Originally Posted by tdineen
I just received my HLT-5676s as a replacement for a S-5687W with pincushioning. This one doesn't have pincushion, but it does have the smiley-face that I've read about here. Also, when I first got the tv, the screen was pretty significantly tilted from the left to the right (>1/4" difference between the left and the middle). However, after moving the tv around a bit, the tilt has diminished somewhat.
Unfortunately, the "smiley-face" issue where any lines across the screen turn up about 4" from the sides of the tv is very noticeable and pretty annoying. Does this effect also diminish with time? Or can it be fixed with the screw installation that Muffdiever was talking about? I'd like to know what I'm talking about before I speak with customer service.
Glad your'e on here with the problem. To everyone else, the bowing issue is the "Smiley issue".
Just to explain things a little better. Pincushion is where horizontal lines across the screen bend inwards toward the middle of the screen. Barreling is where the horizontal lines bend towards the tops and bottoms of the screen. People refer to both issues as bowing, and people refer to the smiley face issue as bowing and/or barreling. I know...confusing.
As for your quote above, yes it is annoying and at this time I have not purchased the TV again, but I will soon enough. I do not know if this effects the diminish time. What do you exactly mean by "diminish"?
The smiley face, according to tier 2 tech, can be resolved by the extra screw. When you call samsung ask for tier 2 right away b/c you have questions about the internals of the TV. Then explain to tier 2 about the problem you have with the bowing, barrel effect and smiley face, so they get the picture of what your talking about. Explain to them all the people who have had problems and make up a story that you have bought 2 of these tv's already that you've had to send back.
This will ensure that they will try and fix it. He then will explain they do have a fix for it and they will hopefully send someone out that knows what they are doing. Please bring up the extra screw to them that you've heard about, and if they do not know what you are talking about get someone else on the phone.
Please let us know if they come and fix the issue. It will help me make the choice of getting it again, and will help others on the ropes as well.