangler in 2011. On my first trip to the Jeep dealer, the service manager told me they were going to replace the parking brake because it had been determined defective.....in 1999! So Jeep replaced it at no charge to me, 12 years after that determination.

I'll compare Jeep with Toshiba. I guess you can imagine the high regard I have for Jeep, which is correct. How do you think I feel about Toshiba?

No offense Mike, but your Jeep story is not 'apples to apples'. Don't compare a potential automotive SAFETY issue to a tv's long-term reliability. Now, if your radio starting having a known, common failure and they stepped up and fixed that, I'd cheer along with you. Having said all of that, I do agree that Toshiba is NOT doing the right thing here. It is obvious that they don't care that all of you spent good money on a tv that should last much longer than this, and they appear to be willing to lose customers as a result. That's no way to succeed in today's competitive consumer electronics marketplace.

As mentioned in other places, Samsung and Mits are at least being somewhat helpful to their customers, for the same defects in their tv's. Shame on Toshiba for not doing the same.
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post #2814 of 3063
1/17/12 at 7:29am
Garciab...while vehicle safety has nothing to do with electronic longivity, I stand by my comparison of companies...it is what it is. If Toshiba would have only met their customers halfway, it may have saved some of their customer base. The snub obviously goes two ways. I've now seen this snub listed on three or four blogs floating around on the internet, and in today's world, its blogs like these who are the real reviewers of products, not the review sections that are ran by the manufacturer. If Toshiba really doesn't think something like this does not hurt their future sales, then maybe folks were putting Toshiba too high on the scale to begin with....which takes me back to my Jeep comparison.....Jeep doesn't sale the 1995 Wrangler anymore, but they still sell new Wranglers, and how they treated me with the old Wrangler, significantly puts them in a position to see me in the future for a purchase of a new vehicle. DLPs are a format which has been replaced by a newer sleeker cheaper product.....had Toshiba acted just a little bit like Jeep did with me, I might be buying my next tv from Toshiba....but I can assure you it has been marked off my list, and as the power of the internet is what it is, I can assume its been marked off many shopping lists.

Thanks for the response garciab. I enjoy intelligent debate and this is a site that promotes that....
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post #2815 of 3063
1/17/12 at 7:49am
Quote:
Originally Posted by aaronwt View Post

SO far my set is still on the original bulb and no other issues after 4.66 years. If I do start to have issues other than a bulb replacement I'll just replace it with a cheap LCD set since it's only in my bedroom.

Aaronwt, I just looked at my records and my bulb blew at 4 years and 2 months. I bought a replacement bulb on Amazon.com, thinking I was getting a Toshiba product. However, in my haste to purchase, it was a play on wording to make a customer think they were getting a factory bulb, but it wasn't.

Because I wanted to get my man cave tv back up and running, I went on and installed it even though there were a number of people who had complained about the aftermarket bulbs not being good. I paid $80.00 with free shipping and it has performed great, so I have to say it has done what it was supposed to do.

One thing you may not have realized is that your bulb has dimmed a bit but because you watch it frequently you don't see the suttle dimming of the bulb. When you do have to replace it, you will be amazed with the change of appearance of the screen. Unfortunately, if yours is like so many others, including mine, the chip problem will also surface sometime in year 4.

I have really enjoyed this tv but like you, I too will buy an LCD to replace it...the only thing I know for sure, it will not have the name Toshiba on it, due to the way they have handled the chip issue
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post #2816 of 3063
1/24/12 at 7:52am
Just wanted to drop a note and say thanks to the forum for the great info on replacing the chip and fixing the white/black dot problem. The notes and pics from joe were especially helpful in the actual replacement.

I got my chip from TV Replacement Parts for $215 and it arrived in 3 days. Did the swap in about 90 mins, 30 of which was really getting my TV to the garage and back. It was actually quite simple to perform thanks to you guys.

After doing that and cleaning the dusty optics, it fired up the first time and I had forgotten what the picture originally looked like when new. Its incredible again.

Thanks to a great forum!
Chris
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post #2817 of 3063
1/25/12 at 3:58pm
I have a Toshiba 65HM167. I've only had the tv for 4 1/2 years before the lamp blows. I bought a OEM lamp from an online retailer for $180.00. The lamp was under warranty for 6 months, the lamp only lasted for 7 months with only 4 to 5 hours of use a day.
So I called the place I ordered the lamp from and they said they will call me back to see if they could replace it being that it was so close to the 6 month warranty expiration time.
So I called Toshiba to complain about the lamp thinking that I was gonna have to spend another $180.00. Toshiba told me that no matter where I purchased the lamp from if its an OEM Toshiba Lamp and if I still had the order form or receipt, that they have a 12 month warranty on all OEM Lamps.
They told me to fax them the receipt or order form so they could see that it said OEM and they would send me a new OEM Toshiba Lamp at no cost.
The next day I get a call from the online store I purchased the first lamp from, with the 6 month warranty, saying that they was sending me a new OEM lamp replacement and once I got the new lamp they wanted me to send back the old lamp.
Three days later I got the OEM lamp from Toshiba.
This lamp looks exactly like the lamp that came with the tv when I first purchased it from shopnbc. The housing and everything was the same from Toshiba. One week later I got a new lamp from the online retailer and a shipping label to send back the old lamp.
The new lamp they sent to me was suppose to be OEM, but the housing does not have the Toshiba label on it like the one I received from Toshiba and the lamp itself is different also, now I have the retailers lamp in the tv and when it blows i'm switching to the OEM Lamp I got from Toshiba.
Just thought I would share this with people who still have their receipt that says OEM and its been less than 12 months on a busted Toshiba OEM Lamp.
Now I have a new problem white dots all over my screen, about 1000 of them. A new problem I have to get fixed with this tv!
New chip or light engine? Whats the best choice without spending an arm and a leg on this tv?
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post #2818 of 3063
1/25/12 at 4:25pm
A free lamp isn't a bad thing at all in my book.

You need to replace the DMD chip to get rid of the dots, a couple hundred bucks and you'll be golden. Well worth the investment in my opinion. Instructions w/pics can be easily found in this thread how to replace it.
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post #2819 of 3063
1/28/12 at 11:38am
Quote:
Originally Posted by UnknownTerran View Post

Just wanted to drop a note and say thanks to the forum for the great info on replacing the chip and fixing the white/black dot problem. The notes and pics from joe were especially helpful in the actual replacement.

I got my chip from TV Replacement Parts for $215 and it arrived in 3 days. Did the swap in about 90 mins, 30 of which was really getting my TV to the garage and back. It was actually quite simple to perform thanks to you guys.

After doing that and cleaning the dusty optics, it fired up the first time and I had forgotten what the picture originally looked like when new. Its incredible again.

Thanks to a great forum!
Chris

I have the same white dot problem and would like to replace the DMD Chip on my 65HM167

Can you post a step by step on how to replace the DMD Chip on my 65HM167?

Thanks any help will be greatly appreciated.

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post #2820 of 3063
1/28/12 at 12:54pm
Thanks to all that came before me. Instructions, pictures, FYI's all came in very handy. Definitely needed that little screwdriver to pry off the cover to get to the board. Was very mindful of the delicate cables and connectors. We did not have to remove (or should I say I did not accidentally remove) the ribbon connector, I was able to swing out the board while it was still connected. All-in-all, my milky way screen is once again clear, and took two hours, and two beers.
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