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2007 Samsung HL-Txx76 Owner's Thread - Page 61

post #1801 of 1965
Hello:
We are having the exact, identical problem as explained above post. If anyone has any ideas of things to try, please let us know. Thanks.
post #1802 of 1965
Quote:
Originally Posted by nicksgem10s View Post
Hello,

I am hoping someone has a solution for the problem I am having with my dad's 5076S.

He loves the tv and so do I. I bought it for him in September 2007.

Just recently he went to turn it on and the display never came on and it started blinking the far right (lamp) indicator light.

I read the manual and there is no explanation for the far right indicator light only.

It blinks for a couple minutes then the set powers down. No audio/no video.

I ordered a genuine replacement bulb and just installed it tonight.

It is doing the same thing so it looks like the bulb is not the issue.

Can anyone give me a clue what it might be? I would really appreciate any advice you can provide.

This has been a great set and I hope it will continue to be once this gets figured out.

Please help!

Thanks for your time,

Nick
My 5676 just started doing this same thing tonight after pulling workhorse TV duty in our house for around 4 years now. Never a hiccup before this.

I'm considering what I should do. It's not three blinking lights like the manual says you would get if it were just the lamp. I'm torn between ordering a new lamp, waiting for it to come in, maybe or maybe not fix the problem or just saying the heck with it and getting a new TV.

Don't want to buy a new TV right now, but I also don't want 1-2 weeks of waiting and frustration only to have the lamp not fix the issue.

post #1803 of 1965
nicksgem10s & LattimerII: since the 3 of us are having the same problem, just thought that I'd let you know what I've tried so far.

A lot of what I found on the web related to this problem was related to the power supply and the capacitors going bad. So, I removed the power supply board and examined the caps, but they are all good. Not sure what to try next. If anyone has any suggestions, let me know. Thanks
post #1804 of 1965
Quote:
Originally Posted by cmsst99 View Post

nicksgem10s & LattimerII: since the 3 of us are having the same problem, just thought that I'd let you know what I've tried so far.

A lot of what I found on the web related to this problem was related to the power supply and the capacitors going bad. So, I removed the power supply board and examined the caps, but they are all good. Not sure what to try next. If anyone has any suggestions, let me know. Thanks

I posted on another board and received these two replies. I did order a lamp, and I'm waiting for it to come in. I'll try a few things once that gets here. Anyway, on to the other board's suggestions.


1.
"There is a little roller switch that is right behind the panel you remove to replace the lamp.
The plastic warps a bit, and the switch thinks the panel is removed, and turns off the lamp.

I have replaced lamp once, and fixed this switch once, and it keeps on going so far.
My fix was to make the roller switch "fatter" with a small piece of duct tape. Has been
working for a year now.

I found this info online somewhere with a lot of googling. Good luck."


2.
"You might also want to look into the color wheel. Mine did the same thing.... lamp ended up fine but had to replace the color wheel."
post #1805 of 1965
Quote:
Originally Posted by LattimerII View Post

I posted on another board and received these two replies. I did order a lamp, and I'm waiting for it to come in. I'll try a few things once that gets here. Anyway, on to the other board's suggestions.


1.
"There is a little roller switch that is right behind the panel you remove to replace the lamp.
The plastic warps a bit, and the switch thinks the panel is removed, and turns off the lamp.

I have replaced lamp once, and fixed this switch once, and it keeps on going so far.
My fix was to make the roller switch "fatter" with a small piece of duct tape. Has been
working for a year now.

I found this info online somewhere with a lot of googling. Good luck."


2.
"You might also want to look into the color wheel. Mine did the same thing.... lamp ended up fine but had to replace the color wheel."

Thanks for the info!! I'll look into those things and let you know if anything else comes up.
post #1806 of 1965
Well, replacing the lamp seems to have fixed my issues. Odd that it had the symptoms that it did instead of blinking 3 LEDs like the manual states it should, but regardless it's working now.
post #1807 of 1965
Quote:
Originally Posted by LattimerII View Post

Well, replacing the lamp seems to have fixed my issues. Odd that it had the symptoms that it did instead of blinking 3 LEDs like the manual states it should, but regardless it's working now.

Glad to hear that. Keep us posted as to how it holds up. Does the pic quality look the same as it did before or does it look like a whole new display?
post #1808 of 1965
Quote:
Originally Posted by jeff1967 View Post

Glad to hear that. Keep us posted as to how it holds up. Does the pic quality look the same as it did before or does it look like a whole new display?

MAYBE a little brighter?? I don't know. After not watching it for a week, it's hard to say. Seems to be same picture quality just maybe a tad brighter. Of course pic quality was always good anyway.
post #1809 of 1965
Thread Starter 
Well, I havent looked at this thread in I dont know how long... Unfortunately I'm back to report that my HL-T6176S has developed seven white dots in the upper right corner of the screen. I did the basic research on the white dot phenomenon, and the DMD chip failure, and the way that Samsung is trying to stiff as many owners on the repairs as possible.

Thru several calls to the corporate "customer service" number, and a candid chat with the local approved service center, I have determined a few useful facts, forgive me if this is redundant:

1. Samsungs Tier 1 service reps are soley there to get you to go away and go pay for your repair yourself. They will say nearly anything and deny just about everything to this end.

2. According to tech center, white pixel dots are the DMD chip, period, no matter how much the call center denies it.

3. The DMD chip costs just about $200 from samsung, but they wont sell direct to you the consumer, or at least thats their line.

4. There seems to be a magic number of complaints per specific model (size and series) of tv which will trigger Samsung to be willing to recognize your tv as being flawed. The costs on repairs of HL-Ses are already covered, and certain sizes fo HL-T have hit the threshold. In my particular case, I have found that the trigger number for the 6176 has not yet been hit.

I would recommend owners facing the white dots issues to call the 1-800 number for Samsung tech support and not be dissuaded. Eventually the trigger number will be hit, but the sooner the better. There is no reason why $2500 tvs should be failing at 3 yrs old.
I am quite disappointed in both the durability of the technology and the quality of Samsungs customer service on the issue.

That aside, i still love the TV
post #1810 of 1965
Quote:
Originally Posted by mantraxl View Post
Well, I havent looked at this thread in I dont know how long... Unfortunately I'm back to report that my HL-T6176S has developed seven white dots in the upper right corner of the screen. I did the basic research on the white dot phenomenon, and the DMD chip failure, and the way that Samsung is trying to stiff as many owners on the repairs as possible.

Thru several calls to the corporate "customer service" number, and a candid chat with the local approved service center, I have determined a few useful facts, forgive me if this is redundant:

1. Samsungs Tier 1 service reps are soley there to get you to go away and go pay for your repair yourself. They will say nearly anything and deny just about everything to this end.

2. According to tech center, white pixel dots are the DMD chip, period, no matter how much the call center denies it.

3. The DMD chip costs just about $200 from samsung, but they wont sell direct to you the consumer, or at least thats their line.

4. There seems to be a magic number of complaints per specific model (size and series) of tv which will trigger Samsung to be willing to recognize your tv as being flawed. The costs on repairs of HL-Ses are already covered, and certain sizes fo HL-T have hit the threshold. In my particular case, I have found that the trigger number for the 6176 has not yet been hit.

I would recommend owners facing the white dots issues to call the 1-800 number for Samsung tech support and not be dissuaded. Eventually the trigger number will be hit, but the sooner the better. There is no reason why $2500 tvs should be failing at 3 yrs old.
I am quite disappointed in both the durability of the technology and the quality of Samsungs customer service on the issue.

That aside, i still love the TV
Hello!
My HLT 6176S developed it's first white dot last night. I called 1800 number and was told that it would not be covered. I have a extended warranty, that expires in 6/2011.

I am going to call them and get a ticket number for this, and then write a letter.

Funny thing is that the email I sent to Samsung, when replied, they implied that it would be covered under warranty.

I paid $2000 for the TV, in July 2007. I was expecting it to last at least 5 to 6 years!

Anyone have luck getting the 6176S repaired at Samsun's expense?
post #1811 of 1965
Display DOES NOT come on and blinking the far right (lamp) indicator LED
It blinks for a couple minutes then the set powers down. No audio/no video.


This is last ditch attempt to see if anyone has any other suggestions for repairing problem with our HLT5076SX. Problem is described above.

We can see that the lamp lights up, but still no picture. That makes me think it is something downstream of lamp -- maybe light engine or digital board? Any ideas?
post #1812 of 1965
I also have a HL-T6176S and I just found our first white dot tonight. Bought TV June '07. I guess I need to call Samsung.
post #1813 of 1965
Quote:
Originally Posted by JRabDawg View Post

I also have a HL-T6176S and I just found our first white dot tonight. Bought TV June '07. I guess I need to call Samsung.

For about 2-3 weeks we had a mysterious green dot appear at the extreme right side of the screen (about half way up). I was thinking this was a "stuck" pixel, but not sure. It was not in a critical spot at all. But then it suddenly disappeared. Not sure what to make of it. Otherwise everything looking excellent. I will be interested to hear what Sam has to say about it though.
post #1814 of 1965
Hey guys, been reading these forums for awhile now. I have a HL-T6176SX/XAA, version - PH01. My screen is FILLED with Black and White dots. I cannot even make out a picture it is so bad. This started several months ago and I have just not been able to deal with it until now. Thanks to Christmas I have some extra money and would like to !finally! fix this. Other threads within this forum deal with this issue and have narrowed it down to a faulty DLP chip (the one with all the micro-mirrors on it). I'm wondering if anyone knows if this is also the faulty component on these TV's. I don't really have the $200 to throw away replacing a good part. I'll see if I can take some pictures of it tonight so it can be compared to others. I would LOVE to get this TV fixed asap, I'm sick of looking at my little 19" TV sitting in-front of my awesome 61" one.
post #1815 of 1965
Ok, so I just posted before I left work and have come home, taken some pictures and am putting them up now. These pics are taken with good camera and are perfectly clear. They show my TV with the Playstation3 background main menu up. The first one shows it with the GTA3 background loaded for some color, the others without the background. As you can see the TV is kept in a corner with TONS of ventaltion and its kept inside with nominal (if not cooler than nominal) temperatures year round. Anywhoo, here's the pics.

ahh, have to post more before it will let me post link....still a newbie...
post #1816 of 1965
OK, here we go.

http://www.flickr.com/photos/57846085@N03/

Go there, if you look closely you will see the white *and* the black dots. One of the pics has a white line running side to side, this is part of the graphic that is currently on the screen, it looks like its made up of the white dots, but is actually broken up so much by the black dots that it appears to be a defect in the picture. Also notice how the normal viewing area of the screen (I dont have HD cable) is much more infected by the dots than the two strips on the outer edges that only get used for HD video display.
post #1817 of 1965
Quote:
Originally Posted by ForceBwU19 View Post

OK, here we go.

http://www.flickr.com/photos/57846085@N03/

Go there, if you look closely you will see the white *and* the black dots. One of the pics has a white line running side to side, this is part of the graphic that is currently on the screen, it looks like its made up of the white dots, but is actually broken up so much by the black dots that it appears to be a defect in the picture. Also notice how the normal viewing area of the screen (I dont have HD cable) is much more infected by the dots than the two strips on the outer edges that only get used for HD video display.

Wow! That's rough! I've never seen anything like that. I'm sorry to say I have no idea. Anyone else?
post #1818 of 1965
Was afraid of that. I really hope I don't have to pay someone to come out and look at it. I think I'd rather try the DLP chip first. I have some posts in other threads dealing with the white dot issue. We'll see what they say. Also remember that this is a advanced stage, my TV has had this issue for several months now. Progressively getting worse all the time.
post #1819 of 1965
Do other sources/inputs have the same problem? Mine looked similar when using the Apple TV but I don't know what it is yet since I moved it to my other TV where it works just fine.
post #1820 of 1965
Yeah, all sources, all channels. When it first started it was just a few white dots here and there. Then progressively got worse until it was to this point.
post #1821 of 1965
Quote:
Originally Posted by JRabDawg View Post

I also have a HL-T6176S and I just found our first white dot tonight. Bought TV June '07. I guess I need to call Samsung.

Any luck?
post #1822 of 1965
I'm having the same issue with my samsung hl-6176s. I called samsung with no luck. They won't replace the dmd chip and the local repair said that the parts and labor would come out to $525. At this point I'm up to 20 white dots and it started 6 days ago. If anyone comes up with a solution, please post. Hopefully repeated calls to samsung may cause them to replace as they should.
post #1823 of 1965
FWIW - My co-worker purchased a Sony Rear Projection TV about 5 years ago which worked fine up until a few weeks ago where a green "blob" appeared on his set. Turns out there was a class action suit against Sony for this issue and the settlement was to replace them with a brand new set. He had the choice for a new LED LCD, but opted to go the other route of returning it to Costco (even after 5 yrs) for a full refund. Either way, he was going to be getting a new set and not have to live with issue. Anyway, my point is that I wonder if there are enough Samsung owners out there with the same issue(s) to warrant a class action law suit(?).
post #1824 of 1965
Quote:
Originally Posted by sksahai View Post

Hello!
My HLT 6176S developed it's first white dot last night. I called 1800 number and was told that it would not be covered. I have a extended warranty, that expires in 6/2011.

I am going to call them and get a ticket number for this, and then write a letter.

Funny thing is that the email I sent to Samsung, when replied, they implied that it would be covered under warranty.

I paid $2000 for the TV, in July 2007. I was expecting it to last at least 5 to 6 years!

Anyone have luck getting the 6176S repaired at Samsun's expense?

Update:

I wrote my letter, after getting the third dot to the President of Samsung Electronics USA. I got a call on monday from them, saying that they would fix it . I have also talked to the local service center to schedule the fix, but their appears to be a nation wide shortage of the chips . They have placed the order for my part/DMD chip, and will let me know when it comes in (hopefully in the next couple of weeks).

Thanks to everyone for posting.
I believe the key was a polite, but firm letter expressing my dissapointment in that certain product lines were covered, but not others, and all with the same issue. I did not threaten to sue or file a class action or anything like that, just that I was dissapointed and frustrated.
post #1825 of 1965
I just got off the phone with Samsung for 'white dot' issue that my model HL-T5076S was not on their 'list' of models approved for free service repair of the DMD chip 4719-001981.
My argument was that same chip in similar models that WERE apparently covered should mean that my model should also be covered. After reaching an 'Executive Care Specialist' they capitulated and hopefully soon i will have a certified tech out to verify my problem is indeed a white dot problem, and if so, they will repair free of charge. My unit was built in 09/2007.
post #1826 of 1965
So I called the Executive Customer Relations directly at 800-522-7341 and told them that I have white dots. They issued a ticket and a day later I got a call from a local repair shop. The local repair shop said my HLT6176 was out of warranty and they will charge to fix it. I called ECR back and told them the repair company won't fix it unless they extend the warranty in the paperwork. Samsung issued a new ticket and the local repair shop said I am good to go. They ordered the DLP chip which is on back order and should be in within a week and they will call to schedule repair when it comes in. Still keeping my fingers crossed. I never had to complain or argue with the ECR folks, it was strangely easy.
post #1827 of 1965
Ok. So after SEVERAL (3-5) attempts at the 1-800-samsung customer service phone number (being escalated to an "executive rep" each time) and 1 or 2 attempts at the web chat on their website and trying different ways of asking/pleading I finally tried the "Samsung Executive customer service" phone number (1-800-522-7341). Not ten minutes into the call and the rep had agreed for a one time repair for the white dot issue on my HLT6176SX/XAA with me only having to pay "diagnosis" for the repair. A service ticket was made and e-mailed to me. I called the repair shop the same day, they were able to find the repair ticket and the "diagnosis" was completed over the phone!! For no charge!! Parts are ordered, and my set should be repaired by the end of next week! Sweet, Samsung finally stepped up and did the right thing. I asked the Rep what the difference between the normal customer service phone line and this one was and she basically said that they are able to authorize more than the other customer service lines. I HIGHLY recommend anyone having problems to call this number.
I'll update as things progress, but the outlook is good.

*crosses fingers, knocks on wood, rubs rabbit foot*
post #1828 of 1965
The part came in and repair is scheduled for tomorrow!!!
post #1829 of 1965
FIXED!!!

The tech came out and changed out the DLP Chip. It looked like a CPU chip but had a 16x9 mirror the size of a finger nail on the top side. It took him about 30mins or so from start to finish. All the dots (50+ this morning) are gone! The TV looks brand new again now after 3.5+ years and ~3000 hours.

I totally recommend anyone with this issue to call the number I recommended above.

Cost: $0.00
post #1830 of 1965
I am glad they stood buy it. I like this tv alot even with its little flaws. I try not to use it to much, just for movies and ps3.
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