Originally Posted by dbburns
I just this past April returned my launch week console that I bought from costco.com, no questions asked whatsoever. They even refund the shipping cost, which I thought was the extra mile.
Now it could be that things purchased BEFORE the new policy went into effect are still covered by the old policy, but when I called the Costco.com phone number to ask about returning it, he didn't ask me how long ago I purchased it. He just said take it to the store for full refund.
Once again: Costco's return policy is NOT limited to 90 days on Xbox 360's. I repeat, NOT LIMITED. Regardless of what other rumors you hear. Not sure where the confusion is on this, their policy is very clear. But don't take my word for it. Go to the web site, look at a 360. It says:Costco.com products can be returned to any of our more than 400 Costco warehouses worldwide.
Now go to a TV or computer (No, they do not consider the 360 a computer)
It says:Costco.com products can be returned to any of our more than 400 Costco warehouses worldwide.
THE RETURN POLICY FOR TELEVISIONS, PROJECTORS, COMPUTERS, CAMERAS, CAMCORDERS, IPODS / MP3S, AND CELLULAR PHONES IS 90 DAYS FROM DATE OF PURCHASE
See the difference? It's in plain English. Notice how it does not
say all electronics. Video games, DVD players, audio equipment, etc etc still have the great return policy. Ok rant over. Sorry for being this way, but they drove me to it!!!