Official Westinghouse TX Series ( TX-42F430S, TX-47F430S ) Owner's Thread - Page 191

Well.. I've had my tx47 TV now for a little over 2 years (got it in June '07), and the TV is acting up on me now.. *sigh* Ah well, fortunately I have a BB PSP. The thing is, there are red blotches that show up on dark images, and the more I turn down the brightness, the more red shows through and the worse it looks. Very strange.. A service tech is coming out end of the week to take a look at it. Hopefully they can't get parts for it and I can just get credit towards another set. Anyone experienced this problem before? I tried unplugging it but that doesn't help at all.

I'm sure they'll say it needs a new mainboard.. I'll let you guys know what happens with BB..

Hmm.. looks like I'm not the first to have this problem: http://www.avsforum.com/avs-vb/showt...4#post15061254

Is this a panel problem or a video processing/motherboard/etc issue? Anyone have an idea?

Thanks a bunch Carsfanatic and everyone in this thread. First attempt I just removed the power, put the usb drive in, saw the amber light and started flashing purple...so i removed the drive & power cable. turned on the tv but it didn't update

After reading a few posts here I tried it again by letting the purplish/blue light flash for ~3minutes until it goes solid blue. took out the usb, and power cable. Waited for the light to go off on the front of the tv. Put the power back on and im up to 1.30. Hopefully I wont get such bad ghosting now w/ the 360.

For future reference.
I used this firmware with my TX-42F430S. Part # TW-51122-C042A. Worked perfectly.

When I compared the file I used versus the SusanII_v1.3.0_20071026.rar the files were identical (checksums and file sizes matched up). So you should be ok to use the SusanII_v1.3.0_20071026.rar to update. However, if you want the file I used then PM me with your email and I'll send it.

Lester

Well, Geeksquad guy came by today, and diagnosed it as a bad mainboard or possibly the panel. He said he would place an order for a mainboard, and will be back in a couple weeks to install it. I guess now we'll see if they can get the parts. If they don't get the part in for a couple weeks, I'll ask to have it replaced/credit towards a new tv.

Has anyone recently tried to get their set fixed by a BB psp? Were they able to get parts? TIA..

Hi Mikeoz

My 47 inch broke down on 9/3/09 I got an amber light but it wouldnt turn on. The W logo came up but it would promptly shut back off. Geek Squad came a few days later diagnosed it as a bad powersupply and ordered that part as well as the main board as well. It took about three weeks to get the pieces in and they ordered the wrong main board. The powersupply did not fix the problem. I asked our tech who was a nice guy to try and push to get an RMA confimation number. luckily he hooked my up and I picked up a new TV at best buy. Going Westinghouse for TV was the biggest Tech mistake I ever made. I picked up a 47LH90 and am pretty happy with it.

I was lucky too because I paid 1399 for my TV when I bought it and then I got $200 with the price back guarantee. So 1199 total at the end of day. Well they credited me 1399 plus tax back so I only paid $100 for my new tv plus tax and the service plan. I got really lucky.

Thanks for the info Leviathin! The geeksquad guy was actually quite nice, and called me back later the same day to schedule an install date a little over a week from today. Fortunately, my tv is not completely dead, so I'm not w/o a tv, so I can afford to be a little more patient than you. Just so I understand you correctly.. you got an actual return confirmation number (RMA), so you simply went in as if you were returning the tv? That's really sweet! It seems for many people they are instead giving them the option of replacing it with a "similar model" (the insignia), but seems like you lucked out! Congrats!

In case I get in a similar situation (I'll give them a good month to fix it), how did you go about getting an RMA vs. simply them trying to give you a replacement set?

Hi Mike Sorry for the late reply this thread got buried! I believe what happens is they give you a return authorization number. Then you bring it to the store and then when I was at the service desk I said I wanted to upgrade and pay the difference. they said that it was ok and to go back to the Magnolia section to get the trade in value of my TV and pick out a new one.

Like I said I got really lucky when I went in because the Magnolia people either didnt know their policy or didnt care and I got more back than I probably should have. Though I just considered it compensation for the time I had to take off of work.

Helllo,

I recently purchased the TX-47F430S TV, I have it hooked up to Comcast Cable, and I'm not getting any channels. I have it set to Cable and did an Autoscan. Any ideas?

Thanks!

Well, the geeksquad guy came today and the TV looks to be fixed. The new mainboard looks to have fixed the red blotches I was seeing, so no "upgrade" for me.. :P Ah well, nice to have the TV fixed. The firmware version now shows up as 5112_1.4.0. Either way, I'm pretty pleased how they handled the situation. They were on time, got the part in on time, and fixed the tv in just over 2 weeks.

I wonder if the HDMI syncing is any better with this TV.. I had the 1.1.0 firmware before, and notice a few small differences here and there in the menu system and now get the "Syncing" message when selecting an HDMI input..

Well, after 2 years, my 42" died. Getting no picture on any input. Guy came out and said they would order a new board and we would have it in 7-10 days. 2 and a half weeks later and we still hadn't heard anything. Called up best Buy and they said the part is nowhere to be found. Nice of them to let us know...wonder how long it would have been if I didn't contact them first. Anywho, long story short, they gave me a confirmation number and I'm going tonight to bring the old set back and get a brand new set. they better not try to jerk me around and give me some crappy Insignia or something.

**UPDATE**

Ended up getting store credit in the amount I originally paid for the TV, about $1000, and ended up getting a nice new 40" Samsung UN40B6000. Thing is sick. Good riddance to Westinghouse I'm afraid, not going to be purchasing anything from them again.

That's cool, i'm thinking about giving best buy a call myself. I have the tx-47 and i keep having problems when trying to switch hdmi inputs. I keep having to hold down the power button until the big "W" comes up, big pain in the behind I started using my xbox 360 with the vga cable just to not have to deal with it so much. I also have some image retention in the top right corner of the screen, didn't think lcd's had this problem but I guess it's just westinghouse lol. So glad I bought the 4 year protection plan. Now just have to see what happens.

Sooo, I'm quite new to this thread. Been reading page after page and I was hoping someone might have a moment to reply if they have any knowledge of my issue. Have a TX-47F43OS that I bought over two years ago. All of the HDMI ports are not responding. Tried new HDMI cables and devices, but the LCD will not display anything via HDMI. Could a possible firmware update help w/ this? If so, how do I go about applying the update, and doing a full "reset" on the LCD?

Any help is much apprciated.

I started experiencing the same exact problem. Westinghouse (whoever they actually are) said it is a HDMI handshake issue. They said they have no resolution to the issue. The rep said i should use the Component inputs. I said what if i have more than two? She said sorry - that's it! You would think that they would have a fix for this problem since the TV has been out for a while. Fortunately, i have an extended warranty through Costco. Having read much negative feedback about Westinghouse TVs, i plan on pressing Costco for a replacement or credit. Good luck with finding a solution to your problem.

Yes... I am also having this problem, but its not the 1st persistent image Ive noticed on this TV. I noticed the 1st one when after leaving the TV on a "Radio" channel which had some static text on it for a long time (a couple of days) , the static text became persistent. After a while, that persistent image faded away all by itself. Then I noticed the "No Signal" box persistent image. IMO this image is mainly due to the fact that the Firmware Developers who wrote the code, for my TX42, are basically idiots (I do computer programming for a living so Im an expert on this topic). All they needed to do was to design the code, so that the "No Signal"/"Detecting" box moves around on the screen randomly instead of always appearing in the same spot. My guess is that some idiotic jackass on their software development team thought "LCDs dont suffer from Burn in problems so we dont need to take that into consideration". OR... worse... they KNEW about the burn in issue, and did it on purpose so people would waste money buying parts from them to fix the issue. Since Ive had no other major problems with the set, Im reluctant to upgrade the firmware from 1.2.0 (If it aint broken, dont fix it)

BTW Ive had my set for 2+ years.

I ahve had the 42 inch for couple of years now and had been using the TV speakers until now.

I recently decided to connect a AV receiver to the optical output of the TV to get the sound but am only getting the left channel from the TV for some reason. The TV is connected as a 2nd TV to my dish network 622 DVR. Any idea what could be going on?

Another problem recently came up where when i power down the TV, the sound output continues to come. Is there a setting that can be used to remove this? I know there is a 'Audio only' setting but that shouldn't effect powering down the TV?

Not sure why you are taking the output of the TV and sending it to your receiver. When I hooked up my AV receiver to my TV I put the output for all of my sources (Cable/XBox/Blu Ray) directly into the receiver, and just ran the HDMI output of the receiver to the TV for Video Only.

Luca is right you want to run individual sources to your receiver. 99% of TV's will only output 5.1 via optical if your watching the built in OTA unfortunately for the westy's even watching the OTA you only get stereo from optical. If you have other sources going to your TV(all TV's not just westy) and use the optical out from your TV to your receiver you will still only get stereo even if your source if giving 5.1 to the TV.

I have most of the sources connected thru the AVR, but the TV is set as a 2nd TV on the dishnetwork DVR so it gets the signal thru the coax.

I fixed it by putting a black and a white picture on my xbox 360 cycling in slide show. It took about 2 weeks each night and it was gone. Now it's back I have to do it again.

Put the menus as transparent as possible, level 0. Its caused by the tv never really turning off in standby.

The problem is i am not even getting stereo out of the TV. Sounds like only the left channel is comming thru.

I use a Logitech Harmony Xbox 360 Remote with my TX42 and have had this problem for a while. When I run an activity with the remote such as the Xbox or Watch a DVD it has a really hard time getting to the correct input. In fact I've spent so much time going back to the help menu on the remote... "Is the Input set to Digital?" "Is the Input set to HDMI 4?" that the white NO INPUT SIGNAL box is now burned into my picture.

I've tried a couple of things from changing the timing on the remote for TV signals to turning automatic input switching off on the TV and trying to have the Remote never turn the TV off and not send input change signals for the Xbox & DVD so that the automatic input switch would just pick up on it. Nothing has really worked. Does anyone have any suggestions on the best way to configure a Harmony with the TX series?

Also, is there a way I can find the model number of my TV through the menu? I'd like to check on firmware updates and things but it's directly behind where the TV is mounted and I'd rather not have to take it down.

Lastly, a blue line seems to always develop along the bottom of my screen. It will stay there until I remove the power from the wall and then it'll be gone but come back later with regular use. Any ideas?

Many thanks.

So I just rescued one of these LCD's (TX-47F430S) from the trash - had a friend that had it, and it would show the Westinghouse W logo, but not turn on. He said I could have it, and if I couldn't get it fixed it was my responsibility to trash it. Figured it was a bad mainboard, but figured I'd try flashing it just to see what happened. Lo and behold, the flash took, and it came right up.

Now I'm wondering (after trying to search 190+ pages) what the consensus is on the best firmware for this display is. I used the latest from the Westinghouse website, but wanted to check and see if that's the one I should be using, or if there is a different version that is decidedly better (i know how things can get broken in new firmware releases for pretty much anything).

1.3.0 is the best it solved the ghost imaging. If you are using the most current I think 1.6.3 try a 1080i/p source it will cut in an out on you and will be unwatchable. If your 1080 sources work then maybe yours is fine. I would not flash the firmware at all if everything works. Only flash firmware if there is something wrong/you wish to fix with the new firmware.

Well, I don't have any 1080 sources at this time except for OTA channels (and I haven't set up my antenna yet, so just using cable TV). Other than that, it appears to work fine via component inputs from my Xbox (original) and DVD player.

Also, I noticed that the backlight seems to lighten the image on either side of the screen - any chance there is a firmware fix for that, or is that just the nature of this panel?

I notice that on mine but only when the screen is totally black. When there is any image at all(even a black sceen) there seems to be no backlight bleed through on the edges.

long time viewer, first time poster.....

my 47tx was purchased brand new from best buy in june of 07. got the 4 year protection plan on it (and glad i did).

had the usual hdmi drops, issues when the source switched from hd to sd and vice versa. the right half of the screen in green. vertical green stripe on the right side of the display in hd. missing vertical column of pixels on the left side in hd. does not handle the wii in widescreen.

had the geek squad come out, they said the lcd panel would need to be replaced. part was suppose to come in last monday, oct. 19. still back order until the 30th (supposedly). but they consumer relations department called me to offer me a swap-out since the repair could not be done in a timely manner.

so the comparable model they offered was the lg 47lh40. heard good things, except for the audio sync, but i am hoping the new firmware will address this. if not, they i may swap it for a plasma.

but best buy is accommodating. milk it if you have it (the protection plan).

I have read dozens of posts and haven't seen my issue yet. HELP! My 18 month old 42 inch West has no audio. I fixed this recently with a reboot of the cable box but that doesnt work anymore. I actually have a 15 inch tv parked behind my Westy for audio. Both are receiving output from the same cable box so I KNOW it's the Westy audio that is the issue. Currently using HDMI but also used component cables. No difference. West has firmware 1.3 installed.

If you use a direct cable in, do you have audio? If so, then it would appear to be an issue with the audio input. Maybe a firmware update would fix.

I did try direct input from cable without the cablebox and I got nothing. I've tried all the HDMI inputs,component audio input and coaxial input. Nothing. I've been reading the new firmware is a disaster on here so I really don't want to do that. Could it be a fried audio board? If so where do I get one?

Hello, I have owned the TX47 for 2 years now...just this past summer i got my first problem..i noticed the image retention issue, mostly my fault, I left my TV on for 1 month while on vacation. and now i have ghost HDMI input box on top right corner.(faint)

I am running 2007 June 26 5121 1.3.0. I hope to fix the image retention problem and then sell the TV.

I'm a cheap budget person. This has been the perfect tv for me. I am moving on to the Vizio 55 LED LCD.

Question...
Anyone know the differences between 2007 June 26 1.3.0 and 2007 October 26 1.3.0 firmware?