In a earlier report I mentioned I had a smudge on screen so I called for service and Samsung sent out a tech last Friday. The side access ports made it easy for him to reach in, and he quickly cleaned the lense which was the problem. He also went through some service screens but I couldn't tell what he was doing and he wasn't explaining.
He looked over the screen very carefully and he found another spot which was fairly small but couldn't be cleaned; I had seen it as well, but hadn't reported it. His conclusion that it was a small crack in the internal screen material. He said that the screen would have to be replaced or replace the set; which was what he said he was going to recommend. He went to great pains to explain how difficult it is to replace the screen, and asked what I wanted to do. In truth; after his explanation I was a little worried about the screen replacement, but I'm also worried about replacing the set as well.
The reason has to do with the bowing issue. I haven't said anything about it yet, but in my earlier post I also mentioned I had about a 1/4" bowing at the bottom, and after sitting for 2 weeks in my living room the case seems to have settled somewhat, and now it's only 1/8" bowed, so I didn't even ask the tech to do anything about it, and I'm concerned that a replacement set my have a worse bowing issue.
So the crack is the real issue and I'm really not sure what to do but I'm concerned that over time the crack might increase and become a real problem. For now if you're more than 6 feet away you can't see it, much closer than the nearest sitting position.
I'd like to here anyone's opinion.
Side note. I think I may have also mentioned earlier that I thought reds seemed a little off, but after some more time on the blub the reds seem more true than before. Is this a normal occurence with new blubs, or am I just getting used to the colors?
By the way, I'm blown away with HD DVD on this set and my wife watchs an episode of Planet Earth almost every night for two weeks straight. I also must say that SD DVD looks better than I had hoped for, and that HD on Directv is impressive (except for motion artifacts). SD on Directv doesn't seem as good as my Hitachi CRT RPTV that this tv replaced; I'm not sure if different settings would help.
I see that boomer8800 is pleased with his calibration, that's something I'm still trying to decide on.. I'll report back when I hear something from Samsung.