Originally Posted by stankran
Just got my pj back from optoma. Because the hdmi port wasn't working they replaced it with a new main board. When it came back the lamp was working and when I called I was told that even though it still worked it wasn't up to specs, so I replaced it with the spare and everything seems great. I found them to be very quick and efficient and I never had a problem talking with someone at customer service/tech. Also I had 1600 hours on the old lamp and was frequently running it in the bright mode (screen is 120" width and 6ft. high.) After doing research it seems many of the other projectors also do not have great lamp life and that 1600 is respectable for that model. So it turns out my experience with Optoma exceeded my expectations. And I really feel it's a great value for the dollar.
A couple of points: 1600 hours is not what I would consider at all respectable. MAYBE it's respectable FOR THIS MOEL if there is some defect with this model that makes all the bulbs blow early. Kind of like 5 mpg might be respectable for a car IF that model car has something seriously wrong so that all of them get about 5mpg.
Bulbs in many projectors around this price point (even other optomas) easily average 3000 hours. Half the average (not half the max, half the average) is not respectable.
The other thing (and the one that worries me) is that I think the prloblem is the ballasts that wear the bulb out quickly. This would explain why your bulb was below spec at only 1600 hours... it had been warn by a bad ballast.
The really bad news: If that's true, your next bulb will just suffer the same fate and you had to eat the cost of the lost life on your first bulb.
This is what really gets me... Optoma actually replaced my ballast on an earlier RMA for no apparent reason. Well now I know it's because they had bad ballasts and mimne seems to have chewed up my first bulb (at around 600 hours!) Optoma's response was to give ma $100 discount on a new bulb so essentially I PAID for their bad part chewing up their bulb
I have now to hope that they really did replace the bad ballast with a new good one but my hopes aren't high. Especially since excuses of all kinds seem to be coming from Optoma including statements that the original bad batch is the only batch out there thus even us with replaced ballasts still have bad ballasts potentially chewing up our second bulbs!