I just sent the following email to the guy I talked to in TX at the company who recently has been hired by Westinghouse to take customer service calls. He said he'd pass on my questions to the "engineer" in CA who knows how to support the product. I wrote the following email, asking that he forwards it to head office. Regardless, I will tomorrow look for an email for their corporate offices and sent it there directly. I've read over a lot of posts tonight and it really seems we are all basically cut off from any real relationship with a company that clearly has been producing substandard product.
Hello, John . . .
Thank you for trying to help me yesterday (Tuesday). I called you regarding a few continuing issues with my TX-42F430S. Please forward this to your engineer (or better yet to Westinghouse management) as I need assistance ASAP.
1. When viewing a source that is 1080i (not 1080p) the picture keeps “jumping” – looking like a small earthquake. The image just isn’t stable with an interlaced source. I’ve swapped out my HDMI cable with another and tried two different Blu-ray players and the result is still the same. I need to resolve this.
2. The LCD panel looks like it has “burn in” from program material that I’ve been watching. It isn’t permanent, since it goes away when turning off the TV and powering it on again. But, the burn in will then start to appear again after watching more television. I updated to firmware version 1.3.0 a few months ago hoping this would fix the problem – it didn’t.
3. I want to update to version 1.4.2. I DOES’T WORK! I input my serial # at the Westinghouse site … it gave me permission to download the file … BUT … there were a couple of “drop down” boxes which tried to confirm the model number and part number. The model number is correct for my TV. BUT, the part number shown on the firmware download page indicates this number: TW-51121-C042A – my television indicates a slightly different number: 51122-C042A. There is a problem here it would seem. What can I do to update the unit?
I have been a Westinghouse customer for a few years now. I have to admit that Westinghouse poorly supports its customer base. You might want to check out the manyh unhappy Westinghouse customers who have been posting to the respected AVS forum site. Here’s the URL: http://www.avsforum.com/avs-vb/showt...0#post16905200
I’d appreciate it if you would send the AVS thread (with this email) to the engineers and management at Westinghouse. A few folks at AVS have recently discovered that there is VERY WRONG information provided by Westinghouse as to how to properly flash your televisions with new firmware. The written description is clearly WRONG. It’s both extremely frustrating as a customer to a) be provided WRONG firmware update info. by the manufacturer who should show better care in providing written instructions and b) never have had the privilege of talking with anyone EVER at Westinghouse who clearly knows anything about your products. This isn’t the fault of the folks who have been contracted to answer the calls – they are, from what I understand, working for a third party company who aren’t working with Westinghouse beyond taking calls relating to very basic concerns.
Please, John, let me know what you hear from those at Westinghouse who might know what’s going on.
Thanks again for offering to forward my concerns to Westinghouse in California. I look forward to hearing from you or a Westinghouse employee soon.