Originally Posted by genfuyung
im gonna order the matrix trillogy from them. are they notorious for loose discs?
I don't think it's the retailer that is gonna be as responsible for loose discs as it is the packaging and how much it's thrown around during the delivery process. There are certain packaging types that I've never had much luck with from any retailer (online or B&M). The old Fox digipacks almost always had loose discs. The double sided plastic trays from WB constantly had them. And then there is that horrible packaging where the hubs are in the insides of the plastic case.
My only concern with DDD is that given how long it takes to receive discs, the return/re-order process would just be horriffic... if you end up getting a scratched disc, I could see it being a month between initial order and second copy. Amazon will have a replacement to you within 1-2 days, which I love. I just hold onto my first copy in case there are some different loose discs in the 2nd set, then I can just mix and match to build a good set. It beats standing at the Best Buy customer service counter and going through 3 different sets to build a good one.
I've been lucky during the last two 20% off sales I participated in - no loose discs. I even got that Buffy complete series set and all discs were fine (although, with that packaging, it would be hard for them to be loose).