Originally Posted by Sarcoptic
I have tried calling 800-364-6928 for the last 4 days and am getting a busy signal everytime. Does anyone happen to have another number I can try? Thanks!
Tell me about it. I tried to cancel an order I had JUST Placed and I get this crappy automated reply and nothing is ever done. Then the movies get shipped and I have been trying to call the 800 number, but it is always busy.
On the one hand, the response was fast. On the other, there is no way to contact anyone to change or cancel an order - even if it was just minutes later.
I followed the FAQ and emailed them exactly as was written. I had ordered the same HD-DVD and a few others...now I am going to get duplicates.