Originally Posted by heatwave3
The form you referenced can only be mailed in....correct? I found no mechanism for submitting the form on-line. It can only be downloaded, filled in and then mailed in with a copy of the receipt and UPC code from the box. Did you complete these steps as well or did you file the form on-line somehow?
No I did everything online. Within minutes of submitting all the info I was updating my receiver. Click on this link and enter the requested information: 'purchase date', 'model number', 'mac address', serial number' then click the "submit" button on the same page. You can get the mac address and serial number off the box so you don't have to take the unit out of the rack.http://www.usa.denon.com/upgrade/upgrade.asp
At some point you will need the 'upgrade id' but I forgot which step it is needed. Just have it handy when you are asked for it.
After I did all that, I just followed the "Feature Upgrade Instructions" found on this page and I was done:http://www.usa.denon.com/1766.asp?mo...mageField.y=11
NOTE: I was never informed by email that anything went through OK or got any official notices or any of that. I think once you 'submit' the online form, you should be able to go forward with the upgrade..
ANOTHER NOTE: If/when you are able to install the feature pack, it goes really slooooow! There were times when I thought it stopped or locked up or something but all of a sudden it would start downloading again (I have DSL). Took better part of an hour to finish....