Originally Posted by gatorstrat
Thanks for all your answers to where to buy the Pioneer 6010, and covering the brightness issues. I don't think the brightness or humming sounds will be a problem for me. I just want the TV with the best picture. I will say my Samsung DLP makes alot of noise anyway, and it doesn't bother me unless the TV is muted.
I got online and checked out all the authorized distributors and found some pretty good deals in compared to the retail stores. However, what is the advantage of going to a retailer or buying it online from an authorized dealer? They both have one year Manufacturor warantees. Most of these online dealers offer an 3 or 5 yr. extended warantee as well. I just don't see the advantage of buying it retail. There is also some discrepancy between the prices of these online dealers. Anyone get their TV's online and have any recommendations?
The problem with buying online (from forum sponsor or not) is that if you get a defective TV you are on your own and pretty much at the mercy of a 3rd party Pioneer service center. Yes you've got a warranty, maybe even an extended warranty, but the key is that whether or not the TV is considered "defective" will be determined by a third party service tech.
So a possible scenario is: You buy online and save a good deal of money. The TV is delivered, you fire it up, and instead of a pristine picture you've got 6 stuck pixels or it buzzes loudly or the screen looks dirty and streaked. You call your online dealer and they say call Pioneer. You call Pioneer and they tell you to call a local authorized tech. You finally call the tech and he tells you he can maybe come and look at it late next week. So you wait 10 days, you take a morning or afternoon off work and wait for the tech. The tech comes and looks at your 6 stuck pixels or your buzzing or your streaks and says that's perfectly normal, not defective, and nothing he can do. So now your stuck with a TV that you spent several thousand dollars on and that you consider defective and Pioneer considers normal. You have no recourse except to continue fighting Pioneer or live with it. So you sit for the next couple of years staring at the stuck pixels, listening to the hum, or peering through the streaks until you've saved up enough to roll the dice and play the plasma lotto again.
If you buy from a local retailer with a return or exchange policy you're most likely going to pay more than from an online dealer. But if your plasma is defective (by your own judgement, not Pioneer's) you bring it back and exchange it, or get your money back and move on to a different model.
In all fairness the majority of the people who order online have no problems and are happy with the product they receive and the service of the dealer. Odds are probably 90% that you'll get a perfect plasma and be happy with the service and the money you saved. I had the same attitude as you when I ordered online- hey, it's got a manufacturer's warranty how can I go wrong. I'm usually lucky enough to be in that 90%. But this time I wasn't and now I'm wasting a lot of time, energy, and frustration trying to fix the situation. If I had bought from a local BB I would have already exchanged the TV and would be sitting and enjoying it instead of stressing and worrying over the whole thing.
This post isn't meant to knock forum sponsors or buying online, it's just a reflection of my particular experience buying online. Just weigh the savings against the risk and make an informed decision. Good luck.